Dollee is A FANTASTIC Renewa Rep!! There was a problem w/my order that had several parts to it - she fixed everything!! She was so helpful, explained what my options were & then got me oriented towar... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was unable to remove the aluminum seal on the ampule. Michelle was very helpful in sending me detailed instructions which were very helpful. I do not know how the product works yet but the customer... Mehr ansehen
Unternehmen hat geantwortet
I ordered the Renewa Eyelift Device and was pleasantly surprised when it arrived in Australia within 10 days of ordering it with all the extras included i.e. eye masks, serum and ebook. I had an... Mehr ansehen
Unfortunately my order ehich was placed end of Nov 2025 , was not delivered .Carrier didnt pick up the package. Waited long time but finally it was clear that it will not be shipped and I had to can... Mehr ansehen
Unternehmen hat geantwortet
4.1
Gut
437 Bewertungen
Hat 65 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Speedy resolution!
EJ’s response to my email about the problem with my device was speedy and greatly appreciated since I love the results i experienced with the Renewalift.
24. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind feedback! We’re so glad EJ was able to respond quickly and assist you, especially since you’ve been enjoying the results from your RenewaLift. We truly appreciate your trust and are happy to support you every step of the way.
Matthew was amazing.
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind words, Claudia! We’re so glad Matthew made such a positive impression. We truly appreciate you taking the time to share your experience. 😊
I received excellent service from EJ
I received excellent service from EJ. She was prompt and exceptionally helpful in addressing my concerns. She appeared very knowledgeable and was able to resolve my issues on the spot.
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind words! We’re so glad EJ was able to assist you promptly and resolve your concerns right away. His knowledge and dedication truly make a difference, and we appreciate you taking the time to share your experience.
The customer service by EJ was…
The customer service by EJ was wonderful although the product did not work for me , he was very prompt and polite at responding and resolving my issues. Thank you so much EJ and keeps on your good customer service work !
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind feedback! We’re sorry the product didn’t work for you, but we’re glad EJ was able to support you with prompt, polite, and caring service. We truly appreciate your recognition of his efforts and will be sure to share your encouragement with him.
EJ was very professional and very…
EJ was very professional and very responsive to my question, about the order I had just placed with your
company. The order had been duplicated, by mistake,
and I needed to have one of the items removed from
my Visa account. To my relief, he was able to remove
the charge immediately!!!
I was very positively impressed with his help and
support!!!!
Thank you, EJ!!!!!
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for sharing your experience! We’re glad EJ was able to respond quickly, identify the duplicate charge, and resolve it right away, that peace of mind matters. Your kind words about his professionalism and support mean a lot, and we’ll be sure to pass them along to him. Thank you for choosing Renewa Skin!
Excellent customer service from Matthew at Renewa
I purchased the renewa device and serums. I saw results, and was in a routine, using the device both morning and night. Then the device malfunctioned, so I contacted renewa and told their representative, Matthew, about my experience. Matthew asked that I provide a short video demonstrating the problem with device. I did so, and Matthew was so helpful and efficient. He immediately took care of me, offering me a replacement device. I hope it gets here soon! Thanks to Matthew, I have confidence in both their product and their customer service, and I am a satisfied customer- thank you, Matthew!
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for sharing your experience! We’re glad to hear you were seeing results and had established a great routine, and we’re sorry for the inconvenience caused by the device malfunction. It’s wonderful to know Matthew was able to assist you quickly and efficiently and arrange a replacement right away. Your confidence in both our products and customer service means a lot to us—thank you for your trust and kind words!
Doesnt work for under eye bags
The eyelift tool and recommended serum does not work for me. I purchased the product for under eye bags. Weeks and no change. Going to see my dermo instead. I will say the customer service department is great. After a slow start, I have received calls asking if I want a refund and offers of free products to try. I appreciate the follow-ups.
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for sharing your honest experience. We’re truly sorry to hear that the Eyelift and serum didn’t deliver the results you were hoping for. Skincare results can vary greatly depending on individual skin type and concerns, and we completely understand your decision to consult your dermatologist for personalized care.
We also appreciate your candid feedback about your experience and the time you took to try the product. If you’d like, we’re happy to review your order details and discuss any available options or next steps with you. Your perspective is important to us, and we value the opportunity to listen and improve.
Warranty replacement
SJ was prompt, professional and responsive working with me on a warranty replacement.
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your feedback! We’re glad EJ was prompt, professional, and responsive while assisting you with your warranty replacement. We truly appreciate your trust and are happy we could support you through the process.
Great customer service
Great customer service. Matthew was very responsive with questions I had using the product.
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind words! We’re so glad Matthew was able to respond quickly and help answer your questions about using the product. We truly appreciate your feedback and trust in our team.
EJ was terrific!
EJ was prompt, professional and responsive. I am completely satisfied with my experience.
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind feedback! We’re so glad EJ was prompt, professional, and responsive, and that you’re completely satisfied with your experience. We truly appreciate you taking the time to share this with us.
