Veezu Bewertungen 

Booked a taxi for 8.30 am. Following 2 phone calls taxi arrived at 9. 15 am. Taxi fare was told £7 10. Charged £ 8. I missed my dental appointment. If you are unable to provide a reliable service please don't take the booking. Very poor customer service. No wonder people are changing to Uber.

⭐ 1 STAR — BEWARE OF THE PRICE YOU’RE QUOTED

I am absolutely disgusted with my experience with Veezu.

I called Veezu to book a taxi and specifically asked for the price before agreeing to the journey. I was told clearly that it would be £37.50. I accepted the booking based on that price.

I was NOT told that £37.50 was an estimate. I was NOT warned that the fare could increase. I was NOT told that I could potentially be charged £75. I was simply given a price, accepted it, and got into the taxi.

Then, once I was in the taxi, I was suddenly sent a payment link for £75 — DOUBLE the price I had been quoted.

I immediately questioned it and explained that this was not the price I had agreed to. I was nevertheless told that I had to pay it.

What was I supposed to do at that point? I was already in the taxi and felt that I had no realistic choice but to pay, despite making it clear that I had never agreed to £75.

This isn’t about refusing to pay for a taxi. It is about being told one price, agreeing to that price, and then being presented with a completely different price after the journey had started.

If £37.50 was genuinely only an estimate, that should have been made crystal clear before I agreed to the journey. I should not have to find out afterwards that the amount I was quoted apparently meant nothing.

I have raised this with Veezu and I am extremely unhappy with the response so far. I expect the company to take responsibility for what happened and refund the £37.50 difference.

I would strongly advise anyone using Veezu to get the quoted fare confirmed in writing before getting into the vehicle. I certainly won’t be taking a quoted price at face value again.

£37.50 quoted → £75 demanded. That’s a 100% increase, and I never agreed to it.

Very disappointing experience and absolutely not what I expect from a professional taxi company.

On time car clean driver friendly and helpful

Zero stars wasnt an option. Faceless company managed from the other side of the planet. Despite booking 24 hours in advance, the taxi didnt turn up. Several calls to be assured its 10 minutes away everytime, still nothing.

AVOID this company and look elsewhere.

Today I parked my car in a disable bay, whilst shopping. When I returned to my car a veezu taxi had parked next to me, leaving approximately 12 inches between my drives door and their passenger door, so that l could not get into my car. This is the attitude of veezu drivers towards disabled people

Didn't turn up despite having pre-booked. Phoned them twice. Was told to wait 5 mins the first time. Second time (10 mis later), I was told they might allocate a taxi within the next 15 mins. Total rubbish service. Will never trust them again.

The taxi didn’t turn up, at 10mins the ‘helpline’ said I was being prioritised and then at +20 mins said there was nothing they could do. I missed my train to the airport and now I’m an hour late. All they had to do was tell me that they couldn’t fulfill my (advance) booking. Rubbish!

First time I have used the Veezu app. It was great. The price was good compared to other companies. The taxi was there in minutes as promised and the driver was polite and friendly. Definitely my go to taxi company.

Ordered a taxi short notice as my car broke down and I needed to make a hospital visit. I asked for a price when booking to a non local hospital one way and was told £43. Driver 15 minutes late to what I was told. When we arrived he charged £52 pounds. When I queried it and said I had been quoted differently the excuse was that he had gone over the bridge(usual route).Paid as needed to get into the hospital but wont be using them again. Used telephone number for Avenue taxis which was a well known local company with a good reputation, apparently they have been taken over by Veezu.

I thought this service was amazing, a well deserved 5* review. I really liked the contact via text, the ability to pay online, and the recognition of my account when I rebooked. I chose the wrong pick up point, but Veezu and their drivers could not have done more to help me rectify this mistake and make sure I was collected safely. Thank you for persevering and helping me 🙏

Absolutely horrendous service from this company and I will never use them again. I booked a taxi for 5.30 am to the train to London. I booked it well in advance of my train departure and despite two calls to the office and assurances it was priority no taxi arrived and train was missed.
If I could give no stars I would have.

I booked specifically a van, as we had a few pieces of luggage, to take us to the Cambridge train station to go to the airport. Despite booking a van, the company sent us a small car unsuitable for our luggage. As well as turning up late. The driver was very rude telling us I didn't book a van. So we missed our train, we had to book an airport parking costing us a fortune.

This has happened twice, the wrong vehicle was sent to pick us up.

If I book a van, I expect the company to send us a van not a small car, and I expect them to be on time, not half an hour late. They didn't have the excuse of traffic, as it was 5am when we booked it for.

Very poor service and very rude drivers. I would NOT recommend this taxi company and I will NOT be using them again. I will be using Uber from now on, as they have never let us down.

Book a taxi 2 hours in advance and youll wait an hour after you booked it for

Shocked by the inconsistent pricing and a ridiculous £5 surcharge just for having a pet securely locked inside a small carrier.
The driver on the way to the vet was completely fine and didn’t charge anything extra. However, the driver on the return journey insisted on a £5 pet surcharge.
Charging extra for an animal that stays locked inside a secure carrier for a short trip is completely unfair, and the policy is totally inconsistent. Check options before booking.

Review Text:Absolutely shameful behavior from Veezu / Amber Cars. Their mobile app glitched and authorized my card four separate times for a single journey, creating three massive duplicate pending charges.I am a vulnerable, disabled person with complex mental health issues. I explicitly explained to their team that withholding this money has left me entirely trapped for three days without a penny to buy essential food. They simply do not care.When I called, the call handler openly admitted that the extra charges were showing as "pending" on their system. Yet, they refused to reverse them back ASAP or drop the pre-authorisations. Everyone knows how their system works: if a passenger cancels a ride before taking it, or if Veezu cancels a ride due to unforeseen circumstances, the pending holding funds are released back to the bank account instantly. Furthermore, when they have made app errors in the past, they managed to process my refunds within 24 hours. There is absolutely no technical reason for them to hold onto my money this time.They are intentionally hiding behind the "blame the bank" excuse, knowing full well that banks cannot release a pending merchant hold until the company manually voids it on their card terminal gateway.They have refused to help me twice and are now actively ignoring my formal emails. I have escalated this directly to West Yorkshire Trading Standards and filed a formal fit-and-proper complaint against their Operator's Licence with Leeds City Council.Veezu management: check your system, look at the email you are ignoring, log into your merchant portal, and cancel these three duplicate holds immediately.

Quoted £20, charged £23 with no clear explanation for the difference despite following up. Customer service didn't respond to my complaint email. Used Uber for the same journey a few days earlier for £17. Won't be using Veezu again.

Absolute rubbish service. Pre booked a taxi for 18:20 to catch a train in Telford. Didn’t turn up so missed it

What a heartless company this is, when one of their taxis is involved in an accident with my daughter in the back and all they’re bothered about is charging her for a replacement taxi(which she didn’t order) while she was in the back of an ambulance. It was the taxi drivers fault but Veezu said all their drivers are self employed so it’s nothing to do with them. Didn’t even ask how she was!

If I could put no stars I would , booked a wheelchair 2 weeks ago for a dentist appointment for a gentleman from a care home ! Not only did he miss his appointment the staff was rude & unhelpful

Since they took over from Britannia their prices have sky rocketed. What used to be only a £4 journey last year, is now a tenner. I cancelled straight away. Will not be using them again