I have been using the PetLabCo. joint care chew for over five years for my ageing pug. At 15 years old, she is doing great. She does have some degenerative issues not related to joints that are givin... Mehr ansehen
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Das sagen Bewerter
Jury is still out on whether the product works (only been 2 wks) but already trying to send me “my next subscription” shipment (despite buying a 3 month supply initially) Tried to change the shipm... Mehr ansehen
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I am now on my 4th month and i was not sure if it was going to work BUT i am saying it has controlled my pugs allergies and i am now taking away Apequel. This is huge!! It has stopped my dog from lic... Mehr ansehen
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Fast, efficient delivery. I would have gone for the extra bonus offers (as I have done in the past on a few orders) but the shipping bags have not been large enough. I lost three tubs in a shipment t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Vom Unternehmen geschrieben
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Kontaktinformationen
1145 Midland Avenue, M1k 4H2, Toronto, Ontario, Kanada
- +1-873-300-6088
4.3
Hervorragend
366 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Antwort von PetLab Co. - Canada
Hello Stephen,
We're happy to hear that you are very pleased with our products. We appreciate you mentioning our commercials, too. Thanks for the feedback!
Best Regards,
PetLabCo.
Moi j’ai acheté pour mon chien et fonctionne pas
Moi j’ai acheté se produit et que tu achètes se produit il t abonne automatiquement sa veut dire il envoie le produit a chaque mois et t facture a chaque mois mes qu’en tu veux canceller ses abonnement tu dois abonné et te désabonner je les fait et envoyer des message pas u de remboursement et pas de suivi non plus
Et pour rejoindre par téléphone et en français très difficile
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hello Tony,
We’re very sorry for the frustration you’ve experienced with your subscription and for the difficulty reaching us in French. We also appreciate your feedback regarding phone accessibility in French, and we’re looking at ways to make it easier for all of our customers to reach us in their preferred language.
Could you please share your order ID so we can locate your account and assist further?
Best Regards,
PetLabCo.
I ordered one pot of their product
I ordered one pot of their product. My dog would not eat it. I told them so.
The next email said I had subscribed and the next order was on its way. I tried to ring them, no joy. I tried to email them, No joy, Tried to use their CHATBOT, no joy.
I believe their service is the pits and will not ever recommend them or use them again. IT is impossible to cancel a subscription on the site, despite it stating that I can cancel my subscription.
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hello Brian,
We’re very sorry to hear about the trouble you’ve experienced with your subscription and the difficulty reaching us. This is certainly not the experience we want for our customers, and we understand how frustrating it must have been.
We’d like to make this right. Could you please share your order ID so we can locate your account and assist further?
You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns.
Best Regards,
PetLabCo.
The product did nothing for my dog
The product did nothing for my dog. Waste of time and $ They continue to send product and charge my credit card .I was on hold for for over 130 minutes before they hung up on me. Absolutely unacceptable behavior for a company!!!
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hello Barb,
We’re truly sorry to hear about your experience and completely understand your frustration. That is certainly not the experience we want for our customers.
We've found it usually takes 3 months of the recommended daily dose to see potential benefits. That's normal for any supplement.
We’d like to resolve this for you as quickly as possible. Could you please provide the order number associated with your account so we can review your subscription, stop any future shipments, and ensure no further charges are applied?
Best Regards,
PetLabCo.
Jury is still out on whether the…
Jury is still out on whether the product works (only been 2 wks) but already trying to send me “my next subscription” shipment (despite buying a 3 month supply initially) Tried to change the shipment and NOTHING but aggravation trying to get into the account. CANCELLED all future shipments!!
Pet Lab Co, if you guys read these reviews, and care at all about the future of your company, you should IMMEDIATELY change your business model. Sketch business practices and flawed web portals will end you.
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hello there,
We’re really sorry for the frustration this caused, and we appreciate you taking the time to share your experience. We understand that you purchased a 3-month supply and were surprised to see another shipment scheduled.
Please note that subscriptions are set to a monthly frequency by default and can be adjusted to a longer interval, such as every 3 months, through the customer portal. We understand how this may have caused confusion, and we apologize for the inconvenience.
We’d be happy to assist you further. Could you please provide your order ID so we can review your account and help resolve this for you?
Best Regards,
PetLabCo.
I’ve used the plan for 5 months the dog…
I’ve used the plan for 5 months the dog treats for my dog to stop licking his paw, ear problems, the product doesn’t work
30. November 2025
Antwort von PetLab Co. - Canada
Hello Jose,
We're sorry to hear the Probiotic Chews did not provide the benefits you were hoping for. We understand that every dog is unique in how they respond to certain ingredients.
You’re always welcome to reach out to us directly. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns.
In the meantime, our team will be reaching out to ensure this is resolved for you. We truly appreciate you bringing this to our attention.
