Traveasy 

This Website is a scam!!!! Please donot book anything from this website. I recently booked a flight ticket and they charged the whole amount but now they say i have to pay the full amount if i want the ticket. Never trust this website i lost a lot money because of them

I had an enquiry to change my flight dates and Jhanvi was very helpful with my enquiry.

Horrible experience. Booked and paid for a flight and was not sent any information. When I emailed them for my booking confirmation, they informed me that the seat is no longer available and need to charge me an extra 200GBP.
do not book with Traveasy

Avoid this company like the plague! Booked flights from Edinburgh to Dubai return for about £100 cheaper than everywhere else. About 5 minutes after i paid, I received a call from what sounded like an Indian call centre, telling me I had missed out the DOB of my child and that the price had now went up so I had to pay more due to my 'error'. I fortunately had taken screenshots of the booking information which showed there was no missing info and challenged this , eventually I was able to speak to a 'manager' who just sounded like the same person changing his voice, after a heated conversation he told me he could reduce the extra payment by half, and then a 3rd. I logged onto the website whilst I was on the call out of curiosity to see what price was coming up now that the prices had supposedly went up and was able to complete the booking info and get the exact same price I paid! I advised the manager of this and he fumbled and stuttered and said he couldn't get access to this price 🤣and I'd still have to pay extra, or if I wanted a,refund I'd have to pay a £65 charge.

After another very heated conversation he advised me there would be no extra payment needed and I would get my tickets within an hour, well 1 hour later I called again and was told that the airline was delayed issuing tickets and it would take another 3 hours, I contacted Airline which confimed no booking, needless to say tickets never arrived and I have had to dispute the transaction with my bank, this seems to be a common scam with this company . The staff I spoke to were the rudest most unhelpful I have ever dealt with and even when clearly caught out continued to lie and make up absolute rubbish. Avoid and save yourself the stress.

Scammers, you will not receive ti keys. Just email confirming payment. Sometime later you receive a call or email asking you to speak to them as there is a problem with your booking, they will then say the fare is not vailable anymore and ask you to pay more. Classic bait and switch. Not sure why on earth Google is still allowing them. Horrible. Asked for refund, wast of time

Very easy to navigate. I got very polite and kind team to help me with my ticket booking. I will contact them for future bookings.
Great Team.

Prompt and helpful

one of the Agent Mr. Vivek Kumar was in chat room and he was very good and polite to help the customer

Very good experience,
I want to express my sincere appreciation for Jhanvi’s outstanding support. She was extremely professional, patient, and prompt in handling my requests. Her clear communication and proactive approach made the whole process completely stress-free. Jhanvi is a great asset to the support team, and I really value her dedicated help

I made used of the website. Really good service and upgraded to 46kg for my seat. The advisor Vivek was really good and spot on on all enquiries. I highly recommend this company

Great service it was my first time booking on line and juli made the experiance comfortable she assured me it wasnt s scam she wss amazing helping me she stayed on the phone all the way till it was complete

Sold me a Heathrow flight, emailed me a Gatwick one, then asked for £25 to fix it
Booked and paid in full for London Heathrow to Nice on 20 July. Received a confirmation. No ticket was ever issued.
Hours later, new itineraries arrived from Traveasy showing Gatwick to Nice at the same times, a flight I had never booked. Then came the phone call: I had apparently purchased Gatwick, and £25 would get me “the correct tickets”.
I refused. For ten minutes the agent insisted the payment was necessary. Then, with nothing whatsoever having changed, he announced the tickets would be issued free of charge and wished me a nice day.
That climbdown tells you everything. If a charge evaporates the second a customer pushes back, it was never a real cost. Anyone who had not read their original confirmation carefully, or who was less stubborn on the phone, simply pays it.
The Heathrow flights were eventually issued and I have confirmed them directly with British Airways. But I paid for a Heathrow flight and then had to spend my evening proving it. Check every itinerary this company sends you against what you actually booked, and verify your reservation with the airline rather than trusting their emails.
I have submitted a formal complaint and will update this review if it is resolved fairly.

I would not use this company again or recommend anyone to use it.

After paying for a flight, I never received a booking confirmation and had to contact customer services myself to find out what was going on. I was then told that the price could not be honoured and that I would need to pay an additional £52 due to an alleged increase in taxes.

