Very simple to navigate the site. Quotes are easily generated and can be laid out for easy comparison. The selection of cars is pretty substantial too. Up-date information is quick and friendly. Got... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The order and delivery has needed constant chasing since I confirmed the order and the licence check was done. The pricing between retailer and Tusker is manually managed and a lot of paperwork is i... Mehr ansehen
The car selection process was very straightforward and easy to use. What really stood out, though, was the support I received from the Tusker team. I contacted them on two occasions with questions, an... Mehr ansehen
Yes, it has been a very quick service up to now. There wasn’t much waiting over the phone, the online booking was pretty simple and any additional problems were immediately dealt with over the p... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Hi, we’re Tusker, and we’re on a mission to help everyone drive a better car. Via our salary sacrifice green car scheme, we offer an innovative and affordable way for employees to easily get a new fully insured and maintained car where a monthly amount is taken from their gross salary. Since 2008, our services have made a difference to the 70,000+ drivers we’ve worked with, rising to tackle environmental challenges while helping people into new, affordable, and clean vehicles. We’re proud to have the largest salary sacrifice car benefit scheme in the UK, with the lowest average CO2 emissions of any FN50 car fleet. Tusker really are the Green Car Benefit Experts. With over 1,700 customers, we provide the safest pair of hands due to our extensive experience and focus on delivering successful compliant schemes.
Kontaktinformationen
Hatters Lane, WD18 8YF, Watford, Vereinigtes Königreich
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4.5
Hervorragend
10’811 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Going for the 5th car with Tusker as…
Going for the 5th car with Tusker as they are great to deal with and are always helpful with any issues you have and provide a great set of vehicles to choose from, seamless and quick process. Highly recommended.
14. April 2026
Antwort von Tusker
Good morning,
We're delighted you find us great to deal with and helpful. It's wonderful to know you appreciate the vehicle selection and seamless process as you get your 5th car with us. We appreciate your recommendation.
Kind Regards,
The Driver Satisfaction Team
Order Status Inquiry
Enjoyed speaking with Stuart R today - very different to the usual call centre experience!
He was knowledgeable about my order status and the order process, provided extra information ("often customers have questions about...), and very quickly added an extra driver to the insurance.
17. April 2026
Antwort von Tusker
Good morning,
We're happy you found the interaction so positive. It's great to hear that the information about your order and adding a driver was helpful. Thank you for your feedback.
Kind Regards,
The Driver Satisfaction Team
Own the problem
IT issue has resulted in a nearly 3 week delay in ordering. Once IT issue was resolved and despite Liam asking for the contract to be created urgently this was ignored until I chased it 2 days later.
As an experienced customer service provider myself I would have expected someone to own the issue and see it through including the KAM who was also aware of the delays.
Customers do not judge businesses on when things go right, as that is expected. They judge them on how they deal with issues when they go wrong
17. April 2026
Antwort von Tusker
Good afternoon,
Thank you for taking the time to share your experience. We’re very sorry for the delay you encountered and the way this was handled.
A delay of nearly three weeks due to an IT issue is not the experience we want to provide, and we fully appreciate your frustration, particularly when the urgency of your request was clearly communicated but not acted upon. You’re right that when things go wrong, it’s how they’re managed that matters most, and in this case, we did not meet that expectation.
We also recognise your point around ownership. You should not have needed to chase for progress, and we’re sorry that this wasn’t proactively managed or seen through to resolution, despite multiple touchpoints being aware of the situation.
Your feedback is invaluable, and we will be using it to reinforce accountability and improve how issues are managed end-to-end, particularly when delays occur.
Thank you again for your feedback.
Kind Regards,
The Driver Satisfaction Team
Not happy about my first order
Not happy about my first order, order a skoda enyaq with initial delivery of mid june which was changed to september after a month. Had to cancel that order and look for a stock car. I wish there was a way not to waste that one month.
16. April 2026
Antwort von Tusker
Good afternoon,
We regret your order's delivery change and subsequent cancellation. We appreciate you bringing this to our attention. We'll review how we can avoid similar issues. Thanks for your feedback.
Kind Regards,
The Driver Satisfaction Team
Very easy and straight forward ordeing…
Very easy and straight forward ordeing process, kept well informed of order progress and delivery
13. April 2026
Antwort von Tusker
Good morning,
We're happy to hear that you found our ordering process easy and straightforward. We appreciate that you were well-informed of your order's progress and delivery.
Kind Regards,
The Driver Satisfaction Team
Friendly service
Friendly service, very helpful in answering any questions i had, always easy to get hold off on the phone.
13. April 2026
Antwort von Tusker
Good morning,
We're happy to hear that our service was friendly and helpful! We appreciate you mentioning how easy it is to reach us. Thank you for your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Customer service is great very helpful…
Customer service is great very helpful and polite people
16. April 2026
Antwort von Tusker
Good morning,
We appreciate you sharing your positive experience! We are happy to hear that our customer service team was helpful and polite for you. Thank you!
Kind Regards,
The Driver Satisfaction Team
For the most part very good but…
For the most part very good but received some mixed and repeat emails…
13. April 2026
Antwort von Tusker
Good morning,
We appreciate your feedback and are glad you had a good experience overall. We'll look into the mixed and repeat emails you received.
