I have used this company a couple of times now and i have to say it was outstanding service as always, driver went above and beyond and managed to still arrive in time even when the flight was early.... Mehr ansehen
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Das sagen Bewerter
We recently booked a coach for a student trip to Bath and Avebury. The booking process with Luke was smooth and the Operations team kindly helped with an adjustment we made to the schedule. Our driv... Mehr ansehen
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I had a great experience from start to finish from Ian Brandon who was very helpful and informative, with the quotes and payment methods and gave me great confidence we were going to get a 1st c... Mehr ansehen
Unternehmen hat geantwortet
We have previously used Thecoachcompany to book the odd coach, but for the latest tour we used them for all journeys to take our 35+ ballet production on the road. Ian and James have been our main con... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Thecoachcompany.co.uk, The United Kingdom’s leading private company for coach hire with an outstanding reputation for offering friendly professional group transportation services at competitive rates
Kontaktinformationen
83 Desord Way, Ashford, TW15 3AS, Middlesex, Vereinigtes Königreich
- 0330 174 0598
- info@thecoachcompany.co.uk
- thecoachcompany.co.uk
4.2
Gut
585 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
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Great trip to Chester Races
Great trip to Chester Races. We were looked after really well and the communication with the drivers was excellent. Thanks for helping us have a great day out
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Thecoachcompany.co.uk
Thank you, Eileen! We’re delighted you had such a great trip to Chester Races. It’s wonderful to hear that our drivers’ communication and care helped make the day special. We truly appreciate your kind words and look forward to welcoming you on board again soon. The Coach Company Team!
Guys so nice and polite wanting to help…
Guys so nice and polite wanting to help in any way they can. The driver was really sweet and patient with everyone! 10/10
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Thecoachcompany.co.uk
Hi Yvette, Thank you for your kind words! We’re so pleased to hear that our team made such a positive impression with their politeness and willingness to help. It’s good to know the driver’s patience and kindness stood out and made your journey enjoyable. Your 10/10 feedback means a lot, and we look forward to welcoming you again soon. The Coach Company Team!
Outstanding. Above and beyond.
I have used this company a couple of times now and i have to say it was outstanding service as always, driver went above and beyond and managed to still arrive in time even when the flight was early. Will definitely be using you again
3. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Thecoachcompany.co.uk
Hi Jamie, Thank you for your feedback! We’re delighted to hear that our driver went above and beyond to make sure he arrived on time, even with the earlier flight time. It means a lot to know that you’ve chosen us more than once and continue to be impressed with our service. We appreciate your loyalty and look forward to welcoming you again soon. The Coach Company Team!
Stag Party, Manchester to Edinburgh.
I had a great experience from start to finish from Ian Brandon who was very helpful and informative, with the quotes and payment methods and gave me great confidence we were going to get a 1st class service for my stag party from Manchester to Edinburgh and return over a weekend. And we certainly did have that.
And our driver Abdul was punctual and kept us informed at all times on progress before arrival and during the journey.
And he got a jacket returned to us that we had left on the 1st leg of the journey.
We also needed some transport while we were in Edinburgh to and from our hotel for our stag activities, which Ian also sorted for us, and the driver Glen did a good job for us there.
I would highly recommend Thecoachcompany for their great service, communication, price and punctuality.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Thecoachcompany.co.uk
Hi Angus, thank you for the incredible review! We’re thrilled to hear that the stag trip from Manchester to Edinburgh was a success. It’s great to know that Ian provided you with that initial confidence and that Abdul and Glen took such good care of the group on the road. We’ll be sure to give a special shout-out to Abdul for tracking down that jacket—we know how easily things can go missing during a busy weekend! We appreciate the recommendation and hope you all had a brilliant time! The Coach Company Team
London for the marathon week end
Was in London for the marathon.
The worst services I've ever had since I come to London for the marathon.
First day the two coaches was late.
Sunday, the driver did not know the way to go to Greenwich for the marathon, I had to tell him the way !
And finally the last day of services, going to St Pancras from the Strand, I was supposed to have 2 coaches for 67 persons and ended with 3 small coaches, drivers did not help at all to store the luggage and there were not enough seats for my clients. They did not want to come in front the hotel, clients had to cross the street with their luggage.
