Very simple to navigate the site. Quotes are easily generated and can be laid out for easy comparison. The selection of cars is pretty substantial too. Up-date information is quick and friendly. Got... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The order and delivery has needed constant chasing since I confirmed the order and the licence check was done. The pricing between retailer and Tusker is manually managed and a lot of paperwork is i... Mehr ansehen
The car selection process was very straightforward and easy to use. What really stood out, though, was the support I received from the Tusker team. I contacted them on two occasions with questions, an... Mehr ansehen
Yes, it has been a very quick service up to now. There wasn’t much waiting over the phone, the online booking was pretty simple and any additional problems were immediately dealt with over the p... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Hi, we’re Tusker, and we’re on a mission to help everyone drive a better car. Via our salary sacrifice green car scheme, we offer an innovative and affordable way for employees to easily get a new fully insured and maintained car where a monthly amount is taken from their gross salary. Since 2008, our services have made a difference to the 70,000+ drivers we’ve worked with, rising to tackle environmental challenges while helping people into new, affordable, and clean vehicles. We’re proud to have the largest salary sacrifice car benefit scheme in the UK, with the lowest average CO2 emissions of any FN50 car fleet. Tusker really are the Green Car Benefit Experts. With over 1,700 customers, we provide the safest pair of hands due to our extensive experience and focus on delivering successful compliant schemes.
Kontaktinformationen
Hatters Lane, WD18 8YF, Watford, Vereinigtes Königreich
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4.5
Hervorragend
10’811 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I have only submitted my order = I have…
I have only submitted my order = I have received no service from Tusker and yet I have been emailed twice wanting a customer review!!
16. April 2026
Antwort von Tusker
Good morning,
We’re sorry to hear this has caused frustration.
Our review requests are automatically triggered at certain points in the driver journey, including after an order is placed. They’re intended to give drivers the opportunity to share their experience at each stage, but we appreciate that receiving these so early, before you’ve had meaningful interaction or taken delivery of your vehicle, can feel premature and unnecessary.
Your feedback is helpful, and we’ll take this on board as we continue to review how and when we invite drivers to leave reviews.
Kind Regards,
The Driver Satisfaction Team
Antwort von Tusker
Good morning,
Thank you for your kind feedback! We’re delighted to hear you were pleased with our driver-focused service. Ensuring our drivers feel supported and well looked after is very important to us, so your comments are greatly appreciated. We look forward to helping you again in the future.
Kind Regards,
The Driver Satisfaction Team
Great service all round
16. April 2026
Antwort von Tusker
Good morning,
We're glad you enjoyed your experience with us. Thank you for sharing your positive feedback; it means a lot to us.
Kind Regards,
The Driver Satisfaction Team
Antwort von Tusker
Good morning,
We appreciate your feedback and are so glad to hear that you are having a good experience thus far!
Kind Regards,
The Driver Satisfaction Team
Very good service keeps you updated…
Very good service keeps you updated every step of the process. I will be on my 3rd car with them. Exceptional
7. April 2026
Antwort von Tusker
Good morning,
We're happy to hear that our service met your expectations by keeping you informed. Thank you for your continued trust; we appreciate you choosing us for your car needs!
Kind Regards,
The Driver Satisfaction Team
Antwort von Tusker
Good morning,
Thank you for your review! We’re pleased to hear that everything went smoothly. It’s great to know the process was straightforward and met your expectations. We really appreciate your feedback and look forward to assisting you again in the future.
Kind Regards,
The Driver Satisfaction Team
Antwort von Tusker
Good morning,
Thank you for your review! We’re really glad to hear you had a great experience with our service. Providing a positive and reliable experience is always our goal, so we appreciate you taking the time to share your feedback. We look forward to assisting you again in the future.
Kind Regards,
The Driver Satisfaction Team
Positive EV ordering experience
Good selection of EVs at competitive rates
Easy to navigate web-based car browsing, selection and order process.
Responsive, friendly and knowledgeable staff on the telephone
18. April 2026
Antwort von Tusker
Good morning,
We're happy to hear that you found a great selection of EVs at competitive rates and that our website was easy to use. We appreciate your kind words about our responsive and knowledgeable staff. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
So far so good
So far so good , not got the car yet but first experience has been great
15. April 2026
Antwort von Tusker
Good morning,
We're happy to hear that your initial experience has been great! We appreciate your feedback and look forward to providing excellent service when you get your car.
Kind Regards,
The Driver Satisfaction Team
I am getting a used car and would just…
I am getting a used car and would just like the process to be a little quicker but understand this may not all be down to you
15. April 2026
Antwort von Tusker
Good morning,
We appreciate your feedback and are happy to hear you're getting a used car. We recognize that a quicker process is desirable and will explore opportunities to improve efficiency.
Kind Regards,
The Driver Satisfaction Team
Antwort von Tusker
Good morning,
Thank you for your kind words! We’re delighted to hear you had a wonderful experience with our service. It’s always our goal to provide the best possible support, so your feedback is truly appreciated. We look forward to helping you again in the future.
