We were offered a free fibre upgrade from Utility Warehouse. Installation was completed by City Fibre, explained everything before they commenced work. Friendly helpful guys, nothing was too much... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
After full fibre upgrade, Faulty router, reported after one and half hrs on phone,(1hr wait plus half hour fault finding by operator), said new router be sent for next day delivery, arrived 5 days lat... Mehr ansehen
Unternehmen hat geantwortet
We were having troubles with our internet connection. The Amazon Fire sticks were not working saying they had no internet connection but things like our laptops where still working with internet conne... Mehr ansehen
Unternehmen hat geantwortet
I have been with Utility Warehouse for a few years now. My experience has always been good so far. My energy bills, mobile, & broadband are all under one umbrella so the monthly bill for these is tak... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Internetanbieter
- Cashback-Anbieter
- Stromversorgungsunternehmen
- Energieversorger
- Telekommunikationsanbieter
Über Utility Warehouse
Vom Unternehmen geschrieben
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Kontaktinformationen
508 Edgware Road, NW9 5AB, London, Vereinigtes Königreich
- 0333 777 0 777
- uw.co.uk
4.2
Gut
83'335 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Simply The Best
Great company immediately upgrading me to full fibre at no extra cost
6. September 2026
Antwort von Utility Warehouse
Hi there,
Thanks for the 5 star review! We're thrilled to hear you are enjoying your free upgrade to full fibre.
Cheers,
The Utility Warehouse Team
Prompt reply
Prompt reply
Advisors listened to my problem and responded efficiently ringing me back when necessary.
4. September 2026
Antwort von Utility Warehouse
Hi Frances,
Thanks for the 5 star review! We're glad our advisors listened carefully, acted efficiently, and called you back when needed.
Cheers,
The Utility Warehouse Team
Great stuff what helping resolve the…
Great stuff what helping resolve the problem,but very difficult to contact UW
5. September 2026
Antwort von Utility Warehouse
Hi Petro,
Thanks for the 5 star review! We're happy our team resolved your issue, though we apologise for the difficulty you experienced getting through to us.
Cheers,
The Utility Warehouse Team
hELPED QUICKLY WITH QUESTIONS AND GAVE…
hELPED QUICKLY WITH QUESTIONS AND GAVE QUICK SOLUTIONS
4. September 2026
Antwort von Utility Warehouse
Hi Mark,
Thanks for the 5 stars! We're delighted our team answered your questions quickly and provided prompt solutions.
Cheers,
The Utility Warehouse Team
Antwort von Utility Warehouse
Hi Jillian,
Thanks for the 5 star review! We really appreciate your feedback.
Cheers,
The Utility Warehouse Team
NOT SO GOOD GETTING TO SPEAK TO SOMEONE
NOT SO GOOD AS GETTING TO TALK TO?
2H FIRST DAY, CALL ME UP TO SAY ALL DONE
LATER THAT DAY, WENT TO USE THE PHONE WAS DOWN AGAIN. TRIED TO PHONE 2H,
NEXT DAY, PHONE 2H BEFORE I SPOKE TO SOMEONE
NOT GOOD
6. September 2026
Antwort von Utility Warehouse
Hi there,
So sorry for the long phone delays and ongoing landline issues you experienced over multiple days. We understand how frustrating this is and apologise for letting you down.
Thanks,
The Utility Warehouse Team
Antwort von Utility Warehouse
Hi Eileen,
Thanks for the 5 star review! We appreciate your trust in us and are glad you received competent service.
Cheers,
The Utility Warehouse Team
Although I complained over 2 years ago…
Although I complained over 2 years ago you continued to over charge me on a commercial tariff. No one explained why it was so expensive. Then when I realised the issue was the commercial tariff you took 6 months and 5 calls to get it changed.
10. Juni 2026
Antwort von Utility Warehouse
Hi Mr Purcell,
We are so sorry to hear about your experience regarding your commercial tariff and the delay in getting this updated. We completely understand your frustration given the length of time it took and the multiple calls required to get this sorted out for you. We always want to improve our service, so we really appreciate you bringing this feedback to our attention.