In short I would not recommend this company
Your response is ridiculous. You knew what we asked for—how were we supposed to react when the buses you sent were late and, more importantly, didn’t have the seating capacity we requested? How would you have reacted? Find a bigger bus and risk missing our train because of your incompetence?
You don’t own any vehicles; you’re just a reseller, and you couldn’t care less about customer satisfaction.
COMPANY TO AVOID
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Thecoachcompany.co.uk
Thank you for your feedback, Elisabeth.
We’re very sorry to read that your experience did not meet expectations, particularly during such an important event weekend.
Having reviewed the bookings referenced, we can see that all services were completed, however we did not receive any contact or reports of these concerns at the time of travel. This is important, as it means we were not given the opportunity to investigate or take corrective action while the services were in progress.
We always encourage customers to contact us immediately if anything is not as expected, as this allows our operations team to step in, liaise with the depot, and resolve issues in real time wherever possible.
That said, we take your comments seriously. We would welcome the opportunity to review this further with the depots and better understand what may have occurred across the services you’ve mentioned.
Please contact us directly, quoting your booking reference(s), and we will ensure this is fully investigated.
Kind regards,
The Coach Company Team
Wonderful service
Wonderful service, and everything worked as planned. Both coaches were just as we hoped, new, clean and comfortable.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Thecoachcompany.co.uk
Hi Lynda, Thank you for sharing! We’re thrilled to hear that everything went smoothly and that the coaches met your expectations—new, clean, and comfortable is exactly what we aim for. It’s wonderful to know the service was just as you hoped, and we look forward to assisting you again in the future. The Coach Company Team!
Great service from both the office…
Great service from both the office staff and the drivers.
I needed to change the pickup address a few times and it was no problem, and their follow up calls were gratefully received. The drivers were friendly and helpful too.
Highly recommended and will use the company again
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Thecoachcompany.co.uk
Hi Tanya, Thank you for your kind words! We’re delighted to hear that both our office staff and drivers were able to make the process smooth and stress-free for you. Flexibility and clear communication are things we take pride in, so it’s great to know the address changes and follow-up calls were appreciated. We’re glad our drivers made a positive impression too. Your recommendation means a lot, and we look forward to helping you again in the future. The Coach Company Team!
Very good company
Good driver, clean coach, and very helpful on the phone and answered any questions, and very accommodating for 52 of us. Very good company, we will be using in the future.
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von Thecoachcompany.co.uk
Thank you, Joseph, for your feedback. We’re delighted to hear that our driver, clean coach, and helpful team made your journey smooth and enjoyable. Accommodating your group of 52 was our pleasure, and we’re thrilled you plan to travel with us again in the future. We look forward to welcoming you back on board! The Coach Company Team.
It was a very good service
It was a very good service. The booking process was fast and smooth. I am very happy to use the service.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von Thecoachcompany.co.uk
Hi Eunjig, Thank you for your feedback! We’re pleased to hear that the booking process was quick and smooth, and that you’re happy with the service overall. It’s wonderful to know we could make things easy for you, and we look forward to assisting you again in the future. The Coach Company Team!
Very reliable company and great comms
The comms from start to finish were excellent. I had to change address and times a few times and they couldn't have made it easier for us to do. They also confirmed in writing everything to us multiple times to make sure everything was correct.
On the day, our pick up was delayed by road closures and the driver kept us really well informed the whole time and made it really easy to create a new pick up area.
Overall, i was really impressed and would absolutely use them again
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Thecoachcompany.co.uk
Thank you, Charlie, for your wonderful feedback! We’re delighted to hear that our team’s communication and flexibility made the process smooth for you, even with the changes and road closures. It’s great to know the driver kept you well informed and that everything worked out seamlessly. We truly appreciate your recommendation and look forward to helping you again in the future. The Coach Company Team.
Great service from The Coach Company
We recently booked a coach for a student trip to Bath and Avebury. The booking process with Luke was smooth and the Operations team kindly helped with an adjustment we made to the schedule. Our driver Mr. Rajkumar was lovely, patient and did a great job on the small country roads! The coach was comfortable and clean. This is our second time using The Coach Company and we highly recommend them.
