Dollee is A FANTASTIC Renewa Rep!! There was a problem w/my order that had several parts to it - she fixed everything!! She was so helpful, explained what my options were & then got me oriented towar... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was unable to remove the aluminum seal on the ampule. Michelle was very helpful in sending me detailed instructions which were very helpful. I do not know how the product works yet but the customer... Mehr ansehen
Unternehmen hat geantwortet
I ordered the Renewa Eyelift Device and was pleasantly surprised when it arrived in Australia within 10 days of ordering it with all the extras included i.e. eye masks, serum and ebook. I had an... Mehr ansehen
Unfortunately my order ehich was placed end of Nov 2025 , was not delivered .Carrier didnt pick up the package. Waited long time but finally it was clear that it will not be shipped and I had to can... Mehr ansehen
Unternehmen hat geantwortet
4.1
Gut
437 Bewertungen
Hat 65 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
returns are complicated
After sevral messages back and forth the company agreed to give me a partial refund and I did not have to return the unwanted products. Therefore I cannot comment on the product as I have not tried it. I gave a 3 star as I feel they should be more clear about their refund and rerturn policy.
16. Februar 2026
Bewertung ohne vorherige Einladung
I sent email to customer service re my device not working properly
I sent email to customer service because my device is not working properly. Kei was in the rescue. He asked me to send a video for documentation purposes. The following day he asked me to confirm if I need a replacement. Of course I did. After a couple of emails back and forth he sent me the replacement . Kei showed patience and professionalism re my issue. Thanks so much KEI. I really appreciate everything.
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for sharing your experience! We’re sorry your device wasn’t working properly, but we’re glad Kei was able to step in, guide you through the process, and arrange a replacement quickly. Her patience and professionalism truly reflect the care we strive to provide. We’ll be sure to share your kind words with him, thank you for your appreciation!
My items ordered must have been lost as…
My items ordered must have been lost as I never received it. I contacted EJ and they said they would send a replacement in a couple of days so I should be set. Nice to know that there is trust in customers and the company........., Bill Starke
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for sharing your experience, Bill. We’re sorry your original order didn’t arrive, but we’re glad EJ was able to step in quickly and arrange a replacement for you. Trust and reliability matter to us, and we truly appreciate your confidence in our team.
I've only been using my renewalift for…4 days
I've only been using my renewalift for 4 days and I have noticed some difference in my skin's appearance. It does look brighter and some deep lines in my forehead are less noticeable. Also, some lines around my mouth have softened.
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for sharing your early results! We’re delighted to hear you’re already noticing brighter skin and softer lines after just a few days of using RenewaLift. That’s wonderful progress! With continued, consistent use, we hope you’ll see even more improvements. We truly appreciate you taking the time to share your experience.
Thanks EJ for understanding why I can't use this product. Great customer service.
EJ was very helpful with the reasons I cannot use this product which is due to a health issue. He was very understanding and offered me a decent refund along with keeping the product. Great customer service. Thank you
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for sharing your experience. We’re sorry to hear the product wasn’t suitable due to your health concerns, but we’re glad EJ was able to support you with understanding and offer a fair resolution. Your well-being is important to us, and we truly appreciate your kind words about our customer service.
Excellent prompt cusomer service
I reached out to customer service shortly after receiving my product, and EJ was exceptionally helpful throughout the process. Resolving the issue required several email exchanges, and at every step he demonstrated professionalism, patience, and genuine care. EJ took the time to understand the concern and remained attentive and responsive until it was fully resolved. His dedication and thoughtful approach made the entire experience reassuring and positive. Thank you EJ, I appreciate it.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for your detailed and kind feedback! We’re truly glad EJ was able to support you with professionalism, patience, and genuine care throughout the entire process. It means a lot to hear that his dedication made your experience reassuring and positive. We’ll be sure to share your appreciation with him, he’ll be grateful for your kind words.
