We were offered a free fibre upgrade from Utility Warehouse. Installation was completed by City Fibre, explained everything before they commenced work. Friendly helpful guys, nothing was too much... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We were having troubles with our internet connection. The Amazon Fire sticks were not working saying they had no internet connection but things like our laptops where still working with internet conne... Mehr ansehen
Unternehmen hat geantwortet
After full fibre upgrade, Faulty router, reported after one and half hrs on phone,(1hr wait plus half hour fault finding by operator), said new router be sent for next day delivery, arrived 5 days lat... Mehr ansehen
Unternehmen hat geantwortet
Engineers turned up on time at 8am & quickly got on with the installation. There were three in all who had to work in torrential rain but they were friendly & tidy. Internet seems to be more stabl... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Internetanbieter
- Cashback-Anbieter
- Stromversorgungsunternehmen
- Energieversorger
- Telekommunikationsanbieter
Über Utility Warehouse
Vom Unternehmen geschrieben
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Kontaktinformationen
508 Edgware Road, NW9 5AB, London, Vereinigtes Königreich
- 0333 777 0 777
- uw.co.uk
4.2
Gut
83'351 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Good advice as to amount to add of…
Good advice as to amount to add of money payment in month based on consumption
5. September 2026
Antwort von Utility Warehouse
Hi Glenn,
Thanks for the 5 star review! We're happy to hear our team provided clear advice regarding your monthly payments and usage.
Cheers,
The Utility Warehouse Team
Antwort von Utility Warehouse
Hi Dave,
Thanks for your feedback. So sorry to hear you are finding the new site layout frustrating, and we will pass your comments on to our design team to help us improve.
Cheers,
The Utility Warehouse Team
Good Customer Support - always
I always have good customer support from Utility Warehouse-and easy to contact.
5. September 2026
Antwort von Utility Warehouse
Hi Lesley,
Thanks for the 5 star review! We're delighted to hear you always receive great support and find us easy to contact.
Cheers,
The Utility Warehouse Team
Antwort von Utility Warehouse
Hi Adam,
Thanks for the 5 stars! We're happy to hear you enjoyed a quick, tidy, and hassle free service.
Cheers,
The Utility Warehouse Team
My house phone does not work anymore…
My house phone does not work anymore since you put in new fibre .. going to have to get in touch with you soon to get it sorted
5. September 2026
Antwort von Utility Warehouse
Hi James,
So sorry your house phone stopped working after your fibre upgrade. Please call us on 0333 777 0777 so our technical team can fix this for you.
Thanks,
The Utility Warehouse Team
Friendly service and the engineer was…
Friendly service and the engineer was brilliant. First class service.
System started as soon as it was plugged in.
5. September 2026
Antwort von Utility Warehouse
Hi Patrick,
Thanks for the 5 star review! We're glad the engineer provided first class service and got your system working right away.
Cheers,
The Utility Warehouse Team
Antwort von Utility Warehouse
Hi Mrs & Mr Burt,
Thanks for taking the time to leave a 5 star review! We're glad our team answered your query quickly and effectively.
Cheers,
The Utility Warehouse Team
Almost impossible to contact them
Almost impossible to contact them. Just an automated system that takes you on a continuous loop. Absolutely do not use this company.
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von Utility Warehouse
Hi Walter,
We are so sorry to hear about your frustration when trying to contact us. We completely understand how annoying it is to get caught in an automated loop when you are simply trying to reach a member of our team.
We will send a request for details shortly so we can look into this for you.
Thanks,
The Utility Warehouse Team
Better customer service required
You can improve by having more people who customers can speak to instead of having to wait on the phone for over 35 minutes.
5. September 2026
Antwort von Utility Warehouse
Hi Patricia,
Thanks for your review. So sorry for the long wait times on the phone, and we appreciate your feedback as we work on improving our call waiting times.
Cheers,
The Utility Warehouse Team
Since the "upgrade" ive had no Internet…
Since the "upgrade" ive had no Internet at all. Its been around 10 days now. Several phonecalls to rude staff. An engineer was booked even though i told the company several times that the fault is not a physical one. I had to take an afternoon off work unpaid for the engineer to tell me straight away that there was nothing he could do. The last person I spoke to said someone would ring me thr next day (that was thursday) but I haven't heard from anyone since. The same person also advised me to switch my Internet to a different company. No idea when or if anyone is actually going to contact me
5. September 2026
Antwort von Utility Warehouse
Hi Gary,
We are so sorry to hear about your experience following your upgrade, including the lack of internet connection, the frustration of an unnecessary engineer visit, and the lack of communication you have received.
A fault and complaint have been raised regarding your account, and your dedicated case handler will work to get this resolved for you as soon as possible.
Thanks,
The Utility Warehouse Team
Antwort von Utility Warehouse
Hi Shahad,
Thanks for the 4 star review! We're glad to hear your service was prompt and helpful.
Cheers,
The Utility Warehouse Team
yes good service and polite
5. September 2026
Antwort von Utility Warehouse
Hi Alan,
Thanks for the 5 star review! We're glad to hear you received good, polite service.
Cheers,
The Utility Warehouse Team
I had to wait 15 mins for the call to…
I had to wait 15 mins for the call to pick up.
I had difficulty understanding what the operator was saying, due to a strong accent.
31. August 2026
Antwort von Utility Warehouse
Hi there,
Thanks for taking the time to leave a review. So sorry for the 15 minute call wait and any communication difficulty you experienced during your call.
Cheers,
The Utility Warehouse Team
Good service
5. September 2026
Antwort von Utility Warehouse
Hi there,
Thanks for the 5 star review! We really appreciate your feedback.
Cheers,
The Utility Warehouse Team
Antwort von Utility Warehouse
Hi Maureen,
Thanks for the 5 stars! We're happy to hear your switch was quick and easy.
Cheers,
The Utility Warehouse Team
Always helpful and friendly
Always helpful and friendly. A great contrast to other utility companies.
4. September 2026
Antwort von Utility Warehouse
Hi Andy,
Thanks for the great 5 star review! We're delighted to hear you find our team so helpful and friendly.
Cheers,
The Utility Warehouse Team
Antwort von Utility Warehouse
Hi Christine,
Thanks for the 4 star review! We really appreciate your feedback on our competitive pricing and efficiency.
Cheers,
The Utility Warehouse Team
Bills a high left british gas with the…
Bills a high left british gas with the promise of lower bills bt they are higher than wat l was gettin frm british gas
5. September 2026
Antwort von Utility Warehouse
Hi Kudakwashe,
So sorry to hear your energy bills are higher than expected after switching to us. Please call us on 0333 777 0777 so our team can review your usage and ensure you are on our best available rates.
Thanks,
The Utility Warehouse Team
City Fibre fitted new box and with no…
City Fibre fitted new box and with no internet for 3 days and endless hours spent hanging on my mobile trying to get help. I STILL
HAVE NO LANDLINE CONNECTION.
4. September 2026
Antwort von Utility Warehouse
Hi Penny,
So sorry for the loss of internet, long phone wait times, and ongoing issue with your landline following your installation. Please call us on 0333 777 0777 so our technical team can get your phone line reconnected right away.
Thanks,
The Utility Warehouse Team
Queries politely and efficiently dealt…
Queries politely and efficiently dealt with by Art.
5. September 2026
Antwort von Utility Warehouse
Hi Andrew,
Thanks for the 5 star review! We're glad Art was able to deal with your queries politely and efficiently.
Cheers,
The Utility Warehouse Team
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