We encountered some major admin issues with this renewal, a policy was cancelled, leaving me with no insurance. I managed to get it sorted so that I could drive home but it ended up costing me more wh... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Portal doesn't work properly followed by officious unhelpful staff after a 15 min wait on hold listening to candy dulfers love child.... Terrible avoid
Very good service from Scott Helped me sort out van insurance Polite and professional 100% recommend fair priced and customer service is quick and easy no long waits
My premium is due shortly and having been satisfied with van line direct for the past 12 yes, I was surprised to find it increased substantial. Having spent a long telephone call with advisor Max, he... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Time is money - save both with Insurance LineDirect. Want to save time and money on your van insurance? Well that’s exactly our aim here at Insurance LineDirect. With a large panel of top UK van insurers to choose from and a UK based team of dedicated insurance advisors to search for the most competitive rates, we can make buying your van insurance a quick and hassle free process.
Kontaktinformationen
Vereinigtes Königreich
- vanlinedirect.co.uk
4.1
Gut
12'062 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Long waiting times and passed about to…
Long waiting times and passed about to different departments all asking the same questions, call handler spoke really quickly and was very difficult to understand
28. Mai 2026
Antwort von Van LineDirect
Dear Mr. Mcnicholas,
Thank you for taking the time to leave your review, and I sincerely apologise for the experience you had. I am sorry that you faced long waiting times and had to repeat yourself across different departments. I completely understand how frustrating that must have been, and it is not the experience we want for any of our customers.
I am also sorry to hear that the call handler was difficult to understand. This is something I take seriously and I will be passing some feedback to the relevant manager to ensure this is addressed.
We are actively working to improve our waiting times and make the whole process much smoother, and I genuinely hope that your next experience with us is a far better one. Thank you for your patience, and please do not hesitate to get in touch via the contact details on our website if there is anything further we can help you with.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Antwort von Van LineDirect
Dear Mark,
Thank you so much for your lovely review! We are really pleased to hear that you found us quick, efficient and to the point. That is exactly what we are here for! Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Great service .Fast clear and straight…
Great service .Fast clear and straight to the point!!
28. Mai 2026
Antwort von Van LineDirect
Dear Jan,
Thank you so much for your lovely review! We are really pleased to hear that you found our service fast, clear and straight to the point. That is exactly what we strive for! Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Van line direct.
Van line direct.. firstly that stood out for me is the direct professional approach the staff have.. all very clear spoken an very willing to listen to my needs for van insurance.
They don't over sell but ask if you would like extras. When I called the wait time was less than a minute.
The cost for me is well under my previous insurance company, which this day has been very welcome
19. Mai 2026
Antwort von Van LineDirect
Good Afternoon,
Thank you so much for your wonderful review! It is really lovely to hear such kind words about the team at Van Line Direct. Making sure our customers feel listened to, and providing a professional and straightforward service without unnecessary pressure, is something we genuinely care about, so it is really rewarding to know that came across for you. We are also really pleased to hear that we were able to save you money compared to your previous insurer. That is exactly what we are here for! Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Antwort von Van LineDirect
Dear David,
Thank you so much for your lovely review! We are really pleased to hear that you had a great and helpful experience with us. Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Business Compare
Terrible to deal with
Terrible to deal with, felt pressured after clicking to buy online I couldn't proceed any further with the purchase of policy without messages saying "you must" provide drivers license number ( usually optional)
"You must" provide national insurance number! Never asked that before for vehicle insurance!
Then inundated with messages saying things like " LAST CHANCE" You must call validation line or policy will be cancelled!
So I called and the price increased considerably so I cancelled!
No refund as promised yet,policy still live and still receiving demanding threats of my policy being cancelled!
Umm hello I have cancelled!
No email address for customer services just phone number which takes ages or a chatbot !
Would not recommend this company
As its been probably one of my worst experiences purchasing vehicle insurance.
25. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Good Afternoon,
Thank you for taking the time to leave your review, and I am genuinely sorry to read about your experience. I can absolutely understand why this has been so frustrating, and I want to apologise unreservedly for the distress this has clearly caused you.
These are all matters I take very seriously and want to look into personally. I can imagine how unsettling this must be, and I want to get to the bottom of this for you as quickly as possible.
As your review is anonymous, I have submitted a request through Trustpilot for your contact details so that I can locate your account, investigate everything you have raised, and reach out to you directly to put things right. I do hope you'll give us the opportunity to do that.
Yours Sincerely,
Charlie Byrne
Van LineDirect
Antwort von Van LineDirect
Dear Mr. Mattia,
Thank you so much for your lovely review! We are really pleased to hear that we were able to make things easy for you. We do notice that you have given us four stars, and we would love to know if there was anything we could have done to make your experience even better. Please do not hesitate to get in touch via the contact details on our website and we would be happy to hear from you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
This is a very bad insurance company…
This is a very bad insurance company they all try to find ways of exploiting customers by wanting customers to buy insurance on the phone which is always more expensive than online quote. They will do anything to make sure your online quote is cancelled so you can come to the phone to purchase insurance. experiences I had with them twice now. Not customer friendly at all.
25. Mai 2026
Antwort von Van LineDirect
Dear Mr Cleland,
Thank you for taking the time to leave your review. I have reached out to you via email and I sincerely hope I was able to address your concerns and provide some clarity on the matter.
Your feedback is genuinely appreciated and will help us to continue improving the service we provide to all of our customers.
Should you have any further questions or require any additional assistance, please do not hesitate to reach out to us. We are always happy to help.
Yours sincerely,
Anna Vida
Van LineDirect
AVOID AT ALL COSTS!
AVOID AT ALL COSTS!
AVOID AT ALL COSTS!! I've never known an insurance company like this, I dread to think what they would be like if you needed to make a claim.
Firstly, you take out a policy and they need you to call them to validate the policy. In other words they will find something you've done slightly wrong on the quote and then try and double your quote. I selected company owner as my job title as there wasn't a director option. So they doubled my price.
My policy then auto renewed at a silly price, I tried to call several times to cancel however they are IMPOSSIBLE to get through to! When I eventually got through, they are trying to charge me £200 to cancel my policy! I expected the £45 cancellation fee but £200 for a policy thats been running a month and only costs around £600 for the year. I don't know how it's legal what they are doing...
I'm still trying to get in touch with them, and yet again i get put on hold and the phone gets put down EVERY TIME!
I still can't cancel my policy and will be contacting the financial ombudsman to report this company.
UPDATE: Took 3 days for the complaints team to call me. (Must be busy) the guy in the phone had absolutely no interest in helping me. Instead he cancelled my policy and told me that’s what I had asked him to do. No I didn’t, I said if they can sort out the ridiculous cancellation fee then I will cancel and go elsewhere. Honestly this company shouldn’t be allowed to run. Please just go elsewhere and not with these!
I have no alternative but to send all of my evidence to the FCA for them to deal with this.
Also trading under the name of vaninsurance.co.uk
25. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Dear Mr Lofts,
Thank you for taking the time to leave your review. I have reached out to you via email and I sincerely hope I was able to address your concerns and provide some clarity on the matter.
Your feedback is genuinely appreciated and will help us to continue improving the service we provide to all of our customers.
Should you have any further questions or require any additional assistance, please do not hesitate to reach out to us. We are always happy to help.
Yours sincerely,
Anna Vida
Van LineDirect
I took out a policy but cancelled…
I took out a policy but cancelled within 1 hour as they put the prices up. I was told I was getting my £200 refund in 72 hours. Still nothing in the bank. I think it’s a scam !!
Be carful with this company.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Van LineDirect
Dear Steven,
Thank you for taking the time to leave your review. I have reached out to you via email and I sincerely hope I was able to address your concerns and provide some clarity on the matter.
Your feedback is genuinely appreciated and will help us to continue improving the service we provide to all of our customers.
