I was in the Oxford Toast branch, the staff were very helpful with different sizes as although I am a 14 the needle cord dress I was trying on was quite large and in the end I had a 10! I like the fac... Mehr ansehen
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Das sagen Bewerter
Great clothes and great customer service (especially when things haven't gone quite right). Delighted with latest purchases, consistent Toast great design and quality. Marylebone Store helpful and w... Mehr ansehen
Unternehmen hat geantwortet
I have many items from toast, try to buy on sale because things are pricey- hence 4 vs 5 stars! But always stylish and unique, quality made and ethically produced. Very good customer service as well -... Mehr ansehen
Unternehmen hat geantwortet
They just repeat the information you gave right back to you without giving any support. I had reached out weeks ago about my package and they told me they didn’t have any control over it anymore. Now... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
TOAST is a British lifestyle brand renowned for quality, craftsmanship and timeless design. Our clothing, homeware and accessories are produced in collaboration with artisans, weavers, and mills from across the globe.
Kontaktinformationen
Vereinigtes Königreich
- 0333 400 5200
- contact@toa.st
- toa.st
4.0
Gut
608 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Excellent ordering/delivery process.
Beautiful shirt- received quickly.
Don’t really like ordering online- but am glad that I did. Sizing was good and item was exactly as described.
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Jo,
Thank you for taking the time to provide your feedback. We are delighted to hear that your ordering and delivery experience went so smoothly, and that your shirt arrived quickly and exactly as described.
Kind regards,
TOAST.
Antwort von TOAST
Thank you for your review, Anon.
Kind regards,
TOAST.
Mohammed has explained why I have…
Mohammed has explained why I have received a refund for part of my order - the sweater was wrongly available and in stock. Clear, quick, friendly explanation. Thank you.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for your kind review. We appreciate you taking the time to share your experience, and we are delighted to hear we could help.
Kind regards,
TOAST.
Efficient and caring staff
Customer and warehouse staff very efficient in tracing and returning to me a parcel that was mislabelled by the post office
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Jane,
Thank you for sharing your experience. We appreciate your patience throughout the process, and we are pleased to hear your parcel arrived with you.
Kind regards,
TOAST.
Poor customer service and poor fabric choice for daily wear item
I have been a Toast customer for over 20 years and many of their clothes are my absolute favourites, and have lasted so well.
However, I recently had to complain about an item for the first time. I bought a wide-legged poplin jumpsuit in 'bronze green', which cost over £200. I loved everything about it, and thought it would be another key item in my wardrobe. But on first wear I realized the 100% cotton fabric marked really easily and visibly - skin products, fully dried deodorant, fully dried sun cream, any contact with food or a child's slightly dirty fingers- anything really - leaves a very visible residue that is resistant to spot washing. It basically seems like a super delicate fabric, and it's not suitable for daily wear, or hot weather (any sweat at all shows up immediately on the fabric leaving dark marks). Because it's a jumpsuit with buttons only to the waist, its very tricky to take it on and off without getting deodorant marks on it, or suncream marks on it.
Furthermore, the label advises infrequent washing at 30° but I've had to wash it after every wear.
I contacted Toast customer service about it after wearing twice and realising the problem, but they basically implied I'm a bit messy and that I should expect any natural fabric to mark in a similar way if it came into contact with almost anything:
"...the marks appear to be caused by external products such as water, oils (from food), sunscreen and general contact, rather than a fault with the garment itself. As natural cotton fabrics can be particularly sensitive to moisture and oils, this can sometimes result in visible marking."
I found this quite patronizing - I always wear natural fabrics, I am actually incredibly neat and very rarely stain my clothes, and was only complaining because I think there's a problem with the fabric - it seems to have a slightly waxy coating on it that is presumably the issue.
I posted a review of the item similar to this one on the Toast website, with 3 stars, and have just noticed that all reviews for this item (still available at £205, and also available in Navy) have been removed 🧐.
I believe Toast are now owned by a large corporation and I suspect their ethical and customer centred reputation is no longer an accurate reflection of the reality of the brand's practices - I am certainly extremely disappointed at the response I received as a long-term, loyal customer making my first ever complaint. Regrettably, I'll be looking for a new favourite brand.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Dear Rhonwen,
Thank you for taking the time to share your thoughts. We are truly sorry for the disappointment you have experienced. Your feedback is of upmost importance to us, and we never want our customers to feel let down by our products or our service.
We aim to look at each concern objectively and fairly, and we appreciate you sharing your experience with the Jumpsuit. Our poplin is a trusted repeat fabric that we have used for many years, and we have not previously received feedback of this nature on this style. Natural cotton can sometimes be sensitive to oils and moisture, so products such as sun cream, deodorant and food oils may leave visible marks on the cloth, particularly on garment‑dyed pieces. These types of marks are not considered faults in the fabric, as this reaction can reasonably occur when natural fibres come into contact with products containing oils.
