XSTANCE Bewertungen 

The pain in my hop is getting better every day.

I have to admit, day one, I was skeptical. The arch support took some getting used to. I was determined to stick with the insoles though. I followed the recommended use schedule and gradually increased my time with the insoles. By day 4, I was sold. My pain from plantar fasciitis was gone, my knees felt better and my walk time increased. I have been recommending them to my friends, family, and strangers I meet during my day.

I fat fingered the shipping address and I’m deployed. I realized the mistake after I had submitted my order. I sent an email to the customer service agent Jason Lavelle and he responded with not only an email of it being fixed but with a picture of the address resolution on my behalf. There was no I’m sorry about that just a quick resolution and response. Thank you Jason for your help in getting my new insoles to me.

The insoles feel great on my feet. I think I need some more supportive shoes to help my balance

I had to wait for my order to take its sweet time through china. I thought this company was in the US and that it would ship from the US. I’m not happy about waiting 3 weeks for a delivery

Great fast response and immediate solve problem explained everything.

Great product. They definitely have helped my feet. So much so that I bought the xstance slides. I hope you all are working on an athletic version of these as well.

The timeliness of your response to my inquiry and the way that you resolved my problem. It let's me know that there are kind people still out in the world.

The original package never arrived. I reached out and did get an email that the matter would be looked into and never heard back. Eventually in about 3 weeks (last week) a package arrived and I have my foot creme. Thank you.

The customer service representatives offered discounts in an effort to persuade me to keep the insoles after I expressed my desire to return them, citing discomfort with the left insert. I tried the inserts in several pairs of shoes to determine if the issue was with the inserts themselves or the shoes; however, the insert was indeed the problem, even when placed flat on the floor. They suggested I try the inserts for an extended period to allow my feet to adjust. Regrettably, I was unable to use them for more than a few minutes. I am disappointed that they did not work for me.

Rate at which questions were answered. But the style and shape of insoles for men and women should be different. Size 9 womens should be very different than size 9 in mens despite the ability to trim them. Trimming them will compromise the integrity and the support of the insoles. I will need to return the three that I got for myself. The only one I kept was for a man.But I think having to pay postage for a desgn flaw should not fall on the consumer.

Fast and easy to deal with

I love the products and the customer service! I’m so excited to continue ordering more.

My insoles came damaged but were swiftly responded and replaced and with a little gift. Thank you so much : )

Excellent customer service. Although the product did not work for me due to other knee issues the staff as respectful responsive and help come to fair resolution for both parties. Will recommend you to my friends and family.

Working with Jason was so easy. He was quick to respond and took care of my return without issue

My experience started off as a 1-star. Post office said the 4 insoles I ordered was undeliverable. I sent a picture of my house and address to support to show Google knows where I live and there are no obstacles. Customer service sent the order back out and this time I received 1 pair of insoles instead of 4. I contacted Jason in support again (who was so kind with the errors that happened on my order) and he made sure I had a new order of 4 insoles sent out and a little gift for waiting over a month to finally get my order. Jason's kindness was so over and above anyone I've even dealt with that I have to give Jason 5 stars. (The distribution area needs to up their game but I want to recognize someone who was over and above what you normally get with support). Thank you Jason.

Placed an order online. You guys tricked me with the up-selling. I sent an email canceling the order within 10 minutes. I received no response. 5 hours later I get an email stating that the inserts shipped. They were not shipped. Just a label was created. So you did not honor my request to cancel within 10!minutes of ordering. Conveniently chose to ship hours after I sent a cancelation email, but before answering my request. Very unscrupulous business practices.

Your customer service is awesome. After i made a mistake in my address and noticed my order was returned by shipper, Jason corrected everything and I received my order.