I have purchased many items from Valentte over the past couple of years but never set up an account. With an order I placed before Christmas 25 I decided to buy a 12 month delivery pass, but when plac... Mehr ansehen
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Das sagen Bewerter
I recently placed my first order when I saw there was a great value offer. The products arrived quickly and were beautifully packaged. One of my fragrance choices wasn’t available and had been substit... Mehr ansehen
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I received my order quickly via Royal Mail and it was damaged (box being stained as if liquid had soaked through) so I refused the order and postman took it back. I emailed Valentte who dispatched... Mehr ansehen
I love these diffusers, the delivery is quick and the products arrive beautifully packaged. I have tried numerous fragrances but the White Neroli and Lemon is my stand out favourite. I also love th... Mehr ansehen
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4.1
Gut
1662 Bewertungen
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Firstly bought for my birthday in…
Firstly bought for my birthday in january,loved so much,ordered again,unfortunately bottle leaked in transit,contacted valentte who were absolutely brilliant,promptly sent out a new bottle the next day,customer service was excellant. Its a 5out of 5 for me.I will be ordering again! Cant praise enough!!!
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi there,
Thank you so much for your lovely review!
We’re so glad you loved your birthday treat and that we could quickly sort the issue for you. It really means a lot to hear such kind words about our customer service. We truly appreciate your support and can’t wait to have you order again!
Thank you,
Valentte
Delightful diffusers
The company website is easy to use and the service was excellent. My order was sent very quickly,arriving safely and beautifully packaged. The diffusers smell glorious and last a long time and since being introduced to the brand I've had two more orders. As well as appreciating them myself, they make thoughtful gifts.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your lovely review 💛
We’re so pleased to hear you found the website easy to use and that your order arrived quickly and safely. It’s wonderful to know you’re enjoying the diffusers and that they’ve become a favourite in your home!
It really means a lot that you’ve come back to order again, and we’re delighted you also choose them as gifts.
Thank you again for your kind words,
Valentte
Excellent customer service
I used a couple of diffusers and the scent was lovely. I had an issue with the third one, but Kia in customer service resolved it quickly and efficiently and I am really pleased with the service received.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your kind review! We're delighted to hear you enjoyed the scent of our diffusers 😊
We're sorry there was an issue with the third one, but it's great to know that Kia was able to resolve things quickly and efficiently for you. We'll be sure to pass on your lovely feedback to her!
We really appreciate your support and are so pleased you’re happy with the service you received 💛
Team Valentte
Quick Delivery
I placed my order on Easter Sunday and am amazed it was delivered Tuesday evening by Royal Mail. I ordered a mystery box which contained eight products. Great value. I am also very pleased with my diffusers and candles.
All items were well packaged arrived in perfect condition.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your wonderful review 💛
We’re delighted to hear how quickly your order arrived and that you were pleased with your mystery box – it’s great to know you found it such good value!
It’s also lovely to hear you’re enjoying your diffusers and candles, and that everything arrived safely and well packaged.
Thank you again for your support, it really means a lot to us 😊
Kind regards,
Valentte
I can’t fault the speed of delivery
I can’t fault the speed of delivery, but personally I don’t like the scents of the reed diffusers. I have ordered twice from this place with difference scents both times - Bergamot & Lemon - Jasmine & Rosewood - lemongrass and Neroli and I really dislike the smells. They don’t smell nice and fresh to me, they smell awful, definitely not for me.
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you for your feedback, and I’m really sorry to hear that the scents haven’t been to your liking.
Fragrance is very personal, so we completely understand that not every scent will suit everyone. If you’d like, please email us at support@valentte.com
and we’ll be more than happy to help resolve this for you.
Kind regards,
Valentte
Glad I gave up my B&BW
I've been seeing ads for Valenette all over social media and I'm always skeptical. But I was running out of my usual Bath And Bodyworks candles. Of recent I've become cautious of what I'm putting in the air, I feel like B&BW are particularly false of recent so I thought I'd give Valenette a try. I ordered the set for £39.99 and I'm so pleased. I currently have the Lemongrass and Rosemary burning and it fills my living room. I don't have to get close to smell it and doesn't appear to be tunneling. It's been burning for around 90 minutes and it's going really well
5. April 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your wonderful review 😊
We’re so pleased you decided to give us a try, especially after being unsure at first—it really means a lot! It’s great to hear how well the Lemongrass & Rosemary candle is performing and that it’s filling your space beautifully.
We’re also glad to hear it’s burning evenly for you—that’s exactly what we aim for.
