Veezu Bewertungen 

Downloaded the app. Booked a taxi from a concert in Earlham Park to our Holiday Inn hotel for 23.15. They finally allocated us a taxi to arrive at 00.05, a 50 minute wait in the cold and dark. Decided to walk the 2.5 miles and cancelled the hire. Have deleted the app!

I was scammed – charged for a taxi journey I never took

This was a scam.

I booked a taxi with Veezu Leeds to travel home from work. Before I had even entered the vehicle, the journey was started and the app began showing that I was already “on board”.

The route was then modified without my knowledge or authorisation. An additional stop/location was added to the journey at a place I do not know and have never requested. I did not change the route, add this stop or authorise anyone else to make changes to my booking.

The driver then travelled around while I was physically in a completely different location, before eventually completing the journey as though I had been picked up and taken to my home address.

I have screenshots showing my actual GPS location, indicated by the blue dot, while the vehicle was in a completely different area of Leeds. Despite the clear distance between my location and the taxi, the app stated that I was “on board”.

I was never in the taxi. Nobody authorised by me took the journey. I did not authorise the route change, the additional stop or the completion of this journey.

This was a scam: a taxi journey was started without me being in the vehicle, the route was changed without my authorisation, an unknown stop was added, the journey was completed as if I had arrived home, and payment was taken for a journey I never made.

I reported this to Veezu and provided evidence. However, I was told that, according to the driver's statement, the journey had been completed and paid for. I find it extremely concerning that the driver's version of events could be accepted when GPS and journey records should be available to establish what actually happened.

I am keeping all evidence, including screenshots showing my location, journey details, route changes and communications with Veezu. I will continue to pursue this matter and, if it is not properly investigated and resolved, I will report the incident to the relevant authorities and organisations.

My advice to other customers is to be extremely careful about automatically authorising a bank card for payment. After this experience, I would strongly recommend paying in cash or using a payment method that gives you greater control over each individual journey and makes disputed charges easier to challenge.

Please be careful and always check what is happening in the app. In my case, the app was saying that I was “on board” while I was physically nowhere near the taxi, and the route was modified without my knowledge or authorisation.

I expect Veezu to take this extremely serious matter seriously, fully investigate the GPS data, booking history and journey records, and take appropriate action to ensure that no other customer experiences the same thing.

Pre-booked a taxi from Shrewsbury train station. Before the booking time was due, the driver was able to mark the ride as completed, with zero communication to me. This resulted in £25 being taken from my account and a receipt for a journey being provided. Unlike reputable apps like Uber, Bolt etc, Veezu does not automatically refund you in this instance, I had to call up customer service and then fill out a form, just to be refunded money for a service that was never provided. I did receive a refund after 3 days but I should never have had to go through this process in the first place.

Booked taxi 3days in advance to collect 11.20 pm from lcr in Norwich with two local drop offs.didn’t arrive at all after 50mins of waiting&calling,to be told it was busy&we would be a priority.we eventually got a family member out of bed to collect us,it was very cold at midnight!having had a very lovely man collect us to the venue,we learned that drivers don’t have to take the run&can sign off(go home)whenever they please?!how is this a customer based business then if we had already booked?And it was not busy at 11.20 and definitely wasn’t by 12!very poor show,very disappointing

Booked a ride 3 days in advance to and from a gig in Norwich. 3pm pick up was spot on but the 1145pm return was an hour late along with many other people’s! Customer ‘service’ phone line were rude and not bothered about the customers they had let down due to over booking. Both drivers were excellent but the company is shocking- avoid !

Never turned up even though booked 7 hours previously, when I spoke to aisha who was very rude and unhelpful, no help offered concerning the booking

Shocking service second time I have been left waiting after booking an hour in advance I ended up cancelling and booking an uber way more reliable.

WAITED 30 mins in the sun with 2 small children for a taxi that said it was 1 min away on the app.

This happens regularly.

Going back to UBER.

Aweful service.

This company did not call when they allegedly arrived. Ten minutes late they sent an app notification to say the taxi was cancelled. I called and asked them to come back and was told they couldn't book us in til 1am, two hours later than pre-booked. Unacceptable customer service. Will not be booking again.

Don't bother using this company. We pre-booked the taxi yesterday (we needed it to go to the station with two big suitcases). Five minutes before it was due to arrive, we got a text message saying a car was on its way. However, when the time came and there was no sign of the actual car, we called the company directly, only to be told there were no cars available (despite us pre-booking the whole thing) and that we would have to wait for about 40 minutes. So, we hung up on them and just walked to the station (a 30-minute walk with heavy luggage) so that we could make it on time for our train. Luckily we had left ourselves enough time to do that. Apparently the taxi arrived when we were already at the train station, by which time, we ignored all their calls, etc. Do not use this company. They will let you down. They will deceive you. They will not send you a taxi, despite pre-booking things. This company should not exist at all.

Absolutely useless taxi firm - booked in advance so we weren’t left stranded outside the city! Waited 45 mins up to be told we may get a taxi - waste of time even booking - maybe you should manage your system better! Won’t be using again and wasting my time or effort!

I ordered before I went out to be collected at 1130 and still sat there at 1150 not very good service at all

Shocking services could even tell me arrival time, cancelled will never use the ago
That’s an hour I’ve wasted of my life.

Ordered a taxi for 3.00 Phoned at 3.07 as update said arrival delayed till around 3.12. Was told no available cars in my area till 3.30. My appointment was at 3.30 so had to cancel & get help from a neighbour!! Totally unimpressed & have deleted the app!!

Do not use this company, pre booked the day before then no cars, missed my train.

Never had an issue with the taxi company till tonight (18/08/2026)
I ordered a taxi from vue cinema in princes quays.
As I dont use cars I'm not sure how the car park works and didn't know that taxi drivers couldn't come up.
Had a phone call off Muhammad Ishaq asking where I was.
I explain to him six time where I was and didn't know how the car park worked at vues.
No help what so ever and I had a full blown panic attack cos I didn't know where to go or how to get my taxi.
The driver told me on call that he only ring 3 times then my taxi would be cancelled which cause me to panic more.
I manged to get down from vue park park eventually and got a call off the driver again.
Told him I was at the back of connection live and the attuide off him was shocking as he went "that where I was park" when I came down he wasnt there and rang again.
Finally he found me where I had said I was n when I got in the car he went "I told you I was at connection live, did you not see me?"
Shocking attuide, no help. Had a full blown panic attack and uncomfortable jounery back home.
If he had explained that he couldn't get into the car park and explained where I needed to meet the driver this could have been avoided.

Used Veezu Hull for the first time to book taxi to and from restaurant. Perfect service, perfect timing.
Would gladly use again.

Booked a cab 24 hours ahead. Noticed on the app that they were still trying to source a driver 5 minutes before it was due to pick me. As I was catching a train, I rang, and the lady said they were short of drivers, it being a Sunday, they hadn't managed to find anyone to do the booking and it could be another 15 or more minutes before they could. I therefore cancelled my booking and asked a neighbour to kindly take me to the station.

We needed an urgent taxi for my son from Ipswich to London to catch a bus as the trains were at standstill. Veezu Ipswich was amazing the price was very reasonable and they arrived at Ipswich train station within 5 mins of the phone call, the driver Kamal was amazing he was exceptional helpful and with a tight deadline managed to arrive at my son’s endpoint in time, with London traffic in rush hour this was amazing. Thank you for your help. I would definitely recommend Veezu Ipswich on commitment, timing and definitely on price. Thank you for your help today

Première expérience avec Veezu, notre chauffeur Liam a été ponctuel et très souriant. Très bonne expérience