Traveasy 

Hello Mony is excellent customer services. Thank you very much for your help . Your service is 5 star . ⭐

A British Airways booking was made through Traveasy, I was downgraded from Premium economy to Economy and the responsibility for progressing the refund lies with the Travel Agent, not BA. After 5 months of chasing this with Traveasy they are still refusing to do anything. I believe that they made the claim (acknowledged by BA) and pocketed the compensation themselves. I cannot recommend anything about this company.

CSA = Prince Singh
Very helpful guy. He has assisted me start to end to solve my problems and questions.

But for the Traveasy, You have to improve the ticket pdf, because you gave me the ticket pdf where the PNR number is mentioned wrong.

The way Traveasy operates is, unfortunately, typical of too many flight brokers in this part of the market. They advertise an extremely attractive fare on comparison sites such as Google Flights and then, after you book, attempt to obtain additional payment before issuing the tickets.

In my case, I booked return economy flights for two to Montreal at approximately £1,350, which was around £100 cheaper than the next best option elsewhere. Rather than receiving a booking confirmation, I received several phone calls about 30 minutes later.

When I answered, I was told that, because it was a "live system", the return flight had increased in price and that I would need to pay an additional £200. Having experienced similar tactics from other flight brokers before, and knowing the market price of the flights, I challenged this. After a lengthy discussion, the additional charge was reduced from £200 to £80, which I reluctantly agreed to pay. Only then were the tickets issued.

The irony is that, even after paying the extra £80, the overall price was still competitive and represented a worthwhile saving compared with booking directly with the airline. The issue wasn't ultimately the final price—it was the sales process.

What concerns me most is that the initial request was for an additional £200, despite the transaction eventually completing with an £80 increase. That inevitably raises questions about whether the higher figure was simply an attempt to extract as much additional money as possible from customers who were less informed, under time pressure or unwilling to challenge it.

Overall, the final fare represented decent value, which is why I've given two stars rather than one. However, the booking process felt unnecessarily stressful, time-consuming and lacking in transparency. If you're prepared to negotiate and already know the true market price, you may still secure a competitive deal. If you're looking for a straightforward, transparent booking experience where the advertised price is the price you pay, I'd look elsewhere.

Unfortunately I can confirm most of negative comments here are true and I fall for the price trap. Just manage to somehow get my full refund back after number of escalations. If anyone progressing with booking flight ticket with them, be mindful of
- Surprise price hike or your payment getting blocked
- Be handy with Card Dispute form/ initiating chargeback with your bank immediately
- Registering with IAATA contact-support

Good pricing. Tried to block my ticket after paying on the premise of the last fare sold out and out system takes time. Spoke to Simran who managed to sort it for us.
Would potentially book with them again

Simran was very helpful with providing me with flight confirmation! All the best!

2.7 Stars for a reason!!!! NEVER BOOK WITH THIS COMPANY!!! SCAMS!! money eating Scams! please dont make the same mistake i made and please read the reviews and believe them. The agent who dealt with me is called prince! No professionalism, full of lies. i am unfit to fly and they have made my medical condition so much worse so much stress! no empathy for my health, no solution! they just litrally take ur money and tell you to do one! PLEASE REFRAIN from booking unless you want to be in loss like me. they lure u in with cheap tickets but u end up paying a heafty price with ur mental health. WORSE COMPANY EVER!!!!!

Easy process and best prices in the market !

While I made it to my destination. This wasn't made easy by the company. Wrong booking reference supplied, took weeks to get the correct reference. Also when I asked about baggage I was told it was £200 extra each way. I paid £80 for both ways on the day through the airline. Where did that extra £320 come from? The stress of trying to make sure I actually had a flight booked was not what I signed up for.

I booked with Traveasy because the price looked competitive, but the experience quickly became stressful and misleading.

The website put me under pressure to complete the booking with a 15-minute countdown timer, creating the impression that I would lose the ticket if I did not pay immediately. At the point of purchase, the only clear warning I saw was “0kg baggage”, which did not properly explain the full set of restrictions attached to the fare.

Only after booking was I told that the ticket was actually a highly restricted Basic Economy fare with no carry-on baggage, no advance seat selection and limited ability to add baggage or other services later. If those material restrictions had been made clear upfront, I would not have booked.

When I then asked them not to issue the ticket and to refund me, I was told I could either pay more to upgrade or cancel and be charged an administration fee of £50 per passenger. That felt unreasonable given that the problem arose because the fare restrictions were not transparently presented before purchase.

I was also sent a payment link that I was not comfortable using, which added to the concern.

Overall, the process felt pressurised, unclear and unnecessarily difficult once I tried to resolve the issue. I would strongly recommend that anyone booking with Traveasy check every fare condition in detail before paying, and if possible compare carefully with booking direct with the airline.

booked online but I was told the live price is high so pay 71 euro fare difference. I refused and asked to issue me ticket or refund. then they say there is 75 euro cancellation charges. i told them I don't wanna cancel they said then pay the difference.
so i had to pay the difference. stay away from them they let you book and then asking for extra amount.

I booked through Google flights. They went through in detail with my queries and I got really good deal from them.

My booking went well until I attempted my return flight. The company gave me an incorrect rescheduled itinerary. Even up this point they have not taken responsibility for their error. I wouldn't trust a company that cannot take responsibility for their errors and even give the customer service that is required.

Its really nice for customer service

Fast service , best prices

It was nice experience

This was my first time purchasing a ticket on this website, and unfortunately, the experience was extremely disappointing. I received a confirmation email with itinerary details shortly after placing my order. However, the very next day, I was informed that the ticketing had failed unless I paid a substantial price difference. I firmly declined. I asked them to provide evidence for the fare increase, especially since I had refreshed the page and noticed only a minor price change. I then attempted to place a new order, but was told that duplicate purchases were not allowed. They also informed me that if I cancelled the original order, a large cancellation fee would be charged—and ironically, that fee was nearly the same amount as the alleged price difference. Throughout this process, I have wasted a great deal of time and energy, which has left me feeling frustrated and dissatisfied.

Don’t know how to react. Had a nightmare dealing with these guys.

Booked flight tickets first time using this website it turned out to be the worst experience ever.

I would never recommend it to anyone.

People at traveasy played a trick to charge extra money even after the booking was completed.

I am writing this review with regards to my booking ref TRA15240716. Traveasy went above and beyond providing me with a first class experience. Prince Singh more specifically is an asset to the agency. He was polite and courteous and provided 2nd to none customer service with some last minute emergency travel. I would not hesitate to use again and have recommended to friends and family! Thanks once again!