Veezu Bewertungen 

This operator constantly breaks the regulations governing Hackney Carriages and PVH operators. They state they are not responsible if a driver does not turn up, claiming the contract is between the passenger and driver-partner. Point 3 of the Hackney carriages and PVH Regulations states that when a taxi is booked via a PVH operator (Veezu) - as is legally required, then the contract is between the passenger and the OPERATOR, as it is the operator who sets the fare. Veezu are totally unreliable as a service provider (please note that the driver-partners are not employees of Veezu, so are totally innocent of the failures of this scraping the barrel operator

Needed safe taxi with room for my wheel chair to hospital appointment and return.picked up no problem,but left me at hospital with no way of getting back, as (Thier) payment system was declining cards..Again on another booking, the same left me at pick up as card system not working.Rang them twice explaining I am disabled ,1, fobbed off saying it was my cards fault ( it) wasn't,2 cut my call off.Notgood service was it,(but still charged me for the two bookings.

The driver was on time, in fact early. However, I got into taxi number 142 and the driver had clearly just had a cigarette in the car as it stunk of smoke. I had my toddler with me. This is unacceptable. At least check where your destination is going.

Veezu gets 2 stars because some drivers put an effort. Last driver was rude, telling me that I was responsible that he took me to the wrong place. He didn't even tried to rectify. He said "that's your problem ". He clearly knew what he did wrong and was trying to get away with it.
He should be not doing this job. Also during the whole trip he was on the phone.
I think it's time to change service.

This review is directed at Veezu management, not the drivers.

I have been using taxi services in Luton for many years, and I am not the type of customer who complains lightly. When a service works, I stay loyal. When something is wrong, I speak up — and the company needs to feel the backlash, not the employees who are doing their job professionally.

Around 20 months ago, I switched to Veezu because my previous taxi company failed me with a 30‑minute late pickup that caused me to miss an appointment. Veezu impressed me immediately: pickup times of 2–6 minutes, reliable drivers, polite, professional, and consistent. This is exactly why I stayed.

But recently, your internal systems have let both me and your drivers down.

Twice in one week, I selected my exact pickup point on the app, typed the precise location, and confirmed everything. Yet the driver was sent somewhere completely different. The driver then had to call me from another location, causing delays and making me late for important commitments — including a time‑critical call I needed to receive at the office.

Let me be absolutely clear:
This is not a driver issue.
Your drivers are excellent.
This is an internal software and dispatch issue.

Your app is not passing the correct pickup information to the driver. That is a system failure, and it affects your customers and your drivers. When your system sends drivers to the wrong location, the customer suffers, the driver suffers, and your reputation suffers.

I also want clarity on tipping. I have wanted to tip your drivers many times because they deserve it, but I genuinely do not know whether the driver actually receives the tip through the app. This needs to be transparent.

Veezu has strong potential and excellent drivers, but your internal systems must match the professionalism of the people representing your company on the road. Fix the app. Fix the dispatch communication. Make tipping transparent. Your drivers should not take the blame for internal failures.

I am not the average customer. When I see something wrong, I speak up — and I expect the company to act.

We had the most amazing driver both ways into Cambridge this evening. He was kind and courteous and very patient with my disability. My husband left a small bag in the car which was returned to us on our return. Wish he was our driver every time,

I book a taxi with Veezu operate he got wrong sent the driver to different place . The Veezu driver was so rude wen I told him he in the wrong place .This is disgusting behaviour from the Taxi driver. very unprofessional by the Veezu operator for getting place wrong when I had just booked it I’m not very impressed at all..

App says 8;90 app after journey says 9:30 no idea why as everything entered. Got out said give me a tenner £10 as if he was doing me a favour. Avoid use UBER. I will

Terrible service. Precooked my taxi the evening before giving 10 hrs notice to them. Driver shows up 25mins late and goes to the wrong location

2nd time this is happening
Never using them again

Really poor. Will not use again. Booked ride from Bassmead Manor Barn for 23:30 and booking accepted and pre-payment done. No car, no communication and totally unhelpful telephone operator. Another couple in the same position. After nothing for 30 minutes after the booking time and driver still unallocated booked an uber. came quickly and no problem. Avoid Veezu if you don't want to be left in the middle of nowhere late at night.

Shocking, pre booked and never turnt up. Do not use.

Hello,
My driver was Edward, a gentleman driving a blue Skoda booked to come at 9:30pm.
This guy arrived 10 minutes early before the allocated time and simply refused to wait at all.
I tried to explain the situation but Edward in all his grace simply refused to wait and then we were stuck with no driver to get home and had to wait 30 minutes to get a new ride.

