Very simple to navigate the site. Quotes are easily generated and can be laid out for easy comparison. The selection of cars is pretty substantial too. Up-date information is quick and friendly. Got... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The order and delivery has needed constant chasing since I confirmed the order and the licence check was done. The pricing between retailer and Tusker is manually managed and a lot of paperwork is i... Mehr ansehen
The car selection process was very straightforward and easy to use. What really stood out, though, was the support I received from the Tusker team. I contacted them on two occasions with questions, an... Mehr ansehen
Yes, it has been a very quick service up to now. There wasn’t much waiting over the phone, the online booking was pretty simple and any additional problems were immediately dealt with over the p... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Hi, we’re Tusker, and we’re on a mission to help everyone drive a better car. Via our salary sacrifice green car scheme, we offer an innovative and affordable way for employees to easily get a new fully insured and maintained car where a monthly amount is taken from their gross salary. Since 2008, our services have made a difference to the 70,000+ drivers we’ve worked with, rising to tackle environmental challenges while helping people into new, affordable, and clean vehicles. We’re proud to have the largest salary sacrifice car benefit scheme in the UK, with the lowest average CO2 emissions of any FN50 car fleet. Tusker really are the Green Car Benefit Experts. With over 1,700 customers, we provide the safest pair of hands due to our extensive experience and focus on delivering successful compliant schemes.
Kontaktinformationen
Hatters Lane, WD18 8YF, Watford, Vereinigtes Königreich
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4.5
Hervorragend
10’811 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Tusker
Good morning,
Thank you for your feedback! We’re really pleased to hear you found our communication to be good. We always aim to keep our drivers informed and supported throughout their experience, so it’s great to know this made a positive impression.
Kind Regards,
The Driver Satisfaction Team
Ordered myself a car on salary…
Ordered myself a car on salary sacrifice back in September with delivery due end of January. Around the 23rd of January I received an email from the dealership to say that the car has not been built to the specification I had signed up to and the manufacturer is offering £1000 compensation.
I was rather disappointed but still asked how the £1000 compensation would work in practice to understand whether it was a benefit to me or just to the dealership and Tusker. Dealership said it was down to Tusker and Tusker said it was down to the dealership.
Not too long after I give Tusker a call to check on progress and I’m told they’ll requote with the missing optional extras removed by the end of the day. End of the day comes nothing.
Plenty more chasing but seems Tusker can only communicate less than once a week with a customer if that. I email to cancel due the poor coms and things not going anywhere. Surprise-i get a call the next day (now it matters). I finally decide to except the car as is with the competition (turned out part of the compensation was to cover the missing extras that I wood still have to pay for). A whole week later and guess what back to radio silence.
So as all confidence in Tusker has been lost I have cancelled the order.
Very poor customer service!
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Tusker
Good afternoon,
Thank you for taking the time to share your experience. We’re sorry to hear about the issues you encountered throughout your order, and we understand how frustrating this situation must have been.
We appreciate how disappointing it is to learn that your vehicle was not built to the agreed specification, particularly so close to the expected delivery date. We also recognise that the lack of clarity around the £1,000 compensation and being passed between the dealership and ourselves for answers, only added to that frustration.
Additionally, we sincerely apologise for the delays in communication and the need for repeated chasing on your part. That’s not the level of service we aim to provide, and we understand how the inconsistency, especially when responses only came after cancellation was mentioned, would lead to a loss of confidence.
We also regret that the re-quotation process was not handled in a timely or transparent way, and that this ultimately led to your decision to cancel your order.
Your feedback is incredibly important, and we will be using it to review both our communication processes and how we work with our dealership partners to ensure clearer, more consistent information is provided to drivers.
Kind Regards,
The Driver Satisfaction Team
Antwort von Tusker
Good morning,
We are happy to hear that you consistently receive excellent customer service. Thank you for your positive feedback; we appreciate it.
Kind Regards,
The Driver Satisfaction Team
Excellent communication so far
Excellent communication so far, really impressed! Can’t wait to receive my car.
2. April 2026
Antwort von Tusker
Good morning,
We're happy to hear that you're impressed with our communication! We appreciate your positive feedback and are excited for you to receive your car soon.