11. April 2026
Bewertung ohne vorherige Einladung
Antwort von Thecoachcompany.co.uk
Hi Anne, Thank you for such a detailed and thoughtful review! We’re delighted to hear that the booking process with Luke was smooth and that our Operations team could assist with your schedule adjustment. It’s good to know Mr Rajkumar made the journey enjoyable with his patience and skill on those country roads, and that the coach itself met your expectations for comfort and cleanliness. We truly appreciate you choosing us again for your student trip, and your high recommendation means a lot. We look forward to supporting your future journeys. The Coach Company Team!
great experience
The booking process was really easy and a good rate overall. The experience was great, our driver was really patient with us and had great communication.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Thecoachcompany.co.uk
Thank you for your kind review, Jackaby. We’re delighted to hear that the booking process was smooth and that you found our rates competitive. It’s great to know your experience with us was enjoyable and that our driver’s patience and clear communication made a positive difference. We truly appreciate your feedback and look forward to welcoming you again on your next journey. The Coach Company Team
Excellent experience
The whole service from start to finish was absolutely excellent.
Peter the travel advisor was exceptionally helpful and professional and communication regarding trip arrangements was superb.
Matthew the driver was very friendly and made us feel very welcome and made for a very comfortable trip
Would highly recommend the business and will definitely be a repeat customer.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Thecoachcompany.co.uk
Thank you John, for your 5-star review. We’re delighted to hear that your experience with us was excellent from start to finish. Peter will be thrilled to know his professionalism and support made such a difference in planning your trip, and Matthew will be equally pleased that his friendliness and care helped you feel welcome and comfortable throughout.
Your recommendation means a great deal to us, and we’re honoured to know you’ll be returning as a valued customer. We look forward to helping you with your next journey and ensuring it’s just as enjoyable.
Warm regards, The Coach Company Team.
Very professional and brilliant…
Very professional and brilliant organisation from the company. Our driver was very knowledgeable and flexible in logistics.
21. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thecoachcompany.co.uk
Dear James,
Thank you for your 5-star review. We’re delighted to hear that you found our company professional and well-organised. It’s great to know that our driver’s knowledge and flexibility made your experience smooth and enjoyable.
We truly appreciate your kind words and look forward to welcoming you again in the future. The Coach Company Team.
Our experience with this coach company was nothing short of disastrous. DO NOT USE.
Our experience with this coach company was nothing short of disastrous. DO NOT USE.
Our airport transfer was handled with a level of incompetence unlike anything we have experienced before - and that’s despite coordinating hundreds of transfers across the UK and Europe every year.
The operations on the day of the outbound transfer were chaos, with the driver not turning up to the designated pick-up point and his contact number failing to connect, meaning we had absolutely no way of reaching them. 42 people were left standing around for just shy of 2 hours at 2am, with luggage in the cold and rain.
Trying to contact head office was equally infuriating. Calls either didn’t connect for an extended period, or when they finally did, the person answering had no idea what was going on. We were given no meaningful updates, no reassurance, and were told someone would “call us back.” They never did. Calling the customer service appalling, would be generous; it was significantly worse.
No communication. No ownership. No contingency plan. Just silence.
Meanwhile, we were in full panic mode. We had customers to get to the airport and a significant reputational risk hanging over us. With no guidance from the company, we began ringing local taxi firms ourselves — only to later discover the coach company was apparently doing the same, without bothering to inform us.
When the driver finally arrived — an hour and a half late — the damage was done. The journey to the airport became a tense, rushed ordeal filled with anxiety for both participants and staff. What should have been a simple, professional transfer turned into chaos purely due to poor organisation and a complete failure in communication.
When it comes to resolution, post-travel failures, the ‘independent review’ conducted by the company was less about establishing facts and more about deflecting responsibility. They used flight delays on the return journey as some kind of bargaining chip to offset their shortcomings. Secondly, the review concluded that the coaches arrived at the pick-up point on time. This is categorically untrue - as witnessed by an entire group of passengers left waiting in the rain. Finally, they presented failed call logs, provided by the driver, as evidence of effective communication - when in reality, they highlight the inadequacy of their attempts.
