After full fibre upgrade, Faulty router, reported after one and half hrs on phone,(1hr wait plus half hour fault finding by operator), said new router be sent for next day delivery, arrived 5 days lat... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We were offered a free fibre upgrade from Utility Warehouse. Installation was completed by City Fibre, explained everything before they commenced work. Friendly helpful guys, nothing was too much... Mehr ansehen
Unternehmen hat geantwortet
We were having troubles with our internet connection. The Amazon Fire sticks were not working saying they had no internet connection but things like our laptops where still working with internet conne... Mehr ansehen
Unternehmen hat geantwortet
Engineers turned up on time at 8am & quickly got on with the installation. There were three in all who had to work in torrential rain but they were friendly & tidy. Internet seems to be more stabl... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Internetanbieter
- Cashback-Anbieter
- Stromversorgungsunternehmen
- Energieversorger
- Telekommunikationsanbieter
Über Utility Warehouse
Vom Unternehmen geschrieben
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Kontaktinformationen
508 Edgware Road, NW9 5AB, London, Vereinigtes Königreich
- 0333 777 0 777
- uw.co.uk
4.2
Gut
83'347 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Antwort von Utility Warehouse
Hi Sandy,
Thanks for the 5 star review! We really appreciate your kind words about our communication and reliability.
Cheers,
The Utility Warehouse Team
A reliable company
A reliable company.
Could do better with proactive customer relations.
5. September 2026
Antwort von Utility Warehouse
Hi Phil,
Thanks for the 4 stars! We appreciate your feedback regarding proactive support as we work to improve.
Cheers,
The Utility Warehouse Team
The experience was great,the ringback…
The experience was great,the ringback service was very quick and the man was very helpful,sorry I cant remember his name
4. September 2026
Antwort von Utility Warehouse
Hi Jen,
Thanks for the 5 stars! We're glad our ringback service worked so well for you and that our advisor was so helpful.
Cheers,
The Utility Warehouse Team
I've been with Utility Warehouse for a…General comments
I've been with Utility Warehouse for a number of years and on the whole I've been happy with the service and prices. There's no doubt the company tries to be competitive and offers its customers a range of "deals". As a customer who is not computer-literate, I prefer to communicate by phone. This option is readily available, but my criticism is the length of time it takes for the phone to be answered. I'm sure others are equally frustrated by having to wait so long; it's a waste of our time.
2. September 2026
Antwort von Utility Warehouse
Hi Catharine,
Thanks for being a loyal customer and leaving a 5 star review. We're glad you enjoy our phone support and competitive deals, though we apologise for the wait times on the phone and appreciate your feedback.
Cheers,
The Utility Warehouse Team
Very good competitive prices for our utilities
Very good competitive prices for our utilities. When you phone for help or advice you speak to someone in the uk so I can understand and hear them. They do everything that they promised they would when we signed up.
28. August 2026
Antwort von Utility Warehouse
Hi Ann,
Thanks for the wonderful 5 star review! We're delighted that you enjoy speaking to our UK team and that we've delivered on everything promised.
Cheers,
The Utility Warehouse Team
Not impressed with UW at all.
Not impressed with UW at all.
Went online and was linked to a local advisor who did call me back quite quickly but gave me completely incorrect information so wanted to speak to somebody at UW. The local advisor told me where to find the number which I admit I’d never spotted before on my bill but after sitting on the phone for 1 hour and 5 mins actually gave up.
Not impressed at all, appalling service as far as I’m concerned. Why is it so difficult to talk to a human being these days
5. September 2026
Antwort von Utility Warehouse
Hi Kim,
We are so sorry to hear about your experience and the incorrect information you received, as well as the long wait time on the phone. We completely understand your frustration when trying to speak to someone directly.
Our agents are working hard to get to everyone as quickly as possible whilst ensuring the customers they are speaking to get the care and attention they need.
Thanks,
The Utility Warehouse Team
The equipment and broadband have worked…
The equipment and broadband have worked without any issues. The monthly cost have been stable and competitive.
5. September 2026
Antwort von Utility Warehouse
Hi William,
Thanks for the 5 stars! We're glad your broadband and equipment have been working smoothly and that you find our prices stable and competitive.
Cheers,
The Utility Warehouse Team
Installation of Full Fibre
Installation of full fibre was arranged on line with numerous reminders and updates from UW. The engineers carried out the work effectively and efficiently.
