We encountered some major admin issues with this renewal, a policy was cancelled, leaving me with no insurance. I managed to get it sorted so that I could drive home but it ended up costing me more wh... Mehr ansehen
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Das sagen Bewerter
Portal doesn't work properly followed by officious unhelpful staff after a 15 min wait on hold listening to candy dulfers love child.... Terrible avoid
Very good service from Scott Helped me sort out van insurance Polite and professional 100% recommend fair priced and customer service is quick and easy no long waits
My premium is due shortly and having been satisfied with van line direct for the past 12 yes, I was surprised to find it increased substantial. Having spent a long telephone call with advisor Max, he... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Time is money - save both with Insurance LineDirect. Want to save time and money on your van insurance? Well that’s exactly our aim here at Insurance LineDirect. With a large panel of top UK van insurers to choose from and a UK based team of dedicated insurance advisors to search for the most competitive rates, we can make buying your van insurance a quick and hassle free process.
Kontaktinformationen
Vereinigtes Königreich
- vanlinedirect.co.uk
4.1
Gut
12'062 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Antwort von Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you had an excellent experience with us. Thank you for choosing us, and we look forward to looking after you!
Worked really well
Worked really well, fair prices too with proper communication on the telephone. Trusted company
15. Juni 2026
Antwort von Van LineDirect
Thank you so much for your lovely review! It is really great to hear that you found our prices fair and our communication clear and professional. Being a company that our customers can trust is something we genuinely care about, so it is really rewarding to hear that come across. Thank you for choosing us, and we look forward to looking after you!
Antwort von Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you received great customer service and found us helpful. Thank you for choosing us, and we look forward to looking after you!
I got an English guy call me back and I…
I got an English guy call me back and I could understand every word!
Actually helped me get the price down.
It’s like going back 30 years
Thank you
17. Juni 2026
Antwort von Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that we were able to help get the price down for you. If you would like to let us know who you spoke with, we would love to make sure your kind words are passed on to them. Thank you for choosing us, and we look forward to looking after you!
Antwort von Van LineDirect
Thank you so much for your lovely review and for your recommendation, it truly means a lot to us! We are really pleased to hear that you found the whole process so fast and easy. Thank you for choosing us, and we look forward to looking after you!
Quick quote
Quick quote. The person I spoke very polite and went through everything brilliantly
17. Juni 2026
Antwort von Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that your quote was handled so quickly and that everything was explained so brilliantly. If you would like to let us know who you spoke with, we would love to make sure your kind words are passed on to them. Thank you for choosing us, and we look forward to looking after you!
Antwort von Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you found our service brilliant and fast. Thank you for choosing us, and we look forward to looking after you!
Antwort von Van LineDirect
Thank you so much for your lovely review! It is really great to hear that Samuel was such a great help and made such a positive impression. I will make sure your kind words are passed on to him. Thank you for choosing us, and we look forward to looking after you!
Fraudulent, heavy sales tatics,
After receiving two quotes from Compare the Market, we have continued to Van Line Direct to complete the insurance policy. On both occasions we were directed to call to validate the policy [even though we had been quoted, accepted and paid a deposit] The sales gentleman then starts the whole process again, on the first occasion I was lied to, it was implied that I had inputted the incorrect model on the comparison site and the insurance would coast an additional £600. On the second occasion [of which I should have known better and used a more reputable company] the sales person again took me through the whole process and tried every angle possible to increase the policy, at which I put the phone down. DO NOT USE
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Dear Mrs. St. Quinton,
Your feedback was incredibly concerning for me to read, and I sincerely apologise for your negative experience with the two quotations you sought from us.
I have tried calling you a number of times but was regrettably unable to speak with you directly. We take comments like yours and customer experience very seriously, and remain committed to making amends.
I can see that you obtained two quotations from us. The first did not account for your motoring conviction history, and the second involved a No Claims Bonus that you were not entitled to. I am sorry that this resulted in such a frustrating experience.
We do have a verbal validation procedure in place that involves going through the information provided online with one of our representatives. This is an important process for both ourselves as a regulated insurance brokerage and for you as a customer, as it ensures that the information on your policy is accurate and correct. Without this, customers can face claim rejections, and insurers can cancel or void policies entirely. The process is designed to get everything right from the outset.
We do guarantee our online rates where the information provided is accurate, but where discrepancies are identified, we are unfortunately required to provide a revised quotation based on the correct information. This can sometimes result in a change to the premium, depending on how the updated information affects the risk profile.
