UnderPricer Bewertungen 379

They took care of my problem efficiently

The operator was amazing, outstanding service, knowledge of the system of the impeccable,i feel comfortable recommending he's service to anyone.and feel very welcome and satisfied at the end.

Buyer Beware – UnderPricer scammers are hiding via Kayak

What a nightmare. I booked flights through UnderPricer, should be called unders-cammer which was listed under Kayak, so I didn’t realize I was dealing with scam agency until after the booking. If I had known, I would have booked directly with the airline.

Due to the security situation in Turkey today and was u der attack and ny flight was to leave Friday, I tried to cancel my flight scheduled for Friday. I spent over 6 hours on the phone, waiting nearly 2 hours each time, only to be disconnected. When I finally reached someone, they said there was nothing they could do and that it was up to the airline.

At the same time, they pushed me to cancel with zero refund, while trying to keep the $4,500. This is scam beyond scam.

My advice: book directly with the airline. What looks cheaper through third-party sites can turn into a very expensive nightmare when something goes wrong. And their scam tactic are hard to detect

The only draw back i saw was connectivity with CC. it took me 35 mins to reach out to cc
The representative was very helpful and i really like conversation with him.

Highly professional and efficient services. I’m very satisfied thanks for your services and Shweta is the best.

Really good experience so far.
Thank you for an excellent customer service.

My experience was absolutely wonderful! Debra went above and beyond to make sure all my needs were taken care of. She answered every question I had and made the entire process smooth and stress-free. She’s professional, attentive, and genuinely cares. Highly recommend!

Your prompt response and dedicated support in resolving my issue have been invaluable. I am very satisfied with your assistance and will use your company's services again in the future.

Thank you.

Update as of 3/11/26: to their credit (?) they send an email every couple of days saying they are working with the airline only for the airline to email me to say the agency never cancelled the booking. So the flight is cancelled. The date of the flight was 3/5/26 and while the airspace was closed and despite my request to cancel due to the actual flights being cancelled and you know the “airspace being closed” they have not cancelled my booking. So at this point they are just lying and going to get away with keeping my money during a war? Wow! That is a business model to aspire to and trust
Update as of 3/4/26: don’t be fooled by their reply, I reached out with the requested information and NO ONE has bothered to respond.
More importantly, the airspace is closed and I genuinely need a refund at this time because no one knows when things will change, what are the chances they are just going to keep my money and I will not hear back? Based on my experience so far 1000%
They are utter scammers. If you bought a ticket and everything was fine then they are great I suppose. I booked two tickets for my parents and I made a mistake with my mother’s name. They said they have to contact emirates to correct. Sure. Then they say emirates declined. When we call emirates they say no record of agency calling and since bought through underpricer only they can assist. Ok fine. I accept, my bad. What are my options? I am told they can cancel and I will get $800 back which is about 50%. Which ok fine, I am not made of money and I also have to buy another ticket so I accept. Then they say it’s both tickets under one reservation and we need the airlines to split. Again come back and say they declined. Mind you airlines still says no record and I get a lot of fluff about different departments etc. then magically they say fine we can split but then it goes to airlines and we will close your case and only airline can cancel. Guess what? Now that can split but can’t cancel? I thought it was the other way around. They can’t even keep their own stories straight. I call the airline and of course they are utterly baffled why underpricer is giving us such a run around. All they have to to is call the NDC, remember the different department and cancel! How would airline cancel and refund me? I didn’t pay them? They don’t have my credit card details. Who are they refunding to? The ticket is bought through underpricer! This has been going on for two weeks almost. They are basically trying to run out the clock and go oops. Nothing we can do. Flight left. I bet this review will never appear on their site but this is how they treat their paying custome. Utterly shameful!!

Best price on net , very easy , very simple
To understand instructions.

I wasn't sure when I booked this trip - but I had some questions which they responded promptly and answered all my questions! The pricing was fantastic!!

They have a good voice answering service with 2 straightforward options. Then the rep answers quickly and rhey tale care of refunds no questions asked.

Excellent customers service

Underpricer is the way forward!

I Would say that the customer service rep. made me feel
comfortable about my reservation being valid and will
fit my needs.

This is the second time I have booked my flight through Kayak/Underpricer because my previous experience was absolutely great. The team Underpricer took care of all my needs last time and also this time I really appreciate it. I will use their services again and also recommend to people I know. Keep up the great work. Its the service you provide after sale to clients like me counts.Thank you.

Great platform. Easy to reach humans. I had to cancel my flight, so I called to get info to see if I could just change it. When the change I wanted wasn't possible just due to flight availability, I needed to end the call to sort my plans out. Later when I called back to cancel, they actually connected me with the same guy who helped me early and he stuck with me to be sure the refund process actually went through. (not the money posting to my account, just the transaction) I'd def use them again compared to the chaos of other companies.

This is an excellent company! Great care and consistent communication were taken beyond expectations:)

I had one of the worst customer service experiences of my life with this company — at a time when I was already dealing with the loss of my mother. I urgently needed to change my return ticket after my mom passed away. While the customer service agents were extremely polite on the phone, that’s unfortunately where the positives end. I was repeatedly assured that my case was being handled and that someone would follow up. No one ever did. I had to chase them multiple times. Each time, I was met with more apologies and more promises — none of which were actually fulfilled. Because of their delays and lack of action, the fare increased significantly, and I ultimately had to pay hundreds of dollars more than I would have if they had acted when they said they would. Politeness means nothing without accountability. In a moment of personal crisis, I needed efficiency and follow-through — not empty assurances. This experience added unnecessary stress and financial burden during an already painful time. I will never use this company again, and I strongly urge others to think twice before booking with them.
Buyer beware.

The representative was very knowledgeable, patient, and assisted me with my concerns.