SWR Help Bewertungen 

Delayed trains. They are supposed to refund but their website suspiciously returns an error when trying to apply for it. Dishonest and unhelpful

I actually don’t understand how there is constant signal failures and severe delays/ train cancellations and not enough carriage’s, it’s actually ridiculous and so frustrating, like I finished work but I can’t even get home and have to wait a couple hours or get delayed on the train for a couple hours to get to my destination. Management really needs to be investigated because this is not normal, I don’t understand how they can run a train service like this, like I would understand if it rarely happened but this is so often/frequent. I’m exhausted. They just want your money that’s it no care for the customers using their services at all. MONEY HUNGRY!! this is not just my opinion but also the majority as you can tell from other reviews. The majority of this occurs at Ldn Waterloo.

This was without question one of the worst travel experiences my family has ever had.

Our journey from London towards Ramsgate was cancelled twice, and we eventually arrived at our destination more than two hours late.

We were travelling as a family with three young children and my disabled wife. We spent around two hours at London Victoria, mostly standing and waiting, because of the repeated cancellations and disruption. When we were finally able to board a train, the situation was disgraceful.

The train was so overcrowded that we had to travel standing for more than an hour. Passengers were packed everywhere, including around and even inside the toilet areas. It appeared that passengers from multiple cancelled services had simply been squeezed onto the same train.

This was not merely uncomfortable. For a family travelling with young children and a disabled passenger, it was exhausting and completely unacceptable.

The delay also had real consequences. My daughter was travelling to attend her friend's birthday. Because we arrived more than two hours late, she missed the birthday altogether. Her friend was so upset that she subsequently blocked my daughter on social media. It might sound like a small thing to a railway company, but to a child it absolutely isn't. She was devastated.

We paid for transportation from London to our destination — not to spend hours standing at Victoria followed by more than an hour standing on an extremely overcrowded train.

After this experience, our family has completely lost confidence in travelling by train. In future I would rather drive, hire a car if necessary, or make alternative arrangements than put my family through something like this again.

Two cancelled trains, more than two hours of delay, hours spent standing, severe overcrowding, three young children, a disabled passenger, and a completely ruined day.

Absolutely unacceptable service. Never again.

Dreadful. At least you can’t complain about their consistency. Consistently late, consistently cancelled, consistently having its AC broken down. They consistently make excuses for their appalling service.

It was a hot day yesterday and SWR trains were apparently breaking down due to temperature related issues. On trains that were running the Aircon shuts down at 'high temperatures'. SWT had short-formed services, 3 carriages instead of 6 so there were passengers rammed throughout the carriages. The staff were generally pretty good but let me quite clear, there is absolutely no excuse for the totally appalling levels of care demonstrated by the SWR Business towards it's customers. I traveled on a service from Yeovil Junction to Salisbury...a service that was already slow running because of heat related damage to the ground the track sits on. The same issue as last year and the year before. The year before that it was slow running too but that was due to rain causing the track to sink! Absolutely nothing has been done to rectify except to screw the traveling public with higher ticket prices and trot out the same excuses, this time supported with pop-up display stands at stations. The return journey was a total farce...cancelled trains, trains cancelled half way through the journey forcing passengers on to station platforms, ludicrously over crowded carriages all on one of the hottest days of the year. The same lame excuses trotted out...it's too hot for our old trains. I'd love to find the manager who was responsible for short forming services and the manager who canceled services halfway with absolutely no alternative offered. At all. Nothing. Just sort yourself out but you might be able to claim the fare back! There were a few rail replacement buses but they ended early because the drivers had worked their allowed hours...a pity your customers were just left stuck on station platforms. There's one line to the South West of England and it's shut down in both directions again and again. Come on SWR I dare you, explain why this acceptable?

I didn't even want to give one star. The service was absolutely horrendous. An incident occured on the train and the guards were hiding in the drivers carriage with him. The incident that occured was some stupid kids smoked weed on the train. The driver then claimed he was too high to continue and the guards were hiding whilst us passengers threw the kids off the train. The police arrived after the kids had all escaped. The guards did not respond to any of our calls for help. 19:54 from Bournemouth to Waterloo all the staff on board are a waste of wages. No wonder AI is taking over. Oh and I want back my money!!!

4 times in a row my train from Waterloo to Salisbury has been cancelled. I only come into London twice a week, so annoying.

In what other industry/ company is such poor service simply accepted with no customer care?!

I have (tried) to travel to London and back for work today. The train down was 10 minutes late, SWW standard time but got me there within an hour of promising it would.

