TripADeal Bewertungen 

Very happy with our 10 day South African trip. Our flights from Perth were with Singapore Airlines (my favourite!), with only a 3 hour layover in Singapore which was perfect. Coming back was just as easy - although the flight from Cape Town stops at Jo’burg for an hour
Our 3 days at Kruger (1 full day tour and 2 x 1/2 day tours) were amazing, we saw a lot more animals than we expected to - and the lodge we stayed at was very comfortable.
Then the 4 nights in Cape Town were fantastic too. The hotel was excellent and the two tours we went on were very interesting and enjoyable.
Definitely recommend this for the price - 2 people for AUD7,000 including all flights really can’t be beaten.
This was a taster of Africa for us and we definitely want to go back for more.

10 out of 10. Just booked 3rd tripadeal tour love them

We took an advertised 17 days "ultimate Japan tour starting 31/10/25.
*Change of flight was not communicated until we questioned it. Maybe this was more of Qantas fault.
*The local guide was evasive about questions sometimes and also tended not to wait for everyone come off the coach before heading off or started talking. As a consequence, two couple got lost at different time and had to find their own way back to the hotel paying own taxi fare.
*When contacted to question the supply of the 16th meal as per itinerary (the local guide refuse to sort this out for us and asked us to contact TripaDeal direct which was a bit difficult when we did not have voice call for our overseas SIMS), we were told that it would be the inflight breakfast. We always thought that meals provided by airline is separate from meals claimed to be provided by touring company.
*On a positive note, we did appreciate the guide's help in taking my husband to the hospital for medical attention at Hiroshima.
*On return, TripaDeal sent an email asking for feedback. When going through the survey, I found that the wording and questions do not make allowance for negative comment.

Major breach of Australian Consumer Law – avoid. Use a chargeback to recover your money.

March 2026 Update – SUCCESS:
A chargeback through our credit card company returned the FULL amount. If you have had a similar experience where TripADeal has not delivered the service you purchased, Australian Consumer Law protects you.

TripADeal repeatedly disputed our request, our Letter of Demand, and even the chargeback itself, writing to our credit card provider and relying on their own terms and conditions. Fortunately, our bank was far more reliable than TripADeal in applying the law and charged back the full amount.

Do not assume TripADeal is giving you accurate legal information.
Do your own research. You can even ask ChatGPT to help guide you through the process. Paste this prompt into ChatGPT:

“I paid for a travel service in Australia that was significantly changed or not delivered as contracted and the company is refusing a full refund — please explain my rights under Australian Consumer Law (major failure), how to pursue a credit-card chargeback, how to file in NCAT/VCAT/QCAT, and show examples of successful tribunal cases where consumers won refunds in similar situations.”

Chargebacks can often be initiated up to 150 days after you became aware of the problem, which provides a significant window to act. Start the process immediately. If TripADeal eventually refunds you properly, the chargeback simply cancels — so there is no downside to starting it early.

Original Review

OMG, never again.

We paid $4,598 for a China tour followed by a cruise to Japan. After taking our money, TripADeal later advised the cruise destination had been changed to South Korea instead of Japan, including two days docked at the same Korean port. This is not a minor itinerary tweak — it is a fundamental change of destination.

To be fair, the change was made by the cruise line. However, TripADeal’s handling of the situation was a legal and financial disaster.

We cancelled solely because of this change. Despite this, TripADeal attempted to keep the majority of our money and advised that only $770 would be refunded, citing “unrecoverable costs”. (They later increased this amount to around $2900).

This position is contrary to Australian Consumer Law. Substituting one country for another constitutes a major failure. When a major failure occurs, the consumer is entitled to cancel and receive a full refund. A company’s internal terms, supplier arrangements, or “unrecoverable costs” do not override statutory consumer rights.

TripADeal’s own correspondence acknowledges the itinerary was changed by the cruise line. Qantas Customer Care (TripADeal’s parent company) confirmed that where a service cannot be delivered as described, a full refund may apply under Australian Consumer Law — yet TripADeal still refused to comply.

