Very simple to navigate the site. Quotes are easily generated and can be laid out for easy comparison. The selection of cars is pretty substantial too. Up-date information is quick and friendly. Got... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The order and delivery has needed constant chasing since I confirmed the order and the licence check was done. The pricing between retailer and Tusker is manually managed and a lot of paperwork is i... Mehr ansehen
The car selection process was very straightforward and easy to use. What really stood out, though, was the support I received from the Tusker team. I contacted them on two occasions with questions, an... Mehr ansehen
Yes, it has been a very quick service up to now. There wasn’t much waiting over the phone, the online booking was pretty simple and any additional problems were immediately dealt with over the p... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Hi, we’re Tusker, and we’re on a mission to help everyone drive a better car. Via our salary sacrifice green car scheme, we offer an innovative and affordable way for employees to easily get a new fully insured and maintained car where a monthly amount is taken from their gross salary. Since 2008, our services have made a difference to the 70,000+ drivers we’ve worked with, rising to tackle environmental challenges while helping people into new, affordable, and clean vehicles. We’re proud to have the largest salary sacrifice car benefit scheme in the UK, with the lowest average CO2 emissions of any FN50 car fleet. Tusker really are the Green Car Benefit Experts. With over 1,700 customers, we provide the safest pair of hands due to our extensive experience and focus on delivering successful compliant schemes.
Kontaktinformationen
Hatters Lane, WD18 8YF, Watford, Vereinigtes Königreich
- 0333 400 1010
- hello@tuskerdirect.com
- tuskercars.com
4.5
Hervorragend
10’811 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great service after car breakdown
After my car broke down Chloe D from the maintenance team was absolutely brilliant. She kept me informed every step of the way, communicated clearly, and genuinely helped make the whole situation far less stressful. Her professionalism and reassurance made a big difference during a difficult time. Excellent service – thank you, Chloe!
10. April 2026
Antwort von Tusker
Good morning,
We appreciate you taking the time to share your experience. We are so glad to hear that a member of our maintenance team provided clear communication and reassurance during a stressful time with your car. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Spoke to a lovely and friendly guy…
Spoke to a lovely and friendly guy called Stuart. Very polite and clear communicator. He was able to talk me through the whole process of my order ie. What will happen next and when my order will likely be in the hands of the dealership, so they can make arrangements to deliver. I also had an opportunity to make a last minute change to the colour of my car too and this was noted to my account. An effortless journey and great customer service/care from Stuart. Thanks👍
10. April 2026
Antwort von Tusker
Good morning,
We're happy to hear that you had such a positive experience. It's great to know that the information about your order and the opportunity to make a change was helpful. We appreciate you taking the time to share your feedback.
Kind Regards,
The Driver Satisfaction Team
The process after the crash I had was…
The process after the crash I had was very straightforward
9. April 2026
Antwort von Tusker
Good morning,
We're happy to hear that the process was straightforward for you following your crash. Thank you for your feedback and for sharing your experience.
Kind Regards,
The Driver Satisfaction Team
I got the information I needed
6. April 2026
Antwort von Tusker
Good morning,
We're happy to hear that you got the information you needed. Thank you for letting us know about your experience.
Kind Regards,
The Driver Satisfaction Team
Antwort von Tusker
Good afternoon,
Thank you for your feedback! We're glad you appreciated our great communication. We appreciate your support!
Kind Regards,
The Driver Satisfaction Team
At the moment im feeling frustrated
At the moment im feeling frustrated. Admittedly I made a mistake when placing my order and I called straight away, said I would understand if it couldn't be changed (it was a colour issue) and I wouldn't change anything if ir would cause delays.
The lady assured me it had been sorted and changed, great!
Next thing i get is an order with the interior in the original colour, so I questioned it and apparently they had no record of anything changing? I would have preferred to have just been told no if that was the case. Annoying but not a biggie, they still managed to change it, but the communication has been poor.
Originally the date to dealer was late march, then early april and its just changed to late april. When you ring tusker they cant give you any context, its been "awaiting final delivery checks" since the 21st march and according to the website this should take a week. Im confused about the date to the dealer being extended today as the dealer has already confirmed the car is ready to go...awaiting a "drivers pack", surely that shouldn't take weeks?
The communication could be much better, ive been so excited to get my car, very frustrating to keep having it pushed back with no information. Its a shame as I recommended to another colleague who purchased after me and has already had their car for over 2 weeks. Maybe someone forgot about me....
17. März 2026
Antwort von Tusker
Good afternoon,
We appreciate you sharing your experience. We're sorry to hear about the color issue and the frustration caused by the delayed delivery and lack of communication. We'll investigate what happened with your order and address the communication issues to prevent similar situations. Thank you for your feedback.
Kind Regards,
The Driver Satisfaction Team
My car delivery date has been changed 7…
My car delivery date has been changed 7 times. At first, I was told the car would be delivered in mid-February, so I arranged to sell my current car from the last week of March based on that information.
Now I am left without a car.
I understand delays can happen, but repeatedly changing the delivery date is not acceptable. Each time I contacted them, I was told it is “not in their hands.” However, managing the dealer and delivery process is part of their responsibility.
Based on my experience, I would not recommend their service to others.
Reply - Hi, my order number is 501985. Hope this helps.
Thanks
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Tusker
Good morning,
We’re sorry to read about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must be to have your delivery date changed multiple times, particularly where this has impacted your plans around your current vehicle. Clear and consistent communication around timelines is very important, and we’re sorry to hear this has not been your experience.
While delivery schedules can be subject to change due to updates from manufacturers and logistics partners, we recognise the importance of keeping drivers informed as early and accurately as possible when changes occur.
