I booked 3 EgyptAir tickets (DXB–CAI, 14 Oct) on Traveasy. One passenger’s name was wrong on the confirmation. I emailed and called within minutes of booking, three days before the flight, and asked f... Mehr ansehen
Traveasy
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Das sagen Bewerter
The customer service was prompt and very supportive especially as it was my first time using the website. Nirav assisted in a complicated issue and effectively resolved it for me. Thank you
Well I found this site and thought I would give it a go and book a flight with them So I booked it online and everything was simple and great then when I finished I had a phone call back from a lady... Mehr ansehen
I booked a flight Ticket from Traveasy, while the experience can get stressed, they always make it work at the end. The initial Ticket details I got were wrong, But kudos to their support team for pro... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Traveasy.com has the ability to price thousands of flight routings and hotel properties at the most competitive price. We offer 24/7 support for our customers and we request your reviews to be able to improve our service to you.
Kontaktinformationen
14 Hanworth Road, Hounslow, Middlesex, TW3 1UA, Vereinigtes Königreich
- 0208 819 9853
- info@traveasy.com
- traveasy.com
Verstoß gegen Richtlinien
Be aware they are scamers i booked my…
Be aware they are scamers i booked my ticket on there website and paid acording price also afterward i call them to confirm everything ok they ask more money to go ahead last minute
Scam company - AVOID
Scam company - STAY CLEAR OF THEM PLEASE!!
Excellent support from Ms.Jhanvi Sharma
Excellent support from Ms. Jhanvi Sharma. She was polite, professional, and very helpful in resolving my ticket issue quickly. Really appreciate her assistance and excellent service.
Booked a ticket from Dubai to…
Booked a ticket from Dubai to Delhi....Money debited but no confirmation received...tried reaching call center but no response...very bad service ...Email:
Passenger Name: Amit Gangurde
Classic Bait-and-Switch! AVOID at all costs.
Do not book with Traveasy. They use illegal "bait-and-switch" pricing tactics and fake fares to lure you in from Google Flights. (Reported to the ACA)
I found a flight advertised for £773. I clicked through to their website, booked it, and they put a pending charge of £773 on my credit card. Shortly after, I received an email from their team claiming the fare was suddenly "no longer available" due to a live airline update. They refused to issue my ticket unless I paid them an additional £150 (bringing the total to £923).
Here is the catch, if you book directly with the airline it would cost £861. If I had panicked and paid Traveasy their ransom, I would have paid £62 more than the direct airline price!
To make matters worse, after they emailed me to say the £773 fare didn't exist anymore, I checked Google Flights and their own website again. The price is STILL THERE!!!
I'm not the only one who's had this from them as you can see here, it's predatory tactics and they need to be shut down.
Just made a reservation….first…
Just made a reservation….first impressions are good. Received confirmation and e tickets within 15 minutes. Wheelchair request added without any issues. Thanks to Prince Singh (I think)🤔
Avoid booking from their Website
Avoid booking from their Website. They held up your refund money
Very disappointing.
Very disappointing experience.
After paying, I received a receipt confirming the amount charged, but nothing showing what I'd actually booked—no itinerary, no booking details, and no ticket confirmation. At the moment, all I have is proof that I've paid this company, with no confirmation of the flights I've purchased.
When I contacted customer service, the experience was equally frustrating. I was repeatedly told to "listen, ma'am" and that I "didn't understand," rather than having my concerns addressed. It felt dismissive and unhelpful.
I'm now left waiting to find out whether my booking has actually been processed, whether there will be an issue with availability, or whether I'll be asked to pay more. This uncertainty is unacceptable after payment has already been taken.
Looking back, I wish I'd booked directly with the airline and paid the extra £20. It would have been worth it for the peace of mind.
Poor if you are rescheduling for any type of emergency
I couldn't be helped to reschedule my return flight even though the reason to reschedule was a national restriction (because of ebola outbreak in our country), they promised to get back to me in 72 hours and only came back with no solution and stopped responding to me, i lost alot, next time deal directly with the airline, I learnt my lesson the hard way, oh and after booking with them I received a message and payment link to send more money Even though I had paid the amount listed already, beware of this
I do not recommend
Based on my experience, I would not recommend using traveasy. I found them through google flights as the cheapest proce for a price from london to new york. I booked the return flight and a few hours later they called me up to say that the price had gone up and I would need to pay a further £150 to recieve the tickets. Despite claiming they did not have the tickets themeselves, meaning they had not spent my money, they would not even offer a full refund. I tried multiple times to call them up and request further help and a refund but three times I was told to await a callback but recieved none.
They offer cheapest price and the customer service is reliable
I landed there from the Google flight search page. They offered the lowest price for the return flight from London to New Delhi for two adults. I did not face any problems with the booking. There was a slight time change from the carrier company. They informed me promptly and also answered my queries without much delay.
Scam
Scam, the last poster said enough. You book the ticket, then they phone you up saying the price has changed. If you dont accept the price hike, they then charge you a cancellation fee. In our case it was £50 and this was apparently 'a good will gesture'
Misleading Pricing and Poor Customer Service
I booked return flight tickets through this company because their advertised fare was lower than that offered by other travel agents. However, after completing my booking, I received a call from a customer service representative informing me that the reservation had not been confirmed because the ticket price had increased during the booking process. I was told that I would need to pay an additional £70 to secure the booking.
As I was able to find better fares elsewhere, I declined to pay the additional amount and instead requested to cancel the booking. I was then informed that cancelling the unconfirmed booking would incur a cancellation fee of £120.
I find this practice unacceptable and highly misleading. Charging a significant cancellation fee for a booking that was never confirmed is unreasonable and reflects poorly on the company's customer service. Based on my experience, I cannot recommend this service and would advise others to exercise caution before booking flights through this website.
Not recommended
SCAMMERS - 0/5 Stars
Scam company - Horrible Customer Service - Malware links for payments - appalling service - ZERO STARS
They will falsely advertise a flight (Slightly cheaper) then immediately demand an extra payment and blame it on the airline, which is a lie. Then withhold your booking until you pay. This is a high pressure scam tactic and all of their companies need to be shut down for mal practice
When it comes to travel use a reputable site… it isn’t worth the stress. I do not want any refund only for this company to close its doors. I am making a complaint to CAA also as this happens to countless people clearly!
Lastly, as a ‘legitimate’ agency you should take customer complaints seriously. And not get sh*tty with them! It Wasn’t exactly a cheap flight that was purchased
Not reliable
They deducted the flight fee and did not provide a confirmation email. When I escalated they asked me to provide a confirmation email. Still chasing for a refund. Avoid if you want to protect your money and sanity!!
i did online booking for 4 travellers…
i did online booking for 4 travellers and made the full payments - I was asked to contact the company which I did and was told that one passengers fair has gone up and need to pay extra which i objected to and eventually they honoured the booking and issued confirmation. The officer I spoke to was very understanding and supportive which helped to resolve the issue to my full satisfaction.
Simran was incredibly helpful to…
Simran was incredibly helpful to resolve my customer service issue. I would highly recommend this agency again thanks to her service. Great work Simran!
Thanks
Decent price, but if a delay receiving eticket and unclear on it as to how to get boarding pass.
Mony was really helpful on the phone to clarify.
I had an issue with my booking and Mony…
I had an issue with my booking and Mony fixed it very calmy and quickly which I really appreciate! She is great.
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