As a result, we pursued a chargeback and tribunal action.

Bottom line: If you book a destination-specific holiday, be aware that TripADeal may change the destination and then attempt to keep most of your money. Our experience suggests a serious disregard for Australian Consumer Law. Proceed with caution.

Kerrie Ann Barnett (Team Leader Sales & Service ) and Sarah MS (likely Sarah Mathieson-Smith) were the two Trip a Deal representatives putting their names to emails or letters that placed Trip a Deal's terms and conditions above Australian Consumer Law.

WE embarked on the India Heritage tour on Oct 28 to Nov 13 2025. Below is my review sent to Tripadeal regarding the trip. It is now Jan 9 2026 and still have not had a reply. The highlights were true highlights. The Sihk temple and kitchen - not on the itinerary- was outstanding. The Forts, Temples at Khajuraho, Taj Mahal, The Chand Baori Step well, Tiger reserve and houseboat experiences were fantastic. Cochin was underwhelming. All accomodation was Good to OK given that we were on the Premium package - level of service in hotels was just OK. On arrival we were issued with an alternative itinerary which unfortunately was not followed and we missed quite a few activities. Time in Delhi was very good. We covered everything plus more listed on alternative program. Guide was informative but was extremely difficult to understand, especially when on the microphone on the bus. Day 2 trip to Jaipur - arrived late so no chance for the short orientation tour. Late because we spent nearly 2 hours in a rug/craft centre where 3 of the 19 in the group bought something!!! Total waste of time. Optional cooking demonstration put off until the following evening. Day 4 trip to Agra. Again late arrival due to the obligatory jewel/craft shop stopover. Again one or two travellers purchased something whilst a number of frustrated people waited and waited. We were supposed to visit the optional activity of the Baby Taj and Mehtab Bagh that afternoon - did not happen. Next day 5am departure to Taj Mahal which was great. Baby Taj and Mehtab occured in the afternoon which was a total waste of time after viewing the Taj Mahal in the morning. Mehtab Bagh was a view of the Taj Mahal across a dirty river - waste of time and money. Guide was losing enthusiasm. Optional Food trail tour that evening was great even if brief. Day 5 trip to Khajuraho was advertised a 6.5 hour train journey. What a disaster - over 9 hours on a second class sleeper train. Happy to have a one hour experience on an Indian train, but 9 hours, sharing a compartment with an elderly Indian gentleman whose bodily hygiene wasn't great and he snored, farted and grunted his way for the entire journey. Itinerary said on arrival we would visit the temples. Not possible in the dark!!! Day 6. Only one of the two listed optional activities took place - the Tiger reserve. Did the temples that afternoon. Day 7 we did the missed optional activity to the Raney falls. Back for lunch then on a later train for the supposed 6.5 hours trip. Again it was 9 hours!!! Arrived at hotel in Delhi around midnight. Had to be up for 7am bus to airport. Day 8 we were dropped of at the airport, no guide to assist us with where to go in the airport. We then discover it is not a direct flight to Cochin. Our guide was a very pleasant chap, but again he was extremely difficult to understand - we missed so much of the information he was attempting to deliver. On arrival at Cochin we were then on a bus for 4 hours to arrive at out hotel in the dark. Optional activity at Bird Sanctuary did not take place at all!! Day 9 on houseboat was great. Day 10 - another unscheduled stop at a massage facility in Periyar. Again we waited nearly 2 hours while 5 of the 19 had a massage. One street full of tacky tourist stores for 2 hours. Again arrived at isolated hotel, nearly an hour away from Periyar in the dark. Day 11 - supposed to see spice gardens and tea and coffee plantations. Could only see this if you chose to do the Wildlife Sanctuary option. Even they did not get to do this. 14 travellers remained at the isolated hotel for the entire day. Day 12 - trip to Cochin. Very underwhelming city - just a big bustling city. Day 13 our paid optional activity 'Heritage Walk' was not happening because our extremely difficult to understand guide said he could not be in two places at once so we had to do the other activity. Day 14 Hotel check out was 12 noon. Bus was picking us up at 6pm. Told hotel was full and we could not stay in rooms longer. This was false information. We all booked rooms for an additional 6 hours at our own cost. Trip home thankfully uneventful. This was our 6th Tripadeal tour. The previous 5 were fantastic and we encouraged friends to join us on the Indian tour. I would have to rate it 5/10 . Very disappointing! Itinerary’s not followed, time wasted in 'designated' shops, guides with very poor english, optional paid activities not delivered or not delivered in the order listed. Late arrivals to hotels. Train travel times not listed accurately. I think Tripadeal is doing itself a disservice by using ' specialholidays.com' as their agent - it is ruining your brand in India. There is no way we would recommend this particular trip to anyone. We apologise for the negative review, but you need to know what was happening on the ground. We look forward to your response in the near future.