I have sent you an email so that we can address this matter directly, and I genuinely hope that I have been able to demonstrate our commitment to resolving this fairly and to your satisfaction. Your experience is incredibly important to us, and customer feedback genuinely helps us to continue improving.
If you ever need anything from Van LineDirect in the future, please do not hesitate to contact me directly and I will make sure you are well looked after.
I really do hope that we have the opportunity to serve you again in the future with a much smoother experience. Have a lovely week ahead.
Yours Sincerely,
Charlie Byrne
Van LineDirect
I cancelled my policy on the same day…
I cancelled my policy on the same day as taking it out as I found cheaper. This was 2nd June. I was told I would receive my refund within 2 hours. I did not receive it. I have called them 5 or 6 times now and been told the same thing each time - yes it’s been cancelled and you will receive your refund in the next 2 hours. One call handler supposedly escalated it to management who would issue this refund personally whilst I was still on the phone. It’s now been 13 days and still no refund. Meanwhile I have continued to be bombarded with texts and emails telling me to validate my policy or it will be cancelled. I cancelled it on the same day as taking it out. So clearly there is a major issue in the customer service department. It was a substantial amount of money. Very disappointing and left me feeling powerless. No idea how I’ll get this money back.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Dear Ms. Bean,
Thank you for taking the time out of your morning to speak with me. It was a pleasure speaking with you, albeit under the circumstances of your review.
I am really glad to hear that you are satisfied with the outcome and that your refund has now been received. I do sincerely apologise once more for the service you received and for the delays you experienced. That is not the standard we strive for, and your experience is genuinely important to us as a business.
Your feedback is also greatly appreciated, as it helps us to continually improve our service, and I do hope that we have the opportunity to look after you again under much more positive circumstances in the future.
If you ever need anything from Van Line Direct, please do not hesitate to ask to speak to me directly. I will make sure that you are well looked after.
Wishing you a pleasant day ahead, and stay safe in the heat!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Antwort von Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that everything was explained so clearly and that you had such a pleasant experience on the phone. If you would like to let us know who you spoke with, we would love to make sure your kind words are passed on to them. Thank you for choosing us, and we look forward to looking after you!
Antwort von Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you found our service helpful and reliable. Thank you for choosing us, and we look forward to looking after you!
Very professional and good at their job…
Very professional and good at their job happy to be insured by this company
9. Juni 2026
Antwort von Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you found our team professional and that you are happy to be insured with us. That genuinely means a lot! Thank you for choosing us, and we look forward to looking after you!
Antwort von Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that you found our adviser so knowledgeable and professional. If you would like to let us know who you spoke with, we would love to make sure your kind words are passed on to them. Thank you for choosing us, and we look forward to looking after you!
Very pushy sale tactics
Very pushy sale tactics, trying to say my insurance premiums will go up on other broker websites when i went through the process ( which they didnt ), then when I decided I will pay annually they added £100 on, monthly payments added 50% interest onto the insurance policy also! Then they laughed down the phone, totally unacceptable would not recommend!
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Dear Mr. Hopewell,
Thank you for taking the time to share your feedback, and please accept my sincere apologies for your experience. What you have described is certainly not acceptable, and I am truly sorry that your call with us left you feeling this way.
I want to assure you that we would never deliberately set out to increase a customer's premium, and I would genuinely appreciate the opportunity to explain the difference between paying annually and by instalments. I am sorry if this was not communicated clearly or sensitively enough.
I am also very concerned to hear about the manner in which you were spoken to. That is something I would like to address internally, and I take that feedback very seriously.
I did attempt to call you this morning to discuss your concerns directly and work towards putting things right, but unfortunately I was unable to get through. It would mean a great deal to me if you would return my call at your convenience so that I can address everything properly.
We genuinely care about your experience, and your feedback helps us to continually improve our service. Thank you for your patience, and I do hope we have the opportunity to look after you in the future with a much smoother experience. Have a great day ahead and stay safe in the heat!
Yours Sincerely,
Charlie Byrne
Van LineDirect
⭐ 1 Star stay away if you can
⭐ 1 Star
My experience with Van LineDirect has been extremely disappointing.
I took out a policy in April 2026 and later cancelled it in June after multiple premium increases during the policy period. The policy started with one monthly price, was increased, then increased again, and I eventually cancelled when I was informed of a further significant increase.