Regarding the care label, washing infrequently is advised because the piece is garment dyed, and more frequent washing may cause the colour to fade sooner than expected. It is not intended to suggest the garment shouldn’t be cleaned when needed. As our washing instructions are intended for general day‑to‑day care and not for treating specific stains, we would recommend taking the garment to a dry cleaner, as they may be able to lift any remaining residue more effectively.
We are sorry to hear that you are not able to see product reviews on our website. Our reviews are still on display, but if they are not displaying for you, it may be due to your cookie preferences. Reviews will only appear when cookies are accepted, and you can update your settings here: https://www.toa.st/pages/cookies.
We are genuinely sorry that the outcome was not what you were hoping for. We have taken care to review your feedback and the service provided, and we are confident that we approached your concerns thoughtfully and fairly. Following this review, we do not believe there is a fault within the fabric, though we fully understand how disappointing this experience has been for you.
Kind regards,
TOAST.
Toast item too tight around the neck.
I was disappointed with my order from Toast but when I contacted them they were very helpful immediately sending me a return slip and informing what I should do.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hi Maureen,
Thank you for taking the time to share your feedback. We are sorry to hear your garment was not the right fit around the neck, but we are pleased our team were able to assist you quickly with a return slip and clear next steps.
If there is anything we can do to help with your next order, please get in touch.
Kind Regards,
TOAST.
Love the clothes
Love the clothes, been buying their stuff for several years. Had a little problem with a missing belt for a dress I just bought, it was good to ring and speak to a representative, problem was sorted by Keith. Many thanks!
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Jane,
Thank you for your lovely review. We are delighted to hear that you love the clothes and have been shopping with us for several years. We also pleased to hear your issue was resolved by Keith.
If you have further queries, please get in touch.
Kind Regards,
TOAST
AVOID SHEPTON MALLET TOAST STORE AT…
AVOID SHEPTON MALLET TOAST STORE AT KILVER COURT!!! Staff rude and abusive. Elderly member of staff launched into verbal attacks out the front of the store because of her poor driving just out front of the store with other staff inciting this behaviour. Completely unacceptable and unprofessional behaviour. Will definitely no longer purchase anything from this company either in store or online if this is the type of customer service they train their staff with. Both women if you can describe them as that need firing!
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Sarah,
Thank you for sharing your feedback. We are truly sorry to hear about your experience. This is not the level of service we expect from our team. We take situations like this very seriously and would like to look into it further.
We will be in touch to gather a few more details so we can address this properly.
Kind regards,
TOAST.
Changing standards
I love Toast and have been shopping with them for nearly 20 years.
Their products are not cheap but their quality and style have made them worthwhile, considered purchases. Years of shopping, great service and a happy customer.
I purchased some Vibae suede shoes from them, delivered in December they had developed a hole over the toe by May. The shoes had only been worn indoors and not every day.
Customer service requested a return, examined them and will only say it is not a manufacturing fault. If Toast feel this is an acceptable quality level for the items they sell then this is no longer the company I have shopped with for so many years.
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Anna,
Thank you for taking the time to share this with us. We are truly sorry for the disappointment caused, especially after so many years of choosing to shop with us. We never want our customers to feel let down.
We do need to remain fair and consistent in our assessments, therefore our Quality Control team looked closely at the shoes. Their conclusion was that the damage was not due to a manufacturing fault but appeared to be the result of an external factor. We completely understand this is not the outcome you were hoping for, and we are sorry for the frustration this has caused.
Kind regards,
TOAST.
Exceptionally helpful and very friendly…
Exceptionally helpful and very friendly customer service! Responds very promptly!
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for taking the time to share your feedback.
We are pleased to hear that you found the team helpful and friendly, and that we were able to respond quickly when you needed us. That balance of warmth and attentiveness is something we care deeply about, so it is wonderful to know it came through in your experience.
Kind regards,
TOAST.
Very good proactive customer service
Very good proactive customer service, following problem with delivery. Very impressive and appreciated. It makes such a difference to how I feel about the company.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for your feedback.
We are delighted to hear that our team was able to support you proactively following the issue with your delivery. Providing thoughtful and attentive service, particularly when things do not go to plan, is very important to us.
It is especially meaningful to know that this made a positive difference to how you feel about TOAST. Your feedback will be shared with the team, who will greatly appreciate your comments.
Kind regards,
TOAST
A very quick response to a…
A very quick response to a query..backed up by an e- mail.
Thank you Mia.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for your feedback regarding Mia, Ann. We are pleased she was able to help you with your query.
Kind regards,
TOAST.
