I have been using the PetLabCo. joint care chew for over five years for my ageing pug. At 15 years old, she is doing great. She does have some degenerative issues not related to joints that are givin... Mehr ansehen
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Das sagen Bewerter
Jury is still out on whether the product works (only been 2 wks) but already trying to send me “my next subscription” shipment (despite buying a 3 month supply initially) Tried to change the shipm... Mehr ansehen
Unternehmen hat geantwortet
Fast, efficient delivery. I would have gone for the extra bonus offers (as I have done in the past on a few orders) but the shipping bags have not been large enough. I lost three tubs in a shipment t... Mehr ansehen
Unternehmen hat geantwortet
I am now on my 4th month and i was not sure if it was going to work BUT i am saying it has controlled my pugs allergies and i am now taking away Apequel. This is huge!! It has stopped my dog from lic... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Vom Unternehmen geschrieben
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Kontaktinformationen
1145 Midland Avenue, M1k 4H2, Toronto, Ontario, Kanada
- +1-873-300-6088
4.3
Hervorragend
366 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Always on time,packaging very good
Always on time,packaging very good. Our dogs think it's a treat! Happy dogs, happy owners
3. November 2025
Antwort von PetLab Co. - Canada
Hello Diane,
We're happy to hear that our punctual service and careful packaging please you and your dogs! Thank you for sharing your positive experience with us.
Best Regards,
PetLabCo.
Works great
This product works wonders on my dachshund who at one time could not walk and now he can thanks to your product thank you
27. November 2025
Antwort von PetLab Co. - Canada
Hello Julie,
We're so happy to hear that our product has made a positive change to your dachshund. Thank you for sharing this wonderful success story with us!
Best Regards,
PetLabCo.
Very happy with this company.
26. November 2025
Antwort von PetLab Co. - Canada
Hello Tara,
We're so glad you're happy with our company. Thank you for letting us know about your positive experience!
Best Regards,
PetLabCo.
I have two of the most pickiest eaters…EVER
I have two of the most pickiest eaters ever...a Pug and a Chihuahua ..they had bad breath and tartar on their teeth..tooth brushing..NO WAY...sprinkled your product on their food and have noticed tartar diminishing and bad breath..not as bad...they eat their food and don't even seem to notice...this is a great product!!!! Recommend for those picky pooches..you got to try it!
1. November 2025
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hello Sharron,
Thank you so much for sharing your experience! We’re thrilled to hear that even your picky eaters — your Pug and Chihuahua — are enjoying the product and that you’re seeing a positive difference with their tartar and breath. 🐾
Thank you for recommending it to others, and we’re so happy your furry friends are loving it!
Best Regards,
PetLabCo.
I called about my order and the…
I called about my order and the operator was able to fix the automatic shipping and I received my product within the time that I expected
29. November 2025
Antwort von PetLab Co. - Canada
Hello Denise,
Thank you for sharing your experience! We’re glad to hear our team was able to help update your automatic shipping and that your order arrived right on time. If you ever need anything else, we’re always here to help!
Best Regards,
PetLabCo.
Fast delivery
Fast delivery, my picky Shitzu, Ducky. Loves them. I do have to coat them with butter though. It is helping a lot with his itching problems. His coat looks healthier as well. Thank you for your free first order. I will continue giving these to Ducky. I tell him to "take his treats" so he knows they're good for him!
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hello Lynndel,
We're so glad Ducky loves the chews! It's great to know they made a positive difference. Thank you for sharing your experience and for choosing our product. We appreciate your continued support!
Best Regards,
PetLabCo.
Antwort von PetLab Co. - Canada
Hello Dawn,
Thank you for sharing your feedback. We're sorry to hear that the product didn't help your dog. Supplements can take up to 3 months of consistent use to truly see their potential benefits. However, every dog has different needs, and it may take a different approach to see the results you’re hoping for.
You’re always welcome to reach out to us directly. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns.
Best Regards,
PetLabCo.
SCAMMER
We been using this product for 6 months on our 2 dogs and see no results. Their breath still stink and teeth getting more yellow. We contacted the company for refund but they refused. BEWARE SCAMMER
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hello Daniel,
Thank you for sharing your feedback, and we’re so sorry to hear about you and your pup's experience.
Please know that we are committed to transparency and customer satisfaction. Our team reviews every refund request individually, and we always do our best to support our customers based on the details provided.
Could you kindly provide us with your order ID so we can look into this further? Please know that we also have a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns.
Best Regards,
PetLabCo.
T your meds work for my dog and everything is doing well thank youhe pills are working is just that I…
The pills are working is just that I have eight unused bottles and I wish to cancel my order until I start running low. Please again cancel my auto pay for your product. Thank you very much.
18. November 2025
Antwort von PetLab Co. - Canada
Hello Edward,
We’re glad to hear that the product is working! I completely understand wanting to pause your subscription while you use your current supply. Please know that you have the option to adjust the delivery frequency or postpone it anytime through our customer portal.
In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention!
Kind regards,
PetLabCo.
I tried so many things to get my German…
I tried so many things to get my German Shepherds teeth clean. But they just didn’t work & kept getting browner . Vet teeth cleaning is so expensive so I did my research, looked at reviews & decided to give Petlab a try . Well it’s been about 4 weeks now & I can honestly see a difference in his teeth ! His teeth are whiter , the brown in his back teeth is diminishing! I mix it in his food He just eats the powder that way . I’m so glad I took a chance on this product because ITS WORKING !!! I’ve recommended it to others that I know that have adopted shelter pets like I have !
