I was in the Oxford Toast branch, the staff were very helpful with different sizes as although I am a 14 the needle cord dress I was trying on was quite large and in the end I had a 10! I like the fac... Mehr ansehen
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Das sagen Bewerter
Great clothes and great customer service (especially when things haven't gone quite right). Delighted with latest purchases, consistent Toast great design and quality. Marylebone Store helpful and w... Mehr ansehen
Unternehmen hat geantwortet
I have many items from toast, try to buy on sale because things are pricey- hence 4 vs 5 stars! But always stylish and unique, quality made and ethically produced. Very good customer service as well -... Mehr ansehen
Unternehmen hat geantwortet
They just repeat the information you gave right back to you without giving any support. I had reached out weeks ago about my package and they told me they didn’t have any control over it anymore. Now... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
TOAST is a British lifestyle brand renowned for quality, craftsmanship and timeless design. Our clothing, homeware and accessories are produced in collaboration with artisans, weavers, and mills from across the globe.
Kontaktinformationen
Vereinigtes Königreich
- 0333 400 5200
- contact@toa.st
- toa.st
4.0
Gut
608 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Great customer service
Great customer service - very quick response, thank you!
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for taking the time to share your experience.
Kind regards,
TOAST.
Excellent as always
Excellent as always, great quality and great service.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for your wonderful review.
Kind regards,
TOAST.
Linen trousers costing £145 shrunk the…
Linen trousers costing £145 shrunk the first time washed, by 3 inches on the inside leg. When I contacted TOAST toa.st online chat they continually challenged me. And repeated that if I ironed them this should resolve the issue. They demanded instant measured photographs during the chat which I provided and these clearly illustrated this fault and again they insisted on them being ironed. I haven’t ironed since 2001 and instantly measuring the inside leg etc was a huge problem for me, but apparently my having to do this was not a problem for them and their other ongoing demands of me during our online chat. The fact is these linen trousers have shrunk in the leg by 3 inches but my word alongside photos was not enough. Their reluctance online in chat and ongoing challenges eventually wore me out. And the whole experience has left me really upset despite the fact that washing instructions were followed ie 20 degree wash for 15 minutes with no drying cycle. So if you TOAST toa.st think that 3 inches can be added to the inside leg of a pair of linen trousers which have actually shrunk I praise you on such an achievement. They were definitely reluctant to hear or accept the facts, measurements shown in photos to them, like it seemed impossible to them that their trousers had shrunk. So it must in their minds be me at fault, they made this clear to me. I may be less able in some ways, but I am not incapable of knowing shrunk trousers when I see them. OUTCOME: I’m left having to repeat the over 30 minute online chat conversation and photos I took, via email to them now, or I’m left with an extra short pair of £145 linen trousers. It seems that their online chat people cannot share customers conversations with their own email colleagues, they instruct the customer to repeat it all. Phew a daunting task. To sum this all up it has been to them a case of guilty of not ironing: until proven otherwise. Following all of my connection and communications with them today I feel like I have been rangled through a mangle. Never again…
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for taking the time to leave a review.
I’m very sorry to hear about your experience and the issues you’ve encountered with the trousers.
As mentioned in our previous correspondence, we have arranged for the item to be returned to us so that our Quality Control team can carry out a thorough review and ensure there are no underlying quality concerns. Once the item has been received back at our warehouse, a refund will be processed.
We will contact you again directly to confirm the return process and ensure this is resolved as smoothly as possible for you.
Regards,
TOAST
I am in love with this brand!!
I am in love with this brand!!
Cuts, colours, textures and patterns are absolute class and i am always getting compliments when wearing my TOAST pieces.
Love it!!!
4. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for your review, Stephen.
We are pleased to hear you are loving our pieces.
Kind regards,
TOAST.
My shirt came quickly (to Australia)…
My shirt came quickly (to Australia) and is beautiful. The quality and design are exactly what I was looking for. I had a self-inflicted issue at the checkout, but the support I received from the Toast team was great. It is great to get quality and good service for a premium item. That doesn’t always happen.
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Susan,
We appreciate you taking the time to share your experience. It is great to hear that your shirt arrived promptly and met your expectations in both quality and design. We are also pleased our support team could assist with your checkout issue.
Kind regards,
TOAST.
Online isn’t like store
I’ve had excellent experiences in the brick and mortar store but this online purchase missed the mark. Wrong size sent. Too many emails without resolution. Finally got the issue fixed but disappointed - item was purchased for a trip and have to scramble to find a replacement.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Shari,
Thank you for sharing your feedback with us. We are very sorry to hear of your experience as this is not the service we would expect for our customers. Please could you provide us with your order number so we can get in touch and make this right? You can either edit the review or get in touch with us via call - 0333 400 5200, email - contact@toa.st or live chat.
We look forward to hearing from you.
Kind regards,
TOAST.
Satisfied
I had a few problems, but they were immediately resolved when I emailed Toast.
18. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Sara,
Thank you for your review.
Kind regards,
TOAST.
Canadian customers be aware…
This is just a warning to any customers from Canada. Toast uses DHL delivery service, expensive in itself, but be aware that import duties can be very costly, especially if an item is not made in the UK, I was out of town when the parcel arrived and by the time I returned DHL had already sent it back.
Toast did refund the purchase price minus 20 euros, and replied to my complaint promptly, but a cotton tea towel and 2 napkins would have cost me $192 cdn!
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for taking the time to share your experience.
For deliveries outside of Europe, import duties and local sales tax may be payable on receipt of your order, determined by the items you are ordering and the total value of your order. Customs duties and import fees for orders shipped to Canada are calculated and applied directly by the local customs office and unfortunately they are outside of our control.
