SWR Help Bewertungen 

Toilets never work. Absolutely disgraceful. Really upsetting.

every time i get the train they are always cancelled or delayed without fail. i rely on trains every other week at least and it’s so rare to reach your destination on time or at all. I’ve been stranded in multiple different stations a ridiculous number of times and it’s becoming a more common occurrence. I have had to get many ubers due to their unreliability. NEVER rely on trains to get to anywhere important, e.g airports, driving tests, work etc as they are always unreliable and i have nearly missed driving tests myself because I made the silly mistake of relying on them!

If there would be a 4th world country and they have a railway obviously it would be bad but my god!!! Southwestern railway is even worse than that... How come there is always something up and wrong with this railyway!!!

Running your train services without AC in this kind of weather is DIABOLICAL! The train was an hour delayed so it was packed. Imagine the heat! You could’ve have opened some exhaust! I can’t believe this is in a first world country.

Absolutely appalling, horrible, and terrible service. They cancel for no reason, and they cancel because of a 1-minute delay. They change platforms at the last minute without prior notification. There are always disruptions, delays, cancellations, and signaling failures every single day, messing up journeys to work and causing late arrivals home. There was one time they changed platforms like four times, alongside delays. Shocking service. I wonder how they are still allowed to operate with this abysmal performance. They don't even deserve a zero-star rating terrible, terrible service, and no one does anything. Because of them, I won't get home till 9 p.m. after a long day's work.

Absolute abortion of a company.
False information on delayed and cancelled trains.
3 times this week I’ve had to find alternate travel home because of SWR service costing me £135 on top of my weekly ticket that I pay for which is £127! .2 times were because it was “too hot” for trains run which is utter b****x.
The price they’re charging is shocking.
The service they provide is shocking.

If I could give it 0 stars I would. The absolute worst service. I’d say less than 10% of their trains run on time and there is no communication on the platforms when trains are delayed. You just have to sprint around trying to find the right one. Cancelling trains for “severe” weather when temperatures are around 23-25C is an utterly embarrassing excuse for messing up my journey home

Worst, most unreliable service. Wouldn't recommend it to my worst enemy.

Only to end up in a cattle truck.

Walked 40 miles of coast path from Poole to Weymouth on this recent scorching bank holiday weekend. Walk was perfect, but we completed 2 hours early.

Asking about switching to an earlier train back to London we were quoted £85 (original tickets were half that) so obviously we declined, but watched a less than half full train depart.
Which was just silly.

Then we were informed our train would arrive 24 minutes late.
Then that we should all pile onto the train before that because our train was cancelled.
Two to three train loads of passengers then boarded this train and many found no seats (we were lucky) but two carriages had faulty air conditioning turning them into saunas on a day of 24 degree temperatures.
There was a delay around Southampton, something about the train being split.
A cancelled train coming the other way.

We arrived into Waterloo, astonishingly, only around 20 minute late.

However, there was no first class carriage and what we had was poor standard class, so we won’t be doing that again.

Are we still having the debate about whether or not Britain is broken?
Plainly it IS, but until we agree that it is, it won’t be possible to do anything about it.

Worse train service. Everyday trains are delayed or cancelled without any explanation. Where is our money going?

Tried to travel from Salisbury to London during the heatwave. For some unknown reason, the train driver decided to put the heater on. The temperature on the train must have been over 45C.
Had to get off the train early at Andover as I nearly passed out from the heat. I asked one of the staff members for help. He was extremely rude and told me they had no alternative options in place for disabled customers and that I would have to wait for possibly more than four hours for a train that has air conditioning!
When I told him that there were children on the train I had just gotten off of and that the temperatures were dangerous, he just waved his hands at me and said "yeah, yeah".
Will be reporting to this to BTP, as after checking SWR policies it's clear that they do have alternative options in place for disabled customers but chose not to bother with them- this is blatant disability discrimination (probably age discrimination too given I don't look disabled). I didn't ask for anything extraordinary, just whether they could confirm which trains have aircon, which they should have be able to confirm easily.

Another ridiculously appalling week on SWR. Three journeys with over 2 hours of delay each! Broken down train, tree on the line, no driver. The list of excuses goes on and on. Probably one of the most expensive per mile journeys in the country and the reliability of the service is non-existent. And to top it all compensation apparently only paid for the delay to the train I actually end up getting rather than the overall delay from the cancellation of the original train I bought the ticket for!

