As other new reviews have said Gail the new owner is wonderful. I contacted her about an order I never received before and she responded quickly and sent my order out apologising that I had not receiv... Mehr ansehen
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Das sagen Bewerter
Well, number one... I love the Kefir product, I normally purchase it from Commonsense Organics but they didn't have it in stock for a while so I elected to purchase online.... It took ages to come (a... Mehr ansehen
I have been waiting since November to resolve an issue and finally heard from the NEW OWNER this week of Kefir. Gail sounds amazing and I look forward to buying from her and great customer service.... Mehr ansehen
Absolutely shocking they will not answer emails and phone has been disconnected. My ordered has not arrived and no one will contact me. I am getting legal advice to get my money back. It does not t... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Every bottle of kefir is made by our hands in small batches to ensure you’re receiving the best possible product to enjoy in your morning or evening routine.
Kontaktinformationen
12 Eversleigh Road, 0622, Auckland, Neuseeland
- 0276253801
- info@thekefircompany.co.nz
- thekefirco.com
Das haben sich andere Leute angesehen
Absolutely love this product
Absolutely love this product! Has changed my gut health so much, never get bloating anymore
5. Juni 2023
Lost order, wrong items, no explanation
Unfortunately first time customer & didn't go well. My order hadn't shown 2 weeks on, I tried calling, emailing & messaging via fb with no response. Finally something wS sent with no explanation or apology & they did not send the correct items. Very disappointing 😕
1. Mai 2023
No response to any emails
No response to any emails, I had to ring to ask for an update on my order, was told someone would ring me back, no-one ever did, very slow delivery finally arrived.
28. März 2023
Coconut Water Kefir
The Coconut Water Kefir itself is wonderful. I love the taste and the good positive probiotic results.
I will continue to subscribe but this company really needs to get their shipping more efficiently managed. It's not that they don't send the orders out, and I understand there could be a 2 week delay as it is batch made fortnightly, but for the third time my order was not sent for over 3 weeks until I continually contacted the company. Please Kefir Co, concentrate on this aspect and ratings could only ever be 100% positive.
14. Februar 2023
Poor customer service
My order arrived with a bottle that had leaked. Despite contacting the kefir Co, 3 days ago to complain about the damaged shipment, I have heard nothing in response - no refund or apology. The customer service is clearly lacking! I do like the kefir product and the automatic monthly delivery is convenient, but with customer service this bad, I am not sure if I will continue to buy the kefir.
19. Februar 2023
Great product. Terrible customer service. This 2 star review is purely based on…
This 2 star review is purely based on sub par customer service experience. The products are great but let down by terrible customer service. Takes multiple emails for them to respond if they do at all. Then get sent products at random times? Just sad as the Kefir products are great.
12. Februar 2023
Great product
Great product, arrived in safe packaging. Shipping took a bit longer but it was over the busy Christmas period. Nice flavour and easily digested.
26. Dezember 2022
Antwort von Thekefirco
Hi Jamie. Thank you for the feedback. Your order from Nov had been delivered and December was damaged in transit so credited accordingly. It may be better to pick up from one of our many stockists in your are that hold plant of stock to avoid any freight issues. All the best for the holiday season.
loved the subscription
loved the subscription - keffir was v yummy! Would 100% do it again or gift to someone with tummy problems.
16. Juni 2022
Antwort von Thekefirco
That's great to hear thank you we manufacture weekly fresh reliant on the Courier companies to get that to you that most of our good clients and enjoy
2 weeks wait time
Had to wait over a week for a order before i got in touch
Then kefir arrived a week later.
2 weeks seems to be a long time from when i paid for 3 bottles.
10. November 2022
Antwort von Thekefirco
Dear Shannon thank you for your feedback and we appreciate the two orders that you have placed with us. As we manufacture weekly or biweekly for a fresh product plus delivery time it can take a little time to ship your order but if you're after a fresh approach the rest sure it will be manufactured with a number of days of the receipt. All the best for the holiday season.
Do not order from them!!!!!
Placed order online - never received any email communication and never received my order. Do not order from this company.
18. November 2022
Antwort von Thekefirco
Dear Nick. We have provided you a refund for your order and we wish you all the best for the holiday season.
First time ordering
First time ordering. Was sent a short paid credit for stock not being sent without an option to wait for full order to be filled, or having the correct amount credited. I might like to still get that stock, but are now unsure.
2. November 2022
Antwort von Thekefirco
Thank you for your order Sharlene shows as delivered first week of November. We wish you all the best for the holiday season
New easy routine to have delicious Kefir
I ordered Kefir in a few flavors for my husband and I. It arrived quickly and tasted really nice. Very easy to get into a daily routine.
28. Oktober 2022
I haven't received my order yet.
I haven't received my order yet.
Update18/11/22 - I received it 29th so 10 days after the order was confirmed. I was prompted my an email to leave feedback before this date.
19. Oktober 2022
Antwort von Thekefirco
Hi Meredith thank you for the feedback we can see that all of your 12 orders have been delivered I wonder if you could let us know if you're still missing something and we can follow up with the Courier
The product is amazing but their…
The product is amazing but their shipping is extremely unpredictable. Sometimes my autoship arrives within two days and other times I have to wait more than a week.
19. Oktober 2022
Antwort von Thekefirco
Thank you very much for the feedback we can see that all 13 of your orders have been delivered it's unfortunate sometimes that there are some delays with couriers and also with the production of a fresh product and we do time our orders so that they are not shipped and held over the weekend. We always strive to improve so again thank you
Still waiting for my order to be…
Still waiting for my order to be delivered it’s been 3 weeks
Very disappointed with the service and communication
26. September 2022
Love the product but the company has…
Love the product but the company has zero customer service. The worst company I have ever felt with, they don’t return calls or answer emails. Product takes a long time to be dispatched once ordered.
7. Oktober 2022
Antwort von Thekefirco
Dear Doreen thank you very much for the feedback how business is primarily focused on manufacturing fresh product we have some great team members that are really focused on good quality fresh produce to the client we manufacture weekly so as long as your order is in the system it will be supplied. The difference with manufacturing fresh unpasteurised product is that we produce weekly we don't hold massive inventories therefore you can be assured even though there is a little wait. What we supply to you will be freshly manufactured and fantastic for your gut health. Have a fantastic holiday season
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