Repair of my samsung bud 3pro was timely. Earbuds was replaced and sent back seamlessly. Proper communication via email was maintained by the company all through the period of repair and return.
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Das sagen Bewerter
Avoid this company at all cost . They Had my phone for over a week to now say they cant replace the screen protector because its a scratch on the oled screen and quoted £390 odd 🤣🤣 samsung is curr... Mehr ansehen
Unternehmen hat geantwortet
Great customer service. I was guided through the entire process and provided with clear, easy-to-follow instructions. They even arranged for my phone to be collected from my workplace, which was i... Mehr ansehen
Unternehmen hat geantwortet
They provide a wonderful repair service for Samsung products. I had damaged one of my Galaxy Buds3 Pro earpieces, and through Samsung Members I was able to get them picked up by a well renowned courie... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Kontaktinformationen
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Vereinigtes Königreich
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4.5
Hervorragend
2696 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Great service, but comms between departments frustrating
If things are straightforward, all is great, if not, communication can be frustratingly difficult as there seems to be a lack of communication between departments and automated actions kick in before a situation is resolved which resulted in me having to send the same device THREE times.
This is more down to Samsung procedures than TMT though, but as everything comes through as a Samsung contact that is not very obvious until someone takes the time to explain this.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Vanessa.
Thank you for taking the time to leave your review and for rating us 4 stars, we really appreciate your feedback.
We’re pleased to hear that your experience was smooth when everything was straightforward. However, we’re sorry to learn about the frustration you encountered when things became more complex. We understand how inconvenient it must have been to send your device multiple times, and we completely appreciate how this could feel like a breakdown in communication.
While some processes are guided by Samsung’s procedures, we recognise that this isn’t always clear, especially when communications appear to come from a single source. Your feedback highlights how important it is for us to better explain these distinctions and ensure clearer, more consistent communication throughout.
We’ll be sharing your comments internally to help improve coordination between teams and avoid situations like this in the future. Thank you again for your patience and for bringing this to our attention.
Kind regards,
Owen
Great support!
Contacted Samsung support on Saturday. Device collected Sunday. Was able to track progress online. Repair not possible so a replacement was sent and received the following Sunday. Whole process took 7 days from start to finish.
5. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Gary.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First!
Kind regards
Owen
I lodged a complaint that my earbud…
I lodged a complaint that my earbud pro3 Samsung is giving me problems, they got back to me to send it back to them and I did!. They didn't repair it for me but swapped it with a new one. All within three days. Thanks. I'm happy with the service I got. Kuddos.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Titus.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First!
Kind regards
Owen
TMT First were great and massively…
TMT First were great and massively supportive.
Helping prevent delay on my repair unnecessarily and also managing to get my phone back to me within 7days. The process was handled well and their staff when calling in were always excpetionally helpful.
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Rebeka.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First!
Kind regards
Owen
Thankyou Samsung
Sent my Samsung ring in due to battery issues.
The ring would charge to 100% within 5 minutes then die shortly after.
Samsung have sent me a brand new ring within 3 working days. 👏
4. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Sarah.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First!
Kind regards
Owen
Excellent service, many thanks.
Phone was collected within the one hour timeslot, packed securely by DPD on Friday 27 March, repaired, and returned on Thursday 2 April, again within the timeslot allocated by DPD.
Again the phone was securely packed.
Continually advised of progress. Absolutely delighted with the service, thank you.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Paul.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First!
Kind regards
Owen
Repaired my phone within a quick time
Repaired my phone within a quick time, cant fault them.
23. März 2026
Antwort von TMT First
Hi there, Stuart.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First!
Kind regards
Owen
Fantastic service!
I sent my tablet off to be repaired under warranty as it randomly became unusable. I organised a repair via samsung. Within just a few days, I had the tablet back and in better condition than it left. The repair work was flawless. The tablet now works perfectly. Very pleased.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Daniel.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First!
Kind regards
Owen
Very quick
They repair very quick my inner screen,thank's
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, George.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First!
Kind regards
Owen
Antwort von TMT First
Hi there, Jay.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First!
Kind regards
Owen
Excellent service
Excellent repair service. However the time between collection repair and delivery could be shortened to between 3-4 days
30. März 2026
Antwort von TMT First
Hi there, Ugochukwu.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First!
Kind regards
Owen
Antwort von TMT First
Hi there, Mark.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First!
Kind regards
Owen
1st Class Repair Specialists and Customer Service.
excellent customer service from TMT First. i had a faulty battery on my phone. sent back to samsung for repair, this was carried out by there repair specialists TMTFirst, received my phone back a few days later working as new with brand new battery. even received a courtesy call after receiving my device back to make sure all okay. Brilliant Service and 5 stars from me.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Khalid.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First!
Kind regards
Owen
Great repair team poor customer service
The actual service that my device undertook was actually very good. I do think that they just swapped my device as some hits and cracks were all gone but regardless,
I sent it Friday and I received my device on Wednesday looking or being brand New. The how and whys do not matter. That is excellent however you take it.