Thanks a lot Edward

Worst taxi service ever. Pre booked a cab in the morning. After waiting 15 mins called the company. And they said they had not been able to allocate a driver.

I used to use a very reliable taxi company in Cambridge but, it all went on to the umbrella of Veezu. Used them several times without much issues but, lately they've not been available and yesterday they took £5 extra from my account with the excuse that the charges were estimated. This is ridiculous, with all the technology available to them. No longer going to be using them

As a single female that booked my taxi 12 hours ago they then at the last minute stated there was no taxi for me. I am in the middle of nowhere hence why I prebooked taxi how is that for safety of lone female'

My phone call was answered promptly. I was spoken to efficiently and politely with my request repeated back to me. I received confirmation of my booking to my phone with the message that I would be informed once the driver was on his way. I was informed of the registration, colour, make of car, which arrived on time. The car was immaculate inside and out and the driver smart and polite. If I could give 6 stars, I would!

Enough is enough. I scheduled a taxi for 8am this morning. I checked at 8am and my job had just been assigned to a nearby driver. Technically he would have been here after the time I had booked but he was on the way, so I dashed out to meet him. After five minutes I checked the app to see that I had no driver. Yet again a Veezu driver had cancelled on me, either because he had accepted the job without realising it meant travelling across the city, or he had something better (or better paying) nearby. So I waited on the street and after a couple of minutes another driver was assigned. This one was some distance away and wouldn't be with me for 10 minutes. My 8am booking would now be arriving at least 15 minutes later. I wait, and check again. No driver. Yet again he has cancelled mid route. A couple more minutes pass. Another driver is assigned. this one is 10 minutes away. I would now be collected 20 minutes after my booking. No. Enough is enough. I am tired of Veezu drivers getting away with accepting jobs and then binning them off. I once stood outside my place of work and waited for a driver who had clearly accepted my job whilst he was still in his house. He was still there 10 minutes later when I cancelled. Does Veezu have no way of collecting data from drivers who do this? Are they not censured for it? Are jobs withheld from them for a period? Clearly not, otherwise they wouldn't keep doing it. Enough is enough. My account is deleted and the app has been removed from my phone.

Booked a taxi gave the pick up address with postcode and then the address of the destination, anyway recieved a text alerting us that the taxi was outside and the car it was with the reg, however to cut a long story short, nowhe1re to be seen, rang and pressed the option to speak to the driver, and he claimed he was outside, by this time we are stood outside in the middle of the road, and he was getting rather agitated, more or less insinuating that he was in the correct place and we wasn't.. we then called again and was told we had 14 seconds to get to the taxi... anyways we had to walk rather a way to get to him, obviously he must not have used sat nav as he would have been outside our door.
Communication barrier between the both of us didn't help.
was clear he didn't have any idea about hull as we had to keep telling him where to go, he had to turn around at one point as he had gone the wrong way... terrible service, and expensive also, considering he didn't even pick us up at the address we booked. Would not use again.

I use Veezu instead of Uber and have done so now for over 6 months in both the Cardiff and Bristol areas. The drivers can often be the same but the fare is cheaper (than Uber) and the driver gets more than they would with Uber (Uber can take as much as 50% of the fare). This alone is important. We are now in a economy where people pay more and are getting paid less and companies like Uber are aggressively based on that model.

Veezu is fairer. It's better for drivers and customers. This is not just the direct services - it's so their wider MO. With Veezu I don't get tricked into a BS Uber One membership that doesn't really give anyone preferential prices anyway (and where it takes a gigantic effort to cancel). With Veezu, I don't have a crappy aggressive AI Bot to wrangle with (but with Uber, one does) if there's an issue. With Veezu things are easy and far fairer.

Given how veezu works I'm really surprised to see an overall score that's less than 4. But I wouldn't be surprised if Uber set a load of AI bots to fill bad reviews of any competitors. Uber sucks.

Veezu is way better than Uber.

A trip to and from the local hospital, the outward jorney at 2pm cost £5.70 but the return was £6.45 due to a surcharge being applied between 2.30pm and 5pm. Asked the driver and was told the operator had instigated this recently due to high demand. This bearing in mind that the taxi arrived a minute after me me phoning for it.. Spoke to an operator who said that this had been implemented 2 weekd ago due to high demand during this period of time(high demand =more taxi fare so they are just cashing in when someone needs a taxi during this time span) Nothing on their website a complete con job by this company