I ordered a three piece with multicolored trouser and deep red tops in a women’s large size. When it arrived it was plain grey, might have fit an 8 year old girl and was appallingly badly made. Despit... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I purchased a pair of pants in store that I absolutely loved and unfortunately lost them. I messaged the customer service them as a last-ditch effort to see if they could help me find a pair despite t... Mehr ansehen
I purchased a pair of linen trousers from Urban Revival and after just one hand wash the colour completely faded. I took them back to the store within a week of purchase and the staff refused to offer... Mehr ansehen
I’d give it a 0 if I could. I had to return an online order and of course, retail stores don’t accept online order returns. The only shipping destination available to me (based in UK) is freaki... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Urban Revivo is designed to inspire those who imagine every path as a runway, precisely because we believe they are the ones who push fashion forward. Urban Revivo is the ultimate playground for the fashionista (or closet fashionista) in everyone.
Kontaktinformationen
Vereinigte Staaten
- urbanrevivo.com
2.5
Mangelhaft
340 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 31 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I purchased a sweater and I loved the
I purchased a sweater and I loved the
Quality. My friends keep asking me where I got that from.
I just purchased an another one.
And I love it!! I don’t know any other products, but sweater / cardigans are 100/100!
15. November 2023
Bewertung ohne vorherige Einladung
Parfait !
Parfait !! livraison rapide et très bel article.
Je recommande ce site sans problème.
10. November 2023
Bewertung ohne vorherige Einladung
Exactly like picture
I purchased the button front knit tank top. It was really hard getting it but once I got it, it was perfect. Great quality, perfect fit, and looks exactly like the picture. I will definitely be wearing it.
27. November 2023
Bewertung ohne vorherige Einladung
I will never shop at this store again…
I will never shop at this store again horrible customer service. I requested a return shipping label to send the items back because they didn't fit , didn't receive a response from the company. They say that you can return lie . False return policy
14. November 2023
Bewertung ohne vorherige Einladung
Antwort von Urban Revivo
Dear Selena Mason,
We're sorry for the inconvenience caused.
Returns with non-quality problems will be returned by the buyer at their own expense, thank you for your understanding. We truly know your feeling, you are our very important customer and we want to solve the problem for you as soon as possible, but the process should be within the scope of our policy. Thank you for your understanding. You can reach out to us via service@urbanrevivo.com so that we can follow up with the necessary.
We will work on answering you as soon as possible and and we are happy to help you at any time.
Best regards,
URBAN REVIVO TEAM
I ordered the sweater and it came…
I ordered the sweater and it came fairly fast and wow when I got it!! It exceeded my expectations of how it would look, feel and fit. The material was fantastic and the fit was beautiful.
22. November 2023
Bewertung ohne vorherige Einladung
Fell In love 🥰!!!
I’m in love with my boots and clothing I purchased from Urban Revivo ! High quality pieces ! Perfect fit ! Lots of compliments I’m
In love 💕 !
10. November 2023
Bewertung ohne vorherige Einladung
This is my third purchase and I’ve…
This is my third purchase and I’ve enjoyed each. The sleeveless denim dress with gold buttons is magnificent. The black, v-neck sweater with same type golden button as the dress—definitely another win. This last purchase included the black leather, knee-high boots and the khaki skirt (thanks Jeneé Naylor!). Another win with the boots which are comfy and super cute. The skirt is the incorrect size and I submitted a return request. That response took some time (almost a week), so a bit different than I am accustomed to with returns. However, the quality of each item has been superb, so I would purchase from them again without hesitation.
11. November 2023
Bewertung ohne vorherige Einladung
Lovely Spring Jackets
I bought 2 Chanel inspired jackets--each beautifully designed and crafted .
18. November 2023
Bewertung ohne vorherige Einladung
I ordered two pieces due to the…
I ordered two pieces due to the influencer Jeneenaylor. Both pieces are beautifully made. The shipping took longer than expected but it was worth the wait. I would have ordered some boots but they did not have them in my size 11... Quality of clothing is great.
9. November 2023
Bewertung ohne vorherige Einladung
Antwort von Urban Revivo
Dear Shunn Strozier,
Thank you for your valuable suggestion.
We appreciate you taking the time to inform us on how we can better serve our customers.
Due to some exceptional circumstances beyond our control (i.e. delays caused by slower Customs procedures, import restrictions, strikes or natural disasters), sometimes, your order will be delayed for a few days.
Your opinions matter, and we will always be happy to hear from you.
If you have any further suggestions or require our assistance, please do not hesitate to contact us via these options:
https://urbanrevivo.com/pages/contact-support
Best regards,
URBAN REVIVO TeamDear Customer,
Thank you for your valuable suggestion.
We appreciate you taking the time to inform us on how we can better serve our customers.
Due to some exceptional circumstances beyond our control (i.e. delays caused by slower Customs procedures, import restrictions, strikes or natural disasters), sometimes, your order will be delayed for a few days.
Your opinions matter, and we will always be happy to hear from you.