The reason I took 2 stars off is the whole experience with the transportation of my device. For a top dollars insurance, to use DPD and such a poor communication through the whole process is unacceptable.
Their claim web has low capacity of characters so my flat was missing a digit, let's say I was in flat 22 and because of the limitations on the characters you can type only the number 2 was save. Despite me emailing them they still fail to change it and the already poor quality of drivers from DPD made my life difficult to send or receive my device.
I had to wait for a whole hour outside my building to ensure that the transport would not give my device to the wrong people or just cancel my delivery both times.
I would expect with such a high end price that your policy holds to be able to afford a decent transport and better customer service support.
All the rest of the steps however held the high standards you would expect.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Mixalis.
Thank you for taking the time to share your detailed feedback with us.
We’re really pleased to hear that you were happy with the repair itself and the turnaround time — getting your device back to you quickly and in excellent condition is something we always aim for.
That said, we’re very sorry to hear about the issues you experienced with the collection and delivery process. We completely understand how frustrating it must have been to deal with address limitations, repeated communication, and the inconvenience of having to wait outside to ensure your device was handled correctly. This is certainly not the level of service we want our customers to receive, especially when it comes to something as important as the safe transport of your device.
Your comments regarding the address character limit and the lack of follow-through after your email are particularly concerning, and we’ll be raising this internally to help prevent similar situations in the future. We also appreciate your feedback about the courier experience, as this is a key part of the overall journey and something we continuously review with our partners.
It’s great to know that other aspects of the service met your expectations, but we fully recognise that the overall experience should reflect those same high standards from start to finish.
Thank you again for your honest feedback, it really helps us improve.
Kind regards,
Owen
Fantastic
Fantastic. Very quick turnaround. 3 days total from posting to receiving my device back. Keep up the good work
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, James.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First!
Kind regards
Owen
Very quick to collect repair and…
Very quick to collect repair and return.
My product was collected, repaired and returned in 3 days.
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Scott.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First!
Kind regards
Owen
Couldn't be happier really
Couldn't be happier really. Incredibly speedy service, I was kept well-informed throughout the process, and my repaired item is working like a day-1 device. I'd gladly use the service again, but hope I don't have the need to!
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, John.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First!
Kind regards
Owen
Excellent Customer Service
Very good. Was initially annoying that the warranty claim was rejected but it turned out to be a Samsung issue that was easily resolved. Rang a customer service number & Victoria who had sent me the mail answered the phone. Pretty unusual these days!
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Pete.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First!
Kind regards
Owen
My journey started with the samsung…
My journey started with the samsung earbuds what i purchased on amazon. After about 2 months i had problems with them and i contacted to samsung because i still had warranty on them. After more then 1 hour of phone call the samsung "expert" said everything is perfect and i can send them back. Service order reference: 4292618370. Few days later i had an email wich only says not under warranty. I can pay for the service for a third party company or they going to send them back. I call them what is it and they said not going to fix it because i bouth the earbuds abroad. ( they are from amazon) i sent the invoice to a lady and i was waiting days again. I had an other phone call again. An other lady asked me why i haven't send the invoice. I said i did straight away after the first phone call. I can proof still have the email with her name. Sent again. She said oh maybe she forgot to send to us but now everything is perfect and the repair is on the way. Two days later i had an email early morning we going to send back the earbuds. I called an other "expert" this time and he said the earbuds were made in UAE so they not going to touch it. Never had a worst experience in any costumer service in my life and all my devices were samsung at home but until now. Never buy any samsung again in my life. Very disgusting company. Shame yourself. I only have samsung products more then 10 years in my household but never again
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Robert.
Thank you for taking the time to share your experience, and we’re very sorry to hear how frustrating this situation has been for you.
We completely understand how disappointing it must have been to receive conflicting information and to have to follow up multiple times regarding your earbuds. That’s certainly not the level of clarity or service we aim to provide, and we apologise for the confusion caused during your interactions.
From what you’ve described, the issue relates to the device being an overseas model, which unfortunately means it isn’t covered under the manufacturer’s UK warranty. We appreciate that this isn’t always at the point of purchase, especially when bought through online marketplaces, and we recognise how frustrating it can be to only discover this during the repair process.
That said, we’re sorry that this wasn’t clearly explained earlier and that you were given inconsistent updates. Your feedback about communication and the handling of your case is incredibly important, and we will be raising this internally to ensure clearer, more accurate information is provided from the outset.
We truly value your loyalty to Samsung products over the years, and it’s disappointing to hear that this experience has impacted your trust. While this outcome wasn’t what you expected, we do appreciate you bringing this to our attention so we can work to improve.
Kind regards,
Owen
Really quick turnaround
Really quick turnaround
And professional service
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von TMT First
Hi there, Selina.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First!
Kind regards
Owen
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