Rob arrived on time and was professional from start to finish. He explained clearly what repairs he had carried out on my sofa and made sure everything was sorted properly before leaving. Really frien... Mehr ansehen
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Das sagen Bewerter
I went into the Chiswick store this afternoon and had the worst customer experience. When we walked in, the lady at the counter looked at us in a confused way and didn't say hello. In fact she ignored... Mehr ansehen
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After spending hours in John Lewis and other sofa shops trying all the Swyft sofas we've learned that sofas can be either comfortable or stylish. Really hard to find a mix of the two and definitely... Mehr ansehen
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We were looking for a sofa a step up in quality from the usual high-street names when we found Duresta and The Lounge Co in Islington. It was great to be able to specify exactly what we wanted in ter... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Love at first sit. That’s what The Lounge Co. is about - creating fabulous looking sofas for you to fall in love with, even more when you fall into one. We at The Lounge Co. know what makes a great sofa. We’ve got the best furniture makers in the country for starters; we’re part of a group which includes Parker Knoll, G Plan and Duresta, and have been making fantastic quality sofas and chairs for decades - it’s safe to say we know our stuff. Our craftsmen have tested and tweaked every one of our twelve sofas and six chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 10 years.
Kontaktinformationen
1 Hampton Park West, SN12 6GU, Wiltshire, Vereinigtes Königreich
- 01225 792 333
- customercare@theloungeco.com
- theloungeco.com
4.6
Hervorragend
1814 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von The Lounge Co.
Dear P A Smith,
Thank you for your 5 star review.
We're pleased to hear that you received great customer service and you're happy with the quality of your new sofas.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Trustworthy and great product/service.
Great product and customer service. Delivered perfectly on time. Very good value for money. Would highly recommend.
19. Dezember 2023
Antwort von The Lounge Co.
Dear Anthony,
Thank you for your 5 star review and recommendation.
We're pleased to hear that you had a great experience from The Lounge Co and that that your happy with the product and value for money.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Great
Placing the order was very easy, we had to wait 10 weeks for the custom made sofa, the delivery was delayed, but i contacted the Lounge and they fixed it right away.
12. Dezember 2023
Antwort von The Lounge Co.
Dear Bell,
Thank you for your 5 star review.
We're pleased to hear that you had a great experience from The Lounge Co and that we were able to sort out the delay to your delivery.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Best sofa shop I know: price, style and comfort
After spending hours in John Lewis and other sofa shops trying all the Swyft sofas we've learned that sofas can be either comfortable or stylish. Really hard to find a mix of the two and definitely near impossible if you're looking for a sofa before xmass and it's November.
That was until we stepped into The Lounge Co shop in Islington London.
Paulina at the shop was a fantastic help in the process and promised the sofa would be with us for Christmas. It's here now in all is evening teal velvet glory with the chaise longue taking up most of our small Walthamstow living room but we love how comfy it is!
20. November 2023
Bewertung ohne vorherige Einladung
Antwort von The Lounge Co.
Dear Pawel,
Thank you for your 5 star review.
It's great to hear that the help you received from Pauline in store was fantastic and that you're so pleased with your new sofa.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Antwort von The Lounge Co.
Dear Chris,
Thank you for your 5 star review.
It's great to hear that you received good service and delivery and that your chairs are very comfy.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
My order was dealt with very quick and…
My order was dealt with very quick and happy with the product quality and chair.
I had the Joshua Chair in Birds of Paradise (Teal), absolutely stunning.
Thank You
11. Dezember 2023
Antwort von The Lounge Co.
Dear Adele,
Thank you for your 5 star review.
It's great to hear that your order was dealt with quickly and that you're happy with the product quality.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Fantastic sofa & service
Great sofa, looks and feels fantastic & comfortable.
Store experience of trying the sofas out, fabric swatches and ordering was also made very smooth and enjoyable by Momo & the team at the Chiswick store.
27. November 2023
Antwort von The Lounge Co.
Dear Bradley,
Thank you for your 5 star review.
It's great to hear that you're so pleased with your new sofa and that you had an enjoyable ordering experience in our Chiswick store.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Quality furniture
Quality furniture, nice helpful people in-store and a timely delivery.
22. November 2023
Antwort von The Lounge Co.
Dear Melanie,
Thank you for your 5 star review.
It's great to hear that you had a good experience in store and delivery was timely.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Lovely range and outstanding customer service
This store has a lovely range of furniture. Helen, at the Chiswick store, who helped me with my purchase was welcoming, professional and so helpful. I have highly recommended this shop to friends, one of whom purchased last week and phoned me to thank me for the recommendation as her experience was similar to mine.
Thank you Helen and I wish you all a lovely Christmas
6. Dezember 2023
Antwort von The Lounge Co.
Dear Maureen,
Thank you for your 5 star review and recommendation.
It's great to hear that you had a good experience in store and were happy with our range of furniture.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Pleased with sofas but delivery cost excessive
I am really pleased with my new sofas however I do feel there could have been better communication in terms of updates on expected delivery.
The delivery cost is excessive!
21. November 2023
Antwort von The Lounge Co.
Dear Marcelle,
Thank you for your 5 star review and feedback.
It's great to hear that your pleased with your new furniture.
Our Customer Experience Manager has tried to contact you regarding your comments about communication to understand where this went wrong.
