I have been using the PetLabCo. joint care chew for over five years for my ageing pug. At 15 years old, she is doing great. She does have some degenerative issues not related to joints that are givin... Mehr ansehen
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Das sagen Bewerter
Jury is still out on whether the product works (only been 2 wks) but already trying to send me “my next subscription” shipment (despite buying a 3 month supply initially) Tried to change the shipm... Mehr ansehen
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Fast, efficient delivery. I would have gone for the extra bonus offers (as I have done in the past on a few orders) but the shipping bags have not been large enough. I lost three tubs in a shipment t... Mehr ansehen
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I am now on my 4th month and i was not sure if it was going to work BUT i am saying it has controlled my pugs allergies and i am now taking away Apequel. This is huge!! It has stopped my dog from lic... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Vom Unternehmen geschrieben
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Kontaktinformationen
1145 Midland Avenue, M1k 4H2, Toronto, Ontario, Kanada
- +1-873-300-6088
4.3
Hervorragend
366 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Antwort von PetLab Co. - Canada
Hello Angelica,
¡Qué alegría saber que a tus hijos les gustan los productos PetLabCo! 🐶💙 Nos encanta formar parte del cuidado de sus perritos. ¡Gracias por confiar en nosotros!
Best Regards,
PetLabCo.
Antwort von PetLab Co. - Canada
Hello Eugenia,
Thank you for your kind words and for sharing your positive experience with us! We take pride in providing exceptional customer service, and your feedback validates our efforts. We look forward to serving you again and appreciate your support.
All the best,
PetLabCo.
My delivery was late.
My delivery was scheduled October 30 by 9 pm. It did not arrive.when I tracked my order, it said out for delivery. Then I got an email saying that the first delivery failed and would attempt again. I finally received my order on Sunday November 2.
3. November 2025
Antwort von PetLab Co. - Canada
Hello Cheryl,
We’re so sorry to hear about the delay with your delivery. We completely understand how frustrating it must have been to wait after seeing your order marked as out for delivery.
While our standard delivery timeframe is typically 3–5 business days, delays can occasionally occur due to courier scheduling. We’ll share your feedback with our shipping partners to help improve future deliveries.
Thank you for your patience and for bringing this to our attention. We truly appreciate your understanding.
Kind regards,
PetLabCo.
I didn’t received the scoop for the…
I didn’t received the scoop for the probright I can’t give it to my dog with out the scoop
30. Oktober 2025
Antwort von PetLab Co. - Canada
Hi Edwin,
We’re sorry to hear that your ProBright Advanced arrived without a scoop! Sometimes the scoop can get buried at the very bottom of the tub during shipping, so if you haven’t already, would you mind checking there just in case?
In the meantime, our team will also be reaching out to make sure you’re fully taken care of. Thank you so much for letting us know — we really appreciate you bringing this to our attention!
Kind regards,
PetLabCo.
Questionable Cancelation Policy
I canceled a subscription and then received a shipment notification days afterwards. When I tried to contact the company AND provide a verification of my canceled subscription, which was canceled PRIOR to the shipment, my emails went unanswered. I
Update: I received a response asking for the Order ID which was provided in the multiple emails that I sent to the company but here it is again since I really do not have a way to reply to the company that has made any difference. Order ID: 11176998. Here is hoping that they actually do something about it and I can update this again with positive news. Otherwise, it is just an attempt to make it look like they are responsive.
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hi Cheryl,
We’re sorry for the trouble you’ve experienced. There shouldn’t be any orders processed after a subscription has been canceled — unless the cancellation occurred after an order was already processed for shipment.
We always strive to respond to our customers as quickly as possible, though it’s possible your message may have been sent to one of our marketing email addresses, which aren’t monitored, rather than our Help center inbox.
We’d really like to take a closer look at this and make sure everything has been properly resolved. Could you please provide your Order ID? We truly appreciate the opportunity to make things right.
Kind regards,
PetLabCo.
Good customer service
My dog Hazel has been scratching, I ordered chews from PetLab. She would not eat them. Their policy is return within 30 days unopened. Well I emailed and while they were opened they refunded 1/2 my money. I was happy with this and I have them to donate.
25. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
We’re so glad to hear that our team was able to help with your refund, and we truly appreciate your kindness in donating the chews. We’re sorry Hazel didn’t like them, but we’re happy we could make things right for you both. Thank you for sharing your experience!