Kind Regards,
The Driver Satisfaction Team
Antwort von Tusker
Good morning,
We're glad the application process was simple to follow. Thank you for your feedback; we appreciate you taking the time to share.
Kind Regards,
The Driver Satisfaction Team
Antwort von Tusker
Good morning,
Thank you for your review! We’re glad to hear you found our service fast and efficient. Providing a quick and seamless experience is something we work hard to deliver, so it’s great to know we met your expectations.
Kind Regards,
The Driver Satisfaction Team
Good experience and easy site
Well informed about status of order and price however trying to view the order details again is hard
14. April 2026
Antwort von Tusker
Good morning,
We appreciate your feedback and are happy you were well-informed about your order. We apologise that viewing order details again is difficult and will look into this.
Kind Regards,
The Driver Satisfaction Team
Misleading
The website suggested that cars were available due to limited numbers leading me to believe they were in stock and quick delivery, however, delivery is advised as late July.
2. April 2026
Antwort von Tusker
Good afternoon,
We appreciate your feedback and are sorry to hear about the delivery timeframe. We'll review how availability is presented online to prevent confusion and improve your experience.
Kind Regards,
The Driver Satisfaction Team
Easy process with helpful staff and…
Easy process with helpful staff and good communication. Would recommend this service
11. April 2026
Antwort von Tusker
Good morning,
We're happy the process was easy, the staff helpful, and the communication good. We appreciate your recommendation and thank you for sharing your positive experience!
Kind Regards,
The Driver Satisfaction Team
the customer service was exceptional
the customer service was exceptional, I had to call the number on a couple of occasions to get clarity and the individuals who answered the phone were fantastic, really helpful and friendly. the best customer service I have experienced in decades. I even turned to my partner (who works in customer service) and told them you need to work there! they actually sound like they enjoy their job
20. März 2026
Antwort von Tusker
Good morning,
We're happy to hear that our team members were so helpful and friendly! It's wonderful knowing you had such a positive experience. We appreciate you sharing your feedback.
Kind Regards,
The Driver Satisfaction Team
Antwort von Tusker
Good morning,
Thank you for your review! We’re so pleased to hear that you found the process easy. Making things simple and hassle-free for our drivers is always a top priority, so your feedback means a lot. We appreciate you choosing us and hope to help you again soon!
Kind Regards,
The Driver Satisfaction Team
Being updated every step of the way
Being updated every step of the way, so you’re in the know of what is happening.
11. April 2026
Antwort von Tusker
Good morning,
We're happy to hear that you were informed during each step. It's great to know you felt aware of what was happening. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Antwort von Tusker
Good morning,
We're happy our service was quick and effective for you, and that you had no complaints. We appreciate you taking the time to leave feedback!
Kind Regards,
The Driver Satisfaction Team
Browsing for a new car to find out if…
Browsing for a new car to find out if it the benefits of taking a car through the scheme with Tusker. The website was easy to use and the information was clear and accurate. The ordering process was quick and straight including the signing of paperwork.
14. April 2026
Antwort von Tusker
Good morning,
We're happy to hear that you found our website easy to use and the information clear while browsing for a new car. We're also glad the ordering process, including paperwork, was quick and straightforward for you. Thanks for your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Not the experience I anticipated
Ordered a car through my company's salary sacrifice scheme.
Twelve days later received an e-mail stating that the cost had gone up because of an increase in the insurance group of the vehicle.
Ok, those things happen. Wasn't too concerned because the original quotation for the car stated that "We (Tuskerdirect Limited) reserve the right to re-quote any vehicle where the price changes outside of our control have come into effect. If these changes result in you no longer wishing to progress your order, you have the right to cancel with no cancellation fees."
That is a direct quote.
Unbelievably, I have now received an e-mail stating that if i wish to cancel there will be fees to pay the dealership.
The response to my e-mail questioning the increase took 10 days and I had to send a chase e-mail.
As a result, I absolutely cannot recommend Tusker.
If you do receive a quotation that you are happy with then just bear in mind that they can change the price and they will expect you to pay cancellation fees which to my mind is completely unjust especially when they state the complete opposite on the quotation.