Thank you again for your support, and we hope you continue to enjoy your products 💛
Kind regards,
Valentte
I’ve been using Valentte diffusers for…
I’ve been using Valentte diffusers for years and have always rated them highly. The smell was always very noticeable. The last couple of orders at the end of last year and one that arrived yesterday don’t seem to smell as strong. Have you changed the recipe?
5. April 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you for your message, and for being such a loyal customer 💛
I’m really sorry to hear that your recent diffusers don’t seem as strong as usual. I can confirm that we haven’t changed the recipe.
Please do email us at support@valentte.com
, and we’ll be more than happy to look into this for you and get it resolved.
Kind regards,
Valentte
Placed my first order of a trial box as…
Placed my first order of a trial box as was convinced by the fragrance claims .. arrived quickly and beautifully packaged . Sadly the fragrance is not nearly strong enough , I put one in my hallway and 1 in my dining room. Cannot smell it all unless you walk right up to it for a sniff. What a shame but glad I didn’t spend a whole lot more .
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you for taking the time to share your feedback, and we’re really sorry to hear that the fragrances weren’t as strong as you were expecting.
We understand how disappointing this must be, especially after your first order, and we sincerely apologise for any inconvenience caused.
We’d really like the opportunity to help and see if we can improve your experience, so please do get in touch with our customer service team at support@valentte.com. They’ll be more than happy to assist you further and explore how we can make things right.
Team Valentte
I’m a huge JML and have their…
I’m a huge Jo Malone fan and have their diffusers throughout my house. So I thought I would try Valentte as the price was extremely competitive so this is what I found
Oil concentration: Jo Malone typically uses a higher fragrance load, so it projects further
• Alcohol vs oil base: Valentte leans more natural, which often = softer throw
• Reed quality & design: Jo Malone reeds are engineered to diffuse faster and stronger
• Room coverage: Valentte is more of a close scent, Jo Malone is a room-filler
My honest review is for that overall wow factor JML wins hands down. I have to get close up to Valentte to experience any smell. So for me I’m going to stick with JML.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you for taking the time to share such a detailed and thoughtful review, we really appreciate your feedback and the comparisons you’ve made.
We truly value your perspective and it’s helpful for us to understand how our products are experienced alongside other brands. Feedback like yours plays an important role in helping us continue to improve.
Thank you again for giving us a try, we really appreciate it.
Team Valentte
I've always been a Yankee candle fan…
I've always been a Yankee candle fan and thought nothing could beat it but since I've discovered Valentte my opinion has changed,lovely gift packaging,great smells and prices good for the luxury of products,customer services very friendly and helpful,highly reccomend xxxxx
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your amazing review!
We’re absolutely delighted to hear that Valentte has changed your mind, that’s such a wonderful compliment, especially from a long-time candle fan. It’s great to know you’re enjoying the fragrances, gift packaging, and value, and your kind words about our customer service truly mean a lot to us.
Thank you for your recommendation and support, it really does make our day!
Team Valentte
When we moved into our new home
When we moved into our new home, we were gifted a box set from Valentte with a reed diffuser (eucalyptus and Patchouli), candle and room mist. This is the best reed diffuser I’ve ever had. So we ordered more!
When we had an issue with the candle, the customer service we received was impeccable - speedy response and rectified in hours!
Highly recommend and my now go to for reed diffusers!
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your wonderful review, we’re absolutely delighted to hear how much you’re enjoying your eucalyptus and patchouli reed diffuser, and that it’s the best you’ve had!
It’s also fantastic to know that our customer service team was able to resolve your candle issue quickly and efficiently. We always aim to make things right as swiftly as possible, so your kind words really mean a lot.
We’re so pleased to have become your go-to for reed diffusers, thank you for your support and recommendation!
Team Valentte
I love the diffusers
I love the diffusers, but disappointed in wax melts ,didn't keep smell long expected more for the price
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you for your feedback, we’re really pleased to hear you love our diffusers!
We’re sorry to hear that the wax melts didn’t meet your expectations, especially in terms of scent longevity. That’s certainly not the experience we want for our customers, and we’d love the opportunity to look into this further for you.
Please could you get in touch with our support team at support@valentte.com with a few more details about your wax melts? We’ll do our best to help and make things right.
Thank you again for your feedback, it really helps us improve.
Team Valentte
Stunning
I ordered the ready, set, scent gift box and thought it sounded too good to be true. With having 3 dogs, I wanted my home to smell less ‘doggy’. Nothing worked normally. I ordered the gift set and each reed defused smelt better than the last! When I lit the free candle upstairs, I could smell it throughout the house. I ordered a 2nd gift box not sure if it would live up to the previous one. Every single reed diffuser is gorgeous. The candles are strong and don’t smell ‘synthetic’. I highly recommend everything. I’m going to stock up with a few more gift sets.