Excellent organisation great guides and fantastic value for money, the flights were excellent timings hotels could not ask for better,

Tripadeal charged us over $8000 initial fee for their swiss train experience. Then they booked our flights without any input from us and it turned out we had been given 3 out of 5 night flights with one 15 hour flight from singapore departing to zurich at 1.30 AM. When we asked if we could change to an earlier flight or to go via frankfurt which has morning departures they refused to help us and muttered something about their business model being built on cheap flights. We cancelled the whole thing but are yet to see any refund. We are resigned to having lost all our money. Be warned.

One star is too many, I would gladly zero it.
Paid what was indicated as the full amount on points and then find out that I still had 2.5 k AUD to pay.
Tried to get my points back or even tried to downgrade the room of the booking.
Totally inflexible and said the only way to downgrade was cancel and book again and still lose 237,000 points.
I had to cancel as it was out of my reach, I would never use or recommend them again.

Recent trip to New York for 2 people. Accommodation was well situated and comfortable.
On our flights we were seated 2 rows from each other. Tripadeal not interested in resolving this.
My advice, at time of booking stipulate that you require to be seated together on all flights.

Hotel in Hanoi was too far from the city centre.The guides were all welcoming and we had a great group of people to travel with, Ha Long bay was pretty, but TiTi island was a nightmare, way too many boats and way too many people on the same day. I could go on about what I didn’t like about the Tripper deal Vietnam holiday but I’ll just say again the people I travelled with were amazing and the guides were very accomodating .

It it were possible I would Trip a deal 0. High charges for for ay changes. Inflexible conditions. Make sure you read the fine print and check hotel ratings as these are self rated. The staff at the coal face are good, however not empowered have to deal with with rigid conditions and have to refer to another area for modifying anything. Safe the angst, book the holiday yourself. Minimum time to make a discoing and pay the extra or lose the money already paid.

Booking was relatively easy and got a phone call within 24 hours asking a couple of questions to complete booking. Had to call them back as I missed a call. This was a little painful as the wait was long but eventually got to speak to consultant who was very helpful.

Deposit was made by my Financial firm Frontier Invest Corp as they are the one sponsoring my tour and confirmation along with itinerary was emailed within the next 24 hours.
Hope our trip goes just as smoothly.

We travelled with TripaDeal to Japan. The tour was well organised and our guide Dragon, was very helpful and attentive. Hotels were conveniently located close to shops and restaraunts and there was plenty of free time built in to the tour.

I booked a Philippines holiday through TripADeal thinking I was paying for a professionally organised trip. What I actually paid for was a company that disappears the second anything goes wrong.
Yes a typhoon hit — no one can control weather. But TripADeal’s complete lack of support was the real disaster.
We lost major, paid-for activities:
• Underground River Tour
• El Nido Island Hopping Tour
• Bohol River Cruise
• Balicasag Tour
• Final Island Hopping Tour
All these were cancelled on us & had already been paid for.
Not a single dollar refunded. Not even a partial refund. Their answer? “Claim it on insurance.”