Now, after getting the 21:20 train back, I and about 30 remaining passengers have been kicked off the train at Salisbury because “there is no driver nor conductor available past this point” - it is 23:00. Everyone is having to wait for the next (and last) service at 23:51, on an incredibly noisy platform, as trains couple/ de-couple, with no option to sit away from the (illegally loud) noise.

The disgracefully low average starrage of the reviews speaks for itself and the company seemingly have no acknowledgment, let alone remorse, for the obvious scheduling mistakes they have made - not having a driver/ conductor is not an unforeseen circumstance!

Where is the accountability and where is the recourse for the countless passengers placed in unacceptable circumstances - it is certainly NOT through the fickle refunds process.

Train going to Exeter cancelled at Salisbury due to the driver saying it’s too hot to drive the train….
How much is he/she earning???
£70 - £80K a year???
Pathetic. Disgraceful.
Shameful.. amongst other words that come to mind 😡

Had accident as a disabled passenger at London Clapham Junction Station recently when tried to get off. Fell backwards. Complained. Apparently No CCTV footage despite Cameras everywhere and constant messages to say in operation on train and platform.
usual pro forma script email sent .Ususal gas lighting
complete disregard to my welfare. case closed by customer services despite the fact i whistle blew to the managing director by email direct.
Appalling attitude and absolute disregard to a disabled customer.

Expect poor service and train delays at premium price

Hats off to George our guard on the Train 10.45 from Wimbledon to London Waterloo today August 5th
Train code: SC8026
Excellent customer service, Clear delivery, friendly tone, sense of humour and signed off with a goodbye from the ,guard and driver’ AND wished us, the customers, a good onward journey. This was such a cheerful experience that it should be bottled!
Well done SWesternTrains A.S.
P.S. Train spit spot and comfy 👍

Useless, cant run a train on time or with air conditioning or something else braking

Absolutely packed out train, had to stand with 2 small kids as we couldn't even walk down the aisles due to them being full of suitcases

Western railway Virar to Churchgate u don’t reserve 1 star your level is below level 1.always delay,u don’t focus on time best option u have learn time management shame on you management.

Another shitty journey on an overheated late overcrowded filthy train with no seat reservations. Nationalise now!!!!

horrible horrible service. not usually a grumpy person, but caught a train going from london waterloo to liss. show the train guard my ticket, refuses to let me travel with my VALID ticket because of a 20minute difference despite getting a supposed open return. 28.60 with a railcard, no refund. for a minimum wage job (ive been there) the company dont need to steal from a broke uni student. they dont cover delays on their end, but happily steal out of our pockets dont they? 😆 dislike south western n that member of staff on the 3.30 train. 23rd July.

Train conductor Nigel, on the 14.05 from Waterloo to Weymouth on the 23rd July 2026 was an absolute champion of a gentleman. Warm, welcoming, friendly and even informative regarding good local deals in the area. Top chap! Give him a pay rise!

South Western Railway has become incredibly unreliable, especially on the London Waterloo to Weymouth route. The air conditioning on the carriages is frequently not working, making journeys extremely uncomfortable, particularly during warmer weather. This has been a recurring issue rather than a one-off incident.

On top of that, trains seem to be running late almost every day. Delays have become the norm rather than the exception, making it difficult to rely on the service for work or personal travel.

What makes the experience even more frustrating is the lack of helpfulness from the staff. When passengers ask for assistance or information, the response is often dismissive or unhelpful, leaving customers feeling ignored.

Considering the high cost of rail travel, passengers deserve a reliable, comfortable service and better customer support. South Western Railway seriously needs to improve its punctuality, maintain its trains properly, and provide better customer service. I cannot recommend this service in its current state.

I traveled from Axminster to Penzance and back yesterday.
In the morning I missed my Tain. Because I had an off peak ticket, I could easy take the next.
The journey is a delightful one. Trains were on time and the scenery is stunning.
On the way back one train after the other were chanced because of technical problems.
Staff in Penzance were incredibly friendly and helpful. After about an hour bus and taxi transport were organised to get me to Plymouth. From here with ongoing delay it went off to Exeter.
At Dawlish every train was on hold and we were regular informed what was causing the stop. Again staff were friendly, calm and very helpful.
Arriving in Exeter the last train to Axminster was gone.
The station manager arrange a taxi to get me home.
Maybe the journey took longer and I was waiting in cool trains or decided to wait for the next in the beautiful country site, staff of SWR and GWR gave ALL they could to make sure that no passenger were stranded. The whole time we were informed that we will get help to make it to our destination.
A massive THANK YOU to the rail companies to pull off the almost impossible. What a great team.
WELL DONE South West Railway and Great Western Railway
Sabine Schnier