We were offered a free fibre upgrade from Utility Warehouse. Installation was completed by City Fibre, explained everything before they commenced work. Friendly helpful guys, nothing was too much... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We were having troubles with our internet connection. The Amazon Fire sticks were not working saying they had no internet connection but things like our laptops where still working with internet conne... Mehr ansehen
Unternehmen hat geantwortet
Engineers turned up on time at 8am & quickly got on with the installation. There were three in all who had to work in torrential rain but they were friendly & tidy. Internet seems to be more stabl... Mehr ansehen
Unternehmen hat geantwortet
I have been with Utility Warehouse for a few years now. My experience has always been good so far. My energy bills, mobile, & broadband are all under one umbrella so the monthly bill for these is tak... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Internetanbieter
- Cashback-Anbieter
- Stromversorgungsunternehmen
- Energieversorger
- Telekommunikationsanbieter
Über Utility Warehouse
Vom Unternehmen geschrieben
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Kontaktinformationen
508 Edgware Road, NW9 5AB, London, Vereinigtes Königreich
- 0333 777 0 777
- uw.co.uk
4.2
Gut
83'356 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Bills a high left british gas with the…
Bills a high left british gas with the promise of lower bills bt they are higher than wat l was gettin frm british gas
5. September 2026
Antwort von Utility Warehouse
Hi Kudakwashe,
So sorry to hear your energy bills are higher than expected after switching to us. Please call us on 0333 777 0777 so our team can review your usage and ensure you are on our best available rates.
Thanks,
The Utility Warehouse Team
City Fibre fitted new box and with no…
City Fibre fitted new box and with no internet for 3 days and endless hours spent hanging on my mobile trying to get help. I STILL
HAVE NO LANDLINE CONNECTION.
4. September 2026
Antwort von Utility Warehouse
Hi Penny,
So sorry for the loss of internet, long phone wait times, and ongoing issue with your landline following your installation. Please call us on 0333 777 0777 so our technical team can get your phone line reconnected right away.
Thanks,
The Utility Warehouse Team
Queries politely and efficiently dealt…
Queries politely and efficiently dealt with by Art.
5. September 2026
Antwort von Utility Warehouse
Hi Andrew,
Thanks for the 5 star review! We're glad Art was able to deal with your queries politely and efficiently.
Cheers,
The Utility Warehouse Team
New card cos old one expired early
New card cos old one expired early. Activated new card can't use it cos says expired.
5. September 2026
Antwort von Utility Warehouse
Hi Chris,
We are so sorry to hear about the issue with your new card showing as expired after activation. We completely understand how frustrating this must be when trying to use your card.
Please contact our Cashback Card team directly on 0333 777 0777 so they can look into your card status and get this sorted out for you right away.
Thanks,
The Utility Warehouse Team
Antwort von Utility Warehouse
Hi Susan,
Thanks for taking the time to leave a 5 star review! We're pleased to hear you received very good service from our polite team.
Cheers,
The Utility Warehouse Team
The advisor was polite
The advisor was polite, friendly and very efficient, my problem was sorted very quickly.
5. September 2026
Antwort von Utility Warehouse
Hi Mario,
Thanks for the 5 star review! We're glad our advisor was friendly, polite, and sorted your problem so quickly.
Cheers,
The Utility Warehouse Team
Well informed + accurate advice
4. September 2026
Antwort von Utility Warehouse
Hi Barry,
Thanks for the 5 stars! We're happy to hear you received accurate advice and well informed service.
Cheers,
The Utility Warehouse Team
Always very helpful x
4. September 2026
Antwort von Utility Warehouse
Hi Paula,
Thanks for the 5 star review! We really appreciate your kind words and support.
Cheers,
The Utility Warehouse Team
Full Fibre is a Big Downgrade
Installation of Full Fibre went ok at second appointment. After promise of significant speed increase, internet is much slower. Even in adjacent rooms, WiFi signal is weak and beyond that not usable. What was a decent service has been seriously downgraded when it supposed to improve.
28. August 2026
Antwort von Utility Warehouse
Hi Richard,
We are so sorry to hear about your experience following your Full Fibre installation. We completely understand your disappointment that your internet speeds and WiFi signal strength have decreased when you were expecting a significant improvement.
Please contact our Technical team on 0333 777 0777 so they can run diagnostic checks on your line and hub to help resolve this speed and connection issue for you.
Thanks,
The Utility Warehouse Team
Scesar promised to call me back on…
Scesar promised to call me back on Thursday. But hasn't called me yet. Terrible service . And the company is not checking on your staff's performance
4. September 2026
Antwort von Utility Warehouse
Hi Iqbal,
Thanks for taking the time to leave a review. We're very sorry to hear that Scesar did not call you back as promised, as we always aim to follow up as agreed. Please call us on 0333 777 0777 so our team can get this query sorted for you straight away.