EDIT: Typical AI response to this review. Nothing in my signed contract says that there are charges to pay if the cost increases. My contract is with Tusker and not the dealership. Any future users of Tusker Please be aware that they can try and change the costs at any time. Do not use.
26. März 2026
Antwort von Tusker
Good afternoon,
Thank you for taking the time to share your experience. We’re sorry to hear about the frustration caused during your order, particularly around the change in pricing, the communication delays, and the confusion regarding cancellation terms.
You’re absolutely right to expect clarity and consistency, especially when making a decision through a salary sacrifice scheme. While vehicle pricing and insurance group changes can occasionally occur outside of our control, we understand how concerning it is to then receive conflicting information about cancellation fees, particularly when this appears to contradict what was outlined in your original quotation.
To clarify, our intention is always to be transparent about any potential changes, and your rights should you choose not to proceed. However, in some cases, once an order has progressed to a certain stage with the dealership, costs may be incurred that are outside of our direct control. That said, we recognise that this was not communicated clearly or in a timely manner in your case, and we apologise for the confusion this has caused.
We’re also sorry about the delay in responding to your query and that you had to chase for an update, this is not the level of service we aim to provide. Please be assured that this has been passed back to the relevant team to use for continuous improvement.
Thank you again for your feedback, it’s invaluable in helping us improve both our communication and processes going forward.
Kind Regards,
The Driver Satisfaction Team
Easy to Navigate Website & Great Helpdesk
I found the Tusker Website is easy to navigate. Choosing a care was a simple process. When I had a question, the person on the help desk was extremely helpful. I had incorrectly inputted my pension amount, and whenever I requested a quote for a car, an error message kept appearing. It was resolved very quickly and easily with the help of the person on the call. They ran through all my information with me and made sure all items were correct. Having chosen a car, I am receiving regular updates, which is reassuring. I'm looking forward to receiving my car.
11. April 2026
Antwort von Tusker
Good morning,
We're happy to hear that our website was easy to navigate and that choosing a car was simple. We're glad our help desk was extremely helpful in resolving the error message you encountered with your pension amount. It's great to know you're receiving regular updates and are looking forward to receiving your car. Thanks for your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Still early days, not as personable as old lease company …
I have leased twice in the past with my employer from SG Fleet leasing.
I found them a lot more informative and spoke on phone so there was no confusion and had an individual dealing with my order all the way through. This meant I had a constant stream of emails and phone calls making life easier.
With tusker I found app was ok to use, documents easy to sign and download etc.
I think it would be nice to of had a more personal email at the start with a plan of attack rather than me not understanding the app wording and having to phone them.
Some work colleagues have found tusker hot and cold but im only a couple of weeks into ordering so can only comment the above.
13. April 2026
Antwort von Tusker
Good afternoon,
We appreciate your feedback and are glad the app was easy to use. We acknowledge your suggestion for a more personal initial email with a clearer plan. We'll consider this to improve clarity for new users. Thanks for sharing your experience.
Kind Regards,
The Driver Satisfaction Team
Very proactive
Very proactive, everything explained and every effort made to progress ahead of any external factors - brilliant!
8. April 2026
Antwort von Tusker
Good afternoon,
We're happy to hear that our proactive approach and clear explanations were helpful. Thank you for acknowledging our efforts to stay ahead of external factors and for your brilliant feedback!
Kind Regards,
The Driver Satisfaction Team
The support team have been fantastic…
The support team have been fantastic and always quick to respond. Kieran and Michael were especially helpful, took the time to understand my requirements, and provided great support on both occasions. Couldn’t fault the experience.
13. April 2026
Antwort von Tusker
Good afternoon,
We're happy to hear that our support team has been fantastic and quick to respond. It's great to know that they were helpful, took the time to understand your requirements, and provided great support. We appreciate your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Moving Forward
Yasmin was very helpfull and gave me all the information and more of what I needed to know moving forward.
13. April 2026
Antwort von Tusker
Good afternoon,
We're happy to hear that you found the provided information helpful and comprehensive for your needs. We appreciate you taking the time to share your positive experience!
Kind Regards,
The Driver Satisfaction Team
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