Thanks,
The Utility Warehouse Team
Polite effient worker
5. September 2026
Antwort von Utility Warehouse
Hi Natalie,
Thanks for the 5 stars! We're glad to hear our worker was polite and efficient.
Cheers,
The Utility Warehouse Team
Advisor gave me good and profitable…
Advisor gave me good and profitable advice which was much appreciated.
6. September 2026
Antwort von Utility Warehouse
Hi Ken,
Thanks for the 5 star review! We're delighted to hear that our advisor provided useful and profitable advice for your account.
Cheers,
The Utility Warehouse Team
Knowledgeable courteous advice and service
Very helpful expert advice and service offered with courtesy
6. September 2026
Antwort von Utility Warehouse
Hi there,
Thanks for the 5 star review! We're really pleased to hear you received courteous and expert service from our team.
Cheers,
The Utility Warehouse Team
Full fibre upgrade
Full fibre upgrade
I am very happy with full fibre but the upgrade process was not straight forward. The upgrade could not be started as the installation company told me I should have been sent, by Utilities Warehouse, a Cat 6 ethernet cable. It was the twelfth instance of a missing cable that day!
5. September 2026
Antwort von Utility Warehouse
Hi Toni,
Thanks for the 4 stars! We're glad you're happy with full fibre, but sorry for the delay caused by the missing Ethernet cable.
Cheers,
The Utility Warehouse Team
since you updated my broadband to full…
since you updated my broadband to full fiber my internet stop working i had nothing working for about five days, after that you arrainged some engineers to came and repair the systams.
5. September 2026
Antwort von Utility Warehouse
Hi,
We are so sorry to hear about the interruption to your internet service following your full fibre upgrade. We completely understand how frustrating it must have been to be left without a working connection for five days before the engineers arrived to carry out the repairs.
Thanks,
The Utility Warehouse Team
Excellent customer services.
Utility Warehouse have been consistently good all the years I've been a customer.
I highly recommend them.
6. September 2026
Antwort von Utility Warehouse
Hi Claire,
Thanks for the wonderful 5 star review! We're thrilled that you have had such a consistently great experience with us over the years.
Cheers,
The Utility Warehouse Team
Helpful and knowledgeable response to…
Helpful and knowledgeable response to my question. Hopefully it can be solved and I will have a fully working smart meter.
4. September 2026
Antwort von Utility Warehouse
Hi there,
Thanks for the 4 star review! We're glad our team was helpful and hope to have your smart meter sorted soon.
Cheers,
The Utility Warehouse Team
Antwort von Utility Warehouse
Hi Chacka,
Thanks for the 5 star review! We really appreciate your support.
Cheers,
The Utility Warehouse Team
The lady listened to my query and gave…
The lady listened to my query and gave me the information l was looking for. Very helpful and clear.
6. September 2026
Antwort von Utility Warehouse
Hi Mrs Slater,
Thanks for the 5 stars! We're happy to hear our team gave you clear, helpful answers to your query.
Cheers,
The Utility Warehouse Team
No internet connection for some items.
We were having troubles with our internet connection. The Amazon Fire sticks were not working saying they had no internet connection but things like our laptops where still working with internet connection. We phoned the help line, we where in the que for about 1 hour but when we connected to a gentleman he was able to fix the problem by sending an update for the router. Fire sticks working now. Good service.
6. September 2026
Antwort von Utility Warehouse
Hi there,
Thanks for the 5 star review! We apologise for the wait time on the phone, but we're glad our advisor could update your router and get your Fire sticks reconnected.
Cheers,
The Utility Warehouse Team
The person I dealt with was…Exceptional.
The person I dealt with was exceptional.She could answer my query first time.
6. September 2026
Antwort von Utility Warehouse
Hi there,
Thanks for the fantastic 5 star review! We're thrilled to hear that you received exceptional service and got your query answered straight away.
Cheers,
The Utility Warehouse Team
i always have good experience if i have…
i always have good experience if i have to speak to a advisor i believe utility are very good with prices compaired to other companys
6. September 2026
Antwort von Utility Warehouse
Hi Rodney,
Thanks for the 5 star review! We're glad to hear you always have a great experience with our advisors and find our pricing competitive.
Cheers,
The Utility Warehouse Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.