Utility Warehouse Bewertungen 

UW bought talktalk so my broadband account naturally went to them. What an absolute nightmare. Can NEVER get through to anyone on the 0333 777 0777 number. My router packed up and I was without internet for over a week. Because I could not get through on phone I tried the whatsapp. Absolute shambles, would take 10 hours to reply, but if I did not reply I would be cut off the chat after 10 minutes! Sent me a new router without a stand! When I asked for a stand I was told " Sorry we don't have any" . Total joke. Currently looking to change asap. This is a bonafide feedback, and my account number is included if anyone at UW is bothered. Probably not

The recent upgrade of our broadband was done with consideration and planning with us and we were kept informed with times and dates and given options, on the day all went to plan and there was no mess

Our Wi-fi was recently upgraded and the customer service was great. I had regular emails and SMS messages to keep me updated. They engineers talked me through what was going to happen and it was very tidy. The broadband is much faster than before. Great job!

I received the wrong connection lead, leaving me without the internet connection for a long weekend.
Poor advice about the power switch also hindered my enjoyment until I worked it out, so better instructions in future please.

Did exactly what they said they would do! And being courteous and kind !

I was given full fibre into my house at zero cost to myself

All my bills in one place
Easy to excess website and app
Ease of topping up cash back card via bank transfer or just 5 free top ups from a bank card.
Only things I don’t use are home insurance and Apple Pay

Easy to get in touch with customer services.

Very helpful customer services assistant who dealt with my quickly and efficiently

Keep losing signal every now and again. It was better before the conversion to fibre

When UW took over talk talk they tied me up to a new 2 years contract without informing me

The upgrade to full fibre went off without a hitch, EXCEPT that my landline Call Divert service was deleted. This did NOT stop Utility Warehouse from billing me for the service. I called the helpline, who promised me a call back from a Tech Support person. This of course did NOT happen. My second phone call was more successful, in that the UW contact agreed to restore my Call Diversion service, BUT only if I agreed to pay £3 per month. After I pointed out that UW were ALREADY charging me, she finally agreed to get the service restored within 24-48 hours. That call was 96 hours ago, and guess what? STILL no Call Diversion service. I'm just gathering my strength for ANOTHER call...

UPDATE: I have now called again. and the very helpful young lady told me that the Tech Team are having problems with fixing this, but they HOPE to get it up and running within one week. She did assure me that there would be an adjustment on my bill to allow for the time I wasn't receiving the service - so at least that's something positive!

Horrendous company! Do NOT choose them to be your energy provider!! I was recently with UW and left when I moved house, however upon leaving received an extortionate bill due to my readings being based on an estimate, despite having a smart metre and being in a new build, when I challenged the cost they refused to give me a breakdown of the cost as stated my bill was sufficient despite this only being high level. The customer service surrounding this was shocking and despite my account being in dispute still received calls regarding payment despite receiving emails stating my account was on hold, clearly demonstrating the inefficiencies of the company and incompetency of the staff. I will be taking this issue to the Energy Ombudsman.

After full fibre upgrade, Faulty router, reported after one and half hrs on phone,(1hr wait plus half hour fault finding by operator), said new router be sent for next day delivery, arrived 5 days later.. internet pretty good but still no land line working via broadband. Contacting UW is a bit of a nightmare.

After some initial hiccups the installation was very smooth, neat and efficient. Very helpful couple of polite lads ran the fibre exactly where requested.
The fibre performance is exactly as was predicted.

Any queries are dealt with promptly by people who speak clearly, which is a. help with increasing deafness.

Above and beyond service from Chaira I think I’ve spelt her name correctly 🤞I asked if I was on at present the best tariff, but then mentioned another which would be beneficial for me, and save me some money!

Absolutely appalling – avoid Utility Warehouse at all costs

I genuinely cannot express strongly enough how horrific my experience with Utility Warehouse has been. Their incompetence has cost me money, time, caused serious disruption to my business and, unbelievably, added an enormous amount of distress to an already traumatic family emergency.

This entire situation began because I changed my bank account and changed my name after getting married. I PAID MY BILL. Utility Warehouse then apparently couldn't locate the payment within their own systems.

Rather than contacting me to resolve what was clearly an internal administrative problem, they simply cut my services off without warning.

That first disconnection seriously disrupted my work and cost me both time and money. I contacted them, provided screenshots from my bank and sent proof that the payment had been made. I did everything asked of me. I was then explicitly assured that my services would NOT be disconnected again.

They disconnected me again.

And the timing could not have been worse.

On the day they cut us off for the second time, my eldest daughter was involved in a serious car accident. Her phone is also on my Utility Warehouse account, meaning that BOTH of our phones were disconnected while she was dealing with a serious accident five hours away from me.

The consequences of that are difficult to put into words. Family members struggled to contact us. I couldn't reliably communicate with my daughter. I was trying to drive five hours to reach her without working mobile data or sat-nav and the journey took me approximately an hour longer as a result. Unless I happened to be somewhere with Wi-Fi, I couldn't communicate properly at all.

It added completely unnecessary stress, fear and practical difficulty to what was already an incredibly distressing situation for our family.

And let's be absolutely clear: the bill had been paid.

This wasn't caused by me refusing to pay them. It wasn't caused by me ignoring them. I had paid them and had already provided evidence of that payment. The problem was Utility Warehouse's inability to correctly locate and process it within their own systems.

Astonishingly, they then returned the payment to me, disconnected me again, I paid them AGAIN, and they subsequently took further money that they shouldn't have taken.

So after repeatedly treating me as though I owed them money, Utility Warehouse now owes ME money.

Throughout all of this, I have spent an absurd amount of time dealing with their calls and sitting on hold, repeatedly explaining the same situation to different people. They seem to believe their customers have unlimited time to spend resolving Utility Warehouse's internal administrative failures for them.

I don't.

I have a business to run. I have a family. And I should not have to spend hours of my life repeatedly proving that I made a payment simply because their systems or processes are incapable of finding it.

I'm actually sitting on hold with them AGAIN while writing this review, trying to recover money that they now owe me and trying to get away from this company as quickly as possible. Even leaving them is proving unnecessarily difficult.

The customer service has been atrocious. The administration has been incompetent. Their handling of payments has been shambolic. Their communication has been dreadful. And the consequences of their mistakes have been left entirely for me and my family to deal with.

The fact that a telecommunications company could disconnect both a mother and her daughter, despite having been given proof of payment and promising it wouldn't happen again, only for that disconnection to coincide with the daughter being involved in a serious car accident, should tell you everything you need to know about the real-world consequences of their failures.

I wouldn't recommend Utility Warehouse to anyone.

Avoid them. Don't go near them with a bargepole.

Good personal service

After reporting a problem with my smart meter showing excessive usage. I was told an engineer would run a test and inform me what the problem is?? I requested a new smart meter but I have not received any communication from UW. Very disappointing.