Best Regards,
PetLabCo.
Horrible company cannot sign on to…
Horrible company cannot sign on to cancel subscription and cannot contact support. And yet they keep taking my money. I send the product back and I have zero refunds.
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
We're sorry you're having trouble canceling your subscription and contacting support. We'd love the opportunity to make things right. Please reach out to us directly by emailing help@thepetlabco.ca or by calling our Customer Experience Team at +1 873-300-6088.
Best regards,
PetLab Co.
Bad experience Made Better
I have a small dog that is easily affected by changing diet habits. I tried this product to help her. The company sent the product through Canada Post (knowing there was a possibity of a strike). After contacting the company I was assured they would resend it and they resent it through Canada Post. I have only had two months of the the product and have not received any more supply. I cannot speak to the product but will say there is VERY POOR customer service from this company.
Update - Customer service has contacted me and have addressed this. I still would hope that as a company they would use a different carrier than
Canada Post. I have decided to up my experience to three starts
9. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Thank you for taking the time to share your experience with us. We're truly sorry to hear about the delivery issues you've faced — we understand how frustrating it can be.
We appreciate you bringing this to our attention, and we'd love the opportunity to make things right. Please reach out to us directly by emailing help@thepetlabco.ca or by calling our Customer Experience Team at +1 873-300-6088.
We’re here to help and want to ensure both you and your pup have a much smoother experience moving forward. 🐾
Warm regards,
PetLabCo.
The dental powder has been amazing for cleaning their teeth
The dental powder has been amazing for cleaning my two yorkies teeth. They are 7 years old which is old for dogs not having dental cleaning from a Vet. The Vet says their teeth look good but may require cleaning next year. I truly believe that their small tarter around their gums will resolve the longer they take it. They have been using it for 4 months now and it has been an amazing improvement.
15. September 2025
Antwort von PetLab Co. - Canada
Hi Lani,
We're happy to hear that the ProBright Advanced has shown such positive results for your Yorkies! It's great to know their dental health is doing amazing, and we appreciate you sharing your experience. Thanks for your wonderful feedback!
Best regards,
PetLabCo.
Incroyable !!
Incroyable !!! En seulement 2 jours mes chiens ont arrêtés de se gratter et licher
Je vous les recommandent à 100/100
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Bonjour Lyne,
Merci beaucoup de faire connaître notre produit ! Nous sommes ravis d’apprendre que vous constatez des résultats visibles pour votre chien. Votre recommandation compte énormément pour nous et nous vous remercions de votre soutien !
Cordialement,
PetLab Co.
terrible customer service been trying…
terrible customer service been trying to cancel my subscription I keep getting charged.
15. August 2025
Antwort von PetLab Co. - Canada
Hi Felipe,
Thank you for your feedback! We're sorry to hear you had difficulty canceling your subscription. Someone from our Customer Experience Team will reach out to you and assist you and make sure the cancellation is done. Don't hesitate to reach out if you have other concerns.
Best regards,
PetLab Co.
Bad communication
I have order this product, at first my dog like it and then it finished and I reordered and the next batch came same order as the first and the formula must have changed and the dog doesn’t like it anymore. I tried contacting the company and sent them cancellation subscription, and to my surprise, they still are going into my account and take orders. I’ve also refused to accept an order and give it back to the delivery person and I have not received a credit for that order. This company is very hard to get in touch with once you do a subscription from them. They continue to try to get money out of your account. This is not good and they do not reply back as to what the problem is or if we can try to solve it no, they just go into your account and take the money even though you send them several email, letting them know that you are cancelling your subscription.
5. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hi there,
We regret to hear that your dog no longer enjoys the product and that you're experiencing difficulties canceling your subscription. We're sorry for the lack of communication and any unwanted charges. Please provide your order ID so we can investigate the subscription issue and prevent further charges. We appreciate your feedback and look forward to resolving this for you.
All the best,
PetLab Co.
Product for my dog for gut health is an…
Product for my dog for gut health is an awesome product, healed his gut & over all health. He’s a healthier dog with your products. Very happy customer!!!!
26. Juli 2025
Antwort von PetLab Co. - Canada
Hi Eva,
We're more than happy to hear our product has helped your dog's overall health! It's wonderful knowing our products are making a positive impact. Feedback like this motivates us to continue working hard to create products that pets love and benefit from.