If you have any further suggestions or require our assistance, please do not hesitate to contact us via these options:
https://urbanrevivo.com/pages/contact-support
Best regards,
URBAN REVIVO Team
CUSTOMER SERVICE IS HORRIBLE
CUSTOMER SERVICE IS HORRIBLE! I ordered a size 9 boot and I received a size 8. I tried to initiate an exchange and I have not received a return label. They make it impossible to return or exchange even when it’s clearly their fault.
9. November 2023
Bewertung ohne vorherige Einladung
Antwort von Urban Revivo
Dear Dana RipDevon Pope,
We're sorry for the inconvenience caused.
We checked your order and emailed you to inform you that the product was shipped correctly. The shoe box and shoes display the correct European and American sizes. Returns with non-quality problems will be returned by the buyer at their own expense, thank you for your understanding
We truly know your feeling, you are our very important customer and we want to solve the problem for you as soon as possible, but the process should be within the scope of our policy. Thank you for your understanding. You can reach out to us via service@urbanrevivo.com so that we can follow up with the necessary.
We will work on answering you as soon as possible and and we are happy to help you at any time.
Best regards,
URBAN REVIVO TEAM
Still no refund
Ordered two items and had to return it, it was too big. I paid for return shipping by myself of course. The problem is that it’s been a month and they still didn’t refund my money back.
13. November 2023
Bewertung ohne vorherige Einladung
Antwort von Urban Revivo
Dear Lough Co,
We're sorry for the inconvenience caused.
We usually submit a refund request within 1-3 days, and it will take 15 working days to arrive in your account after the bank processes it. This time depends on your card issuing bank.
As we require more personal details to solve this issue, we'll need your assistance to reach out to us via service@urbanrevivo.com so that we can follow up with the necessary.
We will work on answering you as soon as possible and and we are happy to help you at any time.
Best regards,
URBAN REVIVO TEAM
Worth it
I ordered about a dozen items including clothes, jackets, accessories and a purse. Happy to say they are all exactly as shown / described. The fabric of the clothes is high quality; as for the jewelry - I am even able to sleep in it (earings). The delivery is not the quicklest: most items took about 1 week, one item took 2 weeks, but that is the only drawback.
3. November 2023
Bewertung ohne vorherige Einladung
TERRIBLE CUSTOMER SERVICE
TERRIBLE CUSTOMER SERVICE. I bought a pair of boots that were too small and requested an exchange. Website clearly showed that the size was available but I was told by customer service that it was not. In order to get a full refund I would have to pay $30 to send the item back. Would not be purchasing from this website again.
10. November 2023
Bewertung ohne vorherige Einladung
Antwort von Urban Revivo
Dear xiaoxu zou,
Thank you for letting us know, your feedback helps us make improvements as we expand our business.
We have an exchange service now, but we only can change the size and color of the same item. Sometimes there is a delay in the inventory update at the front desk, we will check the inventory, so please trust the Customer Service Team. Returns with non-quality problems will be returned by the buyer at their own expense, thank you for your understanding.
We have sent your information to the relevant department, and our colleagues will contact you via email if they require any further information.
If you have any other inquiries, please feel free to contact us via these options:
https://urbanrevivo.com/pages/contact-support
We will work on answering your questions as soon as possible and be happy to help you at any time.
Best regards,
URBAN REVIVO TEAM
Leather Boot and Cut Out Lapel Dress…
I have ordered twice from your company due to influencer Jeneenaylor and Boss Lady. They have both wore the Faux Leather Knee Boots and the Cut Out Lapel Dress. I am in love with both pieces and look forward to buying more.
10. November 2023
Bewertung ohne vorherige Einladung
Antwort von Urban Revivo
Dear Renita Jackson,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO TEAM
Pull vraiment épais !
Pull vraiment épais !! Agréablement surprise 👌🏼
8. November 2023
Bewertung ohne vorherige Einladung
Antwort von Urban Revivo
Dear Touria,
Thank you for your love and kind words.
We appreciate your positive feedback - it makes our day and keeps us going.
Have a nice day!
URBAN REVIVO
My Honest opinion
My Honest opinion? The Best Quality Clothing I Have Ever Bought! Absolutely Stunning material, beautifully made. Great price! I have already referred my sisters. I will definitely be buying again.. can’t wait! Thank you xx
8. November 2023
Bewertung ohne vorherige Einladung
I purchased a hat should have it in different sizes
I purchased a hat, and it was so tight. The problem is it’s one size fit all our daughters, a black beret tweed hat.
3. November 2023
Bewertung ohne vorherige Einladung
I purchased a skirt worth £80
I purchased a skirt worth £80, but I need to return it. They've provided me with the return address, but I have to pay an additional £29 for postage fees because they want a tracking number. This is quite expensive, so please reconsider your purchase, as the return postage cost is substantial
7. November 2023
Bewertung ohne vorherige Einladung
Antwort von Urban Revivo
Dear Gong Ashley,
Thank you for contacting us.
We truly know your feeling, you are our very important customer and we want to solve the problem for you as soon as possible, but the process should be within the scope of our policy. Returns with non-quality problems will be returned by the buyer at their own expense, thank you for your understanding.
If you have any other suggestions or comments, please do not hesitate to contact us via these links:
https://urbanrevivo.com/pages/contact-support
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
URBAN REVIVO
so beautiful
6. November 2023
Bewertung ohne vorherige Einladung
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