Thrifty Car Rental Bewertungen 

Rented a car from Thrifty, arranged through Discovery Cars .com when visiting Budapest.

Price was very reasonable, and the staff at the downtown office were very good - spoke perfect English, no hard 'up-sell' on insurance (was appropriately raised, but I had already purchased elsewhere), and very easy collection. Drop off was just as easy. No issues with the car and handover took no more than 10 minutes. Quick, efficient and polite car rental service, excellent.

Paid up front for vehicle hire at LAX, when picking up the operative bullied us into signing for a provisional sum for fuel, even though we also paid a $500 deposit for them to hold! We returned the vehicle with a full tank and they have still then charged us $87!! They can’t provide evidence that the vehicle was refuelled as they wouldn’t have needed to do it, we have a receipt showing the fuel we put in and showed them when we returned the vehicle. They also took money for roadside assistance, even though we weren’t told about this! They are just after your money and will push you to sign and say it’s just for the deposit, completely missold! AVOID AT ALL COSTS!

I had a very disappointing encounter with thrifty Rent-A-Car at Phoenix Airport last month. The cheapest offering they had online through Expedia was a Hyundai EV for about $25 a day. Thrifty kept sending me messages before the rental to hurry up and "check in" so I wouldn't have to go to the counter. I could just go to the lot, get the keys and drive off. So before I arrived in Phoenix I did the check-in and the website said it was successful. But down below in the small print it said I should go to the counter to check in. When I got to the counter it was so crowded I decided to go to the lot and see if I could get the car. The main reason, when I pulled up the "check in data"it said this car had no air conditioning. It was 109° outside and I couldn't believe that in the summer anybody would rent a car without air-conditioning. At the lot the lady told me there was a "glitch" which caused the data to show there was no air conditioning and she assured me all their cars had air-conditioning but I would have to go to the counter to check out the car.

So I went back up to the counter, waited in line and a sign indicated, with a QR code which we could scan, that we could skip the counter and go right down to the lot to get the car. So I scanned the QR code, went through the "check in process" and a page came up that said I could pay $29 to go down to the lot instead of standing in line. I decided to wait in line. I wasn't going to pay $29 to go through another "check in system".

When I got to the counter the lady said that indeed the car did not have air conditioning and she also said that I needed to at least buy a third-party insurance which was going to cost an additional $25 a day even though my credit card covered the collision damage Part of insurance. She also said that she could give me a "similar car" to the Hyundai. I asked her what the total for five days would be and she said $500 which is $100 a day. She said that was the best she could do. I called it out for what it was, the whole process was a total scam. I left the counter, went to enterprise Rent-A-Car which I used many times in the past. They told me to sit down, book online because it was cheaper than booking at the counter, then come up to the counter and in three minutes they had me in a lot with a car. The car was $60 a day which was much more than what was originally planned but I really didn't have many choices since going to other counters were going to cost $100 a day.

Later on I checked the Hyundai website and found that even that model car was never sold without air-conditioning. The thrifty people told me the reason Hyundai did not have air-conditioning in their EV's is that it consumed too much power. I don't know if Hyundai was leasing EV's without air conditioning to rental companies but I highly doubt it.

Thrifty Dubai charged me for a traffic fine without showing any official proof—just their own internal bill. I checked with Dubai Police myself: no fine was listed. After I returned the car and paid Salik, they charged me again the next day without notice. Everything is done through internal bills, no transparency. Search online—many people had the same issue. Not recommended.

I had an incredibly disappointing experience with Thrifty (part of the Hertz group) at the LAX airport. I booked and prepaid for a rental in January 2025, for 1 day. When we arrived to pick up the vehicle, we spent 1.5 hours at the counter due to vague "issues" with our reservation—something you don’t expect after paying upfront. Eventually, we were offered a Ford Escape 2021 as an "upgrade" for the inconvenience.

The agent repeatedly asked if I had coverage through my Visa—at least five times—which felt excessive and left me uneasy. Exhausted from the long wait, we skipped the vehicle walkaround (which, unfortunately, turned out to be a mistake), especially since the gated, heavily monitored parking lot gave me the impression the vehicles were secure and pre-inspected.

Due to the LA wildfires during our trip, we barely used the car; it was parked in an underground garage most of the time. The next day, before heading for a cruise, we returned the car. That's when things got worse. I was told there was damage to the front fog light area—damage that looked old and in a place that made no sense based on how I parked (front-in).

When I requested pre-rental photos or inspection reports, I was sent a damage report that showed mileage 5,000 miles lower than when I returned the car (66660 vs my actual 71590). When I asked for clarification about this huge discrepancy, I was completely ignored.

To add insult to injury, they charged me over $6,100 USD, claiming repairs for the front bumper, grill, fender, lamps, radiator, cooling system, AC/heater, diagnostics, and miscellaneous fees. The actual damage they cited was minor and clearly unrelated to things like the radiator and AC system.

Thankfully, my Visa insurance covered this, but the experience left a terrible impression. Needless to say, I won't be renting from Thrifty or Hertz again. Renters beware—do your own inspection no matter how tired or rushed you are, and be cautious of questionable damage claims.

In April we went to Toronto, at the airport with our car reservation, our minivan was ready no problem. But they won't accept our collision waiver, which is covered by our credit card. They have their own insurance packages which you have to accept because you'll have no choice at that point, the total of 1 wk. of rental costs about $1000. Their practice is close to scamming and is definitely deceptive, can let people know this before reservation, buyers beware.