RENEWASKIN
RENEWASKIN
I appreciated EJ, their customer service person. He was very helpful and consistent in answering my emails regarding their products. I would do business with them because of EJ's prompt and reliable assistance.
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind feedback! We’re so glad EJ was able to support you with prompt, reliable, and helpful assistance. It means a lot to hear his service made you feel confident doing business with us. We truly appreciate your trust and support.
I wish more companies understood the…
I wish more companies understood the value of stellar customer service that EJ provided for my issues. It establishes customer trust and peace of mind when a company stands behind its products.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for your kind words! We’re truly glad EJ was able to provide the level of care and support that builds trust and peace of mind. Standing behind our products and our customers is something we deeply value, and your feedback means a great deal to us.
Prompt and efficient customer service
Prompt and efficient customer service. EJ did a great job searching my query and getting back to me right away with an answer.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your feedback! We’re glad EJ was able to assist you promptly and provide a clear answer to your query. We truly appreciate you taking the time to share your positive experience with our customer service team.
Great customer service
Great company! But most of all great customer service. Matthew was so great resolving my problem, he was very courteous and fast. Thank-you Matthew for being so efficient.
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your wonderful feedback! We’re so glad Matthew was able to resolve your issue quickly and courteously. Your kind words truly mean a lot to us, and we’ll be sure to share your appreciation with him.
EJ was so courteous and respectful
EJ was so courteous and respectful. He is great example of what customer service should be. Gracious and polite. Have a pleasant day!! 😉😊
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for your kind words! We’re delighted to hear EJ made such a positive impression with his courtesy and professionalism. He truly embodies the level of service we strive for. Wishing you a pleasant day as well! 😉😊
I had an issue with delivery and EJ…
I had an issue with delivery and EJ responded very quickly. Received my order and looking forward to using. Thank you.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your feedback! We’re glad EJ was able to respond quickly and help resolve the delivery issue. We hope you enjoy using your order and truly appreciate your patience and trust.
I do not know when I have had an online…
I do not know when I have had an online company that gave me better. Customer service. My experience was wonderful. Stephen was great to help me with my needs and I have nothing but praise for this company. It would be nice if other companies modeled by this one it would be better doing business on the Internet all the time. Thanks again.
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you so much for your wonderful feedback! We’re truly honored by your kind words and thrilled to hear Stephen was able to support you so well. Providing exceptional customer service is something we deeply value, and it means a lot to know your experience stood out. We sincerely appreciate your trust—thank you again!
Excellent customer service
I purchased both RenewalLift Skin Tightening Device & EyeLift from the company 4 months ago. The Skin Tightening Device stopped charging and the EyeLift barely worked even after fully charged. I sent a video to Matthew from Customer Experience Team of Renewa Skin. The team reviewed the problems and got back to me the very next day and indicated that the replacements are on the way to me. What an excellent customer service! Matthew is an asset of Renewa Skin.
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your wonderful feedback, Reiko. We’re so glad Matthew was able to respond quickly and assist you. We truly appreciate your trust and are happy to support you every step of the way.
Great customer service
Irene was fantastic I had an issue with my order and she was on it with emails daily. Got everything squared away and taken care of efficiently and professionally. Can't recommend it enough
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your wonderful feedback, Donald.
My question was answered thoroughly and…
My question was answered thoroughly and in a friendly manner. Even more guidance was offered if needed. I’m enjoying using the device, and the cheerful customer support makes it even more pleasant.
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind words, Mimi! We’re so glad we made such a positive impression. We truly appreciate you taking the time to share your experience. 😊
EXCELLENT CUSTOMER SERVICE
I have to commend you on the excellent customer service as represented by EJ of your organization. I had a problem with my eye massager, and he was so helpful in resolving the issue. He went through multiple steps in investigating the situation. He was invariably patient and caring. EJ is a great asset to your organization.
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Renewa Skin
Thank you for your kind words! We’re so glad EJ was able to assist you promptly and resolve your concerns right away. His knowledge and dedication truly make a difference, and we appreciate you taking the time to share your experience.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.