Warm regards,
PetLab Co.
Dog not taking
I emailed Petlab and told them that my dog wouldn't touch the chews no matter what I did, I spent 2 weeks doing everything a person could do to get my dog to take it. better than to have to throw that much money away. Petlab has reached out and I am happy with
the outcome.
27. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hi Sandra,
We're truly sorry to hear about your experience. Just like people, every dog has their own unique preferences, and not every formula is the right fit for every pet. We appreciate you giving our chews a try, and we’re sorry if we may have missed the chance to support you further. We'd love the chance to investigate and see how we can help. Could you please provide your order ID? We'll do our best to find a resolution for you.
Best regards,
PetLab Co.
4 or 5 months in and have not seen any…
4 or 5 months in and have not seen any results. All the adds so it will fix this and fix that. But it has made zero difference unfortunately just a waste of money.
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hi Tyler,
We appreciate your feedback and are sorry to hear that you haven't seen the results you expected. We understand that every dog has unique needs and what may work for one may not work for another. If you’d like, our team would love to work with you on finding an alternative. Feel free to reach out to us at help@thepetlabco.com or provide your Order ID, and we'll be happy to assist you.
Best regards,
PetLab Co.
My dog is licking more and eating more…
My dog is licking more and eating more grass now that he's taking the petco product... and he seems to be lethargic and just not feeling well..expensive too!
18. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hi Teri,
Thanks for sharing your feedback. We’re so sorry you and your dog had this experience. How is your dog doing now? All dogs are unique, which means there have been instances where our product turned out not to be a good fit. We make sure to follow stringent quality measures to provide the best products for our best friends. We also strongly encourage those interested in our products who have concerns about the suitability of including a supplement into their pet’s routine, to check with their vet first.
Could you kindly provide your order ID with us so we can better understand what happened? Thank you!
Warm regards,
PetLab Co.
I have order some sable for my pitbull last year. Fast delivery and it works I still have some they're awesome
I have order some sab for my pitbull and it worked very well I still have some fast delivery they're great.
11. Juli 2025
Antwort von PetLab Co. - Canada
Hello Virginia,
We're happy to hear our product worked well for your Pitbull, and we appreciate your positive feedback regarding our fast delivery service. We look forward to continuing to serve you and your Pitbull with top-notch products and service.
Best regards,
PetLab Co.
Its been superior quality safe care for…
Its been superior quality safe care for your loving pups.... I love their products,hopefully it becomes more affordable and sustainable.
4. Juli 2025
Antwort von PetLab Co. - Canada
Hi PJ,
We're happy to hear that our products provide superior care for your pups! We appreciate your feedback and hope to make them more accessible in the future.
Best regards,
PetLab Co.
The salmon treats were great!!
The salmon treats were great!!! Our dog always gets excited when he sees the petlab bag. The delivery was fast the customer service is always top tier would highly recommend anything from them.
25. Juni 2025
Antwort von PetLab Co. - Canada
Hi Derrick,
We're so happy your dog loves the salmon bites and gets excited for our package! It's great to hear you had a fast delivery and a superb experience with our customer service. Your recommendation means a lot to us, and we appreciate your support! 🥰
Warm regards,
PetLab Co.
I accidentally sent pet lab a review of…
I accidentally sent pet lab a review of another company that I was unhappy with. I LOVE pet lab products as does my dog Jaxon. He gets so excited when he sees me walk towards the kitchen counter where the 2 different products are kept. Jaxon especially loves the taste of the cod treats but also loves the allergy & immune probiotic chews which he “inhales so quickly I started breaking them and giving 1/2 at a time. I’m thrilled that he loved them and happy that the probright advanced has been working so well on his teeth. He no longer has the terrible tartar build up that he had! Thank you PetLab!! And my apologies for sending the review for another company
23. Juni 2025
Antwort von PetLab Co. - Canada
Hello Laura,
We appreciate you taking the time to share your experience! We're so glad Jaxon enjoys our products. It's wonderful to know the ProBright Advanced is helping with tartar. Your feedback is invaluable to us, and we're so grateful for your support. Here's to many more happy moments with Jaxon!💙
Kind regards,
PetLab Co.
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