UnderPricer Bewertungen 379

Single worst 'travel agent' experience I've ever had. Will never use Underpricer again, under any circumstances, and will warn others as well - it's some kind of bad combination of amateur hour and a scam. It all started with my very first interaction - after I purchased plane tickets with seat assignments included, I called the airline (Aer Lingus) and they assigned me seats. A few days later I got a call from an Underpricer representative out of the blue, who wanted to charge me for assigning seats. When I told her my fare included seats she kept insisting she would charge me. I told her I already had seats from the airline and she kept insisting that wasn't the case and she would have to do it for me - and again, charge me. This back and forth went on for a while - much longer than it should have - and I was actually pretty confused about why she was calling me, as no one has ever called me in the past when I just bought a ticket online. After a while once I started becoming annoyed she finally gave up, checked something and verified that I did indeed already have assigned seats (four tickets.) And then it just got worse from there - Underpricer charges all kinds of fees on top of airline fees - high fees to make any changes at all, the customer service reps don't know what they're talking about and each one gives a different answer, most of the time incorrect, and then later correct themselves - like I said, it just all feels like a combination of amateur hour and a scam.

I booked flights for 6 people and got a great deal. The weather caused flights to be delayed and then cancelled. We started our journey and then got stuck in Boston. Underpricer worked very hard to get us on another flight, but so many flights were cancelled and so many people waitlisted, they could not get us rebooked. They finally recommended we go to the airport and that is what finally worked. Every time I called I was never on hold for long and the agents I talked to knew exactly what we were trying to do and were very friendly and diligent.

Booking and follow up has been very smooth and exceptional. Haven’t travelled yet and hoping all will go smoothly.

I called and emailed the website with concerns about securing my seats on a trip to Scotland. Richie was the agent who picked up my case, and he was so kind and patient with me - answering all of my questions and helping me navigate Aer Lingus' protocol for assigning seats. He called and emailed me several times, answering additional questions/concerns I had, with a quick turnaround, which was a pleasant surprise. He is truly an asset to the company!

They don't want to refund the money for a flight cancelled due to the carrier's fault

Though I haven't traveled yet, the pricing was good and their CS was very helpful in getting seats assigned.

Tour operator Emily, was exceptional, she made booking a very complicated trip easier and was patient and ansered all my questions. Could not believe how many options she worked on to give me the best possible price, easy itinerary and travel. Will deinitely use Underpricer for future trips.

I had questions and your employee Vesta was my helper, she answered every question I had she had wonderful patience with me. She fixed everything and was very helpful. I will recommend to everyone!

Betty was incredible to work with. She guided me through every step, offered smarter options than the ones I picked, and genuinely cared about getting my trip right. When Lufthansa suddenly changed one of my flights, she reached out immediately and helped fix everything before it became a problem. Her support turned a stressful situation into something easy and reassuring. I’m truly grateful for her help.

I was able to book my seats on the AA leg, but not on the JAL leg. Clive from UnderPricer called me and booked them for me while I was on the phone with him.

I recently booked flights to Europe through Kayak, which routed me to Underpricer. Less than two hours after completing the reservation, I received an email from Underpricer stating that the ticket price had increased by over $400.

When I called to resolve the issue, I was transferred between four different agents before anyone could even locate my reservation. After more than 30 minutes on the phone, I was told they could not honor the original price that I had already booked.

No reasonable explanation was provided, and no effort was made to remedy the situation. Fortunately, I was able to book the same flights through Travelocity for nearly the original price, which made this even more frustrating.

This experience felt like a classic bait-and-switch: a low price used to secure the booking, followed by a significant price increase with no accountability. I would strongly caution others against relying on Underpricer to honor the prices they advertise.

Prompt customer service and excellent fare received on a major airline for direct transatlantic flights. Received confirmation of ticketing within hours of providing purchase approval. It is important for any customer of this sort of online broker of discounted tickets to understand the many restrictions that accompany the attractive fare. I received a RT transatlantic business class ticket at an approx 40% discount to the normal fare. But for this price, one must agree to a non-refundable, non-changeable ticket that does not include advance seat assignment. I always insure I have travel insurance through my credit card to protect myself in case of emergency cancellation. Otherwise, understanding these restrictions, Underpricer.com gave me what I was looking for.

I had never heard of this service but decided to give them a go. The process of booking was smooth, but the really nice surprise is the after-purchase service with timely WhatsApp messages about check in, visa and other useful travel information.

Very surprised by actual human interest in solving my travel challenges. Friendly staff that reached out and asked if they could help.

We were very impressed with underpricer. Everyone involved showed great patience and knowledge and we couldn’t be happier!

Bought our Premium plus tickets for Vancouver to Hong Kong and couldn't find a window and aisle together. Rep called us and said he could get them for us for $60 ($30 each) and even sent us an email saying they were window and aisle...but the weren't, just next to each other in the middle. Have complained to their customer service website...no response. I'm disappointed that kayak would use this organization.

Customer support answered all the question that asked.

I booked an international trip for my family through Underpricer, and it turned into one of the most stressful travel experiences we’ve ever had. We paid $2,200 in advance for specific seats on four LOT Polish Airlines flights because one of our children has a disability and must sit next to a parent for safety and communication reasons. Underpricer processed the seat payments and confirmed everything as if it were guaranteed.

When we arrived at the airport, LOT had removed every single one of our paid seats. This happened on all four flights. Our disabled child was repeatedly seated away from both parents, sometimes between strangers, and we had to beg other passengers to switch seats just to keep him safe. It was exhausting and completely avoidable.

When we reached out to Underpricer for help, they offered no support at all. They did not advocate for us, did not contact the airline, and did not assist with the refund for the seats we paid for but never received. Their only response was to push everything back onto the airline, even though the booking and seat purchases were made through them.

A good travel agency should step in when something goes wrong — especially when a disability is involved. Underpricer did nothing. We were left to deal with the airline on our own, and we are still fighting to recover the $2,200 in seat fees.

If you’re considering booking through Underpricer, be aware that you are completely on your own if anything goes wrong. They take your money, but they do not stand behind the booking or provide any meaningful customer service. I would not use them again.