Thameslink Bewertungen 

If it's not late, cancelled across pretty much all lines out of London south or north bound one ought to stop and fill up a lottery.

On the East Grinstead branch, 9 Mondays out of 10 they cancel morning services due to "shortage of train crew" leaving travellers fighting for places on the next Southern train, that are subsequently rammed, to change at East Croydon. Often cannot board and have to wait at least another half-hour to chance it on the next train.

Useless train company. Half way through they decide hehe good luck this train will go somewhere else due to delays and give 0 further information.

It absolutely baffles me how a standard working weekday can have so many delays, disruptions and cancellations. How does this company hasn't yet gone bankrupt is another miracle. With all of their failures, constantly underperforming DESPITE THE INSANE TICKET PRICES, there is no logical explanation. I cannot for one moment believe that the issues with signalling systems and lack of staff cannot be fixed. How is this such a reoccurring theme, that the paying customer's day is RUINED by a lack of proper service. You can’t even manage two trains an hour departing outbound from central. What a joke, a total shame and embarrassment for Govia Thameslink Railway, as they close the year of 2025 with yet more problems. Because they can. I wonder what actions would be taken if their offices were infiltrated. Maybe the time will come when the public has had enough. Just maybe.

Thameslink once again fail to understand that EVERY station has customers waiting to get on AND off the trains. They cancel stops MID
-JOURNEY.... imagine you are on your way and during your journey you hear announced, that the train will NOT be stopping at your station. How does one get home? Oh, just wait half an hour for the next one! Sure. Great to be compensated 5 pounds for a disruption that occurs FAR TOO OFTEN FOR THE LUDICROUS PRICES. THE PAYING CUSTOMER IS CONSTANTLY AFFECTED BECAUSE OF ISSUES THAT ARE THE RESPONSIBILITY OF THAMESLINK.

Instead of fixing the issues, Thameslink spend a fortune on ads on "days out" that don't reflect the ABSURD UNRELIABILITY of this company. The saddest part is, there is no alternate option, no alternate route, company or line. If you are stranded because Thameslink decide to shorten the journey, cancel stops or not even run the service because of some lazy bum driver, you are cooked. There is no alternative. Thameslink know this and purposely ruin your day by delaying your journey and even cancelling it altogether - so the plans you have made will be worth nothing once you arrive at your station to see that you are stuck.

Far too many of us rely on this service clearly operated by a bunch of barnacles, running through one of the greatest cities in the world, connecting two major London airports. It's just not good enough. Nowhere NEAR good enough, frankly.

Thameslink constantly disappoint the British public who pay extortionate prices for a joke of a service in return.

Having been progressively forced off more comfy trains I realised last night on yet another painful trip on the horrible Thameslink trains that I am never going to take one again. I'm sure if I was living in London I could cope with the shitty plank seats or the feeling of the whole train being a brightly lit toilet for a couple of stops but the fact that they expect you to potentially use one for up to a couple of hours is ludicrous.

Edited on 16/01/26 Now changed to five stars having received a full refund. Thanks you.

I purchased train tickets for 2 adults (applying my TwoTogether discount) online via the Thameslink website on 24/10/25, for a return journey from London St Pancras to Folkestone West/Folkestone Central (Booking Ref:-4R46WHGK). For this journey I also purchased a PlusBus component. The journey was for 31/10/25.
I collected my tickets from the machine at London St Pancras. When the tickets were printed out the PlusBus component was not printed out. Instead two other tickets for a single journey from Folkestone West to Folkestone Central were printed out.
I immediately went to the 'customer care' ticket office to explain the error and ask for assistance. The guy behind the counter was extremely dismissive, he told me there was nothing he could do to help - so that was that. Rude.
I came home and spoke to Thamelink customer care on the phone. The customer care woman was helpful, she explained to me that the system did indeed show I have the PlusBus component so I would be able to travel on the bus network in Folkestone. I had to explain to her repeatedly that the tickets that had been printed out were not 'PlusBus' but separate single train tickets between Folkestone West & Folkestone Central.
She asked me to take photos of all the tickets and send them in. I did this straightaway.
The customer care lady got back to me within a few minutes and told me that her manager had looked into the issue and again reiterated that I did indeed have the PlusBus component showing on their system, so 'everything was fine.' I had to again explain that the tickets that were printed out WERE NOT PLUSBUS TICKETS!!!!
The customer care woman then told me I should contact PlusBus separately. I emailed PlusBus, their response was they were unable to help at all, as the tickets were purchased via Thameslink.
I called Thameslink again a few days later and had to go through the whole process again to explain the tickets that were printed out were not PlusBus tickets. The response was the same.... 'our system shows you have purchased the PlusBus tckets.!!!!!!' I know I purchased the PlusBus.....but the machine printed out different tickets!!!!!!!!
I then emailed Thameslink again saying that I was due to travel very soon and I had still not had the issue resolved.
Then on the day of travel, I received an email from Thameslink customer care suggesting that I was 'confused.'
I'm not the one who is confused. I supplied all the evidence in the form of photos of my tickets. I have retained the hard copy of my tickets as evidence.
The last guy I spoke to on the phone said as a gesture of goodwill, he would credit my Thameslink Account for the sum of the PlusBus Tickets component. No! This is not acceptable. I want the cost of the PlusBus component refunded to the credit card I made the original purchase.
I want this refund within the next 5 working days.
If I could give a zero rating, I would.
I want my refund, this is the only satisfactory resolution.
No wonder your Trustpilot rating is so awful. Surely that should make you think you really do need to do much better.

