Fit to fly certificate did not meet the airline requirements despite contacting them beforehand to confirm it would. Emailed several times with 0 response on their side. Had to arrange for another cer... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was sceptical at first, although was wrong to be! I needed a new prescription for an infected wisdom tooth, although I was struggling to find a dentist that would be able to see me the same day. I d... Mehr ansehen
I had a sinus infection which I’ve had before and knew I needed antibiotics. I filled out the online consultation which is then reviewed by a doctor. Within a couple of hours I had a prescription co... Mehr ansehen
Helpful and timely and prevented a hospital admission during a chest infection when there was quite a wait to get an NHS GP appointment. Cost effective as I didn't have to end up taking time from wor... Mehr ansehen
4.0
Gut
912 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
It was quick
It was quick, the Doctor provided clear communication and reassured me that I was doing all I could and how long I could expect before my virus turns around.
The completion of application was worse than the call, which was very smooth.
21. Juli 2026
Bewertung ohne vorherige Einladung
They signed me up for a subscription I…
They signed me up for a subscription I never knew about, six months later I realise it is on my credit card bill and now I have to do lots of crap filling in forms to try and get my money back, be careful
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Updoc UK
Hi Robin,
Thank you for your feedback and we're sorry to hear that you were disappointed with your experience.
We offer several pricing options, including both subscription and one-off consultation services, to suit different user needs. We aim to be transparent about all subscription costs and features throughout the signup process. To ensure clarity, detailed information is provided during product selection and payment, and subscriptions are activated only after explicit consent is given. The subscription terms, billing cycle, and recurring nature of the service are clearly outlined at signup and are also included in a confirmation email sent immediately after activation.
If there is anything else we can do for you, please contact us at contact@updoc.uk and we will be happy to help.
Kind regards,
Updoc Support
Scammers Don't Use Them
I strongly advise against using this company. While the initial service fee of £24.95 was acceptable, they subsequently debited my account continuously for five months and owe me a total of £74.85 which still has not been refunded. I consider them to be fraudulent and believe they retain card details for unauthorized transactions. Their business practices are deceptive; I recommend seeking services elsewhere. I have already reported their conduct to my bank. Dealing with this company has been an exceptionally negative experience. They are SCAMMERS!
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Updoc UK
Dear Muhammad,
We're sorry to hear that your experience did not meet your expectations.
We offer several pricing options, including both subscription and one-off consultation services, to suit different user needs. We aim to be transparent about all subscription costs and features throughout the signup process. To ensure clarity, detailed information is provided during product selection and payment, and subscriptions are activated only after explicit consent is given. The subscription terms, billing cycle, and recurring nature of the service are clearly outlined at signup and are also included in a confirmation email sent immediately after activation.
If you require any further assistance with your subscription, please contact us at contact@updoc.uk and we will be happy to help.
Kind regards,
Updoc Support
The response was quick professional…
The response was quick professional prior to previous slow process. Well done.
20. Juli 2026
Bewertung ohne vorherige Einladung
Amazing
Amazing, fast, exactly what I wanted. Thank you updoc.
18. Juli 2026
Bewertung ohne vorherige Einladung
Perfect consultation
The doctor was absolutely lovely and easy to work with. Perfect consultation.
16. Juli 2026
Bewertung ohne vorherige Einladung
Absolutely amazing service 👏 best for…
Absolutely amazing service 👏 best for independent advice and support letters.so you get clear picture of medical history .
15. Juli 2026
Bewertung ohne vorherige Einladung
Thank you so much for providing this…
Thank you so much for providing this platform. Being able to get a script when I couldn't see my own doctor was awesome and possibly life saving. We live remote and i am grateful for your service.