3. April 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for such an amazing review, we’re absolutely thrilled to hear how much you’re loving your Ready, Set, Scent gift box!
It’s wonderful to know that the fragrances have made such a difference in your home (even with three dogs!) and that each diffuser and candle has lived up to, and even exceeded your expectations. We’re especially pleased to hear how well the scent carries throughout your home and that you enjoy the natural, non-synthetic fragrance.
We truly appreciate your recommendation and your continued support, it means the world to us. We hope you enjoy stocking up on a few more gift sets!
Team Valentte
Purchased many times Reed diffusers…
Purchased many times Reed diffusers candles, last order, all 3 Reed diffusers had leaked over everything in the box, the gift box was to be a present, the lids were loose, the smell was terrible, definitely changed how these are made, had to bin everything, not the company they once were. Will not repurchase again.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi Caroline,
We’re really sorry to hear about your recent experience, this is certainly not the standard we aim to deliver, especially for a gift.
We can see that you’ve already been in contact with our customer service team, who offered to arrange a replacement for you. As this option was declined and the items have since been disposed of, we’re unsure how best you would like us to resolve this for you.
We genuinely want to help make things right, so if there’s an alternative solution you’d prefer, please don’t hesitate to get back in touch with our customer service team and we’ll do our best to assist further.
Team Valentte
Amazing Products and Customer Service
Valentte products are amazing, their diffuser and candles have the most gorgeous range of scents, beautifully packaged and last for a good period of time.
Their customer service is absolutely second to none, they are so helpful and lovely.
I am a repeat customer and I would highly recommend this company and it's products.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your fantastic review!
We’re absolutely delighted to hear how much you’re enjoying our diffusers and candles, and that the scents, packaging, and longevity have all impressed you. It’s also wonderful to know our customer service team has made such a positive impact on your experience.
Your continued support as a repeat customer means the world to us, and we truly appreciate your recommendation. Thank you for being such a valued part of the Valentte community!
The Valentte Team
Diffuser Issue
I had an issue with one of my diffusers. I emailed the company and they had rectified the issue within hours. I cannot rate this company highly enough. I am delighted with my first experience with Valentte and their customer service.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your wonderful review!
We’re really pleased to hear that your issue was resolved quickly and that your first experience with us has been such a positive one. Providing helpful and responsive customer service is incredibly important to us, so it’s great to know we met your expectations.
We truly appreciate your kind words and your support, it means a lot to everyone here at Valentte. We hope you continue to enjoy your diffuser!
Team Valentte
Scents seem weaker
A year ago I would have given five stars but I’m sure the products have been diluted as the aromas are weaker than before. They are still nice. Will be putting another order in to see if things have improved. I wanted to reorder the coconut but haven’t been able to find it for a long time.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi there,
Thank you for your review, we really appreciate you taking the time to share your feedback 😊
We’re sorry to hear that the scents haven’t felt as strong as you remember, that’s certainly not the experience we aim to provide. We’ll be sure to pass your comments on to our team, as feedback like this is really important to us.
We’re glad to hear you still find them nice, and we hope your next order meets your expectations.
Thank you again,
Valentte
I have purchased many times the Lemongrass and Rosemary …
I have purchased many times the Lemongrass & Rosemary gift sets and diffusers. After receiving a set as a present from a family member. Most of our family and friends use Valentte. You can smell the Lemongrass as soon as you enter our homes. Wonderful smell. I can't recommend this highly enough, just give it a try and I'm sure you won't be disappointed
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your lovely review 😊
We’re absolutely delighted to hear how much you (and your family and friends!) love the Lemongrass & Rosemary fragrance — it’s such a special one.
Your kind words and recommendation really mean a lot to us. Thank you again for your continued support 💛
The Valentte team
Outstanding service
My order arrived early and I was very impressed with the presentation.
Thank you for the excellent service and quality products.
Very good value for money.
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your kind review!
We’re delighted to hear that your order arrived early and that you were impressed with the presentation. It’s wonderful to know you’re happy with both the quality and value of our products.
We really appreciate your support and hope you continue to enjoy everything!
The Valentte Team
The products are absolutely beautiful
The products are absolutely beautiful, my home smells like a spa. Customer service is amazing, I had a faulty trigger on a room spray and was provided with a replacement product immediately. Fabulous service
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thanks so much for your lovely review!
We’re delighted to hear you’re enjoying the products and that your home is smelling like a spa — that’s exactly what we love to hear. I’m also really pleased our team could quickly resolve the issue with your room spray for you.
Thank you again for your kind words and support, it really does mean a lot to us.
The Valentte Team
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