I purchased a pair of pants from Toast…
I purchased a pair of pants from Toast reworn collection. It arrived yesterday afternoon and I went to wear them today and thought they looked like they had not been washed. I put them on and was trying different tops with them when I could see a very large rip low on the leg.They are very baggy legs. I contacted Toast and they offered me approximately $12.50 Australian to have them repaired. When I pointed out I would not be able to have them repaired for that amount it would be about a quarter of the cost of repair, Toast doubled down and would not offer any more. I have spent thousands of dollars with Toast recently. Very disappointing service.
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Vanessa,
Thank you for taking the time to share your feedback. We are very sorry to hear the Reworn item you received arrived with a fault, and we understand how disappointing this experience has been.
We did offer a return and full refund so that the item could be sent back to us for quality checking with our Circle team, who would then repair it appropriately. We also would like to inspect the item, as Reworn items are sterilised as part of our standard process due to them being previously worn. As an alternative, we offered a partial refund should you prefer to have the item repaired locally. We are sorry that the amount offered did not meet your expectations.
We will be in touch shortly to review this again and discuss a more suitable partial refund.
Kind regards,
TOAST.
UPDATE:
Hi Vanessa,
Thank you again for your patience while we looked into this. Since being in touch with you directly, we are pleased to confirm that the issue has now been resolved, and we are glad we were able to find a solution that worked for you.
If you need anything else or have any further questions, please get in touch.
Kind regards,
TOAST
Customer service at its best
Toast dealt with the delivery of the wrong item efficiently and in a kind and caring way. It all worked as described and was sorted out by the next morning. The postal worker was on time, polite and very helpful.
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for taking the time to share your kind review, Annie. We are pleased your query was dealt with efficiently and apologies for any inconvenience caused to you at the time.
Kind regards,
TOAST.
Very courteous and efficient
Very courteous, patient and focused toa.st customer service representative. Solved a difficult problem to my great relief. The name of this toa.st customer service representative is Madihah.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Dear Maureen,
Thank you for taking the time to share your feedback. We are delighted to hear that you received courteous and efficient support, and that Madihah was able to assist you with such care and professionalism.
We appreciate your thoughtful review.
Kind regards,
TOAST.
The customer services team at Toast are…
The customer services team at Toast are great. I had an issue with an order and Kurt and the rest of the team were extremely helpful and it was resolved in a couple of emails. The quality of clothes from Toast are exceptional, the try before you buy service from Harper is great too. And now I've experienced the customer service team they are great as well.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for taking the time to share your feedback. We are very pleased to hear that Kurt and the wider Customer Services team were able to assist you and resolve your issue efficiently. It is also wonderful to know that you are enjoying the quality of our clothing and finding the Harper try‑before‑you‑buy service beneficial.
Kind regards,
TOAST.
I experienced a problem with my order
I experienced a problem with my order.
This was rectified within a day, shame the problem occurred in the first place. But I am very pleased with the response of the company to solve it.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for taking the time to share your feedback with us.
We are pleased we were able to resolve your query and apologise for any initial disappointment caused.
Kind regards,
TOAST.
Very helpful service
Very helpful service, came back promptly with complete answer to my specific question. Thank you 🤩
31. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Thank you for your lovely feedback. We are pleased to hear that you found our service helpful and that we were able to answer your question promptly.
Kind regards,
TOAST.
Bad experience
Bad experience. I purchased an expensive Emily Nixon ring through Toast and paid for postage, not only did it take ages to arrive but it was the wrong ring. I then emailed expressing that I had ordered this for a 60th birthday gift and could they send another one, they then acted as if it was my fault the wrong item had been packaged and refused to send me a replacement until I had returned the incorrect item and re-ordered. I did this, but explained that I had already paid them for the correct ring and they refused to send the item (despite my urgency) so I left without a present and am yet to receive a refund. Go elsewhere
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Alex,
Thank you for your review. We are really sorry to hear about your experience and that the item didn’t arrive in time for the birthday gift you had planned. This certainly isn’t the level of service we aim to provide.
We would like to look into this urgently and resolve it for you. Could you please provide your order number so we can investigate what happened and arrange the appropriate next steps?
Thank you for bringing this to our attention, we are keen to put this right.
Kind regards,
TOAST.
I bought shoes at £150 but when they…
I bought shoes at £150 but when they arrived they were marked at £135. I contacted Toast who said they were entitled to mark down then mark back up. This may be true but what a sad state of affairs from a prestigious company. Very poor customer service.
1/6 Toast have asked for me to provide an order number. 2825619
2/6 Toast have sent an apology and refunded me £15. This feels better than the dismissive initial response. Thanks Toast.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von TOAST
Hello Irene,
Thank you for your review and taking the time to share your feedback.
We are sorry to hear of your recent experience as this is not the service we would expect for our customers.
Please can you update your review to provide your order number so we can look into this further?
Kind regards,
TOAST.
UPDATE
Hello Irene,
Thank you for providing your order number.
We will be in touch to refund the price difference for you and apologise for any disappointment caused by this.
Kind regards,
TOAST.
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