Genuinely the most shambolic rail service to exist, I would say about 1/10 trains are actually on time, always the late at night ones which are canceled and will never compensate you despite the high prices you pay. Warmest day of the year and a tree has fallen on the track as if a storm has hit us, then cancelling the train to send it back to the depot whilst the next train has just arrived from the depot.. make it make sense?

Shite. Lousy, inept.
What more can I say?

I am beyond disappointed with the service from South Western Railway. I use this train service every single day to get to and from work, and honestly the experience keeps getting worse instead of improving. Constant delays, cancellations, overcrowded trains, last-minute platform changes, and absolutely no reliability whatsoever.

People pay a huge amount of money for these tickets expecting a basic level of service, yet every week there seems to be another problem. It has reached the point where commuting has become stressful and exhausting. Delays regularly affect the start and end of my working day, making me late for work, late getting home, and completely disrupting daily life.

What makes the experience even worse is the attitude of the staff at London Waterloo station. Many staff members are unhelpful, dismissive, and often rude when passengers are simply trying to get information during delays or cancellations. Instead of helping stressed commuters, they make the situation even more frustrating.

What is most upsetting is that these problems are not occasional — they happen constantly. Passengers are expected to accept poor service while fares continue to rise. Communication during disruptions is poor, accountability is non-existent, and loyal customers are treated with very little respect.

For many commuters, this is not a luxury service — it is something we depend on every day to earn a living and manage our lives. Sadly, South Western Railway continues to fail its customers on a daily basis. After years of using this company, I can honestly say the service quality has seriously declined and confidence in this railway is at an all-time low.

Absolutely would not recommend.

I can’t believe I am giving SWR five stars, believe me it is not for the train service as that really is poo! It is for a revenue guard who stopped me this morning as I was using my gold card and she initially thought you could only use it after 0930hrs. During our discussions I was slightly agitated having paid £7400 for a card I was being told I could only use after 0930. However, she was polite, firm but friendly throughout and between us managed to sort the issue. If the train service was a reflection of this individual all reviews would be five stars. Apologies for me being slightly agitated.

I have commuted on SWT for the last 17 years and pod my fares and season ticket. Today was a real low, trains stranded and worst of all zero comms from the crew. We had kids on board writing their GCSE exams so lots of tears and distress. As a dad it was heartbreaking… the simplest of updates or even just saying we are going to be stuck for a long time would have enabled us/them to make alternative plans. In this day and age of instant comms and a supposedly customer facing service provider (that we pay a lot to use)…on behalf of this poor kids…shame on you SWT…horrific.

I have been using South Western Railway since January for work training and now for my new job, travelling 4–5 times per week between Farnborough, Waterloo, and Basingstoke.

In that time, delays and cancellations have become a regular occurrence — genuinely every other day at times. The reasons given are often things like signalling/radio failures, engineering works, or incidents on the line. While I understand some incidents are outside your control, what is incredibly frustrating is the constant lack of reliable contingency planning and poor handling when problems happen.

As a major rail operator, passengers should not be left stranded repeatedly with little useful information, long waits, and no confidence that they’ll actually get where they need to be on time.

Engineering works should be planned to minimise disruption where possible, and when unexpected issues happen, there should be far better backup arrangements and communication.

I have been stranded multiple times because of South Western Railway’s poor management of disruptions. When you rely on trains to get to work, this isn’t just inconvenient — it causes real stress, lateness, and uncertainty.

For the cost of rail travel in the UK, this level of service is simply unacceptable.
I cant work due to the main railway company being this poor and should be taken over by a more reliable company.

1/5. (This should be a 0/5)

Because of a distribution in service my train left on the opposite platform from usual. Despite a number of staff they were unhelpful and even though it was possible to see many passengers run across the bridge, and despite actually touching the door buttons he just shouted for us to stand back. I understand the rules ( H&S / trains leaving on time), however with so many customers unaware of the disruption and the lack of service, they could have opened the doors to provide some kind of customer service. The staff clearly found this amusing. Very poor and no more than we are already used to.

I tried to claim for delays to and from my destination and the found it impossible to. The website took me round and round getting nowhere