Kind Regards,
The Driver Satisfaction Team
The customer service isn’t to standard
The customer service isn’t to standard. This mornings call person I dealt with had poor customer skills as did a previous one.
13. April 2026
Antwort von Tusker
Good afternoon,
We regret to hear that the customer service you received did not meet expectations. We'll address this to improve our standards. Thank you for your feedback.
Kind Regards,
The Driver Satisfaction Team
Ordering is too slow
It's been a week since I ordered my car, and I just got an email saying you still haven't ordered the car with the manufacturer - this is way too slow, so not a great start
16. April 2026
Antwort von Tusker
Good afternoon,
Thank you for your feedback. We’re sorry to hear that your experience hasn’t got off to the start you expected.
We understand how concerning it can be to hear that your vehicle has not yet been placed with the manufacturer a week after ordering. While there are sometimes administrative steps and checks that need to be completed before an order is submitted, we appreciate that this should be communicated clearly so you know exactly what to expect.
We’re also sorry that this hasn’t been explained to you, as we recognise how important timely updates are at this stage of the process. Please be assured that this has been passed to the relevant team to use for continuous improvement.
Thank you again for your feedback.
Kind Regards,
The Driver Satisfaction Team
Antwort von Tusker
Good morning,
Thank you for your review! We’re pleased to hear you found our service quick and helpful. That’s exactly the experience we aim to provide, so it’s great to know we delivered. We appreciate your feedback and hope to assist you again soon.
Kind Regards,
The Driver Satisfaction Team
Leased a car through salary sacrifice…
Leased a car through salary sacrifice scheme, the car came with a do not drive order recall which tusker failed to inform me about!! When all was said and done i asked to walk away from the car as i no longer had trust in them or the car Manufacture to keep me safe, demanded almost £2000 in fees! Many of my co workers have also had poor customer sevice from tusker, avoid!!
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Tusker
Good afternoon,
Thank you for taking the time to share your experience. We’re very sorry to hear about the situation you’ve described, and we completely understand how concerning it must have been to discover a “do not drive” recall on your vehicle without prior awareness.
Safety is taken extremely seriously, and we recognise how this situation has impacted your trust in both the vehicle and the service you received. While vehicle recalls are issued and managed by manufacturers, we appreciate that clearer communication and support from us would have made a significant difference in your experience.
We’re also sorry to hear about your dissatisfaction with the fees quoted when you requested to exit the agreement. We understand how this would feel particularly frustrating given the circumstances.
As this review has been left organically, we are unable to assist further on this platform. If you are happy for us to look into this further, please contact our Resolutions Team at resolutions@tuskerdirect.com
Thank you again for your feedback.
Kind Regards,
The Driver Satisfaction Team
Called for Car insurance / Policy…
Called for Car insurance / Policy details: The lady I spoke was called Bushra. She was genuinely personable and super efficient / ahead of the game. She should be recognised for this - Very refreshing. Thank you
16. April 2026
Antwort von Tusker
Good morning,
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our service personable and efficient. We value your feedback and are glad it was a refreshing experience.
Kind Regards,
The Driver Satisfaction Team
Great customer service team
Being assisted in selecting the car that will be in use for the next 3 years. Friendly Customer Care Support team. Thank you x
16. April 2026
Antwort von Tusker
Good morning,
We're happy to hear that our team provided friendly and helpful support as you selected your car. Thank you for sharing your positive experience; we appreciate it!
Kind Regards,
The Driver Satisfaction Team
Straightforward but room for improvement
A little confusing but straightforward enough otherwise. Would be great if there was a roadmap showing the process and stage along it. Staff have been helpful though.
11. April 2026
Antwort von Tusker
Good morning,
We appreciate your feedback. We're glad our staff have been helpful. We'll consider adding a roadmap to clarify the process and improve the experience. Thank you for your time.
Kind Regards,
The Driver Satisfaction Team
Very courteous and helpful would…
Very courteous and helpful would definitely recommend Tusker
9. März 2026
Antwort von Tusker
Good morning,
We're happy to hear that you found our team courteous and helpful! We appreciate your recommendation and value your positive feedback.
Kind Regards,
The Driver Satisfaction Team
Terminating car agreement early
Terminating car agreement early
Ellie D handled my call, quick, efficient, and was friendly as well
16. April 2026
Antwort von Tusker
Good morning,
We appreciate you taking the time to share your feedback. We're happy to hear that your call was handled quickly and efficiently, and that you found the experience friendly.
Kind Regards,
The Driver Satisfaction Team
Good Service would recommend
15. April 2026
Antwort von Tusker
Good morning,
We appreciate your recommendation and are happy you found our service to be good. Thank you for your feedback!
Kind Regards,
The Driver Satisfaction Team
The girl Ellie was so helpful and very…
The girl Ellie was so helpful and very efficient.
16. April 2026
Antwort von Tusker
Good morning,
We appreciate you taking the time to share your positive experience! We're happy to hear that you found our service very helpful and efficient. Thank you!
Kind Regards,
The Driver Satisfaction Team
So far
So far, Tusker have been very helpful and it has been a very easy process. Awaiting my car now.
15. April 2026
Antwort von Tusker
Good morning,
We're happy to hear that the process has been easy and helpful for you so far. Thank you for your positive feedback, and we hope you enjoy your car!
Kind Regards,
The Driver Satisfaction Team
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