Kind regards,
PetLabCo.
Absolutely terrible Customer Service
Absolutely terrible Customer Service
No one responds period..
Billed Jan 3rd for the Product, never received it.
Tracking indicts It never made it to the Shipping company. So atm we are out$ 67.00. Contacting Credit Card Company
Order # 11874356461932
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hello Brandon,
We’re very sorry to hear about the difficulty you experienced trying to contact us, and we apologize that you haven’t received your order. We’d be happy to look into this for you and make sure everything gets resolved as quickly as possible.
To help us investigate further, could you please confirm how you previously tried to reach us? At the moment, we’re unable to locate an order using the order number provided.
You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns.
Best Regards,
PetLabCo.
Subscription warning
. I accidentally was drawn into a subscription which Ive been trying to cancel for over a month. I’ve received one order which I won’t use and another is on the way. The only way to cancel a subscription is to sign up for an account which I’ve been trying to do for a month and get the same “oops” message. My emails are answered by auto response and the phone # is useless - I’ve spent many minutes on hold and have left my number with no return call.
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hi Cathy,
We’re truly sorry for the frustration and time this has caused you. That’s not the experience we want anyone to have. We’d really like the chance to look into your account right away, stop any further shipments, and help resolve this as quickly as possible for you.
If you’re able to, could you please provide your order ID or order number? That will allow us to locate your account and assist you directly. Once we have that, a member of our team can step in and take care of this for you. We’re here to help and want to make this right.
Warm regards,
PetLabCo.
It took a very long time to try and…
UPDATE:
I was finally able to speak with agent Bjay and my issue was resolved to my satisfaction. It took a while to contact, but am very satisfied with the outcome.
It took a very long time to try and cancel a subscription and all you can talk/contact is an AI assistant and no verification that my subscription is/was cancelled. A very difficult company to deal with.
I received a reply but without any information on how and/or where to provide my information. When I try to login in the customer portal and login info, I get the following msg. "Oops! Something went wrong.
Please go back to the previous page and try again. If the problem persists, contact support." It seems like my account and/or login has been deleted or removed.
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hi Mary,
We’re truly sorry for the frustration this caused and for the delay you experienced while trying to cancel your subscription. We always aim to respond and assist as quickly as possible. Please know that you can also manage or cancel your subscription anytime through the customer account portal on our website if you signed up.
We’d really like the opportunity to look into this for you and make sure everything is properly resolved. If you’re able to share your order ID/ number, we can review your account and assist you further right away. Thank you for your patience.
Best regards,
PetLabCo.
Difficulty in canceling your membership!of a company.
This company gives you difficulties if you donot have your customer number to cancel your subscription. They state that you have to give them your customer number but if you donot have it, it amazes me that they cannot get it or cannot find or give it to you!!!. Yet, they bill you. There should be a better way. I had to go through hoops… Finally the membership was cancelled…
11. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hi Michael,
We're sorry to hear how frustrating this has been for you. We absolutely do not want anyone to feel scammed or misled, and that’s not how we do business.
For transparency, we don’t require a “customer number” to cancel a subscription. We only ask for the necessary details—such as an order number so we can accurately locate and verify the account and make sure we’re assisting the right customer. That helps us protect your information while resolving things correctly.
You can also manage or cancel your subscription anytime through the customer account portal on our website if you signed up.
We’d really like the chance to help make things right and clear up any issues for you. Please share your order number so we can locate your account and assist you further as quickly as possible. We appreciate your patience.
Warm regards,
PetLabCo.
absolutely HORRIBLE!! gave my dog 2 black bumps on her belly
absolutely HORRIBLE!!! I spent money on these to fix my beagle from licking her paws and the next day she has two black lumps on her belly!! I will be receiving a refund
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hi Sarah,
We're truly sorry that your dog had this experience. We follow stringent quality measures to provide the best products for our best friends. We would like to learn more about your dog's experience. Could you kindly provide your Order ID with us so we can look into this further? We truly appreciate your business and cooperation.
Best regards,
PetLabCo.
They sell expired products and won’t…
They sell expired products and won’t make it right order ID 20594225 I can take a picture of the date on the box and show you it’s expired 1/2026
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hello Shane,
We’re sorry to hear about the issue with the product you received. We do not sell expired products, and we want to make this right for you. Could you kindly provide your order ID so we can locate your account and assist you further?
Best Regards,
PetLabCo.
Absolutely ridiculous return process
Absolutely ridiculous return process! I will never ever order from them again.
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hello Victoria,
We’re sorry to hear that you had trouble returning your package, and we appreciate you reaching out.
To process a return, please contact us first so we can provide you with a Return Merchandise Authorization (RMA). To be eligible, the item must be unused, in the same condition as received, sealed and unopened, and returned within the 30-day return window.