Cheers,
The Utility Warehouse Team
The payment methods are terrible
The payment methods are terrible
The customer service is rude
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Utility Warehouse
Hi,
We are so sorry to hear about your experience with our payment methods and the service you received from our customer service team. We completely understand your frustration, as this is certainly not the standard of service we aim to provide.
We will send a request for details shortly so we can look into your account and investigate this further for you.
Thanks,
The Utility Warehouse Team
Antwort von Utility Warehouse
Hi Miss Dow,
Thanks for the 5 star review! We're glad to hear you found our team helpful and efficient.
Cheers,
The Utility Warehouse Team
You can't imagine how lovely Sharmarki…
You can't imagine how lovely Sharmarki was!! I called UW today to help my aunt to set up a UW account and choose a budget plan, due to a language barrier. Sharmarki was SO LOVELY and FRIENDLY! He literally explained all terms and conditions and options to me in detail! And explained the meaning of some particular terms to me with patience. And waited patiently while I interpreted to my aunt! The duration of the call was up to 2 hrs! And he was being nice, helpful and patient during the whole time! I would give Sharmarki 6 stars out of 5!!! The world needs people like him!!
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von Utility Warehouse
Hi Minyan,
Thanks for the wonderful 5 star review! We'll make sure to pass your incredible praise on to Sharmarki, he will be thrilled to know how much his patience and support helped you and your aunt.
Cheers,
The Utility Warehouse Team
Antwort von Utility Warehouse
Hi Ethel,
Thanks for the 5 stars! We're delighted to hear you always find our service helpful and efficient.
Cheers,
The Utility Warehouse Team
Am so glad to join the UW Teams
Am so glad to join the UW Teams, both as a Customer and also as a Partner. Amazing Teamwork!
4. September 2026
Antwort von Utility Warehouse
Hi Adedapo,
Thanks for the 5 star review! We're thrilled to have you with us as both a customer and a Partner.
Cheers,
The Utility Warehouse Team
Good communication
Good communication. Very helpful, polite staff who sorted out recent landline problem quickly and efficiently. Very happy with our Full Fibre 150 installation organised by Utility Warehouse. Thank you!
5. September 2026
Antwort von Utility Warehouse
Hi Jackie,
Thanks for the 5 stars! We're glad our team sorted your landline quickly and that you're happy with your new Full Fibre 150 installation.
Cheers,
The Utility Warehouse Team
Absolutely dreadful customer service
Absolutely dreadful customer service. Well you can't even get through to them. My router arrived after the installation of fibre from open reach. I followed the instructions, I won't pretend I know what I'm doing though. My WiFi won't connect. I have called customer support 2 days on the run and tried the WhatsApp chat. No reply on WhatsApp chat. First day I was on hold for 1hr 5mins before getting cut off. Currently on hold for 1hr 30mins and still waiting. I have no WiFi in the house. No support from UW and no way of contacting anyone as their customer support seems none existent! DO NOT USE THIS COMPANY! I'll be switching back to my last provider ASAP!
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von Utility Warehouse
Hi,
We are so sorry to hear about your experience following your fibre installation, as well as the frustration caused by the delay in receiving your router and the long wait times on the phone and WhatsApp chat. We completely understand how stressful it is to be left without a working WiFi connection and unable to get through to support.
Our agents are working hard to get to everyone as quickly as possible whilst ensuring the customers they are currently speaking to get the care and attention they need.
Thanks,
The Utility Warehouse Team
The "Full Monty" in one place
Like its says on the "packet" I have everything in one place: viz energy, insurance( boiler and household), full fibre WiFi, mobiles and cashback card. It makes monthly bills so easy as household insurance paid monthly
4. September 2026
Antwort von Utility Warehouse
Hi John,
Thanks for the great 5 star review! We're delighted to hear you find having all your services on one monthly bill so convenient.
Cheers,
The Utility Warehouse Team
I am still waiting for my broadband to…
I am still waiting for my broadband to be connected, for the engineer to arrange a date to come and install. I am told there is a problem as i am keeping my landline, and wanting to keep same number but it will be digital. There seems to be some delay which has been around 2 months now.
4. September 2026
Antwort von Utility Warehouse
Hi Sylvia,
So sorry for the two month delay with your broadband installation and digital landline transfer. We understand how frustrating this wait is and apologise for letting you down. Please call us on 0333 777 0777 so we can check the status of your order.
Thanks,
The Utility Warehouse Team
We should have had a smart meter fitted…
We should have had a smart meter fitted on the 2nd of September but after waiting in all day no one turned up No Phone Call No Text nothing 😡
5. September 2026
Antwort von Utility Warehouse
Hi there,
So sorry no one turned up for your smart meter appointment and that you received no update. Please call us on 0333 777 0777 so we can get this rebooked for you.
Thanks,
The Utility Warehouse Team
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