Kind Regards,
The Driver Satisfaction Team
Antwort von Tusker
Good morning,
We appreciate you taking the time to leave us feedback. We're so glad you found our service fast, efficient and great!
Kind Regards,
The Driver Satisfaction Team
Antwort von Tusker
Good morning,
We appreciate you taking the time to leave us a review. We're happy to hear that we are easy to deal with and resolve any problems.
Kind Regards,
The Driver Satisfaction Team
Tusker has proven to be an invaluable…
Tusker has proven to be an invaluable partner in supporting NHS staff through the salary sacrifice car scheme. Their attention to detail, clear guidance, and efficient handling of applications make what could be a complex process feel straightforward and accessible. By carefully reviewing each application and offering tailored support, they help ensure staff can confidently make decisions that suit their needs. Their professionalism and commitment truly enhance the overall experience for NHS employees.
Once again I am very thankful to them.
14. April 2026
Antwort von Tusker
Good morning,
We appreciate your positive feedback regarding our support for NHS staff through the salary sacrifice car scheme. We're happy to hear that our detailed attention and clear guidance made the process straightforward for you. It's great to know our commitment enhanced the experience for NHS employees, and we thank you for your kind words.
Kind Regards,
The Driver Satisfaction Team
Seems fairly straightforward so far
Seems fairly straightforward so far. When the car arrives will be proof of the pudding
14. April 2026
Antwort von Tusker
Good morning,
We appreciate your feedback and are glad to hear the process has been straightforward thus far. We look forward to demonstrating our commitment to quality service upon your car's arrival.
Kind Regards,
The Driver Satisfaction Team
Excellent customer service
Excellent customer service, Advisors very knowledgeable and helpful
14. April 2026
Antwort von Tusker
Good morning,
We appreciate you sharing your positive experience! We are so happy to hear our advisors were knowledgeable and helpful in providing excellent support.
Kind Regards,
The Driver Satisfaction Team
Second time round. Class!
For the second time i have found my dealings with Tusker as exceptional. The customer support and general helpfulness from their staff is just class!
14. April 2026
Antwort von Tusker
Good morning,
We're happy to hear that you've had exceptional experiences with us for the second time. It's great to know our customer support and helpfulness stood out to you. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Antwort von Tusker
Good morning,
We appreciate your positive feedback! We're happy the portal is easy to use and responsive for you. Your comments help us improve.
Kind Regards,
The Driver Satisfaction Team
The process so far has been smooth with…
The process so far has been smooth with constant updates as to where we are at in ordering.
14. April 2026
Antwort von Tusker
Good morning,
We're happy the ordering process has been smooth and our updates have kept you informed. Thank you for letting us know about your experience!
Kind Regards,
The Driver Satisfaction Team
Awful customer service when you have issues with your car!
Absolutely shocking experience with Tusker. My Audi Q6 has had ongoing charging faults and was sat with Audi for over a month, yet Tusker were still more than happy to take full lease payments while I was without the car I’m paying a premium for. Had the car back, the same charging issues are there, the car is completely unpredictable as to whether it will charge or not. Tusker refuse to take the car back without penalty costs and everyday is a battle of phone calls and emails between tusker and Audi! If you lease through tusker be prepared to spend a stupid amount of time trying to resolve issues whilst getting absolutely no-where!!!
Communication is appalling – they don’t call when you ask to discuss issues, instead just point to terms and conditions when you raise how unfair the situation is. Every time you reply to an email, you’re pushed to the back of a 5-day SLA queue, so nothing ever progresses. It feels deliberately obstructive.
Overall, zero ownership, poor customer service and no empathy for the customer experience. I will never lease a car through Tusker again.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Tusker
Good morning,
We’re sorry to read about your experience and appreciate you taking the time to share such detailed feedback.
We understand how frustrating it must be to experience ongoing issues with your vehicle, particularly when this impacts something as fundamental as charging reliability. Being without your car for an extended period, and then having concerns continue after its return, is understandably upsetting, especially when you rely on it day to day.
While decisions around repairs and technical outcomes are ultimately governed by the manufacturer’s warranty process, we do work closely with both the supplying dealer and manufacturer to ensure cases are actively monitored and progressed. Where issues are ongoing, dedicated maintenance support is put in place to liaise directly with all parties and keep things moving as efficiently as possible.
We also recognise your concerns around communication and response times. This is not the experience we want drivers to have, and it’s important that you feel supported, informed and able to have meaningful conversations when issues arise, not that you’re facing barriers or delays.
In relation to costs and lease payments, these are governed by the terms of the scheme agreement, which set out how situations such as off-road time are handled. However, we fully appreciate that this can still feel unfair when you’re dealing with repeated issues, and we do understand the sentiment behind your comments.
As we’re unable to identify your account from this review, we are unable to assist further on this platform. Please do feel free to contact our Resolutions Team at resolutions@tuskerdirect.com and they can assist further
Thank you again for your feedback, it highlights where we need to do better.
Kind Regards,
The Driver Satisfaction Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.