Since using Thrifty Car Rental at Orlando Airport I’ve had constant charges to my credit card. Firstly although I’d prepaid for my rental they tried to charge me $590 for an “upgrade” which I disputed and they then reluctantly refunded. They have now charged me over $107 for tolls when I’d already been charged for a prepaid toll pass. They don’t reply to emails and obviously don’t care about their customers. Avoid at all costs

No where to park your car when you go to collect the van, so be prepared for a long walk in. They only rent if you have an in date passport. Not a great business concept as I am sure I am not the only one who has not been abroad since Covid. And don't think logically and take your last passport which was issued to you be the Government, if it's not in date they will not count it. They must be scared that you are going to pack up the van in your suitcase and fly off to Benidorm with it.

''I would put 0 stars for them,''
Watch out for this car rental company in Budapest airport!! If you have to drop off a car out of office hours do NOT rent from them! They will find some damage on the returned car and they will charge you without you agreeing to it. For me they said I scratched the rear bumper(!!!) and they charged me $238. I never damaged anything, so please, all of you: Be careful, they are scammers ! Always make sure that you drop off your car to an attendant otherwise you will be charged some kind of damage.

I am a Blue Chip member so have used Thrifty in the past. Not sure going forward. And I’m not 100% certain if the blame lies entirely on Thrifty but maybe some on Priceline who I booked it through. I paid the majority of the bill at booking with Priceline. When I tried to do the early online check-in the price was much higher. Called Priceline and they contacted Thrifty who assured us everything is good. Of course when I checked in at the Thrifty counter, price was much higher. Contacted Priceline who contacted Thrifty and said I had to pay the price to get the car and to appeal the raised price after I returned the car. I did. It was a bit of a lengthy process but I thought worth the money. Then they sent a request for more information which I provided. Then……Nothing. I sent an email last week for an update. Nothing. I’m sending another email this morning.

I was provided a replacement thirsty car for four days after a breakdown. It was arranged through MG assist.

From the pre delivery phone call, delivery, the car it’s self and the driving and the return everything was what’s expect from a good car hire firm. At both ends Lincoln and Brighton branch staff were super friendly and efficient.

I’d like to thank all involved in helping to make a pleasant outcome to what may have been a disaster had I not had a car.

The vehicle provided was a Volvo x40 and is amazing to drive.

I’d give six stars for service if I could.

This was a uk rental.

Our rental experience with Thrifty was horrible. This was our family’s first trip to Hawaii and Thrifty made it less enjoyable. It took our representative at the airport a very long time to process our booking (over an hour). We used Expedia to book the rental, however we were NOT told beforehand about the $500 hold that would be placed due to using a debit card. Very unprofessional! We were also not told about the extra fuel and insurance fee fees required on the vehicle (totaling over $300)! Even worse to follow was that our car’s battery died. It was cranking 0 V. We called roadside assistance and had to wait nearly 2 hours for help. They would not bring us a replacement vehicle instead they sent AAA to jumpstart the vehicle and we had to drive ALL the way back to the airport to exchange it. Whenever we went to exchange the vehicle, they even mixed up the exchange vehicle’s make and model and had to wait for them to sort it out. My family is VERY displeased with our experience and we would NEVER recommend Thrifty to anyone.

Arranged for rental via phone due to problems with current rental. I got to the airport rental in Sarasota Florida and did not take the car and was told there would be no charge. Received a 600$ plus charge and told it was a non refundable charge that I was never told or sign for. Will never use thrifty again

BEWARE! Thrifty Las Vegas representatives will automatically add multiple insurance charges without discussing it with you. If you do not catch it, you will be charged significantly! I stated I was not interested in insurance and so the representative removed the charge, or so I thought! (She only removed one). Remaining on my receipt was a charge for the amount I expected to pay for the car and the agreed upon prepaid fuel (therefore I didn’t question it further). Instead, it was a charge for additional insurance! It was not clear and never discussed with me, even after expressing I was not interested in insurance coverage. Thrifty encourages deceitful tactics and I suggest you take your business to one of the many other car rental businesses. If you do go through Thrifty, question every single line item and do not assume anything.

Additionally, I did not catch this until I returned from my trip and thought I was accidentally charged twice. I did reach out to Thrifty customer service (Tiana and Amanda) when I noticed this error, who notified me it was for insurance that I “agreed” to. They were not helpful and did not offer resolution after I explained this was never discussed with me.

Linda at the rental desk at Fort Myers Airport (RSW) in Florida was wonderful. She was kind and very helpful. The fact that the car was great was a bonus. Linda was the highlight. Thank you again Linda.

Thrifty collected a courtesy car without checking it or asking me to sign any handover doc/screen. They then started harassing me to pay them money for alleged damage. Extortion, pure and simple. Use another firm.

This was not a good experience at all. To save time we went right to the parking garage to get our vehicle through the app. We waited and waited to the tune of about an hour. I kept getting the message that our vehicle wasn't ready yet even though we were right on time for our pickup. Finally I went inside to the service desk which by now was very long. The woman told me "Oh, the app is down. It's not working". Really?? There was no people outside to inform me of this. Then when I asked if I could get a discount or upgrade due to the inconvenience she said I couldn't because when I booked I chose the option of paying in full rather than at the airport because that was the cheaper option. She offered to give me an upgrade and told me where to go and I could choose from any in that particular area. It turns out the car I originally booked was sitting right there amongst the "upgrades". Biggest bait and switch operation I've seen!! Never again, I will rent from a different company for sure.

Bad service, scam, not Nice people. Not wanted to think in solutions

Hired a thirfty car through booking.com in fuertuventura and we had 5 people in front and it took and hour to get to the front as they were making a determined effort to up sell. They actually put additional insurance on our agreement and tried to get me to approve until I told them I had my own. Then the scam to beat all scams they told us we had to clean and hoover the car to the same standard as when we collected it or we would be charged for cleaning