We were offered a free fibre upgrade from Utility Warehouse. Installation was completed by City Fibre, explained everything before they commenced work. Friendly helpful guys, nothing was too much... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
After full fibre upgrade, Faulty router, reported after one and half hrs on phone,(1hr wait plus half hour fault finding by operator), said new router be sent for next day delivery, arrived 5 days lat... Mehr ansehen
Unternehmen hat geantwortet
We were having troubles with our internet connection. The Amazon Fire sticks were not working saying they had no internet connection but things like our laptops where still working with internet conne... Mehr ansehen
Unternehmen hat geantwortet
I have been with Utility Warehouse for a few years now. My experience has always been good so far. My energy bills, mobile, & broadband are all under one umbrella so the monthly bill for these is tak... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Internetanbieter
- Cashback-Anbieter
- Stromversorgungsunternehmen
- Energieversorger
- Telekommunikationsanbieter
Über Utility Warehouse
Vom Unternehmen geschrieben
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Kontaktinformationen
508 Edgware Road, NW9 5AB, London, Vereinigtes Königreich
- 0333 777 0 777
- uw.co.uk
4.2
Gut
83'340 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
i always have good experience if i have…
i always have good experience if i have to speak to a advisor i believe utility are very good with prices compaired to other companys
6. September 2026
Antwort von Utility Warehouse
Hi Rodney,
Thanks for the 5 star review! We're glad to hear you always have a great experience with our advisors and find our pricing competitive.
Cheers,
The Utility Warehouse Team
Great service and excellent Customer…
Great service and excellent Customer advising Solve my problem
6. September 2026
Antwort von Utility Warehouse
Hi there,
Thanks for the 5 star review! We're happy to hear our advisor was able to help and solve your problem.
Cheers,
The Utility Warehouse Team
On the whole they are very good
On the whole they are very good. But do not like to be in a queue for 45mins. After getting through ok. But I fortunately I just couldn't understand the person on the line, I had to keep saying sorry can you repeat.
26. August 2026
Antwort von Utility Warehouse
Hi Jean,
Thanks for the 4 star review! We're glad you think highly of us, but apologise for the long wait time and difficulty on the phone.
Cheers,
The Utility Warehouse Team
Poor customer service
Poor customer service. Utility warehouse have continued to charge me out of contract fees for 4 months even though they are not providing me with internet service as I transferred to a different company in May. I called twice to dispute the payment and in my last call was told that they will refund me and that I will get an email confirmation of this. Nothing since then. No refund and they have continued to charge me. Daylight robbery. Will escalate this. Do. Not. Use. This. Company.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Utility Warehouse
Hi Sarah,
We are so sorry to hear about your experience and the ongoing frustration with your account charges. We completely understand your concern regarding the out of contract fees after switching providers, as well as the delay with your promised refund.
We will be sending a request for your details shortly so we can look into this for you and get this resolved as quickly as possible.
UPDATE: Thanks for providing your details. The end date has been adjusted and you'll see the credit on the September invoice and this will be refunded direct to your bank account at the end of the month so long as the direct debit remains active.
Thanks,
The Utility Warehouse Team
Worst Service
In the name of upgrade UW disconnected me from internet. it's been more than a week and I call almost every second day and always i wait on the phone more than an hour before i could speak to someone, last time i waited 2 hours on the phone on hold before i could speak to someone. I'm still without internet.
5. September 2026
Antwort von Utility Warehouse
Hi Khurram,
We are so sorry to hear about the ongoing loss of your internet connection following your upgrade, as well as the unacceptably long wait times you have experienced when calling us. We completely understand how frustrating this situation is.
There is currently an open complaint and fault in regards to these issues, and your dedicated casehandler will work to get this resolved for you as quickly as possible.
Thanks,
The Utility Warehouse Team
I am pleased to be able to pay for the…
I am pleased to be able to pay for the energy that we use every month rather than a set amount of direct debit payment.
5. September 2026
Antwort von Utility Warehouse
Hi Margaret,
Thanks for the 5 star review! We're glad you appreciate the flexibility of paying for the exact energy you use each month.
Cheers,
The Utility Warehouse Team
Antwort von Utility Warehouse
Hi Holly,
Thanks for the 4 star review! We're happy to hear you received very helpful support.
Cheers,
The Utility Warehouse Team
As always
As always, fantastic service. Rang with a query which was resolved within minutes. Sadia even made sure we were on the best tariffs before closing the call
5. September 2026
Antwort von Utility Warehouse
Hi David,
Thanks for the great 5 star review! We're delighted to hear Sadia resolved your query so quickly and ensured you were on our best tariffs.
