The Natural Pet Store Bewertungen 

Great service and always good communication when going through my subscription

I ordered a product from the website that was definitely not 'Click and Collect' only, and they canceled my order because they said the product is 'Click and Collect' only. They are not serious, and I do not recommend buying from them. I am very disappointed.

On top of that, they should have first sent me an email or something to let me know they were canceling the product, so I could have ordered something else. I ordered it for my dog, and now I am left without that product because they didn’t contact me beforehand to inform me about the issue or mistake.

I ordered a product from the website that was definitely not 'Click and Collect' only, and they canceled my order because they said the product is 'Click and Collect' only. They are not serious, and I do not recommend buying from them. I am very disappointed.

On top of that, they should have first sent me an email or something to let me know they were canceling the product, so I could have ordered something else. I ordered it for my dog, and now I am left without that product because they didn’t contact me beforehand to inform me about the issue or mistake.

Great products and service.

Order my dog and cat food from this company, always super fast service,

Can't fault the natural pet store. Lovely owners and great products.

I ordered 6 trays of 6 dog food tins in mid December 2024, while the delivery arrived quickly it only contained 4 of the 6 trays (so 12 missing tins).

I emailed and they replied quickly saying they’d send replacements, however these never arrived, I emailed again to chase and they said these would be sent out imminently but have not seemingly been dispatched or arrived. They are now not responding to my emails and the phone line is just a voicemail saying to email, so I am absolutely stuck and £41.58 out of pocket.

Ordering was straight-forward. When my order didn't arrive, because of the courier, I emailed the Natural PetStore to check what courier options I had in future - they never bothered replying to my email.
Then when my parcel was lost, I emailed them and they said it's the fault of the shop where my parcel was delivered. No apologies, no solutions. They may as well have said 'tough sh*t'. Fortunately my parcel did turn up a few days later, but no thanks to The Natural Pet stores poor customer service. Consequently I shan't be ordering from them again.

Fraud and wastage of money

Ordered some dog food - but only received half the order, and trying to get any help with the missing dog food has been like pulling teeth!
Wanted to support a smaller company - but very poor communication!

Highly recommended pet food, the difference it has made to our three dogs health is amazing.....

Good choice and strong toys for my vigorous dog

Excellent and flexible website. Great prices and quality products.

I received my order in good time, however I found an issue with it immediately.
I emailed them, no response.
I rang, just a message on their phone saying to email, which obviously doesn't work, I've also sent a message on Facebook messenger, again, no response. If anyone knows how to contact these people let me know. I do feel a bit of a fool, I did want to support a small business rather than the big .boys, but it's definitely come back & bit me on the bum, sadly. My first & last transaction & that's down to their lack of customer service.

order dog food here, guaranteed that the dog will love the food and the price is right on the wallet

I ordered 2 dog toys. They emailed me saying they were coming in 2 separate orders . One arrived and the other never did. Royal Mail tracking said it was lost in Cirencester depo. This was over 2 weeks ago. After Numerous emails to this store n unable to call their telephone line as nobody picks up they respond that they will send a replacement. Replacement still yet to arrive and no tracking provided. Not answering emails again despite their website saying they respond in 24 hours. Very poor service and I would NEVER USE THIS COMPANY AGAIN. mind you the toy that got lost is the more expensive of the 2.

Amazing company with quick delivery

Easy website to navigate. I have been using this company for a long time now for my dog's food. Never had a problem, and delivery is fast as well.

My very first order and the best before stickers were removed from 2 items. They’re hard to remove and very sticky - they don’t just fall off! Clearly removed as past expiry. Needless to say, I won’t be buying again.

Have had a subscription with this company since last March.
However there have recently been issues with DPD who delivers .They have not left parcel on front porch as instructed .On contacting the Natural Pet Store ,they have said they’ve arranged a new delivery sent on Monday to arrive today.I have had no notification from DPD.No official notification from Natural Petstore.I have e mailed them.No response .No working phone contact.This is special dog food as my dog has pancreatitis .I have had to place an order with Amazon ,but after this experience I will have to cancel my subscription/order with The Natural Petstore but I will need a refund first for failed delivery.

Highly recommend the Natural Pet Store! I find they are the best value for the dog food brand we love. Customer service are so accommodating for amending orders & very responsive. No issues at all!

Always arrives on time and well packaged. My dog loves these. It's great to know they are healthy and good for my dog.