Should you have any further questions or require any additional assistance, please do not hesitate to reach out to us. We are always happy to help.
Yours sincerely,
Anna Vida
Van LineDirect
The phone call was friendly and not…
The phone call was friendly and not pushie.
the price is great value.
19. Mai 2026
Antwort von Van LineDirect
Dear Jackie,
Thank you so much for your lovely review! We are really pleased to hear that you had a friendly experience with us and that you are happy with the price.
We do notice that you have given us four stars, and we would love to know if there was anything about your experience that could have made it a five star one. Please do not hesitate to get in touch via the contact details on our website and we would be happy to hear from you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Antwort von Van LineDirect
Dear James,
Thank you for taking the time to leave your review. We hope that our email was able to address your concerns and provide some clarity on the matter.
Your feedback is genuinely appreciated and will help us to continue improving the service we provide to all of our customers.
Should you have any further questions or require any additional assistance, please do not hesitate to reach out to us. We are always happy to help.
Yours sincerely,
Anna Vida
Van LineDirect
The price you see on line in our case…
The price you see on line in our case was not the price we paid. The call handler was very helpful.
What I would say is the above.
Helen@easylifecare&mobility
22. Mai 2026
Antwort von Van LineDirect
Dear Ms. Felle,
Thank you for taking the time to share your experience.
I completely understand your frustration regarding the price. We do guarantee our online rates where the information provided is accurate and correct. However, in your case we did need to provide a revised quotation due to discrepancies surrounding the disclosed No Claims Bonus, occupation, and vehicle usage.
I sincerely apologise for the inconvenience this caused, and I appreciate your understanding that these updates needed to be made in order to ensure your policy provided you with the correct cover. The validation process is designed to get your insurance right from the outset, rather than face potential issues further down the line such as claim rejections, policy cancellations or voidances, and additional premiums.
Thank you also for your kind words about Alex. It is always lovely to hear when a member of the team has made a positive difference, and I will make sure your feedback is passed on.
If you have any further queries or concerns, please don't hesitate to get in touch. Your experience genuinely matters to us and we are always here to help.
Yours Sincerely,
Charlie Byrne
Van LineDIrect
Very good
Very good, took the time to look through everything on the policy and adjusted things to get me the best price.
22. Mai 2026
Antwort von Van LineDirect
Dear Daniel,
Thank you so much for your lovely review! It is really great to hear that our team took the time to go through everything carefully and make sure you got the best price possible. That is exactly the kind of service we want every one of our customers to experience. Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Antwort von Van LineDirect
Dear Jason,
Thank you so much for your lovely review! It is really great to hear that our team were able to find you the best deal and make sure everything was explained clearly. That is exactly what we are here for! Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Antwort von Van LineDirect
Good Afternoon,
Thank you so much for your lovely review! We are really pleased to hear that you found the whole process quick, easy and simple. That is exactly what we strive for! Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Very helpful thank you so much
20. Mai 2026
Antwort von Van LineDirect
Good Afternoon,
Thank you so much for your lovely review! We are really pleased to hear that you found us helpful. Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Quick to pick up the phone and very…
Quick to pick up the phone and very pleasant to talk to and good to speak to a British
Person on the other end of the phone making it a simple and easy phone call
17. Mai 2026
Antwort von Van LineDirect
Dear Callum,
Thank you so much for your lovely review! We are really pleased to hear that you had such a pleasant and straightforward experience with us. It is great to know that the call was simple and easy from start to finish. Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Antwort von Van LineDirect
Good Afternoon,
Thank you so much for taking the time to leave us a review! We are really pleased to hear that you found our team well spoken and helpful. Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
Antwort von Van LineDirect
Dear David,
Thank you so much for your lovely review and for your recommendation, it truly means a lot to us! We are really pleased to hear that you had a great experience with our team. Thank you for choosing us, and we look forward to looking after you!
Yours Sincerely,
Charlie Byrne
Van LineDirect
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