I have been using the PetLabCo. joint care chew for over five years for my ageing pug. At 15 years old, she is doing great. She does have some degenerative issues not related to joints that are givin... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Jury is still out on whether the product works (only been 2 wks) but already trying to send me “my next subscription” shipment (despite buying a 3 month supply initially) Tried to change the shipm... Mehr ansehen
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I am now on my 4th month and i was not sure if it was going to work BUT i am saying it has controlled my pugs allergies and i am now taking away Apequel. This is huge!! It has stopped my dog from lic... Mehr ansehen
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Fast, efficient delivery. I would have gone for the extra bonus offers (as I have done in the past on a few orders) but the shipping bags have not been large enough. I lost three tubs in a shipment t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Vom Unternehmen geschrieben
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Kontaktinformationen
1145 Midland Avenue, M1k 4H2, Toronto, Ontario, Kanada
- +1-873-300-6088
4.3
Hervorragend
366 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Antwort von PetLab Co. - Canada
Hi Petra,
We truly appreciate your support and are so glad you had a great experience. It means the world to us to be part of your pup’s wellness journey. If you ever need anything, we’re always here to help!
Regards,
PetLabCo.
Timely delivery and seems to be really…
Timely delivery and seems to be really helping our dog!
23. Februar 2026
Antwort von PetLab Co. - Canada
Hi Susan,
We are so happy to hear you are seeing the benefits for your dog. Thank you so much for allowing us to be a part of their wellness journey.
Warm regards,
PetLabCo.
My probiotics are always delivered on…
My probiotics are always delivered on time and emails are very informative. I’m very pleased with PetLab!!
22. Februar 2026
Antwort von PetLab Co. - Canada
Hi Sandra,
Thank you so much for the wonderful feedback. We appreciate you being a part of our community and are happy to hear you are pleased with us.
Regards,
PetLabCo.
They claim on their website that any…
They claim on their website that any products including green lipped mussels must also mention where it was sourced from. Well on their own products they don't do that, and, they still claim it is sourced from New Zealand, and, they tell you where you can find this info, which is totally not there, so they lie to customers. And when you ask again for a link to confirm their claim and where a customer can read this info, all of a sudden they can't provide any proof of that and it is written nowhere on their product page, details, ingredients, etc. They don't even follow their own advice. That's shady.
Update: I did contact your business multiple times and communicated with a couple of agents, and none could direct me to the information about the green lipped mussels origins. One said it was written on the ingredients list, which wasn't true and he couldn't send me a link to confirm his claim, and all the other ones couldn't send me a link to confirm their claim, they said they could only tell me where the green lipped mussels were sourced, but not send me a link to confirm their claim. The product is the joint care chew. Nowhere on the product page is it written the green lipped mussels are sourced from New Zealand, and no customer service agent could confirm it, else than with their word on it.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hi there,
We’re sorry to hear about your frustration and appreciate you bringing this to our attention.
We do provide sourcing information for our Green Lipped Mussel, including confirmation that it is sourced from New Zealand, and we’re happy to point you directly to where this is listed. It’s possible there may have been a misunderstanding or difficulty locating the information.
We’d love to look into your specific correspondence so we can address this properly. Please feel free to get back to us with your order details or the email address used to contact us, and we’ll follow up with you directly.
Best regards,
PetLabCo.
Antwort von PetLab Co. - Canada
Hi LeeAnne!
We’re really glad to hear this delivery was timely and easy to track. We appreciate you sharing your experience. If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Regards,
PetLabCo.
Delivery is always on time
Delivery is always on time . This company is very professional.
18. Februar 2026
Antwort von PetLab Co. - Canada
Hi Erik!
Thank you so much for your kind words! We’re thrilled to hear that your deliveries have been consistently on time and that you’ve had a positive experience with our team. We truly appreciate your support and happy you are part of our community.
Regards,
PetLabCo.
Antwort von PetLab Co. - Canada
Hi Zoltan,
We're so happy to hear how your order was delivered to your doorstep as expected!
Best regards,
PetLab Co.
Antwort von PetLab Co. - Canada
Bonjour Lise,
Nous sommes ravis d'apprendre que votre commande a été livrée comme prévu !
Cordialement,
PetLab Co.
My dog died and you guys kept
My dog died and you guys kept. Sending me a supplies reminding of my pup. Why don’t you send me another dog to Finnish this
6. Februar 2026
Antwort von PetLab Co. - Canada
Hi Scott,
We’re so very sorry for your loss. We understand how difficult it can be to receive reminders during such a painful time, and we sincerely apologize for any distress this may have caused. A member of our team will be reaching out to you shortly to assist and make sure everything is taken care of. Please accept our deepest condolences, and don’t hesitate to let us know if there is anything else we can do to support you.
Regards,
PetLabCo.
The overall ingredients,quality ,the…
The overall ingredients,quality ,the price. Amazing product for my dog,11 1/2 year old shitzu/havanese,who’s started with arthritis. In just 1 month seeing a big difference in her overall health.Canadian product,very nice!