We are pleased to hear our team were able to respond promptly and issue a refund once the parcel was returned. Your feedback is appreciated and helps us continue improving the experience for our international customers.
Kind regards,
TOAST.
Amazing clothing and customer service
Amazing clothing and customer service
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for your wonderful feedback.
Kind regards,
TOAST.
First time using the Chat function and…
First time using the Chat function and I was sceptical.However I found the interaction with Rihanna to be excellent and the matter is fully resolved.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Deirdre,
Thank you for taking the time to share your feedback with us. We are delighted to hear that your first experience with our chat function was a positive one.
If you ever need anything else, please get in touch.
Kind regards,
TOAST.
Very helpful staff who dealt with my…
Very helpful staff who dealt with my queries promptly.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for providing you valuable feedback. We are very pleased to hear your queries were dealt with promptly.
Kind regards,
TOAST.
Excellent customer service
Excellent customer service. I was one day late using my gift card due to a misunderstanding and they generously extended the card for one month. The rep, Jeremy, was very nice and helpful.
10. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hi,
Thank you for your lovely feedback.
We are really pleased we could help, and we’ll be sure to pass your kind words on to Jeremy. Thanks for taking the time to leave a review.
Kind regards,
TOAST.
Great quality products.fantastic…
Great quality products.fantastic customer service.Delivered on time.well wrapped.I would definitely recommend Toast to family and friends.Thanks for your beautiful garden pots.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello,
Thank you very much for your kind review. We are delighted to hear that you were happy with the quality of our products, the delivery, and the service you received. Thank you for recommending Toast, and we hope you enjoy your garden pots.
Kind regards,
TOAST
Chelsea made it easy to exchange my…
Chelsea made it easy to exchange my purpose for the correct size. She responded to my concerns quickly and was very helpful!
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for taking the time to leave your feedback. We are pleased to hear that Chelsea was able to assist you efficiently with your exchange and address your concerns promptly. Your comments will be shared with her.
Kind regards,
TOAST.
Mis-leading delivery lead-time.
When I made my purchase and chose standard delivery this was quoted as 3 to 5 working days delivery. So having ordered this on the 2nd May, I had assumed I would get my delivery no later than the 8th. I was purchasing for a specific event I had on at the weekend of the 9th & 10th. When I emailed to find out where my order was I was told that I would receive it on the 11 th which was with in the 5 working days delivery quoted? I found this disingenuous. I'm no mathematician but that would be 6 working days? As a very loyal Toast customer I am disappointed by this service and don't expect delivery to take 10 days from placing an order. I would have happily paid for a different delivery service if I had thought it was necessary.
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Niki,
Thank you for taking the time to share your feedback. We are sorry that your order hasn’t arrive within the timeframe you expected, especially as you were purchasing for a specific event. Our standard delivery service is usually quicker than the quoted 3–4 working days, however, because the May bank holiday is not classed as a working day, dispatch times were slightly affected.
Your order is still due to be delivered by 8th May, which is the 4th working day, and tracking shows it is expected to arrive tomorrow. We appreciate that you would have chosen a faster service had you known, and we completely understand your frustration at being given incorrect information. We will feedback to our customer service team about being advised of an 11th May delivery date, as this caused confusion and we want to ensure our communication is accurate and consistent.
As an apology , we would like to offer you free Next Working Day Delivery on your next order. We will be in touch directly to arrange this.
Kind regards,
TOAST.
I was shocked by the poor quality of…
I was shocked by the poor quality of shipping! Five very costly items stuffed into a brown paper package that looked like it had been walked on. No protection inside… if the delivery had happened in bad weather the items would have been ruined.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for taking the time to share your feedback.
Our kraft paper packaging is strong, moisture-resistant, and highly durable, while also being fully recyclable and biodegradable. It was chosen for its simplicity. functionality and the natural tactility of the material.
We are sorry to hear that your order did not arrive in perfect condition. We continuously review our packaging to ensure it meets both our quality standards and our customers’ expectations. We will be in touch with you shortly to address this matter.
Kind regards,
TOAST.
Flimsy jeans…
The button on the tapered jeans came off instantly once I tried to wear them. They refunded me but didn’t seem to care about compensating me to keep me as a customer, or investigating the product line to reassure me that it wouldn’t happen again.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for taking the time to share your feedback. We are sorry to hear about the issue with the button on your tapered jeans as this is not the experience we want for our customers or the quality we expect from our garments.
We will carry out a full quality check on this product line and will be in touch with you further. If you would like another pair in the meantime, or if you prefer to wait until the quality check is complete, we can offer free next working day delivery on a replacement order.
Kind regards,
TOAST.
UPDATE:
Thank you for allowing us the opportunity to make this right. We have completed our quality checks and can confirm that there are no faults with this style, and the button coming off appears to have been an isolated issue.
We sincerely apologise for this, as it is not the standard we would expect. We will be in touch regarding free next working day delivery for a replacement pair should you wish to reorder.
Kind regards,
TOAST.
Consistency
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for your review, Ruth.
Kind regards,
TOAST.
Excellent customer service regarding my return
The response to my email was quick and the content of the reply was extremely helpful
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Kate,
Thank you for sharing your wonderful feedback. We are pleased to hear you found our customer service team helpful and efficient.
Kind regards,
TOAST.
Excellent customer service
Excellent customer service. My question was answered in detail and promptly
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Emma,
Thank you for your lovely feedback regarding our customer service.
Kind regards,
TOAST.
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