Payed for first class, shouldn’t have bothered, it was rammed with people who started sitting elsewhere then just moved. No ticket check on either journey, so pay the cheapest and sit where you like. Quiet compartments non existent, people playing music or making calls on speaker. Rubbish

Probably the worst train line I have ever encountered in my life. Extremely overpriced for consistent delays (often >30mins; my commute has been delayed EVERY SINGLE DAY without a break for the past three weeks now) and cancelled trains, with only partial refunds being accepted after more than 15 minutes delay, and a full refund after a 2 HOUR delay. Does my train really need to be 2 HOURS delayed in order for me to receive a full refund? I believe it's because of this that they feel comfortable allowing 10-15 mins delays on many commuter trains consistently, and will very often cancel trains due to "shortage of train crew" or "problem with the signalling system" or whatever excuse they decide to come up with each time. I'd be less upset if it was a budget option train, but it literally isn't, it's massively overpriced for this absolute joke of a service. PLEASE TAKE MY WORD AND AVOID UNLESS YOU WANT TO WASTE MONEY AND TIME.

We travelled to London from Stevenage this week. My husband is disabled with limited mobility and in a wheelchair. The Thameslink staff at Stevenage could not have been more helpful, we were greeted on the platform and assisted to the best place to get on the train. My husband was assisted into the carriage and then they lifted his chair on. Staff @ Kings X were informed and waiting for us to assist once again. We never felt rushed and we had the same service on the way home.

Thank you very much to the Thameslink staff at St Pancras station this afternoon after I fell on the escalater after someone pushed past me .

They couldn't have been more helpful or supportive & ensured I was okay & looked after me whilst waiting for my train home

Sadly I cant give 0 stars . Traveling with Thameslink and Southern for 6 month's. Paying £600 a month.
Never on time , poor but highly expensive service.
They are a Joke .

My first month using the Thames link train/railway line for work.
Massively overpriced! Uncomfortable seats or non available so you’re standing up, small, not much leg room when you are sitting down. awful toilets, Graffiti etc Trains are late very often, some cancelled. Obviously I don’t understand the commercials but out of a plane ticket, buss ticket, coach ticket, these train tickets are a huge and more expensive cost for a worse and less priced experience on a Ryanair fight, and they are budget. You feel like you’re being robbed paying so much for inconvenience, cancellations and lateness also dirty rundown travel accommodation. It’s bizarre how they get away with charging so much??
Wish I had an alternative travel!

This is the only operator that goes to Cricklewood and I hate it so much.

Today again over 40 mins delay on the train and then mid-journey driver says it won’t stop at Cricklewood. This is not a one off. It’s happening every bloody day on this service. It’s ridiculous. Ruining my day from the beginning almost every day!!!!! Hope they loose the franchise asap!!!!!!!! THIS NEEDS TO STOP WE ARE IN 2025 EUROPE!!!!!

If you have some money please invest into a mule or a donkey, it is very likely that they would take you to your destination safely and on time rather than this train ‘service’ that often interchanges between pitiful and degrading, and that’s when their trains are running. Mine are delayed or cancelled on average every three journeys out of five (get that mule!) and yesterday they created the best excuse ever when the train was cancelled ‘due to a passenger taken ill’ almost three hours before departure. A Comedy Line.

Changed worng fare. Response was its Tfl issue.
Thameslink has an issue with that that show incorrect contactless fare. TFL STAFF WILL NOT DOWNLOAD IT TO LOOK.
BOTH TFL AND THAMESLINK NEEDS TO CHANGE CORRECT FARE.

Worse service in the world its like torture having to use this terrible service. Delays , cancellations, slow running trains, rude incompetence shown by their ticket collectors.

This is my last choice for journeys from East Midlands to London. Consistently poor service, staff and cleanliness.
Utter shite

I only put one star as there is no option to give no stars. The service is diabolical . Day after day cancellations and delays causing massive inconvenience. How this third world decrepit company gets a franchise is beyond me when there is obviously no ethos of customer care or service.

Worst customer service and probably worst transport service
I was delayed for my journey more than 30 mins due to a signal failure and when I put in my claim
Customer services stated they could not see my journey yet I had bought a ticket from Chelmsford station to Redhill station that morning
Please avoid if possible

Worst train service possible in the uk. Maybe the world. It’s slow. Infrequent. Stops at signals like it’s as if the driver needs a nap. AVOID it at all cost