Thank you
9. Februar 2026
Antwort von PetLab Co. - Canada
Hi Laurel!
We're happy to hear that our product has made a big difference in your dog's health! We appreciate you sharing your positive experience and are glad your dog is doing well. Thank you for your review!
Regards,
PetLabCo.
This product is so amazing for helping…
This product is so amazing for helping with my dogs teeth. I’ve always had a hard time getting to the back teeth of my Dutch Shepherd however, this stuff really gets the job done! I also have two German shepherds and a pity mix and they all use it and love it! So happy with the results!
2. Februar 2026
Antwort von PetLab Co. - Canada
Hi Sondra!
We're happy to hear that our ProBright is so helpful for your dogs' dental care! It's great to know that all your dogs enjoy using it. Thank you for sharing your positive experience!
Regards,
PetLabCo.
They were very caring and took care…
They were very caring and took care immediately of a problem with delivery very good to communicate with
6. Februar 2026
Antwort von PetLab Co. - Canada
Hi Bonnie!
We’re glad we could help resolve the delivery issue quickly for you. Thank you for reaching out to our team and for taking the time to share your feedback! We truly appreciate it.
Regards,
PetLabCo.
The CSR was excellent!
The CSR was excellent!! Due to having issues in emailing and not getting a response after 5 days and when I called and waited for over an hour and half where I was told due yo Hugh call volume to call back later. She gave me 50% off my order and when asked to put my orders on hold for a few months she did that.
Great customer service!!
You need more like her. 😊
2. Februar 2026
Antwort von PetLab Co. - Canada
Hi there!
We’re so glad to hear you had a great customer service experience! It’s wonderful that our representative was able to resolve your issue and accommodate your request. Thank you for taking the time to share your feedback! We truly appreciate it.
Regards,
PetLabCo.
The deliveries are always good
The deliveries are always good. The product is expensive. I have been buying it for 3 or 4 months now and my dog is still the same. His teeth and bad breath are the same. There is no improvement. It is for this I am canceling my subscription.
1. Februar 2026
Antwort von PetLab Co. - Canada
Hi Mary!
We appreciate you sharing your experience. We're sorry to hear that you haven't seen the desired improvements in your dog's dental health after several months. Thank you for giving it a try!
Regards,
PetLabCo.
Order # 625275 Donna
Order # 625275 Donna
WARNING !!!!
This place will not answer me!?
. After trying to reach out through email and waiting on the phone 3 hours I am getting ZERO reply .
I not only received expired goods BUT I think they made my dog chew his feet even worse .
Then as I am calling to cancel the garbage they take another 100$ off my credit card unannounced to me !!!
and sent another “ prescription . All with out consent!!
I have called my bank and will pursue this fraud immediately. Dont do it folks . They need their business closed down . Yesterday
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hi Kenneth,
We’re very sorry to hear about your experience and understand how frustrating this situation must have been. We can see that a member of our team has since connected with you and provided assistance. If there is anything further you need, please don’t hesitate to let us know. We’re always here to help.
Regards,
PetLabCo.
I have been emailing
I have been emailing, calling costumer service and trying to access the website but nothing is working. They replied before in my email but after that Im waiting but still no reply. I want to return your product, I want my money back and cancel my subscription. I have received expired products twice already. I dont think that's acceptable.
Here's my order number 609217
I dont know how to reply.
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hello Renalyne,
We’re truly sorry to hear about your experience, and we understand how frustrating this must be. We are sorry for the delay in our response. We’re currently experiencing a higher-than-usual volume of inquiries, but we’re actively working to improve this.
We’re also very concerned to hear about the condition of the products you received, as this is certainly not the experience we want for our customers. We’d be happy to assist you with canceling your subscription and processing a refund as soon as possible. Could you please share your order ID so we can locate your account and assist further?
Best Regards,
PetLabCo.
ESTEFANI MOM
1. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
Hello Estefani's Mom! Thank you for your five-star feedback! We’d love to hear more about your experience and how we can make it even better for you. Feel free to reach out anytime—your input helps us improve.
Best Regards,
PetLabCo.
I received my package on time
I received my package on time. My only concern is that it arrived sooner than I needed it. I don’t know how to change the delivery date.
30. Januar 2026
Antwort von PetLab Co. - Canada
Hello Valerie,
Thank you for your feedback! We’re sorry to hear that you’re receiving more than you expected. Please know that you have the option to adjust the delivery frequency or postpone it anytime.
We’d be happy to help adjust your subscription to a schedule that works best for you. Our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know.
Best Regards,
PetLabCo.
Antwort von PetLab Co. - Canada
Hi there,
We're happy to hear that our product helped with your dog's breath! We're so grateful for your feedback! It's feedback like yours that makes our day.
All the best,
PetLabCo.
شركة موثوقة
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von PetLab Co. - Canada
مرحباً مصطفى،
شكراً جزيلاً على مشاركتنا تجربتك الرائعة. إنه لشرف لنا أن نحظى بثقتك ودعمك لعلامتنا التجارية.
مع أطيب التمنيات،
PetLabCo.
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