Updoc UK Bewertungen 

I applied for a medical certificate (proof of vaccination history) for a Visa on Saturday early afternoon and received a payment confirmation and an email entitled "🙌 Thank you! Get some rest while your Partner Practitioner reviews" fairly quickly afterwards. The latter email includes a confirmation to click on to check the status of consultation, but when I click into the link, it requires a Letter Reference ID, which I don't have (all I have is a payment reference).

I assume the approach is to provide the Letter ID once the consultant has issued the letter, but it would be helpful to know what the status is regardless (I.e. if the request has been allocated to a Doctor but not yet completed, it would be comforting to know this). If the email i received is trying to say that it's been allocated to a Doctor already or there is a known ETA, I think this could be made clearer in the email content.

I sent a follow up email at 1pm (Monday) and have not heard back yet as at COB Tuesday.

I will update this review as the situation progresses.

Urgent request still unresolved

I initially had a positive experience with Updoc, but unfortunately an urgent follow-up request has now been outstanding for several days.

I have contacted the support team multiple times and was subsequently informed through the status service that my request had been assigned to a Partner Practitioner and would be reviewed within the next few hours. Despite this, I am still waiting and have received no meaningful update.

The matter is extremely time-sensitive and I have made Updoc aware of the deadline.

I am simply asking for someone from the Updoc UK team to locate my case, escalate the outstanding request and provide me with an update as soon as possible.

Not yet received certificate but money payment gone from my account

UPDATED AFTER UPDOC FINALLY GOT IN TOUCH. I paid for a Health Certificate but at the current time 5 days after I applied it has not been posted according the Royal Mail Tracker. Apparently UPDOC say Royal Mail did not scan it due to Mail Office problems. I am delayed with visa application. I had problems getting in touch with Updoc. They should try to be more contactable. But the customer help number just gives recorded message of an email address. It took some time to get any reply to email and this is urgent. Finally got an apology but still late and stressed. Let's hope it turns up soon (even if it will be a week late). UpDoc have been helpful since and I appreciate the reply below

Convenience when I’m already feeling poorly goes a long way. Thank you!

Wet ink medical certificate has still not been posted, its already been 8 days despite advertising 2 day turn around. I sent an email checking where my documents are and there has been no response after 2 days. Very poor service, i will likely have to contact my bank to reverse the transaction...

14 days later still no documents in the post, the tracking link they sent is still not working. I didn't believe the bad reviews when i read them before placing an order...please do not make the same mistake. Medical certificates do not get delivered! Its a scam. £60 gone down the drain.

Awful company. It has been taking a subscription fee from me for months even though I never signed up for one

Great service

Comfort from home
The fact that I did not have to go out in the cold while having cold and flu symptoms to find a GP to get a medical certificate for work

Amazing service. Called on time and was quick and efficient without rushing

Great customer service all good and amazing service. Many thanks

Definitely worth the subscription, to have medical needs at your finger tips and great service. I loved not having to wait on hold to get into the regular dr clinic and appointments are always a long wait on top of that. I got a simple prescription within a couple hours instead of having to wait days for an in person appointment. I’ll also add the tracking in the app is great to keep an eye on when the dr is going to call you!

Shit I can’t cancel your app I hate it

Very fast consult. Great price. After regular clinic hours. Appointments readily available.

I am able to get quick, reliable and relevant care for my specific needs. A a carer of a husband who has stage 4 cancer, you respond to my requests for carers leave in a very sympathetic and timely manner, which takes the worry out of taking time off work when I need.

The service was fast and easy. Polite friendly and I didn't have to leave my home as I'm mot well. At any time you have someone giving you advice e it's amazing.

Good experience