The AA Smart Care Bewertungen 

Easy to compare options. The pricing seems competitive with the prices direct with the garage (or even cheaper), although I'm not convinced the AA definition (Main, Full, Interim) corresponds directly with what the garage delivers. Also, some details don't match up, for example garage opening times, and I believe the AA booking is confirmed before the garage actually conforms it, so worth checking directly with the garage.

I am extremely disappointed with the service I received from A A SmartCare. My car broke down at home and I called A A as a member, expecting a straightforward breakdown service.
The technician diagnosed a faulty alternator and said the car would need to go to an approved garage. When he arranged which garage to use, the only question I asked him was how long the repair would take, since I could not afford to miss work.
He made some calls and told me this particular garage had confirmed the work would be completed within a day and that I could collect my car the next day. That promise turned out to be completely false.
I gave my car to the garage on Monday morning and was told it would be ready by Tuesday. It is now Friday and I still do not have my car back. When I tried to get updates, A A’s own automated phone line told me to contact the garage directly rather than A A itself, so I did. The garage explained that the required part has not arrived and could take a further three to five working days.
I want to be clear that this delay is not the garage’s fault. My complaint is entirely with A A, who made a promise about the timeline that had no basis in reality.
On top of this, when I initially asked for a quotation, I was told it would arrive within one hour. Instead I heard nothing for a full day, and when I chased it up I was told a second review was needed. Five minutes after that call ended, the quotation arrived anyway, with clearly no second review having happened. I paid seven hundred and three pounds and twenty pence (£703.20) for the repair. Because of the ongoing delays I have already missed three shifts at work, costing me six hundred pounds, and I am now told I will miss at least two more shifts, a further four hundred pounds.
In total this ordeal will cost me over one thousand seven hundred pounds, when the same repair at a BMW dealership would have cost around one thousand one hundred pounds from the start. Throughout all of this A A did not provide a courtesy car and never proactively called me with updates. I had to chase every single piece of information myself.
What was promised as a one day turnaround has now stretched well beyond a week of stress, lost income, and unnecessary expense. I would strongly advise against relying on A A SmartCare for anything beyond the most basic roadside assistance.

Reliable, efficient performance by the technician.

After agreed price an extra £100 was added for brakepads. Took 3 visits as parts not ordered. Avoid.

Left a bad review yesterday as paid for pre- purchase vehicle check on the 21st it is now the 24th and they still haven’t even got in touch with the seller to arrange the check, my review yesterday - The worst customer service I’ve ever had, I purchased a pre purchase vehicle check for £270. first of all they didn’t have the other sellers information, the system had deleted it , instead of getting in contact with me to update the system they waited for me to get in touch with them to rectify it even though the issue was on there end. They then told me it was passed to the a.c.e team and transferred me, I spoke to the supervisor Emma, she had no information atall about the vehicle as it wasn’t on there system and didn’t know why they put me through to them, I then got transferred back to aa , they were very apologetic and said someone will ring the seller who I’m buying the vehicle off within the hour, which I was happy with as I didn’t want the seller thing I was messing him about! 4 hours later I had to ring aa back to see what was going on as no one had got in contact with him .I rang aa back and she said she doesn’t know why the previous agent had told me they will ring with in the hour, she said I’m in a queue with everyone else and basically tough, she kept saying the policy is 2-4 days as her get out clause, which I completely get but 2-4 days is ment to be for it to be organised with the seller and checked the whole thing. I’m on day 3 now and the aa haven’t even got in touch with the seller of the vehicle! absolute nightmare only bothered about getting the £270, non existent customer service, another thing to point out is that I said to the advisor that I had a check done a few years ago and the full thing was done in 1-2 days with no complications, her response was that ‘they were a smaller company a few years ago’ which I thought was funny! Always remember the bigger companies get the bigger the prices go but the less they value there customers, anyone looking to pay for a pre purchase vehicle check I honestly would advise you to look at other companies! they replied to my review to say sorry but no to try and help resolve the issue. They STILL haven’t contacted the seller of the van, been passed around every department, been promised that they are contacting seller in the next hour? been promised this for 2 days still nothing, absolute joke, horrible customer service!!

The lad who came to do my breaks was great, told me there was an issue with my wheels and helped me check the rest. Really went out of his way to explain to me and help me.

Streamlined process from start to finish.

Very convenient, good communication and a job well done

Had the AA out for a quick repair to my car. No issues at all. Friendly mechanic. Would recommend. Cheapest pice I could fine.

Booked AA mobile mechanic who attended and completed service (2622849)05/05/2026 - however, he also stated same vehicle would need brake disc and pads.

Booked job (2642765) and AA mechanic arrived 02/07/2026 who stated first mechanic was wrong, vehicle did not need brake discs (pads changed) and I would get a refund.

Heard nothing, 5 phone calls and three weeks later, AA have admitted nothing been done to process refund. Will now have to wait another 28 working days for refund.

Asked to speak with a manager but noone available. When asked about raising a complaint, was told to send an email - dont bother with the AA, they couldn't care less, poor customer service

Only used the mobile service as service and MOT could be competed at the same time. Turns out the mobile mechanic service can’t do MOT and only service. If I knew this I would not have booked. Disappointing and no real resolution offered except we can rebook you in a garage for both another day. Terrible website that is misleading.

Turned up on time did the job I paid for a left not sure what else to write really

Very convenient. Guys were great. Didn’t take long. I was really pleased but I won’t be using again as they found a fault but couldn’t fix it so now I still have to take my car into a garage this is a shame as they were so good but the whole thing is a bit useless if they can’t fix a small problem too.

Absolutely fantastic, from the easy booking process to the service I was given. Definitely be using again and i wish I'd used them before

Booking was really easy.The Garage staff were very polite and professional.
All done on time.

Brilliant service was quick and easy to sort with easy payment plan

Good and easy to book plus garage was friendly and very professional

I drop my car when I collect came home i saw the left panel on top of the door was hit i was so disappointed i just buy this car on Monday there is a big dent and scratch on it can you please give me your number so i can contact you and explain thats not what i was expecting i book mot on AA sight and get this treatment kind regards

Garage picked at random, but as it was AA Approved, I was reassured. It was Easy to drop my car off. Received a call as promised with any issues, which were rasily resolved. Friendly and efficient service.