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hello Sharon,
Thank you so much for sharing this wonderful update! We’re thrilled to hear that you’re already seeing such a positive difference in your German Shepherd’s teeth.
It’s great that mixing it with his food works well for him, and we truly appreciate you recommending us to others, especially fellow pet parents with adopted pups. Your trust means a lot to us!
Best Regards,
PetLabCo.
Well packaged and arrived on time!
18. November 2025
Antwort von PetLab Co. - Canada
Hello Michelle,
We're happy to hear that your order arrived well packaged and on time! Thank you for your positive feedback; we appreciate it.
Best Regards,
PetLabCo.
I was disappointed that they dhoe the…
I was disappointed that they dhoe the blue bottles of the product and we get the white bottles. Plus amazon is delivering it. Not going thru the mail like it use to
11. November 2025
Antwort von PetLab Co. - Canada
Hello Samantha,
Thank you for sharing your feedback with us. We’re sorry to hear about the disappointment with the packaging difference. Some batches may come in updated or alternate bottle colors depending on the production run, but the formula inside is always the same high-quality product.
Regarding the delivery, carriers can vary depending on the shipping location and availability. At times, Amazon Logistics may assist with fulfillment to ensure faster delivery times, but your product is still coming directly from us.
We appreciate you letting us know, and if there’s anything else you’d like us to look into, we’re here to help.
Best Regards,
PetLabCo.
Antwort von PetLab Co. - Canada
Hey Judith,
We're happy to hear that your dog loves our product! It's always great when our furry friends enjoy the things we get for them. Thank you so much for sharing!
Kind regards,
PetLabCo.
DO NOT BUY …
Purchased this product to replace a pharmaceutical prescirbed medication (Zenrelia) for my dog living constant intching. Well after 2 weeks of using this product... I am facing a NEGATIVE VERDICT with NO visible ITCHING REDUCTION on my dog. While the prescribed medication I had purchased worked after only 24 hours, and shared that info with PetLabCo, I was only met with the following remark: "in order to fully test the effects of the product, you would have to give 3 months of these to your dog". In other words, order MORE of these brown "chunks" before judging if they really worked.
Where I come from... we call this a SCAM.
Therefore save your money or invest in truly tested medication. No dog needs to suffer... so that PetLabCo can make some easy money of our backs.
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hi Dany, I am sorry to hear that you did not see the results you were expecting when using our product. Please keep in mind though that our products are a supplement, not a medication. Our products cannot treat or cure any illnesses, infections, or diseases, and are not a replacement for a prescribed medication.
We always advise customers to consult with their vet before using our products to determine if this is the right fit for them. This is also stated on our website and product labeling.
We have reached out to you via email to further discuss your specific concerns to resolve this matter together. Thank you!
Delivery of products
Delivery is on time and the company let's me confirm my shipment
3. November 2025
Antwort von PetLab Co. - Canada
Hello Ninja,
We’re so glad to hear your delivery arrived on time and that our confirmation process is working well for you! 💙 Thanks so much for sharing your experience — we truly appreciate it!
Best Regards,
PetLabCo.
Scammy, spammy and does not work!
My dogs tried the green powder and they became gassy and their breathe did not change.
Trying to cancel the subscription has become a nightmare.
Their website is difficult to cancel on and now I am on hold on their non-existent help-line.
Scammy, spammy and does not work!
10. November 2025
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hello Tanya,
We’re truly sorry to hear about your dog’s experience — that’s certainly not the kind of impression we want to leave. We completely understand how frustrating this must have been, especially when trying to cancel your subscription.
We’re also sorry that you’ve had difficulty reaching us. Our team would love the chance to make this right. Please don’t hesitate to contact us directly at help@thepetlabco.ca or call our Customer Experience Team at +1 873-300-6088 so we can assist you as quickly as possible.
Thank you for bringing this to our attention — we genuinely appreciate your patience and the opportunity to help. 💙
Best Regards,
PetLabCo.
Antwort von PetLab Co. - Canada
Hello Irene,
We appreciate your positive feedback! We're happy to know you found our service fast and our customer service efficient and friendly. Thanks for your time!
Best Regards,
PetLabCo.
My dog isn't eating them
My dog isn't eating them. Please discontinue my subscription.
31. Oktober 2025
Antwort von PetLab Co. - Canada
Hello Leo,
We’re sorry to hear your pup isn’t enjoying the chews — we know how frustrating that can be! 🐾 Some tips that have worked for picky eaters include adding a little peanut butter, wrapping the chew in cheese or a favorite treat, or mixing it with a bit of plain yogurt. When trying these ideas, please keep in mind any allergies or sensitivities your dog may have.
If you’d still like to discontinue your subscription, our team will make sure that’s taken care of. Thank you for sharing your feedback!
Kind regards,
PetLabCo.
It was shipped out very quickly
It was shipped out very quickly. The packaging was great and the product works well on my dog's teeth.
8. November 2025
Antwort von PetLab Co. - Canada
Hello Delena,
We're so happy to hear that the product works well for your dog's teeth and that you received it quickly with great packaging! We appreciate your feedback!
Best Regards,
PetLabCo.
Muy amables y gran servicio.
30. Oktober 2025
Antwort von PetLab Co. - Canada
Hello Lluvia,
¡Muchas gracias por tus amables palabras! Nos alegra saber que tuviste una excelente experiencia y agradecemos tu apoyo. 💙🐾
Best Regards,
PetLabCo.
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