Cheers,
The Utility Warehouse Team
Heather that came was very helpful…
Heather that came was very helpful explained what was going to happen and she did everything always on the end of phone if needed
6. September 2026
Antwort von Utility Warehouse
Hi there,
Thanks for the 5 stars! We're pleased to hear Heather was so helpful during her visit and provided such great support.
Cheers,
The Utility Warehouse Team
Been good especially the cash back from…
Been good especially the cash back from Fuel at Sainsbury’s that comes off my bill.
4. September 2026
Antwort von Utility Warehouse
Hi there,
Thanks for the 5 star review! We're glad you're enjoying the cashback card savings on your fuel at Sainsbury's.
Cheers,
The Utility Warehouse Team
Antwort von Utility Warehouse
Hi Pamela,
Thanks for the 5 star review! We really appreciate your feedback and thumbs up.
Cheers,
The Utility Warehouse Team
Antwort von Utility Warehouse
Hi Barbara,
Thanks for the 5 stars! We're glad to hear you find our service friendly, efficient, and good value.
Cheers,
The Utility Warehouse Team
All problems dealt with efficiently.
4. September 2026
Antwort von Utility Warehouse
Hi Rosalie,
Thanks for taking the time to leave a 5 star review! We're happy to hear all your queries were handled efficiently.
Cheers,
The Utility Warehouse Team
Antwort von Utility Warehouse
Hi Sandy,
Thanks for the 5 star review! We really appreciate your kind words about our communication and reliability.
Cheers,
The Utility Warehouse Team
A reliable company
A reliable company.
Could do better with proactive customer relations.
5. September 2026
Antwort von Utility Warehouse
Hi Phil,
Thanks for the 4 stars! We appreciate your feedback regarding proactive support as we work to improve.
Cheers,
The Utility Warehouse Team
The experience was great,the ringback…
The experience was great,the ringback service was very quick and the man was very helpful,sorry I cant remember his name
4. September 2026
Antwort von Utility Warehouse
Hi Jen,
Thanks for the 5 stars! We're glad our ringback service worked so well for you and that our advisor was so helpful.
Cheers,
The Utility Warehouse Team
I've been with Utility Warehouse for a…General comments
I've been with Utility Warehouse for a number of years and on the whole I've been happy with the service and prices. There's no doubt the company tries to be competitive and offers its customers a range of "deals". As a customer who is not computer-literate, I prefer to communicate by phone. This option is readily available, but my criticism is the length of time it takes for the phone to be answered. I'm sure others are equally frustrated by having to wait so long; it's a waste of our time.
2. September 2026
Antwort von Utility Warehouse
Hi Catharine,
Thanks for being a loyal customer and leaving a 5 star review. We're glad you enjoy our phone support and competitive deals, though we apologise for the wait times on the phone and appreciate your feedback.
Cheers,
The Utility Warehouse Team
Very good competitive prices for our utilities
Very good competitive prices for our utilities. When you phone for help or advice you speak to someone in the uk so I can understand and hear them. They do everything that they promised they would when we signed up.
28. August 2026
Antwort von Utility Warehouse
Hi Ann,
Thanks for the wonderful 5 star review! We're delighted that you enjoy speaking to our UK team and that we've delivered on everything promised.
Cheers,
The Utility Warehouse Team
Not impressed with UW at all.
Not impressed with UW at all.
Went online and was linked to a local advisor who did call me back quite quickly but gave me completely incorrect information so wanted to speak to somebody at UW. The local advisor told me where to find the number which I admit I’d never spotted before on my bill but after sitting on the phone for 1 hour and 5 mins actually gave up.
Not impressed at all, appalling service as far as I’m concerned. Why is it so difficult to talk to a human being these days
5. September 2026
Antwort von Utility Warehouse
Hi Kim,
We are so sorry to hear about your experience and the incorrect information you received, as well as the long wait time on the phone. We completely understand your frustration when trying to speak to someone directly.
Our agents are working hard to get to everyone as quickly as possible whilst ensuring the customers they are speaking to get the care and attention they need.
Thanks,
The Utility Warehouse Team
The equipment and broadband have worked…
The equipment and broadband have worked without any issues. The monthly cost have been stable and competitive.
5. September 2026
Antwort von Utility Warehouse
Hi William,
Thanks for the 5 stars! We're glad your broadband and equipment have been working smoothly and that you find our prices stable and competitive.
Cheers,
The Utility Warehouse Team
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