Following cancellation, I received a settlement including a £417.95 “Reclaimed Inception Discount” and an outstanding balance of £186.19.
My main concern is transparency. I carefully reviewed the policy documents, payment schedules and documents available in the customer portal, but I could not clearly identify this discount or understand how the figure had been calculated.
When I contacted customer services, I spent a significant amount of time trying to obtain a simple explanation. Different documents were referenced throughout the call, and it was extremely difficult to identify exactly where the alleged discount was disclosed. The portal contains numerous schedules, amendments and policy documents, making it confusing for customers to locate important information.
I am not disputing that companies have the right to apply contractual terms. However, I believe customers should be able to clearly see and understand any discount that may later be reclaimed, as well as receive a straightforward explanation of how settlement figures are calculated.
I have now had to raise a formal complaint simply to obtain documentary evidence and a detailed breakdown of the figures involved.
Based on my experience, communication, transparency and document accessibility need significant improvement.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Dear Mr. Munoz,
Thank you for taking the time out of your afternoon to speak with me about your experience. It was a pleasure speaking with you directly about the issues you faced and working towards a resolution that you were satisfied with, although I apologise once more for your initial experience.
We take customer feedback very seriously and are committed to your satisfaction.
If you ever need anything from Van Line Direct in the future, please do not hesitate to contact me directly. I will ensure that you are well looked after.
We look forward to serving you again in the future, and wishing you a pleasant weekend ahead.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Had van insurance through Van…
Had van insurance through Van LineDirect for a couple of years no problem. When the renewal quote came through, I chose to go with someone else because I could get it cheaper for the same cover. I spoke to Van LineDirect and asked for the renewal to be cancelled and to turn off auto renew. I was told that's absolutely fine and all gone through, and to cancel the direct debit my end to avoid payments. Low and behold, I've had constant emails threatening me with charges and that they will recover the outstanding balance. AGAIN, after speaking to you directly and being told that it was a mistake your end; I've checked my bank this morning and you've taken £117 from me!! All over a mistake you guys made. I will be complaining and I will be taking it further to get my money back.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Dear Miss. Vollrath,
Thank you for taking the time to leave your review, and I am truly sorry to read about your experience. What you have described is very concerning, and I want to assure you that I take this matter extremely seriously.
I can see that you believe the renewal was cancelled following your conversation with us, and I am sorry that the subsequent emails and the payment taken from your account have caused such frustration and distress. I would very much like to get to the bottom of what has happened and make sure this is resolved for you as quickly as possible.
I did attempt to call you but unfortunately was unable to get through. Please do return my call at your earliest convenience so that we can address your concerns directly and work towards putting things right. Your experience is genuinely important to us, and I look forward to speaking with you soon.
Yours Sincerely,
Charlie Byrne
Van LineDirect
All covered in quick time!😁👍
9. Juni 2026
Antwort von Van LineDirect
Thank you so much for your lovely review! We are really pleased to hear that we got you covered so quickly. That is exactly what we are here for! Thank you for choosing us, and we look forward to looking after you!
Antwort von Van LineDirect
Thank you so much for taking the time to leave us a review! We are really pleased to hear that you had a good experience with us. Thank you for choosing us, and we look forward to looking after you!
Very bad, stay away if you can.
Had a policy for 5 months, switched vehicles and was advised that they can't provide insurance with the new vehicle and hence was cancelled.
The executive didn't say a word about any charges, as cancellation is not from my side, they can't provide insurance on the new vehicle.
Now got a mail after 20 days asking for the payment for the rest of the year along with cancellation charge added to it.
Tried calling multiple times, hold the line-15mins-rings-call gets disconnected.
Insurance itself has become complicated and expensive, added to it are Agents such as these squeezing more.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Dear Mr. Dasari,
Thank you for taking the time out of your morning to speak with me today. I genuinely appreciated the opportunity to address your concerns directly so that I could understand what went wrong and work towards a resolution. I do hope that you are happy with the outcome that we discussed, and I apologise once more for your initial experience.
If you ever need anything else from Van Line Direct, please do not hesitate to ask for me, Charlie Byrne, the Customer Experience Director. Your experience is very important to us, and I will ensure that you are well looked after.
Thanks again, and wishing you a great day ahead.
Yours Sincerely,
Charlie Byrne
Van LineDirect
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