Unfortunately the new WiFi hub had not been sent out by UW and had to be requested by telephone so the engineers were unable to set up the new hub for us.
11. August 2026
Antwort von Utility Warehouse
Hi Paula,
Thanks for the 4 star review! We're glad the engineers were efficient, but apologise that your new hub was not sent out in advance.
Cheers,
The Utility Warehouse Team
Never had an issue since I joined some…
Never had an issue since I joined some years ago. Thank you.
5. September 2026
Antwort von Utility Warehouse
Hi Graham,
Thanks for the lovely 5 star review! We're thrilled that you've had a seamless experience with us over the years.
Cheers,
The Utility Warehouse Team
Good advice as to amount to add of…
Good advice as to amount to add of money payment in month based on consumption
5. September 2026
Antwort von Utility Warehouse
Hi Glenn,
Thanks for the 5 star review! We're happy to hear our team provided clear advice regarding your monthly payments and usage.
Cheers,
The Utility Warehouse Team
Antwort von Utility Warehouse
Hi Dave,
Thanks for your feedback. So sorry to hear you are finding the new site layout frustrating, and we will pass your comments on to our design team to help us improve.
Cheers,
The Utility Warehouse Team
Good Customer Support - always
I always have good customer support from Utility Warehouse-and easy to contact.
5. September 2026
Antwort von Utility Warehouse
Hi Lesley,
Thanks for the 5 star review! We're delighted to hear you always receive great support and find us easy to contact.
Cheers,
The Utility Warehouse Team
Antwort von Utility Warehouse
Hi Adam,
Thanks for the 5 stars! We're happy to hear you enjoyed a quick, tidy, and hassle free service.
Cheers,
The Utility Warehouse Team
My house phone does not work anymore…
My house phone does not work anymore since you put in new fibre .. going to have to get in touch with you soon to get it sorted
5. September 2026
Antwort von Utility Warehouse
Hi James,
So sorry your house phone stopped working after your fibre upgrade. Please call us on 0333 777 0777 so our technical team can fix this for you.
Thanks,
The Utility Warehouse Team
Friendly service and the engineer was…
Friendly service and the engineer was brilliant. First class service.
System started as soon as it was plugged in.
5. September 2026
Antwort von Utility Warehouse
Hi Patrick,
Thanks for the 5 star review! We're glad the engineer provided first class service and got your system working right away.
Cheers,
The Utility Warehouse Team
Antwort von Utility Warehouse
Hi Mrs & Mr Burt,
Thanks for taking the time to leave a 5 star review! We're glad our team answered your query quickly and effectively.
Cheers,
The Utility Warehouse Team
Almost impossible to contact them
Almost impossible to contact them. Just an automated system that takes you on a continuous loop. Absolutely do not use this company.
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von Utility Warehouse
Hi Walter,
We are so sorry to hear about your frustration when trying to contact us. We completely understand how annoying it is to get caught in an automated loop when you are simply trying to reach a member of our team.
We will send a request for details shortly so we can look into this for you.
Thanks,
The Utility Warehouse Team
Better customer service required
You can improve by having more people who customers can speak to instead of having to wait on the phone for over 35 minutes.
5. September 2026
Antwort von Utility Warehouse
Hi Patricia,
Thanks for your review. So sorry for the long wait times on the phone, and we appreciate your feedback as we work on improving our call waiting times.
Cheers,
The Utility Warehouse Team
Since the "upgrade" ive had no Internet…
Since the "upgrade" ive had no Internet at all. Its been around 10 days now. Several phonecalls to rude staff. An engineer was booked even though i told the company several times that the fault is not a physical one. I had to take an afternoon off work unpaid for the engineer to tell me straight away that there was nothing he could do. The last person I spoke to said someone would ring me thr next day (that was thursday) but I haven't heard from anyone since. The same person also advised me to switch my Internet to a different company. No idea when or if anyone is actually going to contact me
5. September 2026
Antwort von Utility Warehouse
Hi Gary,
We are so sorry to hear about your experience following your upgrade, including the lack of internet connection, the frustration of an unnecessary engineer visit, and the lack of communication you have received.
A fault and complaint have been raised regarding your account, and your dedicated case handler will work to get this resolved for you as soon as possible.
Thanks,
The Utility Warehouse Team
Antwort von Utility Warehouse
Hi Shahad,
Thanks for the 4 star review! We're glad to hear your service was prompt and helpful.
Cheers,
The Utility Warehouse Team
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