We appreciate your comments regarding communication and will ensure this is fed back to tour teams
As we’re unable to identify your account from this review, we are unable to assist further on this platform. If you have any questions, please feel free to reach out,
Thank you for your feedback.
Kind Regards,
The driver Satisfaction Team
The person who was dealing with my car
The person who was dealing with my car, he was absolutely amazing, what ever I said it wasn’t a big deal.
He explained me well about the problems I had.
Absolutely superb service 🙋♀️🙏
9. April 2026
Antwort von Tusker
Good morning,
We're happy to hear that the person assisting you was amazing and addressed your concerns effectively. We appreciate your superb feedback and are glad you received excellent service.
Kind Regards,
The Driver Satisfaction Team
Antwort von Tusker
Good morning,
We're happy to hear that you found our platform easy to navigate and had a good experience. Thank you for your positive feedback!
Kind Regards,
The Driver Satisfaction Team
Great customer service was an insurance…
Great customer service was an insurance query they sorted it in 5 mins !!!
9. April 2026
Antwort von Tusker
Good morning,
We're happy to hear that we resolved your insurance query so quickly! Our team appreciates your positive feedback and is always ready to help. Thanks!
Kind Regards,
The Driver Satisfaction Team
Tasker, great work so fart
so far so good , great communication and answered all questions ask when I called them. All information I asked for given
6. April 2026
Antwort von Tusker
Good morning,
We're happy to hear that you had a positive experience! We appreciate you taking the time to share your feedback and are glad our communication met your needs.
Kind Regards,
The Driver Satisfaction Team
Very good customer service
Very good customer service. Quick response and very supportive.
6. April 2026
Antwort von Tusker
Good morning,
We appreciate you sharing your positive experience! We're happy to hear that our customer service was quick, responsive, and supportive for you. Thank you!
Kind Regards,
The Driver Satisfaction Team
Quick and easy system to use
Quick and easy system to use with good amount of verification steps to ensure nothing was missed or mistakenly done
6. April 2026
Antwort von Tusker
Good morning,
We appreciate your feedback! We're happy to hear that you found our system quick and easy to use, and that the verification steps helped ensure accuracy.
Kind Regards,
The Driver Satisfaction Team
Antwort von Tusker
Good morning,
We appreciate you taking the time to share your positive experience with our team; we are so glad to hear they were helpful and polite!
Kind Regards,
The Driver Satisfaction Team
Antwort von Tusker
Good afternoon,
Thank you for your feedback! We're glad you found our service fast and easy. We appreciate your support!
Kind Regards,
The Driver Satisfaction Team
Antwort von Tusker
Good morning,
We’re sorry to read about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must have been to feel that your order was not progressing and to then need to chase for updates. Clear communication and timely updates are an important part of the service we aim to provide, and we’re sorry to hear this has not been your experience.
In some cases, different elements of the ordering process (such as charger installation and employer approval) can be triggered at different stages and may not always appear aligned from a driver perspective. However, we recognise that this should not result in uncertainty about the overall status of an order, and we are sorry for any confusion caused.
please rest assured that your feedback will be passed to the relevant team for them to use in ongoing continuous improvement.
Thank you again for taking the time to share your experience with us.
Kind Regards,
The Driver Satisfaction Team
Extremely easy and hassle free
Extremely easy and hassle free. Spoke to order team to confirm lead times of my Porsche GTS and Katie from the order team was fantastic with the setting of agreed delivery dates. Tusker provides great value for salary sacrifice cars, if that is what you want, or you can keep your current car, however salary sacrifice includes insurance maintenance and taxes so it’s very good value indeed.
8. April 2026
Antwort von Tusker
Good morning,
We're happy to hear that your experience was extremely easy and hassle-free. It's great to know that the order team provided fantastic support in confirming lead times and setting agreed delivery dates. We appreciate your feedback on the value of salary sacrifice and the inclusion of insurance, maintenance, and taxes.
Kind Regards,
The Driver Satisfaction Team
Really good service and professional…
Really good service and professional staff. Knowledgable and responsive, too.
8. April 2026
Antwort von Tusker
Good morning,
We appreciate your positive feedback! We are happy to hear you received good service from our knowledgeable and responsive staff. Thank you for your time!
Kind Regards,
The Driver Satisfaction Team
Painless experience
8. April 2026
Antwort von Tusker
Good afternoon,
Thank you for your feedback! We're glad you found the experience painless. We appreciate your support!
Kind Regards,
The Driver Satisfaction Team
Polestar 4 - Repeated Failures.
My vehicle is approaching 1 year old and I have had it for less than half of that period. It has been off the road for over 5 months this time with Tusker continuing to take full payment.
My case continues with Tusker this week with a new ‘case manager’…
I was advised on the 1st April that I would receive a ‘full and final response’ from Tusker today, 8th April. What I actually received was a further holding response.
Tusker have the ability to terminate the contract without penalty, but continue to refuse to do so. The vehicle has had repetitive failures of the 12v system. It is not fit for purpose.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Tusker
Good morning,
We’re sorry to read your review and appreciate you taking the time to share your feedback.
We’re sorry to hear about the ongoing issues you’ve experienced and the length of time your vehicle has been off the road. We understand how frustrating this situation must be, particularly when you are awaiting resolution and further updates.
Your case being reviewed by a dedicated case handler reflects our escalation process for complex issues, and we appreciate that receiving further holding updates rather than a final outcome can be frustrating. In some instances, additional time is required to fully investigate all aspects of a case prior to a final response being issued.
As we’re unable to identify your account from this review, we are unable to assist further through this platform. If you have any questions, please feel free to reach out.
Kind Regards,
The Driver Satisfaction Team
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