Teppana UK Bewertungen 

Rugs ordered in December. Only after they took payment were we told that expected delivery was 2-4 weeks as the rugs come from Germany. Almost 4 weeks later, delivery notification from UPS stated that we must pay £49.93 in taxes. Customer Services at Teppana told us that this was incorrect and that they would contact UPS. UPS have since attempted to deliver but we refused to pay and our rugs are now being held in a UPS warehouse. I updated Teppana on the situation and sent them a copy of the UPS invoice, but several days later, no reply received. I am now asking our bank to initiate refund action.

I purchased 2 large carpets from them. Worth every penny! They ate beautiful, not cumbersome heavy. Easy to clean and also very reasonable in price 👍🙏

I placed my order on 13.11.24 and it was eventually dumped in my garage on 21.12.24. I am now having to go through a dragged out returns process to get my payment back. UPS are an appalling delivery company and the actual rugs are quite awful and expensive for what they are. I would not recommend this company.

Great rugs great service delivered when the said they would

very happy with the quality and the speed of delivery

Not had my rug very long but very happy with it. I did need to email to find out what had happened because I’d received no correspondence but that did seem to move things along

Very nice rugs but delivery is a nightmare if you live in the UK

I am delighted with my rug from Teppana, it has already had lots of compliments. Everything went smoothly from buying to delivery. The company kept in touch at each stage to let me know what was happening, and the rug was delivered on time. If you're looking for a rug that is a bit different from the norm, then I would recommend this company.

Product bought as a Gift. Recipient delighted. Speedy delivery. All good.

Teppana is a good company, kept well informed re delivery.
Lovely runner but a bit fiddly to set up with the thick underlay.(hence 4 stars) Instructions could be improved.
Runner doesn't show the dirt, spills dry up quickly, is easy to clean, looks good in our kitchen and keeps our feet warm instead of standing on cold tiles.

Service was good but disappointed with rug as it does not stay in place,I have it down on a carpet but every time someone walks on it it moves and wrinkles up making it a bit of a trip hazard

Product as advertised

So happy with my new rug. The design is lovely, and the fact it is washable is an added bonus. This company was 5 stars from start to finish. Great communication, and delivery was on time. I can't fault them for anything. If you're looking for a rug that is a little bit unique from the norm then this is the company to buy from.

Bought a beautiful runner rug for kitchen. Delivery was prompt, well packaged. Rug is a lovely quality and the non slip mat holds it securely in place, even when vacuuming it! Seoul’s definitely buy again from this company.

This company is just great... The best Customer service, makes some UK Rug customer service look amateur.... But, more importantly, the quality of the rugs is brilliant...They are not cheap....But then, YOU ONLY GET WHAT YOU PAY FOR....I have just purchased 3 more in the Black Friday sale..

Great choice of rugs and excellent customer service

Rug arrived fairly quickly, it's exactly as described, good quality.

I absolutely love my Teppana rug! It’s a beautiful design and good quality. The rug comes in two pieces, so I highly recommend taking the time to read the instructions before rolling it out.

A little bit pricey, but the excellent quality makes it well worth the investment.

Very happy with this purchase! Highly recommend it to anyone looking for a durable yet stylish rug.

Excellent service
Good choice of products and easy to order
Rug arrived within 2 weeks and emails throughout with progress of order

From the time of ordering to the arrival, everything was first class. Excellent customer service and a lovely product. It looks beautiful!