I can see that we emailed you after placing your order to confirm the lead time for your order and to let you know that the courier would be in touch when your furniture was ready. The furniture was completed earlier than the stated lead time. The courier contacted you to book delivery on receipt of the furniture, delivery was booked and an estimated delivery timeslot was communicated before delivery.
We take on board your comments about the delivery costs however the costs are subsidized.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
The sofas I received were amazing very…
The sofas I received were amazing very comfortable and well made. One was slightly damaged in delivery, but one call to customer service who were amazing and they took care of everything, even updating me all the time so never had to chase. Would definitely recommend The Lounge Co., and will sure to use them again in future.
20. Oktober 2023
Antwort von The Lounge Co.
Dear ValeKnight,
Thank you for your 5 star review and recommendation.
It's great to hear that your so pleased with your new furniture. We're sorry that your furniture arrived with slight damage but are pleased that we were able to resolve this and that the service you received from The Lounge Co. was amazing.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Great service
Great service. Original delivery was 12 weeks but only took 8. The lads were friendly and helpful and took all rubbish away. Lovely comfy sofa.
5. Dezember 2023
Antwort von The Lounge Co.
Dear Anne,
Thank you for your 5 star review.
It's lovely to hear that you received your order earlier than expected, the delivery team were friendly and helpful and you received great service.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Amazing customer service
I went to The Lounge Co. Islington to order a new sofa and was so pleased with the service I received. Paulina and Evrim went above and beyond to make the experience so pleasant. The fabric I wanted ran out but they went out of their way to accommodate and help me choose a different fabric.
Thank you to them both - I am so grateful!
5. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von The Lounge Co.
Dear Rishi-Ryan,
Thank you for your 5 star review.
It's great to hear that you had a pleasant purchasing experience and that the team went above and beyond to help.
We hope you enjoy your new furniture when it arrives.
Kind regards
The Lounge Co.
Excellent in every way
We bought a modular Imogen sofa and four Floyd chairs from The Lounge Co. Everything is very well made to a high quality and looks great. Storage, delivery and sales support were excellent. I'd definitely recommend The Lounge Co to family and friends and we will buy more furniture from the company in the future.
17. November 2023
Antwort von The Lounge Co.
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Highly Recommended Sofa Ordering
We ordered a customised sofa in mid October. I was happy how we could choose different shapes and fabrics for the sofa.
The website said it would be arriving by December, but I got it much earlier in late November! The delivery team was also very helpful and friendly. Highly recommend!
30. November 2023
Antwort von The Lounge Co.
Dear Heather,
Thank you for your 5 star review and recommendation.
It's great to hear that your pleased with the variety of fabrics and shapes of our sofas and that everything went well with your order.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Very happy with the quality of our sofa…
Very happy with the quality of our sofa and chair.
15. November 2023
Antwort von The Lounge Co.
Dear Deb,
Thank you for your 5 star review.
We're pleased to hear that your very happy with the quality of your sofa and chair.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Antwort von The Lounge Co.
Dear Hala,
Thank you for your 5 star review.
It's great to hear that everything went well with your order and that your happy with the quality of our products.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
Quality products at reasonable prices
From the very first call the operator gave very good advise she was professional, knowledgeable and had a good understanding of matching and coordinating fabrics and colours.
28. November 2023
Antwort von The Lounge Co.
Dear Paul,
Thank you for your 5 star review.
It's great to hear that your were pleased with the advice given when you purchased and that your happy with the price and quality of our products.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
1st sofa arm fell off 2nd sofa center collapse
Truly disgusted with service after 1st sofa arm fell off ...now the 2nd sofa the centre section now held together with 2 brackets and glue £1.900 for the privilege and to get blocked on Facebook disgusting no one called to ask if I was happy nothing shameful service
At no point have customer service even tried to contact me ...my sofa isn't the same it's held together with glue and brackets ...the centre support was broken ...I've pictures of it I can feel the springs at the back support .....I could add more but what is the point they are not ...interested in my purchase or the problems I have ...DISGUSTED SO MUCH FOR THEIR GUARANTEE....
1. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von The Lounge Co.
Dear Pamela,
Thank you for your feedback.
Our Customer Experience Manager has called to understand your complaint.
You purchased your sofa in early 2017 and reported within the first few months that one of the arms of the sofa was loose, this was quickly resolved. We replaced the sofa later that year to resolve the complaint.
You contacted us in October this year to report a creaking noise from the sofa. As per our 10 year frame guarantee, we arranged for a technician to visit and to resolve the issue. The technician reported that the staples had failed on the front rail and completed a repair. We contacted you by email once the technician had attended to confirm that the technician had completed the repair. No further issues with the sofa have been reported.
We can see that your complaint was acted upon on the day that you reported the fault and a technician visited within 7 working days to repair the sofa. We contact you by email on the day of the repair to confirm that the repair had been completed.
You have agreed that the fault has been resolved. We have explained that sofa frames are made up of lots of pieces of wood, which are held together with screws, glue, staples and brackets, the technician has re-secured the rail in the same manner.
Please be assured that your sofa is still covered by the frame guarantee, should there be any further problems.
Kind regards
The Lounge Co.
Antwort von The Lounge Co.
Dear Deborah,
Thank you for your 5 star review.
It's great to hear that everything went smoothly with your order.
We hope you enjoy your new furniture.
Kind regards
The Lounge Co.
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