Given the chaos of the transfer, the complete breakdown in communication, and the subsequent refusal to accept accountability, I would advise everyone against booking with this company. Reliability, and transparency are not priorities of this company.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thecoachcompany.co.uk
Dear Unilife,
Thank you for your feedback. An apology is again extended for the frustration caused and the communication difficulties experienced.
Following a full investigation, our records show the coach was at the designated pick-up point and attempts were made by the driver to contact the lead passenger, unfortunately without success at that time. We do recognise that communication did not meet the standard expected, and this has been addressed internally.
We regret that your experience did not reflect the level of service we aim to provide. Your feedback has been noted and shared internally as part of our ongoing review process, and we thank you again for bringing this to our attention.
Kind regards,
Thecoachcompany.co.uk
Great company!
We have previously used Thecoachcompany to book the odd coach, but for the latest tour we used them for all journeys to take our 35+ ballet production on the road. Ian and James have been our main contacts and both have been so easy to communicate with. We had one hiccup where a smaller vehicle than anticipated turned up, but other than that everything went swimmingly. When we had an urgent last minute additional journey to take some dancers home, they acted quickly and sorted it with ease! We are booking further journeys with them and find the whole process easy and the rates very reasonable.
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Thecoachcompany.co.uk
Thank you Harriet for your wonderful review! It was an absolute pleasure for the team to support your ballet production’s recent tour.
We are delighted to hear that Ian and James provided the seamless communication we strive for at The Coach Company UK. Coordinating transport for a production of 35+ people is no small feat, and we are glad we could act quickly to resolve that last-minute journey for your dancers. While we regret the brief hiccup regarding the vehicle size, we are pleased it was handled swiftly so the rest of your tour could go "swimmingly."
We truly value your continued business and look forward to managing your upcoming journeys. See you on the road for the next show! The Coach Company Team
A Little Piece of Comfort: A Seamless Journey
We hired a minivan for our work conference, Booking was very easy and staff are very friendly and kept us updated all the way. They were very accommodating to our changes and requests. The driver arrived on time as planned and the minivan was clean, spacious and comfortable. It was a very smooth and pleasing journey and the driver was very professional. We are all very impressed with the service and will definitely book again. Highly recommended!
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thecoachcompany.co.uk
Dear Lene,
Thank you so much for sharing your wonderful feedback! We’re delighted to hear that booking was seamless, our team kept you well informed, and that the minivan provided the comfort and space your group needed. It’s great to know the driver’s professionalism and punctuality made the journey smooth and enjoyable.
We truly appreciate your recommendation and look forward to welcoming you again for future conferences or trips.
Warm regards, The Coach Company Team
Great Experience
Problem-free trip from London to Cambridge. Driver was prompt and easy to contact, and allowed flexible timings. Booking and operation teams great. Would recommend. Good value for money.
8. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thecoachcompany.co.uk
Thanks so much, Aalim! Great to hear your London–Cambridge trip went smoothly and that the team and driver made it easy for you. We really appreciate the recommendation and are glad you found good value—hope to have you onboard again soon! The Coach Company Team
Mustafa our driver was amazing
Mustafa our driver was amazing. He tracked our late flight and picked us up at really anti social hours! We cannot thank him and the company enough. Coach was clean and it made organising 29 People very easy!
8. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thecoachcompany.co.uk
Thanks so much, Wilfred! We’re thrilled that Mustafa went the extra mile to track your late flight and get everyone home at such tough hours. Great to hear the clean coach made organising 29 people easy—we’ll pass on your kind words to him. Hope to see you all onboard again soon! The Coach Company Team
Great Trip!
Great communication, friendly driver and very comfortable coach for 16 people.
7. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Thecoachcompany.co.uk
Dear Nicola,
Thank you so much for your kind words and 5-star rating! We’re thrilled to hear you had a great trip and enjoyed the smooth communication, our friendly driver, and the comfort of the coach for your group.
It was a pleasure having you on board, and we look forward to welcoming you again soon!
Warm regards,
The Coach Company Team
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