The representative said he would call me back within 30 minutes after speaking with the airline to see if they can take the price i paid. No callback was ever received, and after waiting more than an hour I had to call back myself to chase an update.

At that point, I decided to request a refund. I was told the refund would take 7-10 days and that written confirmation would be sent within 10-15 minutes. Once again, I had to follow up because communication was poor throughout the process.

To their credit, the full refund of £571 was eventually returned to my account within 24 hours. However, that does not change the fact that I paid for a flight, received no booking confirmation, was later asked for additional money, and had to repeatedly chase the company for information.

After reading other reviews describing very similar experiences, I am not confident in this company's booking process. Based on my experience, I cannot recommend booking through Traveasy.

This was stressful, time-consuming, and not what I would expect from a travel company handling customers' money.

Very good service
Thank you so much

I really wish I had read the reviews before booking a flight with Traveasy. Thankfully, my flight to Spain wasn’t very expensive, but the whole experience was extremely concerning.

They called me while I was working, so I couldn’t answer. They then followed up with an email creating a sense of urgency and telling me to call them as soon as possible.

When I eventually managed to speak to them, I was told that British Airways was supposedly asking me to pay an additional £20 for my flight. I found this extremely suspicious. Why would I suddenly be asked to pay more after making my booking? From what I’ve seen in other reviews, this seems to be more of a tactic used to pressure customers into paying extra.

I refused to pay the additional £20 and explained that this was not my responsibility. I then sent them a strongly worded email explaining that I would formally complain and report the matter if necessary. Thankfully, I eventually received my ticket without having to pay anything extra.

Unfortunately, it seems that many other customers have fallen into this trap and ended up paying the additional amount.

Terrible. Avoid at any cost!!! As advertising price looks cheap comparing with other travel agencies but service is awful. Booked tickets yesterday, Money went off my bank , no e ticket issued, I've been contacted today that I've to balance additional 50 euro for extra tax fees , I' ve done that still no ticket , called airlines no information of my booking to be found. Contacted tonight through UK phone , got info that I've to wait another half an hour for them to do bank checking and issue my E Ticket, after 1 hour, received info email , that booking will be not processed as tickets price goes up , need to wait for refund and probably will not receive in full as they have 25 euro cancellation fee. Need to cancel my travelling plans. 😫
Many contact phones were not responding. For now on I'm just praying to get my money back ( 700 euro). It seems to me as they are scammers. Extremely be careful!

We booked three tickets through Traveeasy, but a carrier update by the airline caused a booking error. The Traveeasy team was incredibly genuine and efficient in rectifying the issue, quickly rebooking our tickets at no extra cost. 

I want to make a special mention of Prince Singh. Working a late-night shift in India, he showed immense professionalism and immediately put us at ease. He ensured our details were correctly updated, generated the new tickets, and even assisted us with seat selection. His help was truly invaluable.

always always always always pay by credit card!!!

did I say pay by credit card?

whatever you do, do not use any other method to buy your airline tickets

that way when they call you to try and squeeze you for extra money you know you have an absolute right to 100% refund

I haf that experience where minutes after booking I was told some nonsense about the tickets weren't available at the price I saw online and I had to pay extra money

I immediately said I am absolutely not paying one penny extra and I want a full and immediate refund

when the guy tried to backtrack I said listen don't worry I will just put in a section 75 claim with my credit card I will get my money back regardless

he then had to go tail between his legs to his supervisor who then apparently authorized the deduction of the extra cost and the company would have to "take the loss", whatever that means!!!

I eventually got the final confirmation details and confirmed with the airline that the booking has filtered through fully

so although at the end of the day I did get my ticket at the price I expected to pay, it is only because I had paid by credit card and I said no to extra fees

so if you're going to use with this company, remember the two golden rules

1. pay by credit card, do not and I really mean this, do not use any other method to pay them. you will then have extra legal protections that you won't through other payment methods

2. when they call you begging for extra money and giving you some nonsense reasons, just say you want to cancel and have a full refund and don't put up with any excuses

fake website, please dont book anything. amount will be deducted from your bank and later no ticket confirmation or email will be recevied from thier end. when you ask the chat or call center they will inform us to pay additional to book the same, as tickets are sold out from the airlines and if you want to cancel and ask the amount back they will charge you additional amount for that as well. SCAMMERS

It was great experience in getting help from Miss Jhanvi (customer service).