Utility Warehouse Bewertungen 

Had full fibre installed, had no WiFi in kitchen ,bedroom, was told to ring and ask for booster, told it would cost an additional £2.50 a month.
I was on hold 1 HR 10 mins then had to hang up,rang again and was on hold 1 HR 35.
Sent in complaint, was contacted 4 w/days later , was told I was being put through to tech dept after 5 mins was told they were very busy would contact me next day, still waiting.
Only been with this provider about 4 MTH, and not very happy.

You give very good rates. good experience so far. you keep your promise

Ok for now, but still observing the service with keen interest

We are very happy with UW which provides us with all of our utilities; at what we believe is a very good price.
We have also taken advantage of a boiler replacement with UW, which was an excellent decision.
UW has recently installed fiber optics to our property free of charge. However, I feel we did not really have enough information up front about this. I was unsure what was required of us before the engineers came and what actions we should have completed. The engineers were excellent- polite and tidy; however, we had to make a quick decision on the route of the cables, and in hindsight, I think we made a poor choice. More information and time would have helped.
Apart from this one mistake, we are very happy with the service from UW.

UW did very well! They were let down by City Fibre, who sent a young and apparently poorly trained engineer. I still have no broadband or internet, but I know that UW are doing all that they can.

I've been with UW for 12 years and never had any difficulties until now. Open Reach were installing fibre optic broadband in my area so I asked UW about installing it but they said they couldn't do it to my property. Then, I started getting problems with my 'normal' broadband. When I telephoned for help I got a 'bot' which gave me lots of menus to choose from then I was on hold for over 30 minutes and then cut off. That happened on two separate days. I went to EE in Boston; they assured me they could install fibre optic broadband and if I ever have any problems I can just go to the shop and get it sorted. No hanging on a phone for over 30 minutes. So, I switched my ISP to EE.

I have been left without my sky having a network connection since city fibre moved the router to a different place nearly 2 weeks ago! now having to deal with sky as apparently city fibre have never seen this before and left it like that 🤯

Just had my broadband upgraded. Nice.
Unfortunately my land line is now dead, mort, kapoot, silent, no more.
Would you please arrange to fix it.
I did try calling last friday, only to be told waiting times were in excess of 30 minutes.
I'm not sitting on the phone twiddling my b****cks for 30 minutes waiting for you to answer the phone.
Please arrange to have my landline fixed, and I promise not to leave you a one star review (every day) until you do.
I will of course remove this review once you have fixed my land line.
Account 3225076

Just tried calling again, only to be told current waiting time is over half and hour.

Full fibre installed. UW router not sent till the day later , didn't work
Was a further 5 days before another router was sent.

Straight forward gas. Electricity and phone

Not too bad.
Thanks.

The engineers arrived when they said they would they were very professional about the job everything was explained that was going to happen any mess made was cleaned up before they left and they made sure broadband was working before they left the only problem I have is my house phone doesn’t work so I’ll have to get in touch with utility to rectify this

We were offered a free fibre upgrade from Utility Warehouse.
Installation was completed by City Fibre, explained everything before they commenced work.
Friendly helpful guys, nothing was too much trouble, left everything neat and tidy, very good all round experience. Highly Recommended, thank you very much.

The engineer was neat and tidy in his work. Very polite. However I was left to contact Utility Warehouse myself, the following day, to get my careline and landline connected. It took three quarters of an hour on the phone. My iPhone and iPad needed to be reconnected, I am 88 and not totally tec savvy, so had to wait for my son to visit. My Ring doorbell was also disrupted, so to be honest, I wish I hadn’t bothered , for the little improvement. In speed,

Good service, friendly staff

Helpful knowledgeable operative, when reviewing our UW account and services.

The engineer was polite and took my needs Into consideration the installation was quick and cleanso thank you

Excellent service and good prices if we have bundle more services

Apparently I had full fibre connected at 10.45 Weds August 26th. I certainly did not! Utter farce! And disgrace! My daughter had to do your job!!! She had time to do it Sat 29th. What would I have done without her! She saw prob straight away! The hub had previously been used by somebody else. Still had all their details on it! If I could change company I would. Again you're an utter disgrace! I was warned about your company. But without warning from Talk Talk, who are a mess as well. They changed me over to you!

Had to have another router as unable to get landline
New router still no landline Saturday spent over one hour on phone on hold then twice I was put back in the queue
Reception very poor at back of house and in the garden
I have regularly reported my experience but no one is helping me from Utility Whatehouse very poor service