Could you please share your order ID so we can locate your account and assist you further? We’ll be happy to help.
Best Regards,
PetLabCo.
This product alleviated my dog's allergy symptoms and I recommend it!
In short: This product alleviated my dog's allergy symptoms and I recommend it!
More context: As my dog aged he needed a specialized diet due to liver failure. I'm not sure if it was the food or something else, but he started experiencing itching and skin irritation, sometimes rashes / hot spots. He was constantly licking, which drove both of us insane. I was desperate to find something that would help alleviate his discomfort and tried a number of other things, but nothing worked long term, so I figured it would be worth giving this product a shot. I was shocked that, within a week, all of his itching and licking stopped! He was an 80 lb German Shepherd / Husky mix, and I started him on one chewable tablet a day for a week to reduce the risk of stomach upset / GI complications. After a week with no issue, I upped his dose to 2 tablets. I did not observe any complications with any of his other medications or conditions after starting these tablets and he continued to have allergy relief until it was his time to pass due to liver failure and osteoarthritis complications.
I've seen some reviewers comment about difficulty using the website and managing their subscription, but I didn't have any of the same issues. I created an account when I started my first subscription, could log in to change my subscription settings, and was also able to cancel my subscription immediately when my dog passed away.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hello Alli,
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly grateful you gave our product a chance.
We’re especially touched that you shared your experience during such a challenging time, and we’re honored to have been part of your dog’s journey.
Thank you as well for sharing your experience with our website and subscription process. Your feedback is incredibly valuable. Please accept our heartfelt condolences for your loss, and thank you again for trusting us and recommending our product. 🐾💙
Best Regards,
PetLabCo.
Delivery and my dogs won't spit it out.
21. Dezember 2025
Antwort von PetLab Co. - Canada
Hello David,
We're happy to hear that your dogs enjoy it, and we appreciate your feedback regarding the delivery!
Best Regards,
PetLabCo.
It was quick shipping and arrival
It was quick shipping and arrival. I changed my Mia’s joint meds to PetLab as it seemed like her old ones just were not working anymore. They were twice the cost and took forever to get here. My Kilo has been taking PetLab probiotics for a year now and oh my lord how they have changed his life!! And they still work on him! So I chose to change Mia to PetLab’s joint medicine. I am very hopeful with thePetLab brand.
19. Dezember 2025
Antwort von PetLab Co. - Canada
Hello Elizabeth,
We're happy to hear about your quick shipping experience! It's wonderful that our probiotics have made such a difference for Kilo. Thanks for your positive feedback!
Best Regards,
PetLabCo.
I only had a problem with one delivery…
I only had a problem with one delivery where two of the bottles were lost in delivery. PetLab Co replaced them immediately. I've been a customer for over two years and never had a problem with delivery. It is so easy to reschedule.
19. Dezember 2025
Antwort von PetLab Co. - Canada
Hello Majida,
We appreciate your long-term support! We are so glad to hear that the replacements were handled quickly and that rescheduling is easy for you. Thanks for sharing your experience.
Best Regards,
PetLabCo.
A responsible caring company.
I appreciate the company getting back to me and not only cancelling and refunding my money but they took the reaction my dog had seriously and care about how she is doing. It's nice to have a company not just interest in money but the well care of our pets.
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hi Pat,
We're so sorry to hear your dog had this experience. We take great pride in our products by meticulously selecting ingredients to ensure the highest quality for our customers' pets. We take these issues very seriously. We’re here to help and would love to assist further. Could you please provide your Order ID?
All the best,
PetLabCo.
PISSED OFF!!!!
I had a product in my cart. I do NOT order it!!! Suddenly I have an email saying that my order is on its way. I emailed them immediately and told them that I would send back their product as soon as I got it and wanted a full refund. AI answered me only asking for my info on my account. In 3 emails. The last I got was thay someone would be in touch. Well no one has "been in touch". I dont know what to do when it arrives. I dont want to be out of my money and product. I am so very pissed off !!!! 😡😡😡😡😡😡
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hello Cheryl,
We’re truly sorry for the frustration this situation has caused, and we completely understand why you’d be upset.
Please know that an order will not be processed simply because an item was added to the cart. Orders only go through once checkout is completed and payment is confirmed using a debit/credit card or another payment method. That said, we’d be more than happy to look into this for you and get it resolved properly.
To assist you as quickly as possible, could you please share your order ID with us?
You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns.
Best Regards,
PetLabCo.
Always on time,packaging very good
Always on time,packaging very good. Our dogs think it's a treat! Happy dogs, happy owners
3. November 2025
Antwort von PetLab Co. - Canada
Hello Diane,
We're happy to hear that our punctual service and careful packaging please you and your dogs! Thank you for sharing your positive experience with us.
Best Regards,
PetLabCo.
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