Thameslink Bewertungen 619

I thought that the train service would arrive on time but they let everyone down! There was another excuse about a fire alarm! They stopped the train at Luton Airport Parkway for 40 mins!

They always arrive on time when I have to go to work.

Also the toilet as usual had no running water!

This is very embarassing for a so called developed country and presents a very bad image of the UK.

Managers of Thameslink wake up. It is the third day of the underground site and I’m using things to get to Central London once again delays delays delays either you’re paying you to get the track sorted for you just don’t care about customers. When did you get it right there is no mention by the resident line everyone’s on the platform. You’re not even informing your customers to pay the fair and pay your salary. Why the train is delayed and when the next train is due you just want us to stand here without no information. You are not providing a good customer service. You have so many complaints on trustpilot and still you do nothing still nothing has changed wake up MANAGERS WHAT ARE YOU DOING?

Thameslink (though APCOA) have cancelled the ‘after 10.00am’ car parking rate, effectively more than doubling the cost of parking at Royston after 10.00am from £4.40 to £11.20. What a rip-off! Does anyone think it will go back to a more reasonable charge after they are nationalised? Disgraceful!

Processing fee for a refund of £5 on a £6 ticket that's automated process. Wow, very nice.

Cancellation City is thameslink

Utter Disgraceful

TFL, Sadiq Khan and Keir Starmers London for you.

Chaos this morning first train cancelled because of a fault and the next stops at East Croydon confused messages about overrunning works involving delays.

Thameslink is the only rail company I use that will, for some ticket types, refund you for tickets that you can't use or, if they aren't refundable, they allow you to amend the journey to use the tickets at a later date without charging an admin fee. Other rail companies that I book with won't refund tickets if you can't use them and, if they allow you to amend the journey, they charge a £10 admin fee even though you make the change yourself online and it's hard to see what admin they're involved in in making the change.

I have to give a 5* review for Stephen in the ticket office at Hitchin station. He is the friendliest, helpful member of staff I have come across in a long while and it always brings a smile to my face when I see him in the ticket office.

My major concern is the cleanness of these trains. I travel with my bike quite regularly and from what I see is just dirt on the seats, disgusting toilets and a lot more. I have to say that this is one of my least favourite trains from a person who knows quite a lot about railways, and I would rather prefer taking the overground than this crap. Thameslink is an avoidance

Appalling service! Never on time always blame others. That is, never their fault.

For the last 9 weeks when I get a train from Cricklewood EVERY TIME a delay. MANAGERS your scores on trust pilot is terrible WHAT ARE YOU DOING ABOUT. Customers pay for a service. Your delays are too often. People must be missing their connecting train….

Also when the train does arrive after a delay it then goes slow. No trains in front of them. I do think managers have got so use to delays they just sit back in there office.. has long has you get paid. I am on the e train and it is not moving. No apology from the driver. But you still want our money. Managers YOU ARE NOT PROVIDING GOOD CUSTOMER SERVICE.

-The most uncomfortable seats on the planet! - After 1 month of using thameslink, I had to restart physiotherapy. I was doing well for the last 6 years, but 1 month of Thameslink did me in.
-There is never any sort of check being done, people are wildin' in these trains, loud music, drinking, arguing, on EVERY SINGLE RIDE
-Half the people using it don't pay a ticket, so the good citizens are subsidizing
-Extremely expensive considering how many people ride it, there is no way a ride from A to B is worth the cumulated cost of the tickets. They're making 20k on a fully seated train. Many times people also stand, sometimes the trains aren't full, so it should average out. Even at 10k per ride, the profits should be huge, yet somehow the money is never there, and we need to pay more.

ABSOLUTELY BLOODY TERRIBLE!!!! ZERO STARS IF I COULD!!!! Got on the train, said it was to my destination, randomly switches up cancelling every stop between where I got on and central London. So, it took me right to central London, despite the fact that my train was to my destination. Bonus, this train was delayed.

Other complaints, constantly delayed trains, every single morning almost. Could write a whole essay on all the absolutely terrible things about this train service. Ticket prices are also an absolute joke. To go one stop costs over £40 for a weekly ticket. Pull it together Thameslink. It felt good writing this review.

Haha, another funny thing to mention. A delay was just announced a minute ago on the train I’m on BACK from London.

Naff trains, seats far too narrow, no tables, no charging points. Not much more than cattle trucks. Wish there was a better option.

Unable to rely on this service at all. Short notice delays and cancellations without any reason. Cannot trust it for any necessary travel. Something needs to change.

You should be ashamed of yourself. Absolutely the worst rail company in the UK. Again I’m sitting on a heavily delayed train late for work that has stopped in the middle of nowhere.

Random cancellations, sudden change of stops on your way home I hate you. If I did my job like you idiots I would be unemployed.

At this point if the trains are on time it’s a miracle

If there was a no star rating i would have given it. Went to catch the 7.43 to London from Flitwick, announcer says the 43 and 44 has not yet left Bedford, no reason why. so both will be late 5 mins approx, in the mean time two fast trains come through without stopping, is this why all the passengers from Flitwick are kept waiting? 43 turns up and those waiting for this and the 44 all pile in because people are now delayed, no seats and barely standing room, people packed in like sardines, Thames link you are a disgrace, you cannot even manage your traffic nor your customers expectations, its the second month of 2026 and already you have had numerous failures, ( delays, cancellations etc) you know how to charge though and how to insert your T&C’s to deter people claiming compensation, get your act together or do the honourable thing and hand back your licence, Utter Shambles! Come on Thameslink lets have a reply to all your customers here instead of ignoring the people who provide your bread and butter,

My daughter bought 2 very expensive peak tickets online.Severely delayed on the way back.suffers from anxiety but ended up on a vastly overdue train.Tried to claim on delay repay for both of them ,but basically accused of lying, apparently online ticket is not proof you were travelling.Main problem is 2 young people with anxiety issues overloaded with stress.Also delay repay form is so hard to fill in probably to stop people bothering.

Paid for a first class ticket as I wanted some peace and quiet, during a long journey (in total York to Gatwick).

Boarded the train that I booked (via TrainPall) to discover the rather small first class compartment was firmly locked !

No reason given. External and internal doors would not open.

The train was fairly busy, not easy to find a seat and room for my suitcase. Rather noisy due to multiple children.

I will think twice before using Thameslink again. I have never known first class compartments to be locked before!