Fraud and lies, they charged my bank account 3 additional fraudulent orders and the product is junk
Lies, and more lies, I wish I would have read Trustpilot reviews before falling into their fraudulent trap. This is a scam operation and they are crooks! Don't be trusting like i was! Read all the reviews! They charged my bank account for this order, sent me the order, charged to my bank account and then charged my bank account for 3 additional fraudulent orders totaling over $300! (I am presently going thru the "Dispute"filing with my bank). BEWARE, DO NOT ENGAGE WITH THEM! DiSHONEST AND THIEFS
9. Januar 2026
Bewertung ohne vorherige Einladung
Excellent customer service representative.
I had some minor issues with 2 purchases with this company over the last few months. Both times, a representative named, EJ, was able to help me out to resolve the problems. He was very knowledgeable, helpful and polite! The company's sales will go up more if all their representatives were trained like him. EJ, keep up the good work! Byron
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind words, Byron! We’re glad EJ was able to assist you both times and resolve the issues with such professionalism and care. Your feedback about his knowledge and helpfulness truly means a lot, we’ll be sure to share your appreciation with him. Thanks again for your support and encouragement!
Excellent and fast Customer Service
I've been corresponding with Matthew regarding a device that needed replacing. He responded quickly each time, was very explicit in what I needed to do, and got the replacement sent within hours of my submission of what he asked for. He was very polite and responsive.
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for sharing your experience! We’re so glad Matthew was able to respond quickly, clearly guide you through the steps, and arrange your replacement so efficiently. His politeness and responsiveness truly reflect the level of care we aim to provide. We appreciate your kind words and trust!
I had barely received my product and…
I had barely received my product and one of the items wasn't working properly. I contacted the company by phone and Mathew with Customer Service was prompt and resolved the matter within a day. He was professional and kept in contact with me to make sure the problem was corrected.
Sari B
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for sharing your experience, Sari! We’re sorry one of the items wasn’t working properly, but we’re glad Matthew was able to step in quickly, stay in touch, and resolve everything within a day. Your kind words about his professionalism mean a lot, and we truly appreciate your trust in us.
Satisfactory experience with EJ
EJ with the Customer Experience Team has been very prompt, responsive to my needs, and provided superb assistance from the beginning till resolution. I am pleased to write this review as my token of appreciation for the assistance I received.
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for your kind words! We’re delighted to hear EJ provided prompt, responsive, and thorough support from start to finish. Your appreciation truly means a lot to us, and we’ll be sure to share your feedback with him, it will surely make his day.
I am very very impressed with Matthew…
I am very very impressed with Matthew from RenewaSkin. I had problems with my order and he responded immediately to my email. One does not always get such good customer service. Also, ordering anything online is always risky of non-legit companies and scammers.
I was very happy to immediately get a response from Matthew with a very nice, considerate and helpful email.
He very quickly and professionally solved my issue!!
Companies need more people like Matthew!!!
Thank you again to Matthew from RenewaSkin who was wonderful!!!
Happy Customer thanks to Matthew
Nanette
17. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for your wonderful feedback, Nanette! We’re truly glad Matthew was able to respond immediately and resolve your issue with such care and professionalism. It means a lot to know his kindness and efficiency helped build your trust and turned your experience into a positive one. We’ll be sure to share your appreciation with him, he’ll be delighted to hear it!
EJ was very helpful to me
EJ was very helpful to me. V ery pleasant to work with
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for your feedback, Janet! We appreciate it.
DO NOT BUY IT
DO NOT BUY IT, they don1t send you anything! If you complain, the lady seems helpful and first want you to rate her kindness on trustpilot (unfortunatelly I fell for it, and did it), however, after 8 weeks I didn't got anything, and now she doesn't even answer! Shame on them!!!
17. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
We’re very sorry to hear about your experience and understand how frustrating this must be. Not receiving your order and then not getting follow-up support is not the experience we aim to provide.
We also want to clarify that reviews are never required in exchange for support or resolution. We take this kind of feedback seriously and would like to investigate your case.
Please reach out to us directly with your order details so we can review the situation and work toward a resolution as quickly as possible.
Very responsive staff, machine is excellent,serum jar too small.
I ordered the RenewaLift machine and was extremely pleased with the almost immediate improvement. I am in my 80s, and my skin (partly because of serums and moisturizers I have settled on) is smooth and glowing.
However, I responded to the ad to "buy one and get five" jars of serum, but received only one thimbleful of serum for my $98.
I wrote Renewa complaining and received a quick, very responsive answer from agent EJ, apologizing and saying he would send the other 5 jars right away, also offering a discount on future purchases. EJ was also very personable and obviously committed to his career.
11. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for sharing your experience! We’re delighted to hear you’re seeing such positive results with RenewaLift and that your skin feels smooth and glowing. We’re also glad EJ was able to respond quickly, apologize for the mix-up, and arrange for the remaining serum jars to be sent out right away. Your kind words about his professionalism and care truly mean a lot—we’ll be sure to share them with him.
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