THAT COOL LIVING Bewertungen 

Hi, I ordered the Karup Ziggy Bed frame in November 2025 and they cancelled my order and said the refund would come in 30 days. It’s now March and they have not refunded my money and haven’t not responded to my emails!

I bought a bed on the 13/10/2025. I never received it. The payment was done by transfer. My bank details were requested in February 2026 after my order got cancelled by them (4 months after the order). No answer to my emails since February and no transfer has been made to refund me. It’s 540€ that I probably won’t ever see again. Very poor customer service. All email contacts are not functioning anymore and the only contact is through the website, which still doesn’t help since you get no answer. Very disappointed with this.

Order TCL26894516

Placed an order on December 24th and still no sign of my purchase 3 months later.
The company didn’t give any update and doesn’t respond to my emails asking for the status of the order.
Avoid at all cost.

I work for a furniture procurement company in Seattle, WA. We ordered eight tables from TCL in December, 2025 for an upcoming project. They required 100% payment upfront, we paid, they thanked us, and said the products would ship out in early March. Our install is in early April, and since January, we have not been able to get in contact with them after many email attempts. And just today we just got a bounce back on the customer service email saying it is not valid so I think it is safe to assume they are no longer in business even though they are still showing products for sale on their website. DO NOT ORDER FROM THIS COMPANY.

I was given an estimated time of delivery for January, it is currently March and I have not even been able to get in contact with them for the status of my order. After multiple emails to their customer service team I have not gotten a reply or even an automated email that my request has been received.

I order a karup bed a few months ago, order got cancelled and told me im going to get refunded within 30 days, but it has been more than 30 days and still haven’t received the refund. I’ve been trying to reach out to them many times but haven’t received any answers.
I don’t recommend this store.

I ordered a Karup bed from this company and waited three months for delivery, only to be informed that my order was cancelled. While I was promised a full refund within 30 days, that deadline has now passed and my funds have not been returned.

To make matters worse, I am currently unable to reach the customer service center as my emails are bouncing back as "undeliverable". It is concerning to see from other reviews that public escalation seems to be the only way to get a response. Proceed with caution.

A FUIR!!!!!!!
Si j’avais pu mettre 0 étoile, je l’aurais fait!
Très mauvaise expérience. Produit reçu non conforme à ma commande, et derrière le service client refuse de prendre en charge les frais de retour.
Aucune écoute/ considération du service client. Je ne recommanderais plus jamais!
A FUIR!

We ordered an artprint with oakframe end of 2025.
We received a damaged frame. We ordered a refund or replacement, up till today we have not heard from them for that.

Very poor customer service. I have ordered a few items from them in December as a Christmas present and still haven't received them. I have tried to contact the company and they didn't respond. I also tried to get a refund but wasn't successful. Never buying anything from them again.

Ordered a table in November that advertised a 2-3 week lead time. 12 weeks later: no table. Despite repeated attempts to contact the company, they've only responded once (with an estimated delivery date that came and went, and no explanation for the long delay). I initiated a chargeback through my bank and got a refund. I can only assume this is a scam.

I was a little unsure after ordering, given all the negative reviews, but the cushions matched the photos, arrived in 3 days, were packed well, and had no marks or damage. The size and finish were exactly what I hoped for.

Delivered to wrong address and never resolve since December. Customer service never return e-mail.
I would NEVER recommend them. DONOT BUY from them

I order a bed on the 30th November, it is now February 8th, I wrote many emails, spoke to a bot, left a message to the Shop App, I really tried everything and never ever received an answer. Clearly reading the reviews here I am now the only one. They immediately took my money sent a receipt and besides this I never received any news. I am wondering if the company is even leggit. Glad to read some people eventually got their order but this is the pooresr service I ever experience and I am ordering a lot from different websites.

I ordered 2 matching pillows for the 2 chairs in my living room and when I received an email that my order would be shipped out I was notified on that same email that 1 of the 2 pillows I ordered was refunded. I was never given a reason why or the option to pick a different fabric if the one I chose was no longer available or cancel my whole order completely as I have no use for just 1 pillow, I need the matching set. I emailed a few different company email addresses and have not heard back. I received the 1 pillow 10 minutes ago and I really like it but I need a matching set and also don’t want to wait another month for them to send me an another one. Also I looked on the website and it looks like the fabric I ordered is still available to order so again I’m not sure why the full order was not processed from the start.

I ordered a sofa end of Nov. with an estimated delivery time of 4–8 weeks. By the end of Jan., having received no dispatch notification, I contacted them and was told they would get back to me. They did not.

I had to contact them several times, clearly expressing my concern that I spent a A LOT OF MONEY on this sofa!!

Now, WITHOUT any prior message or explanation, my order has been cancelled - I waited 2 months for you to now cancel it?????

AND my money has not been returned..!!
This is unacceptable. I demand an IMMEDIATE FULL REFUND! Cancelling an order without notice while keeping the payment is CRIMINAL.

Please confirm when my money will be returned!!!

I ordered a bed frame worth €1,300 from this company and every single shipment has arrived damaged. The original order was damaged, and both “replacement” shipments were also damaged — three deliveries in total, all unusable.

The initial order was placed in early June and the first shipment arrived in late July. Replacement shipments dragged on for over four months, with the final replacement arriving damaged in mid-November. I emailed the company multiple times with photos and detailed explanations, but my messages have been completely ignored.

It has now been more than half a year since I placed the order, and I still do not have a functional bed frame, no resolution for the damaged shipments, and no way of contacting the company. Their lack of responsibility and total silence is absolutely ridiculous.

Do NOT buy from this website — you will lose your money if anything goes wrong.

DO NOT BUY FROM THIS COMPANY. i got the karup design bed frame through them and it came literally with the incorrect misfitted parts. i still haven’t gotten the bed fully fixed and they don’t do full refunds on items. i did get some missing items too and they shipped them which fixed half the problem but then i got an invoice charging me from UPS for their mistake in having to send me the missing parts. horrible service and please save your money and put it into more trustworthy websites.

Update: So as of 2/3/2026, this company has tried to flag my review as “defamatory” and get it taken down but has failed. Also i genuinely believed that i may have misread that the invoice i was originally talking about was just a receipt but no where on the invoice I got did it say that specifically. This company continues to not exceed my expectations and standards and I keep my review firm that you should try to originally buy from the name brand seller rather than this third party to save time, money, and to enjoy a great customer experience.

I placed an order on October 8. At the time of purchase, the stated shipping window was 3–5 weeks. On November 4, I received an update indicating that the order would ship on November 24. That date came and went without any communication from your company. Upon reaching out numerous times, I finally heard back on Dec 1 that my order would ship on Jan 5. Again, that date came and went without any communication whatsoever. I sent an email on Jan 5 and still haven’t heard anything.

This is extremely disappointing and frankly unacceptable.

Zero stars for customer service and failure to fulfill order. I recently wrote a review about not receiving my order from that cool living. The company replied back on trust pilot ( they haven’t replied to any of my emails since December- well done TRUSTPILOT , you are obviously much more influential than their customers ) to say they had cancelled my order and were issuing a refund. Unfortunately, since paying for my order, my bank card was compromised and I have been issued with a new card and number. Once again That Cool Living customer service are not replying to my messages as to how I can send them my new bank card number to facilitate a safe refund. My frustration is ongoing