TripADeal tried to push everything onto insurance, but even the insurer pointed back at TripADeal, since they pocketed the payment for tours we never received. Insurance requested the activity pricing to process the claim — TripADeal wouldn’t provide it, making the claim impossible.
It didn’t end there. Because flights were grounded, we had to pay out of pocket for extra nights in both El Nido and Cebu. These weren’t small costs, and TripADeal’s contribution was — surprise — absolutely nothing. Once again, the same robotic response: “Claim it on insurance.”

At that point it became obvious: TripADeal takes your money when things go right, and washes their hands of you when things don’t. They sell “deals” but take zero responsibility for what they actually promise.

A company that refuses to refund experiences that never happened and won’t assist when customers are stranded is a company that doesn’t deserve repeat business. I’ll never book with TripADeal again, and I’d strongly warn others to think twice before trusting them with your holiday.

I will be submitting a formal complaint addressed to Matt Wolfenden, CEO of TripADeal, and I will be escalating this matter to the ACCC (Australian Competition & Consumer Commission), as well as notifying the CEO of Qantas, given their full ownership of the company.

I booked a Philippines holiday through TripADeal and it turned into an absolute disaster. Yes, a typhoon hit — but the way TripADeal handled (or didn’t handle) the situation was the real problem.

We lost multiple major activities: the Underground River Tour, the El Nido Island Hopping Tour, the Bohol River Cruise, the Balicasag Tour, and the final Island Hopping Tour. Not one cent was refunded. Instead, TripADeal shrugged and told us to “just claim it on insurance.”

So they keep the money for all the experiences we didn’t get, and we’re left doing the admin and hoping an insurer covers it. Convenient for them, not for the people who actually paid for the holiday.

On top of that, we had to pay out of pocket for extra nights of accommodation when flights were grounded — including additional nights in El Nido and Cebu. Those costs were significant, and TripADeal didn’t reimburse a single dollar. Again, the same line: “Claim it on insurance.”

By the end of the trip, it was painfully clear: when things go wrong, TripADeal takes zero responsibility and leaves customers footing the bill.

I won’t be travelling with them again — once was more than enough to see how little they actually stand behind their packages

We recently completed a 7 days 2 for 1 Japan tour. Whilst it was only 5 full days (given 1st and last day were travelling time) the package covered major tourist attractions. It was a great way to experience Japan at an affordable price. Flying Qantas was a bonus. I would recommend this tour for those short of time and just want a taste of Japan.

Our tour guide Dragon-san was excellent. He was very polite, humorous and helpful. His English was very good. He explained the background of the attractions before arrival and allowed us time to explore. My highlight was the majestic view of Mt Fuji which we were lucky enough to see. The colours of autumn leaves were magnificent.

The optional tour of Kyoto was excellent which I would strongly recommend as you can't do it yourself within half a day. You get to see the Golden Pavillion, 1000 Tori Gates, bamboo forest, old Geisha town and Kyomizu temple which has a beautiful view of the valley.

On the last day Dragon-san even added a stop (not in the itinerary) at the green tea form where we could taste and buy tea.

The accommodation was as expected at this price, though the hotel at the last stop in Shizuoka was surprisingly of high quality (large room, excellent breakfast with variety of choices, even fresh fruits!)

Atrocious. I'm an easy going traveller and take things as they come. No problem. I did the "India's Sacred Wild" with six other people. A 77 year old lady and I didn't book the afternoon optional tours in Delhi and we were (seriously), left outside of the temple to find our own way to our hotel about an hour away. The guide just left us, no assistance, nothing! I just grabbed an Uber with this lovely lady, who I'm glad I was with. This is not OK.
One woman on our trip had zero of her safaris booked, the local operators had to scramble to get her onto them (they are booked far in advance). She also had no train seat booked, so again, scrambling for a seat. Seated on her own, nine carriages from her group.
I booked an additional tour which was IMPOSSIBLE to do. They don't do this tour on the same days as safaris, but TAD offered them both as optionals on the same day. Trying to get a refund is impossible.
They get 1 STAR because the accommodation was great (upgraded) and I made great local wildlife friends in Bandhavgarh. I'm going back to spend a week in Bandhavgarh and another couple of weeks touring, INDEPENDENTLY.
I thought I might be a loyal TAD traveller to sometimes travel with a group in tricky places ... but I'll stick to the award winning online agency (MH2) as they never miss a beat and their customer service is second to none!

