The Drop Bewertungen 313

TrustScore 5 von 5

5.0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I wasn’t sure how this was going to go as had never ordered a made to measure suit online before. However, I can honestly say that it was far easier than I thought it would be and with the grea... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Absolutely loved the full end to end experience of purchasing a suit from The Drop! Myself and friends were looking for fully bespoke suits for an upcoming wedding and got seriously lucky coming acros... Mehr ansehen

Bewertet mit 5 von 5 Sternen

First class service even during these difficult times. Interactive service by email made the process easy. Don’t worry about measurements online because they are very accurate. My suit arrived in top... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Fully recommend The Drop for major functions such as weddings etc. I ordered 5 tailor made suits, with individual details and fitting for my wedding in August in Italy. Jonathan was on hand to give... Mehr ansehen

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5.0

Hervorragend

TrustScore 5 von 5

313 Bewertungen

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Bewertet mit 5 von 5 Sternen

Unbelievable value for money

Unbelievable value for money. Fantastic suit, I love mine. Got one made for my wedding but will now buy everything from the drop. Very helpful guys, great support and helped me with my slight alteration... my over measuring... not them. Can’t wait to order my next suit!
Thank you

18. Juli 2019
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Not a great experience

Went to the drop after seeing an add on Instagram, travelled from the south coast to shoreditch to get sized and the guys were really nice but that's about as far as the positive experience goes.
I went to them for my wedding suit as they were well priced,
When my first suit came it was a stock suit that didn't even fit correctly in completely the wrong colour and non of the adjustments I travelled to london to get put on the suit.
They were apologetic and said there was a mistake with the ordering and would resolve being months before my wedding I was happy to wait another couple of weeks.
8 weeks later that's 10 weeks since my first order the suit came again this time I was so excited being only 7 weeks till my wedding
And my excitement was cut short as the suit was wrong for a second time, I called the drop straight away and explained my annoyance that for a second time you have got it completely incorrect so i asked for a full refund which i got once insent the suits back. Luckily john louis has a good suit section and I know a great seamstresses who tapered my suit

8. Juli 2019
Bewertung ohne vorherige Einladung
The Drop-Logo

Antwort von The Drop

Hi Richard,

Thanks very much for coming to visit us and for placing an order with us. We're very sorry that things did not turn out as expected and that your initial customisation requests were not adhered to. This was a human error on our part and one we offered to rectify. I'm aware that it took far too long to get your second suit to you and that there was an issue with the shoulder. We took the suit back for a full refund without question but would still be happy to make this final adjustment if you wish to have it back at a later date.

Once again, we really are sorry that your experience and product fell far below our usual high standards. We've taken a number of steps recently in order to avoid this happening again, including hiring more staff so that we can avoid delays in future. Please drop us a note to hello@thedrop.co if we can help with anything else.

Many thanks

The Drop team

Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service. Very quick responses via email and I received my suit 2 weeks earlier than expected! Suit also fits perfectly. Highly recommend!

5. Juli 2019
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Not impressed

I ordered 2 suits - a 2 piece and a 3 piece - which was my first order from The Drop. Despite attending one of their events and being measured by one of the team, both suits were a poor fit and required substantial alterations. Also, the quality of the material of the suit was not as good as I had expected. I alerted The Drop to the issues and sent a copy of the receipt for alterations but 10 days later, I have still not had an answer from them on whether they will reimburse the alterations (as a minimum). To be honest, I have had much better suits “off the peg” and am disappointed by my experience of The Drop.

2. Juli 2019
Bewertung ohne vorherige Einladung
The Drop-Logo

Antwort von The Drop

Hi Anthony,

Thanks for coming to visit us at our event in May. We are sorry that the fit did not come as expected. It is quite normal with any piece of custom-made clothing to need some minor tweaks and adjustments in order to achieve the perfect fit. We're looking into this to try and find out why it instead required substantial alterations. These have since been refunded in full.

We use pure wool, medium-weight fabric which we have found to be good all year round and of a great level of quality. We're also looking into the exact fabric that was used in your suit to determine if there was a fault. If we find a fault, we'll remove it from our stock immediately.

Please drop us a note to hello@thedrop.co if we can help with anything else.

Many thanks

The Drop team

Bewertet mit 5 von 5 Sternen

Amazing and very helpful customer service!

Amazing and very helpful customer service!

My first email to the Drop was only two weeks ago, I have managed to select a style, select the fabric and processed my order for 2 suits this morning.

I sent over a few pictures that I had liked online and an idea of the fit that I was looking for to the customer service and they got back to me the next day.

The Drop were very professional and were happy to answer my reservations I had about buying from an online store which made me feel at ease. I then selected 10 fabric samples that I wanted to see and feel and they were with me within week.

The measurements were a little tricky but I watched the videos they show on the website and asked a friend to help me measure. I had one question about the video for the way to measure the arm length. But I just sent a quick email asking where I should stop and they explained it to me a lot more.

I've now selected my suits and processed my order this morning and I cant wait to see my suits when they arrive.

Thanks The Drop for a very seamless first purchase, hopefully many more to come!

16. Juni 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic suit, will buy again. Customer support awful

Great experience turning up at their office to get measured... totally uncontactable after that. Tried calling, messaging. I began to worry that it was all a scam.
... but then my suit turned up. And it's fantastic.
Thank you!

16. Juni 2019
Bewertung ohne vorherige Einladung
The Drop-Logo

Antwort von The Drop

Hey David,

Firstly, delighted to hear you're happy with the suit! But sorry the communications in the last couple of weeks were so poor. We were pretty short-staffed, which of course is no excuse, but we've fixed this and things should be much smoother in future.

Thanks again and we hope you enjoy your new suit :)

The Drop team

Bewertet mit 5 von 5 Sternen

Fast

Fast, accurate and reliable. Great fit.

15. Juni 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Never had a suit fit better.

Never had a suit fit better for a price this good. Plus, top class service from the team to ensure my suits turned out exactly as I wanted them, which I normally would never get when buying clothes online. What more can you ask for?!

14. Juni 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great service

This is my third order from the drop, every time the service and quality has been excellent. I will order again.

14. Juni 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

An amazing business

An amazing business. Highly affordable customised suit and the quality is also there. Customer service is great and they help with your measurements as well. My order arrived in good time and fit perfectly. If I need a customised suit again I know where I’m going! Can’t find a single fault!

11. Juni 2019
Bewertung ohne vorherige Einladung

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