I ordered a hall runner and it is really lovely. Comfortable under foot with the padded base mat and stays in place. Easy to lay and I’m hoping it will wash well - my friend who recommended said it wi... Mehr ansehen
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Das sagen Bewerter
Beautiful, well made rug which matched the image on site. Obviously the rug has not been washed yet, but I feel that it will be no problem Arrived in a timely manner during which I was kept updated... Mehr ansehen
The rug looks garish & cheap compared with the advertising. I have emailed the customer service address both in the UK & Germany & have received no response at all. I wish to return the rug for a full... Mehr ansehen
We were well informed of the progress of the delivery and delighted with the rug we swiftly received. The package was small and easy to carry and the rug itself is much nicer under foot than I had ima... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.
Kontaktinformationen
Obenhauptstraße 4, 22335, Hamburg, Deutschland
- +44 330 818 1003
- service@teppana.co.uk
- teppana.co.uk
4.4
Hervorragend
206 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
A bit ‘meh’
A bit ‘meh’
I was really excited to receive my carpet. However, at the price point I have to admit to being a bit disappointed with it. The finish doesn’t say premium and for the price paid I would have hoped it would. I was left a little underwhelmed if I’m honest. It did wash and dry as easily as advertised though, so that’s a plus.
18. Oktober 2024
Antwort von Teppana UK
Thank you for taking the time to share your feedback with us. We're sorry to hear that the rug didn’t fully meet your expectations in terms of the finish, as we always strive to deliver products that feel premium and well-made. We value your honesty, as it helps us to continually improve.
We’re pleased to hear that the rug performed as promised when it came to washing and drying, and we’re glad that feature was a positive for you. If you have specific concerns or suggestions about the product, we would love to hear more details. Please feel free to reach out to our customer service team, as we’re always here to help and learn from your experience.
Thank you again for your feedback, and we hope we have the opportunity to better meet your expectations in the future.
I’m absolutely in love with my Teppana…
I’m absolutely in love with my Teppana rug! The washable feature is a game-changer – no more stressing over spills or stains. It’s super soft, durable, and looks amazing even after multiple washes. The designs are perfect for any room, and the quality is top-notch. I’ve washed mine a few times, and it still looks brand new! Highly recommend Teppana for anyone looking for style and practicality in one. 10/10!
8. November 2024
Bewertung ohne vorherige Einladung
Beautiful rug
Beautiful rug, comfy and fits well.
Haven’t tried washing it yet but today’s the day so fingers crossed.
2. Oktober 2024
Excellent…
My rug got lost and after contacting Astrid in cust services, a replacement was shipped out quickly. Excellent service. And ny rug is lovely.
28. Oktober 2024
No rug delivered
No rug delivered. No explanation. Only after posting review was I told the 'delivery was refused' which is not true.
So issue seems to be delivery company, the supplier could have reached out to us rather than just refund.
11. Oktober 2024
Antwort von Teppana UK
Dear Carol,
We are truly sorry for the disappointing experience you’ve had with us. Waiting weeks for your order and then unexpectedly receiving a refund without explanation is understandably frustrating, and this is not the service we aim to provide.
It appears there was an issue with dispatching your order, and we regret that our communication didn’t keep you informed along the way. UPS sent your order back to us with a note that you refused to accept it.
If you’re still interested in our rugs, please reach out to us, and we’d be more than happy to help. Thank you for your feedback, as it’s invaluable for us to improve our service. We hope to have the chance to restore your confidence in us in the future.
We are not sure though where the £10 come from? We refunded exactly the amount you paid?
Sincerely,
Teppana
Antwort von Teppana UK
Dear Ivy,
We’re very sorry to hear that you haven’t received your order yet. Waiting this long is unacceptable, and we understand how frustrating this must be. It appears there was a delay with UPS, and we’re working closely with them to find out what went wrong and ensure your order reaches you as soon as possible.
Please reach out to us directly so we can personally assist you in resolving this and keep you updated. Thank you for your patience, and we’re here to make this right.
Sincerely,
Teppana
Great service
Great service. Rug arrived on the date agreed. The carpet looked like the pictures on the internet. The colour and design were exactly as I had envisaged.This was partly the reason I went with this company rather than one of the other washable rug companies as from reviews on competitors' sites a common complaint seemed to be that the colour did not match that shown. The pad underneath came in three separate strips which surprised me but actually worked ok. It was a bit difficult to lay the rug on top but got there after a few attempts! Really pleased with the overall look and that it doesn't move as the previous rug did. Only negative is that I cannot use my Dyson vacuum cleaner on it as even on the lowest suction stops it working. OK if I use one of the tools but not as convenient. Hence four not five start!
24. September 2024
So very disappointing
So very disappointing dealing with this company. No customer service at all. We have been waiting for nearly 3 weeks and chasing it up. Tracking with UPS showed it was ready to be dispatched 15 days ago. Then out of the blue, our money was refunded without any explanation. Could not possibly recommend.
15. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Teppana UK
Dear customer,
We are truly sorry for the disappointing experience you’ve had with us. Waiting weeks for your order and then unexpectedly receiving a refund without explanation is understandably frustrating, and this is not the service we aim to provide.
It appears there was an issue with dispatching your order, and we regret that our communication didn’t keep you informed along the way. UPS sent your order back to us with a note that you refused to accept it.
If you’re still interested in our rugs, please reach out to us, and we’d be more than happy to help. Thank you for your feedback, as it’s invaluable for us to improve our service. We hope to have the chance to restore your confidence in us in the future.
Sincerely,
Teppana
The delivery partner ups is horrible
The delivery partner ups is horrible . They tried 2 attempts both time I tracked their delivery online driver was around the vicinity but made no attempt to drop off the parcel. Your carpet I had ordered for my house warming which is today and I have no carpet for my guests arriving. Please find a reliable delivery partner as it’s very important and your duty as well to ensure I have my order on time. I don’t know about the product but the delivery itself has left me upset and without a carpet for my guests.
11. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Teppana UK
Dear Althea,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience caused by the delivery delays. We understand how disappointing it must be to have anticipated your carpet for such an important occasion, only to experience difficulties with the delivery.
Our customers’ satisfaction is our top priority, and we regret that our delivery partner did not meet expectations. We’ll be reaching out to UPS directly to investigate what happened and to address these issues. In the meantime, we’re actively evaluating ways to ensure a more reliable delivery experience in the future.
We’d love to make this right for you. Please feel free to reach out to us directly so we can discuss how to best resolve this for you.
Thank you for giving us the opportunity to improve, and we look forward to restoring your confidence in us.
Warm regards,
Teppana
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