TAD, your reputation is going down the gurgler

WORST CUSTOMER SERVICE EVER! Our experience with TripADeal was a disaster. Their lack of customer support, especially during a medical emergency, was shocking. From the start, their rigid policies caused huge problems.
TripADeal’s refusal to allow any changes to a booking, especially for people travelling in a group, is a major flaw. They insist on speaking only to the primary booking contact, even when someone else in the group is the one needing help. This shows a complete disregard for individual customers.
This became a serious issue when my 78 year old mother injured her hip in Sardinia, Italy, early June. She needed a hip replacement and couldn’t be moved because it would have been fatal.
During all this, TripADeal was not only unhelpful, but they also made the stress of everything so much worse. After speaking with her insurance company, I contacted them on the Monday the 8th to get their assistance I wanted the breakdown of the remaining trip cost and ask them put her original business class flights on hold and cancel her return flight home, since she obviously wouldn't be fit to fly. Business class tickets usually offer flexibility, and insurance wanted to use that option to help cover costs. But TripADeal refused to talk to me and insisted on speaking only with the lead passenger.
The lead passenger had cancelled her part of the Sicily trip to stay with my Mum until I arrived, but between their limited phone access, no roaming, and TripADeal refusing to call via WhatsApp, it was a nightmare.
I asked TripADeal to speak with insurance instead. They said yes, but when insurance contacted them, TripADeal again refused to cooperate unless the lead passenger called them.
After many stressful phone calls between myself, my mum, and her friend (the lead passenger), we finally got a breakthrough. Tripadeal they allowed me to speak on my mum’s behalf. When I spoke with them, I asked them to put a pause on the flights and they said they needed the lead passenger to contact them, I said she's given you permission for me to speak with you they said yes but now you want to change the booking so we need her permission. OMFG. So after more back and forth conversations - I received an email confirming they would either cancel or put the flights on hold.
After speaking with insurance, and my Mum trying to work out the best decision we all agreed we didn’t trust TripADeal to handle the flights properly, so I requested a refund for my mum’s Singapore Airlines business-class return flights and asked them to cancel her Sardinia to Brisbane flights two weeks before departure date (which was enough time to cancel a flight). TripADeal agreed by email, saying they would cancel the flights due to her hospitalisation and that the refund would take 16 to18 weeks. That was fine, we just wanted something back from this f’d up company.
It is now 24 weeks later, and mum still hasn’t heard from them regarding the refund. Insurance contacted them and was fed the same BS 16 to18 weeks.
We know from my Mum’s friend, who used her own original flight home, that TripADeal never even cancelled my mum’s flights. The airline was still asking for her at check in.

We just completed a 2 for 1 deal to Japan. Everything went smoothly even though some places we visited were absolutely crazy busy with tourists, which meant we didn't have enough time to see everything as some of the stops.
Our guide, Dragon, was an amazing guide. He was knowledgeable, friendly, engaging, and nothing was too much trouble for him. He looked after our group wonderfully.

We paid extra to travel direct from Melbourne to Hanoi and speaking with others who went on other airlines it was worth it. Hotel in Hanoi was not central so either had a long walk or taxi into shopping area and market. 4star hotels included were really more like 2.5 to 3 star. Restaurant was closed except for breakfast. Stayed one night on boat in Hau Long bay, crew and food very good.
Had a 3 night stay in the mountain area, our room located half way up the hill, 130 stairs to get there. Restaurant food mediocre but no other options. Tours to villages, caves etc mostly require a lot of walking up and down stairs and hills so need to be reasonably fit. Bed in hotel in Saigon had springs pushing up so very uncomfortable and parts of the room had mould.
We saw many caves, pegodas, churches and villages but no other entertainment unless you went on optional, expensive, tours.
Our tour leader for part of the tour, Thoy, was excellent. Just be aware of the expected tipping requirements of $10 per person per day.