12. Juli 2026
Bewertung ohne vorherige Einladung
Fast service but because of this…
Fast service, and even when a mistake was made they corrected it and put it right and no extra charge , they could do with an automatic reply on the customer service email so you know you’re email has been recorded , but the service is good value for money and great if you don’t have time to visit the doctor in person due to work commitments
13. Juli 2026
Bewertung ohne vorherige Einladung
Very knowledgeable and experienced
Very knowledgeable and experienced
13. Juli 2026
Bewertung ohne vorherige Einladung
Not being forced into consultation over…
Not being forced into consultation over the phone q
13. Juli 2026
Bewertung ohne vorherige Einladung
I really like the updoc pharmacist it’s…
I really like the updoc pharmacist it’s easy and excellent
12. Juli 2026
Bewertung ohne vorherige Einladung
I was not satisfied with the service
I was not satisfied with the service, both in terms of response times (taking hours, despite having paid for the most expensive and fastest option) and the doctor's professionalism; the doctor wrote a certificate that was completely confused, mixing up a work-related sick note with a standard medical certificate of illness. The certificate was issued without the patient's date of birth or home address. It was rejected, and I had to consult another professional. I strongly advise against using this service. My reference id was 6595354567342849300.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Updoc UK
Dear MFonti,
Thank you for taking the time to share your feedback, and we're sorry to hear about your experience.
We understand how frustrating it must have been to receive a certificate that wasn't fit for purpose, particularly given the mixed sick note/certificate wording and the missing date of birth and home address, and then to have it rejected and need to seek a replacement elsewhere. This falls short of the standard we expect, and we're sorry for the delay in response times. We've assessed why your experience with the service was slower than normal to ensure that this doesn't happen again.
We've looked into your case using the reference ID provided, and this has been flagged for review with the issuing Partner Doctor. A member of our UK support team will be in touch directly to resolve this for you.
If you haven't heard from us shortly, please do contact us at contact@updoc.uk so we can put this right.
Kind regards,
Updoc Support
I paid for the subscription for £34 or…
I paid for the subscription for £34 or whatever for unlimited consultations because I have quite a few medical issues that need addressing. I got the email approval and shortly thereafter I got my prescription ID. That was great and very fast.
However, after I've logged into my account (yes it's the correct email) it's trying to get me to pay for an updoc Plus subscription. That is what I already paid for -- I have proof of charge, the email and everything.
I emailed and received a response that just implied I was using the wrong email-- which, again, I'm not -- and I replied with all the evidence. That was last week and I have been ignored since then.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Updoc UK
Dear Dakota,
Thank you for taking the time to leave your feedback. We're pleased to hear you were happy with the speed of your prescription service.
We're sorry for the frustration you experienced accessing your Updoc Plus subscription and for the delay in resolving your enquiry. After looking into your case, we found that your email was unfortunately routed to our Australian support team rather than our UK team, which delayed our response. We sincerely apologise for this.
Your enquiry has now been transferred to a UK-based support agent, who is assisting you directly. We've also provided guidance on accessing your prescription, and if you continue to experience any issues, please don't hesitate to contact us at contact@updoc.uk so we can ensure everything is resolved for you.
Kind regards,
Updoc Support
Very quick and easy to use
Very quick and easy to use, saved me the hassle of booking an appointment and sitting in the waiting room with other sick patients just to receive my medical certificate, so thank you.
8. Juli 2026
Bewertung ohne vorherige Einladung
Bloody useless.
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Updoc UK
Hi there,
Thank you for your feedback. We're sorry to hear you had a disappointing experience.
Unfortunately, we're unable to identify your case from your review alone. We'd really like the opportunity to look into what happened and see if we can put things right. Please email us at contact@updoc.uk, and our team will be happy to assist.
Kind regards,
Updoc Support
DO NOT USE THIS WEBSITE!!!
DO NOT USE THIS WEBSITE!!!! I’ve been wanted to cancel my subscription A MILLION TIMES BUT THEY WONT LET ME an error page would appear everytime I try to cancel on their website , USING THE CORRECT EMAIL LINKED TO MY SUBSCRIPTION. THEY DO NOT RESPOND TO EMAILS WHATSOEVER AND HAVE BEEN CHARGED 25 POUNDS FOR MONTHS!!!!!!! THEY ARE A SCAM. I will be suing for this I have the means to and I AM NOT AFRAID TO SHUT DOWN THIS BUSINESS.
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Updoc UK
Hi Maryam,
Thank you for your feedback. We're sorry to hear you experienced difficulties managing your subscription.
We've reviewed your concerns and can confirm that your subscription has now been successfully cancelled.
We also identified that your recent enquiry was sent to our Australian support team rather than our UK support team, which is why you didn't receive assistance for your UK subscription. Our UK support team can be reached at contact@updoc.uk and is always happy to help with UK enquiries.
If you believe there are any outstanding billing concerns, please get in touch and we'll be happy to review them with you.
Kind regards,
Updoc Support
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.